Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Charges on the Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Pay Bill FAQs
[FAQs]
Save time by paying your bill in My Verizon. Establish a recurring payment with Auto Pay, or set up a promise to pay.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Understanding Data Usage
[Video]
Watch this video to learn how much data is used when doing things like downloading music, or streaming video to make sure you're on the right plan for you.
Length: 1:27
# Features FAQs
[FAQs]
Information about # functions or shortcuts from Verizon Wireless that make it easy to check your balance or usage and make payments over the phone.
My Verizon Alerts & Notifications FAQs
[FAQs]
Learn about setting up and managing alerts in My Verizon for your account.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
Taxes and Surcharges Estimator
[Online Tool]
Our Tax and Surcharge Estimator lets you view an estimate of your tax rates and surcharges based on your location and type of device.
Arbitration and Mediation FAQs
[FAQs]
Information about arbitration and mediation for disputes with Verizon Wireless.
Are charges on my bill for the upcoming month or previous month?
[Community]
This may seem like a dumb question but is your Verizon bill each month for the upcoming month or the prior month's usage?
Billing Disputes
[General Information]
Learn the information you will need before you contact Verizon Wireless about a billing dispute.
Can I access a listing the overage charges?
[Community]
Is there a listing of the overage charges?
Can I keep my bill credit on my Device Payment Plan?
[Community]
If I start a DPP with this Black Friday deal ($18 bill credit per month) of $10 per month and break my phone, can I switch back to an old phone I already own without losing the $18 bill credit per month? I just want to make sure I wouldn't lose the $18 bill credit if I am forced to activate an old phone....
Discounts by Verizon Wireless
[General Information]
Learn about the discounts available to you on the premium products & services offered on the largest high-speed wireless network in America.
Does Everyone Have A Line Access Charge?
[Community]
Does everyone get a line access charge, mine is 40 dollars
Does m2m Calling Use My Minutes?
[Community]
as i am checking my use on the lines. i see that the people who are on verizon and i see it says Off Peak and m2m calling on the same numbers that on on verizon. why is this and is it using my minutes?
How Can I Tell If A Call Is Incoming Or Outgoing On My Bill?
[Community]
HOW CAN I TELL IF A PHONE CALL IS INCOMING OR OUTGOING ON MY BILL?
How Long Will It Take For Credit To Be Adjusted On My Bill?
[Community]
It says in the terms that I will be credited the monthly bill for my iPhone 7 I traded up for on black Friday. It also states the credits will take 2-3 cycles to apply. Will I be retro credited for the first couple cycles that I'm still paying cash for?
How can I view my usage from the previous cycle?
[Community]
How do I look at usage from the pervious cycle on a certain line?
How do I find my un-billed call log?
[Community]
HOW DO I find the unbilled call log on line?
How do I see iMessages on my bill?
[Community]
How do I view my sons iMessages and get them to show up on the bill as a text I want to be able to track his activity
How is the Time shown for calls on my bill determined?
[Community]
What is the time shown on my bill when calls and texts are made. Is it based on time zone the phone is in or where it is base. John
How long will it take for an employee discount to appear on my bill?
[Community]
How long does it take for Verizon to approve your discount by submitting your paystub on line? I submitted my paystub on 4/17 and it's still pending.
Is my bill for the previous month?
[Community]
My contract ends March 19. But my bill will be ready March 14. Is this bill for the previous month or is it for the upcoming month. Would I have to call verizon to cancel my service on the 19th. Or can the carrier I'm going to do that for me. I don't want to pay my bill if I'm not going to use it much...
Is this a phishing email?
[Community]
Got an Email today from what looks like Verizon that says they tried to use my CC to pay may bill and it was declined. Don't pay by CC so loos like scam to me! Be aware!
Understanding Your Verizon Bill
[PDF]
Learn about your Verizon Wireless bill, including account charges and credits, shared usage, monthly charges and more.
What Are Usage And Purchase Charges On My Bill?
[Community]
I noticed that my bill went up by about $2 or so this month. No big deal, but I was curious as to why, so I noticed there was about a $2 charge under "usage and purchase charges." That category doesn't show up under any of my old bills. Neither my wife (the only other person on my plan) nor I know what...
What are the changes in the fees when I move to another state?
[Community]
does anyone have a history of how your bill changed after to moving from 1 state to another?
What constitutes 'data' on my bill?
[Community]
What does Data mean on a Bill?
What happens to your bill when you are done paying for your phone?
[Community]
Hi there,I have a more everything account (30GB) with 5 smartphones on monthly payments on their purchase.  I will be done paying for 3 of those phones (monthly payment) shortly.  How will this affect my bill?  Am I better off changing over to the New Verizon plan?
What is CL DELIVER?
[Community]
Can I finally get a clear answer on what CL DELIVER means on my bill every month? Seem to just get unclear and confusing answers. I just looked and there were calls placed from my home earlier today and throughout last month that it say CL DELIVER....what's weird is a call was made one minute...second...
What is the $15 usage fee?
[Community]
I have a $15 megabite usage charge on my bill, what is this for?
What is the line access fee?
[Community]
what is Line Acess Fee ?
What is the monthly mobile protection charge I see on my phone?
[Community]
What is the monthly mobile protection plan I see on my phone?
What time of day will my data roll to the new period?
[Community]
Today is the end of my billing period and I am pushing my data limit.  What time of day (and time zone) does it roll to the new billing period?
When Will My iPhone Credit Show Up On My Bill?
[Community]
I traded phone and got approval for $650 credit. When and how will this show up on my bill? Thanks.
When my contract is up will my bill become due immediately?
[Community]
When I switch does my bill become due immediately? If I don't pay off the full balance when its due is there a late fee?
Where Can I Find My Account Number On My Bill?
[Community]
Where can I find my Account Number on my Bill?
Why Am I Not Seeing My Autopay Discount?
[Community]
I just switched to the new unlimited plan from the L plan, but I am not seeing the $5.00 autopay discount that I was told I would get. My autopay is set up with my checking account, so no issue there. Paper billing is already set up as well.
Why Don't All My Devices Have The Same Access Fee?
[Community]
I have 5 devices on my plan, why do 3 devices have 20 dollar access fee and 2 have 40 dollar access fee? shouldn't all devices have the same access fee?
Why are my access charges different on different devices?
[Community]
my access charge is 40 dollars on my S6, but only 20 dollars on my other smartphone. Why ?
Why are there reconnect fees?
[Community]
On my last bill I have a reconnect fee on each of my phone lines. I was late, but made the payment before the phones were ever disconnected--so why is that fee on my account?
Why did I get charged an overage for .001 of data?
[Community]
I set up my FamilyBase to turn data off at 6 GB, which is my limit. My last bill included a $15 charge for 6.001 of data. Why didn't FamilyBase stop my data at 6 GB? That was the whole point of setting a limit!
Why didn't I see a credit on my first bill?
[Community]
I have had my new phone and plan for less then twenty four hours and now see I owe $105. One day? After reading everything about billing I'm still confused how signing up for a plan that would (total) $55 plus tax per month, how it became $105 due now. I also don't see my billing credit of $100 that Walmart...
Why do I see a negative number in my Verizon?
[Community]
I went to pay my phone bill on my Verizon  account after I did it showed a negative with the numbered  amount I paid in green what is that I went to pay it again it just added that to it still in negative verizonwireless-admin
Why do I see picture or video messages on my bill?
[Community]
Under the "Messages" tab on my bill as I look through the itemized part I'll see "Picture/Video" at various times of the day, but there are no pictures or videos showing up on the device it shows that it was texted to.  Could it be misidentifying a text or an iMessage as a picture or video? ...
Why do zeros show up as a phone number on my bill?
[Community]
how come all zeros show up on my bill only on certain numbers under my husbands account?  I never have zeros under my accout
Why don't I see the employee discount on my bill?
[Community]
I sent my email verification from my employer last month, but I don't see my discount on my bill, why?
Why has a number I regularly text stopped showing up on my bill and usage log?
[Community]
A number that is a regularly texted number has suddenly stopped showing up on my bill and usage log. I am confused about why this is happening and is there a way to fix it?
Why is my bill due before service starts?
[Community]
Why is my bill due 5 days before the day I started
Why was I billed for a month before I started with Verizon Wireless?
[Community]
My wife and I started a Verizon Wireless account for two smart phones with 6GB shared data on January 19 - just over one month ago. I just received an e-mail saying my bill was ready.  When I went to log in, I saw the following: Bill Period: December 20, 2013 - January 19, 2014 - Balance...
Will I Be Charged A Late Fee For Not Paying My Bills On Time?
[Community]
What is the late fee? I always pay my bill 2-3 days after the due date because I don't get paid until then, and have never had a late fee, I've been a customer since about 2003 and the other day I received an email for the First time ever, stating that my due date is coming up and to remember to pay to...
Will I Be Charged For Usage If I Erase The Texts After Sending?
[Community]
If is send a text message, mobile to mobile, and then later decide to erase/delete the sent message, does it still show up in the total message count?
Will I be charged a billing fee?
[Community]
I can get a better price for my residential service  but I will not be able to get One-Bill from Verizon on this new price.  If I switch to new bill will I be charged a billing fee from Verizon Wireless since they will have to bill me each month - I will set up as paperless and auto pay as I...
Will I get charged for incoming calls I don't answer while abroad?
[Community]
Is there any charge for an incoming call from the U.S. while I'm abroad, if I do not answer the call and just let it go to voicemail?
Will I have to pay tax on the full price of a discounted device?
[Community]
I recently purchased and iPhone 7 plus to upgrade from my 6. Going through the process, the entire time the system told me I owe $30 for the upgrade fee only, and with tax and whatever else it came out to $40.02 when I paid online. Today I find out that it was actually $78, $48 of which is sales tax....
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
[Community]
Will I still pay a $40 line access fee per phone once my 2 year contract expires?
Will my service be disconnected if I only pay part of my bill?
[Community]
Say my bill is 150 could I pay a 125 and still have service just wondering
Will the Caller Name ID show up on my bill?
[Community]
Will the name of the caller show up on my phone bill as it shows up on my caller id screen on my phone?  Example: Phone bill shows the number you get a call from, instead will it show their name?
Would I pay the same amount if I switched to the Medium Plan?
[Community]
I get some sort of discount on my current 50 dollar plan of  3 GB  and end up paying 41.50. Would I end up paying 41.50 per month if I switch to the Medium plan?

Online Bill

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
Overview of the New Online Bill
[Video]
View usage by line for data, calls and texts. Compare month to month charges. See how we've made our online bill easier to understand.
Length: 3:32
How Can I Pay Off My Device Online?
[Community]
how do i payoff a device online?
How Do I Print Out My 2016 Bill Summary?
[Community]
I would like a print a copy of my 2016 Bill payments
How Do I See My Bill Online?
[Community]
I Can't find the area to see what I'm being charged for online.
How can I see the charges for my monthly bills?
[Community]
Since I have gone paperless, how can I view the individual charges for each phone on my account for the 2016 year?
How do I change the credit card on my account?
[Community]
I need to change my credit card number
How do I compare my data usage to previous months?
[Community]
I used to be able to monitor the usage on my account across 6/9/12 months.  Since they've instituted this new "summary" billing I can't find any of this information - only how many minutes I have left until the end of the month (not helpful).  How do I find the usage data that is comparable...
How do I see my full bill?
[Community]
I need to see my full bill
How do I see my whole bill?
[Community]
I would like to view the whole bill from purchase of phones with line fees and data from the day that I got my contract.
How do I view my November invoice detail?
[Community]
My November 2016 amount due has been posted for 2 weeks but the invoice detail is not available.  How do I get my detailed invoice?  I want to view this before the due date of December 15.
Is it possible to see bills and usage from 5 months ago?
[Community]
is it possible to go back and see bills and useage from 5 months ago till present
Is it possible to view my payment history further back than 12 months?
[Community]
Is it possible to view my payment history further back than 12 months?
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?
When looking at my call log, what does "CL Deliver" mean?
[Community]
When looking at my call log, what does "CL Deliver" mean?
Where Can I Find The Recipt For My Purchased Device?
[Community]
can you tell me where we  purchased our phone? I thought my husband paid for that phone upfront
Where Can I Obtain Copies Of My Paid Bills?
[Community]
Where can I obtain copies of all my bills paid and equipment purchases from Verizon for the year 2016?
Where can I find a copy of my text, data and call record from January 2016?
[Community]
Need a copy of my usage from January 2016 with specific times sent/received for texts, calls and data usage if that's possible. A police officer gave me a citation for "using my phone" while driving and I definitely wasn't, I hope to be able to show this from my usage records. Where can I find this? Thanks!...
Why Was The Bill Layout Changed?
[Community]
Why did you take off the previous month amount paid that needs to be on the bills when you receive it
Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing?  The billings stopped about 6 mos ago and those were our prompts to pay the bill.
Why am I not receiving an email each month when my bill is generated?
[Community]
Why am I not receiving an email each month when my bill is generated?  My email address is correct and I am signed up for paperless billing.
Why am i not able to view message history on my bill?
[Community]
I have 5 devices under my account. I am not able to view my message history under view my bill. I called 2 days ago and Verizon support said it is down, try in an hour. Well, that was 2 days ago and still can't. What is the deal? Verizon sure was able to charge me $386 correctly for the bill.
Why can't I view my usage history?
[Community]
Can't view my usage details on last month's bill.
Why do past bills in My Verizon show the "Pay Now" button?
[Community]
I like doing business online, and My Verizon has a very good interface. I do have a question, though. When I look at past bills in My Verizon, the "Pay Now" button is still active. Is there a reason why? Should it not indicate that bill was paid? My feeble mind was a bit confused! ;o)Thank you!
Why hasn't my new bill appeared yet?
[Community]
Usually a new bill populates by now (due date was back on the 8th), but when I logged in to see if I could go ahead and pay my bill, I got an alert saying my next bill will be available on March 16. Why is that? Will I end up paying for an extra month of service? All help is appreciated!

Paper Bill

Understanding Your Paper Bill
[Video]
This video details the Verizon Wireless paper bill option and how to interpret all of the data.
Length: 2:07
Can I Get Paper Billing?
[Community]
Can I receive a paper billing or do I have to change carriers? I have not received electronic billings for 2 months .
When Will I receive my Bill?
[Community]
When are bills received, is it before the end of a billing cycle or at the end of the month?

Paper-free billing

View Bill Online FAQs
[FAQs]
Learn about viewing your bill online. View up to 18 months of past charges. See a bill summary, charges by line, and usage details for specific lines.
How to Set Up Auto Pay
[Video]
When you sign up for Auto Pay through My Verizon, you can ensure your payment is on time each month. Watch this video to see how to set up Auto Pay.
Length: 1:52
How to Pay Your Bill Online - Video
[Video]
Learn to pay your bill online with My Verizon or your personal bank's website.
Length: 2:09
Paper-free Billing FAQs
[FAQs]
Find out more about our paper-free billing option in order to reduce clutter and simplify how you view your monthly Verizon Wireless bill.

Paperless Billing

Why am I no longer receiving a printed monthly bill?
[Community]
Why am I no longer receiving a printed monthly billing?  The billings stopped about 6 mos ago and those were our prompts to pay the bill.

Streamlined Billing

Streamlined Billing for Business FAQs
[FAQs]
Learn about different billing options for your business and how you can reduce paper usage.
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