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Backup AssistantSM FAQs

General Information
  1. What is Backup Assistant and why would I want it?

    Backup Assistant is a wireless service that saves a copy of your device's address book to a secure website. If your device is lost, stolen, damaged or replaced, Backup Assistant restores your saved address book to a new device wirelessly.

    Schedule daily automatic backups or manually back up your address book at your convenience! Login to your web account and get full access to your address book. You can view, print, add, delete and edit contacts. Changes are sent to your device with one click.

    For more information on using Backup Assistant refer to the How to Use Guide: Backup Assistant.



  2. How do I get Backup Assistant?

    To get Backup Assistant, you need to download it to your Get It Now® or Media Center-enabled device. Refer to the How to Use Guide: Backup Assistant for instructions on downloading Backup Assistant.



  3. How much does Backup Assistant cost?

    Backup Assistant is now included with your Verizon Wireless service. There are no subscription fees for the service.*

    *Downloading Backup Assistant will require approximately 1 MB of data; standard data charges may apply.



  4. Which handsets offer Backup Assistant?

    To see if Backup Assistant is available for your device, refer to the How to Use Guide: Backup Assistant in Step 1 to learn how to verify if your device is compatible.



  5. What if Backup Assistant doesn't support my device?

    If your device is not compatible with Backup Assistant, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.



  6. Can I use Backup Assistant with more than one device?

    No. Your Backup Assistant account can be associated with only one device at a time.



  7. How can I find instructions on transferring contacts for a specific device?

    For instructions on transferring contacts for your specific device, refer to our Contact Transfer Wizard.

    You may also find helpful information about Backup Assistant on our Community Support Forum.



  8. How do I backup my address book with Backup Assistant?

    When you download Backup Assistant, you will be guided through a simple series of steps that will create an account for you and back up your address book for the first time.

    Backup Assistant will safely back up any subsequent changes to your address book, either automatically, at a schedule that you set, or manually.

    Refer to the How to Use Guide: Backup Assistant for instructions on how to backup your address book.



  9. During setup, why does Backup Assistant show a different number than the phone number I use for my mobile device?

    Your device actually has two numbers with which it is associated: the Mobile Internal Number (MIN) and the Mobile Directory Number (MDN). Backup Assistant should only use the MDN for the service to perform correctly. In most cases these numbers are identical, but if they differ you should answer "No" when Backup Assistant shows you the incorrect number during the number verification process. A SMS message will be sent to your device to identify the correct number. When your correct number is shown, select "Yes" to continue the installation. Standard text messaging rates apply.



  10. How do I change the schedule of my automatic backups in Backup Assistant?

    For detailed instructions on changing the schedule of automatic backups refer to the "Backup Contacts" section of the How to Use Guide: Backup Assistant.



  11. How do I start a backup with Backup Assistant?

    To start a backup of your device's address book from your device:

    1. Open Backup Assistant on your device.
    2. From the main screen, press "Backup Now." If there are no changes to your device's address book, then no backup will be needed.


  12. How do I restore my address book to my new device using Backup Assistant?

    If you have used Backup Assistant to backup your address book in the past, and your new device is compatible with Backup Assistant, you will be able to restore your address book to a new device. For detailed instructions on restoring contacts to your new device, refer to the "Restore Contacts" section of the How to Use Guide: Backup Assistant. Backup Assistant will guide you through a few simple steps to restore your address book.



  13. What does "Pending" mean within Backup Assistant?

    On the main screen of Backup Assistant on your device, there is a red number under "Pending." This number indicates the total number of changes that you have made to your address book since the last backup. If the number is 0, your address book is completely backed up.



  14. What does "Backed up" mean within Backup Assistant?

    On the main screen of Backup Assistant on your device, there is a green number under "Backed up." This number indicates the total number of contact entries that are safely backed up in your account.



  15. I accidentally deleted a number from my address book. Can I use Backup Assistant to get it back?

    You can restore deleted contacts from a computer in the Verizon Cloud website. Refer to the How to Use Guide: Verizon Cloud to learn how to restore deleted contacts.



  16. Can I access my contact data from a computer using Backup Assistant?

    You can access your contact data from a computer by signing in to Verizon Cloud.



  17. Can I use Backup Assistant to transfer my address book to another phone?

    Yes, as long as both devices are compatible with Backup Assistant. To determine if your current or new device is compatible, refer to the How to Use Guide: Backup Assistant.

    Backup Assistant makes it easy to transfer your address book from your current device to a new device. Follow these simple steps:

    To transfer your contacts from your current device:

    For detailed instructions on installing and setting up Backup Assistant on your device, refer to the "Install Backup Assistant / Backup Assistant Plus Contacts" section of the How to Use Guide: Backup Assistant.

    To restore your contacts to your new or replacement device:

    For detailed instructions on restoring your contacts to your new device with Backup Assistant, refer to the "Restore Contacts" section of the How to Use Guide: Backup Assistant.

    When transferring your data from one device type to another, it is important to know that some data may not be transferred to the new device if the new device does not support the same data fields as the first device. It is important to sign into your Backup Assistant web account to view your data and compare it with the data on your new device.



  18. I just received my replacement phone from Verizon. Will Backup Assistant restore the address book from my previous phone to my new phone?

    Yes. Backup Assistant will restore your address book as long as you had already installed Backup Assistant to your previous device and your wireless number has not changed. Without a previously backed up address book in your personal vault, there is nothing to restore to your replacement device.

    If you have used Backup Assistant to back up your address book in the past, you will be able to restore your address book to your new device. To restore, start by downloading Backup Assistant from Get It Now or the Media Center on your device. Backup Assistant will guide you through a few simple steps to restore your address book.



  19. How do I transfer contacts from my device?

    For instructions on transferring contacts from your specific device, refer to our Contact Transfer Wizard.



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