National Accessibility Customer Service Skip to Main Content 
Use arrow keys to access sub-menus and sub-menu links, this may require a mode change
Billing and Payments
Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
-
Manage Your Account Online
Select Your Device
✖
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970
View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Pay Bill FAQs
[FAQs]
Save time by paying your bill in My Verizon. Establish a recurring payment with Auto Pay, or set up a promise to pay.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.
My Verizon Alerts & Notifications FAQs
[FAQs]
Learn about setting up and managing alerts in My Verizon for your account.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
Taxes and Surcharges Estimator
[Online Tool]
Our Tax and Surcharge Estimator lets you view an estimate of your tax rates and surcharges based on your location and type of device.
Arbitration and Mediation FAQs
[FAQs]
Information about arbitration and mediation for disputes with Verizon Wireless.
Are charges on my bill for the upcoming month or previous month?
[Community]
This may seem like a dumb question but is your Verizon bill each month for the upcoming month or the prior month's usage?
Billing Disputes
[General Information]
Learn the information you will need before you contact Verizon Wireless about a billing dispute.
Can I delete calls from the message log on my bill?
[Community]
Is it possible to edit/delete call or message logs from bill?
Can I keep my bill credit on my Device Payment Plan?
[Community]
If I start a DPP with this Black Friday deal ($18 bill credit per month) of $10 per month and break my phone, can I switch back to an old phone I already own without losing the $18 bill credit per month? I just want to make sure I wouldn't lose the $18 bill credit if I am forced to activate an old phone....
Can I see Wi-fi Calling Details on my Bill?
[Community]
Just curious - I've read numerous different takes on this but wanted to see what the official one is. I have an Apple iPhone 6S Plus and it's running the most current 9.3.2 software with wifi calling enabled... I've made some wifi calls that appear on my detailed billing and then others have not... what...
Can it take more than 90 days for me to reach three billing cycles?
[Community]
I didn't know whether the billing cycle is so important but very confused with Verizon. I had one line with a promotion that required 3 billing cycles. I had been active with that line for 95 days. I thought it was enough and I had a reason to disconnect a little early than I expected. So I did, but Verizon...
Discounts by Verizon Wireless
[General Information]
Learn about the discounts available to you on the premium products & services offered on the largest high-speed wireless network in America.
Does Everyone Have A Line Access Charge?
[Community]
Does everyone get a line access charge, mine is 40 dollars
Does m2m Calling Use My Minutes?
[Community]
as i am checking my use on the lines. i see that the people who are on verizon and i see it says Off Peak and m2m calling on the same numbers that on on verizon. why is this and is it using my minutes?
How Can I Tell If A Call Is Incoming Or Outgoing On My Bill?
[Community]
HOW CAN I TELL IF A PHONE CALL IS INCOMING OR OUTGOING ON MY BILL?
How Long Will It Take For Credit To Be Adjusted On My Bill?
[Community]
It says in the terms that I will be credited the monthly bill for my iPhone 7 I traded up for on black Friday. It also states the credits will take 2-3 cycles to apply. Will I be retro credited for the first couple cycles that I'm still paying cash for?
How can I view my usage from the previous cycle?
[Community]
How do I look at usage from the pervious cycle on a certain line?
How can we see which device used which data?
[Community]
My roommate and I are on the same plan. We recently moved and did not have wifi the first month so we had a lot of overages as expected. But we wanted to see the usage by phone for the last bill so we could divide it evenly. How do I view that now that we started a new month?
How do I see iMessages on my bill?
[Community]
How do I view my sons iMessages and get them to show up on the bill as a text I want to be able to track his activity
How is the Time shown for calls on my bill determined?
[Community]
What is the time shown on my bill when calls and texts are made. Is it based on time zone the phone is in or where it is base. John
How long will it take for an employee discount to appear on my bill?
[Community]
How long does it take for Verizon to approve your discount by submitting your paystub on line? I submitted my paystub on 4/17 and it's still pending.
Is the 'mobile protection' charge on my bill for insurance?
[Community]
Can you tell me on my bill my one phone 7281 is being chgd $11.00 monthly is this insurance on the phone it said mobil protection Thanks Jim
Understanding Your Verizon Bill
[PDF]
Learn about your Verizon Wireless bill, including account charges and credits, shared usage, monthly charges and more.
What Are Usage And Purchase Charges On My Bill?
[Community]
I noticed that my bill went up by about $2 or so this month. No big deal, but I was curious as to why, so I noticed there was about a $2 charge under "usage and purchase charges." That category doesn't show up under any of my old bills. Neither my wife (the only other person on my plan) nor I know what...
What are the changes in the fees when I move to another state?
[Community]
does anyone have a history of how your bill changed after to moving from 1 state to another?
What are these strange numbers listed on my phone bill?
[Community]
why would a number appear on the bill as 999-999-9999, 000-000-0000, or 111-111-1111?
What happens to your bill when you are done paying for your phone?
[Community]
Hi there,I have a more everything account (30GB) with 5 smartphones on monthly payments on their purchase. I will be done paying for 3 of those phones (monthly payment) shortly. How will this affect my bill? Am I better off changing over to the New Verizon plan?
What is CL DELIVER?
[Community]
Can I finally get a clear answer on what CL DELIVER means on my bill every month? Seem to just get unclear and confusing answers. I just looked and there were calls placed from my home earlier today and throughout last month that it say CL DELIVER....what's weird is a call was made one minute...second...
What is the $15 usage fee?
[Community]
I have a $15 megabite usage charge on my bill, what is this for?
What is the monthly mobile protection charge I see on my phone?
[Community]
What is the monthly mobile protection plan I see on my phone?
What time of day will my data roll to the new period?
[Community]
Today is the end of my billing period and I am pushing my data limit. What time of day (and time zone) does it roll to the new billing period?
When Will My iPhone Credit Show Up On My Bill?
[Community]
I traded phone and got approval for $650 credit. When and how will this show up on my bill? Thanks.
Where Can I Find My Account Number On My Bill?
[Community]
Where can I find my Account Number on my Bill?
Why Am I Not Seeing My Autopay Discount?
[Community]
I just switched to the new unlimited plan from the L plan, but I am not seeing the $5.00 autopay discount that I was told I would get. My autopay is set up with my checking account, so no issue there. Paper billing is already set up as well.
Why Don't All My Devices Have The Same Access Fee?
[Community]
I have 5 devices on my plan, why do 3 devices have 20 dollar access fee and 2 have 40 dollar access fee? shouldn't all devices have the same access fee?
Why are my access charges different on different devices?
[Community]
my access charge is 40 dollars on my S6, but only 20 dollars on my other smartphone. Why ?
Why are there reconnect fees?
[Community]
On my last bill I have a reconnect fee on each of my phone lines. I was late, but made the payment before the phones were ever disconnected--so why is that fee on my account?
Why did I get charged an overage for .001 of data?
[Community]
I set up my FamilyBase to turn data off at 6 GB, which is my limit. My last bill included a $15 charge for 6.001 of data. Why didn't FamilyBase stop my data at 6 GB? That was the whole point of setting a limit!
Why do I see a negative number in my Verizon?
[Community]
I went to pay my phone bill on my Verizon account after I did it showed a negative with the numbered amount I paid in green what is that I went to pay it again it just added that to it still in negative verizonwireless-admin
Why do I see picture or video messages on my bill?
[Community]
Under the "Messages" tab on my bill as I look through the itemized part I'll see "Picture/Video" at various times of the day, but there are no pictures or videos showing up on the device it shows that it was texted to. Could it be misidentifying a text or an iMessage as a picture or video? ...
Why do I see so much data use at night?
[Community]
I keep going over my data limit and try to make sure I'm on wifi so I looked at the data Log for all three phones to see what is happening. I found a lot of entries in the logs that were in the real early AM (i.e., 2:00, 3:00, 4:00, etc) when we are all asleep. It shows for each phone line. Does anyone...
Why do zeros show up as a phone number on my bill?
[Community]
how come all zeros show up on my bill only on certain numbers under my husbands account? I never have zeros under my accout
Why don't I see the employee discount on my bill?
[Community]
I sent my email verification from my employer last month, but I don't see my discount on my bill, why?
Why is my bill due before service starts?
[Community]
Why is my bill due 5 days before the day I started
Will I Be Charged A Late Fee For Not Paying My Bills On Time?
[Community]
What is the late fee? I always pay my bill 2-3 days after the due date because I don't get paid until then, and have never had a late fee, I've been a customer since about 2003 and the other day I received an email for the First time ever, stating that my due date is coming up and to remember to pay to...
Will I Be Charged For Usage If I Erase The Texts After Sending?
[Community]
If is send a text message, mobile to mobile, and then later decide to erase/delete the sent message, does it still show up in the total message count?
Will I be charged a billing fee?
[Community]
I can get a better price for my residential service but I will not be able to get One-Bill from Verizon on this new price. If I switch to new bill will I be charged a billing fee from Verizon Wireless since they will have to bill me each month - I will set up as paperless and auto pay as I...
Will I get charged for incoming calls I don't answer while abroad?
[Community]
Is there any charge for an incoming call from the U.S. while I'm abroad, if I do not answer the call and just let it go to voicemail?
Will I have to pay tax on the full price of a discounted device?
[Community]
I recently purchased and iPhone 7 plus to upgrade from my 6. Going through the process, the entire time the system told me I owe $30 for the upgrade fee only, and with tax and whatever else it came out to $40.02 when I paid online. Today I find out that it was actually $78, $48 of which is sales tax....
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
[Community]
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
Will my service be disconnected if I only pay part of my bill?
[Community]
Say my bill is 150 could I pay a 125 and still have service just wondering
Will the Caller Name ID show up on my bill?
[Community]
Will the name of the caller show up on my phone bill as it shows up on my caller id screen on my phone? Example: Phone bill shows the number you get a call from, instead will it show their name?
Would I pay the same amount if I switched to the Medium Plan?
[Community]
I get some sort of discount on my current 50 dollar plan of 3 GB and end up paying 41.50. Would I end up paying 41.50 per month if I switch to the Medium plan?
View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
How Do I Print Out My 2016 Bill Summary?
[Community]
I would like a print a copy of my 2016 Bill payments
How Do I See My Bill Online?
[Community]
I Can't find the area to see what I'm being charged for online.
How can I see the charges for my monthly bills?
[Community]
Since I have gone paperless, how can I view the individual charges for each phone on my account for the 2016 year?
How do I compare my data usage to previous months?
[Community]
I used to be able to monitor the usage on my account across 6/9/12 months. Since they've instituted this new "summary" billing I can't find any of this information - only how many minutes I have left until the end of the month (not helpful). How do I find the usage data that is comparable...
How do I see my whole bill?
[Community]
I would like to view the whole bill from purchase of phones with line fees and data from the day that I got my contract.
How do I view my November invoice detail?
[Community]
My November 2016 amount due has been posted for 2 weeks but the invoice detail is not available. How do I get my detailed invoice? I want to view this before the due date of December 15.
Is it possible to see bills and usage from 5 months ago?
[Community]
is it possible to go back and see bills and useage from 5 months ago till present
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?
When looking at my call log, what does "CL Deliver" mean?
[Community]
When looking at my call log, what does "CL Deliver" mean?
Where Can I Find The Recipt For My Purchased Device?
[Community]
can you tell me where we purchased our phone? I thought my husband paid for that phone upfront
Where Can I Obtain Copies Of My Paid Bills?
[Community]
Where can I obtain copies of all my bills paid and equipment purchases from Verizon for the year 2016?
Where can I find a copy of my text, data and call record from January 2016?
[Community]
Need a copy of my usage from January 2016 with specific times sent/received for texts, calls and data usage if that's possible. A police officer gave me a citation for "using my phone" while driving and I definitely wasn't, I hope to be able to show this from my usage records. Where can I find this? Thanks!...
Why Was The Bill Layout Changed?
[Community]
Why did you take off the previous month amount paid that needs to be on the bills when you receive it
Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing? The billings stopped about 6 mos ago and those were our prompts to pay the bill.
Why am I not receiving an email each month when my bill is generated?
[Community]
Why am I not receiving an email each month when my bill is generated? My email address is correct and I am signed up for paperless billing.
Why am i not able to view message history on my bill?
[Community]
I have 5 devices under my account. I am not able to view my message history under view my bill. I called 2 days ago and Verizon support said it is down, try in an hour. Well, that was 2 days ago and still can't. What is the deal? Verizon sure was able to charge me $386 correctly for the bill.
Why do past bills in My Verizon show the "Pay Now" button?
[Community]
I like doing business online, and My Verizon has a very good interface. I do have a question, though. When I look at past bills in My Verizon, the "Pay Now" button is still active. Is there a reason why? Should it not indicate that bill was paid? My feeble mind was a bit confused! ;o)Thank you!
Why hasn't my new bill appeared yet?
[Community]
Usually a new bill populates by now (due date was back on the 8th), but when I logged in to see if I could go ahead and pay my bill, I got an alert saying my next bill will be available on March 16. Why is that? Will I end up paying for an extra month of service? All help is appreciated!
Will I save on my bill if I pay on My Verizon?
[Community]
do u save on your bill if paid on my Verizon vs Bill in mail?
Understanding Your Paper Bill
[Video]
This video details the Verizon Wireless paper bill option and how to interpret all of the data.
Length: 2:07
Can I Get Paper Billing?
[Community]
Can I receive a paper billing or do I have to change carriers? I have not received electronic billings for 2 months .
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?
View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Set Up Auto Pay
[Video]
When you sign up for Auto Pay through My Verizon, you can ensure your payment is on time each month. Watch this video to see how to set up Auto Pay.
Length: 1:52
How to Pay Your Bill Online - Video
[Video]
Learn to pay your bill online with My Verizon or your personal bank's website.
Length: 2:09
Paper-free Billing FAQs
[FAQs]
Find out more about our paper-free billing option in order to reduce clutter and simplify how you view your monthly Verizon Wireless bill.
Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing? The billings stopped about 6 mos ago and those were our prompts to pay the bill.
Streamlined Billing for Business FAQs
[FAQs]
Learn about different billing options for your business and how you can reduce paper usage.
Still Have Questions?
Visit the Community Forums
Ask questions, or share your opinions on Verizon Wireless products and services.
Talk to us on Twitter
Got something to ask us? We're happy to help.
Connect with us on Facebook
Post a support question on our wall and get a response from a Verizon Expert.
Get Help at a Store
Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store