BlackBerry® Q10, Z10 and Z30 Basic Visual Voicemail Set Up

An update to BlackBerry Q10, Z10 and Z30 devices lets you enjoy our Basic Visual Voicemail service for free. On this page we'll walk you through the steps needed to update your device. The process is simple and takes just a few minutes. You will not lose any existing voicemails. All of your existing voicemail messages will be transferred to your new voicemail service.

How to Set Up Your New Basic Visual Voicemail Service

  1. Go to the Setup app on your BlackBerry.

  2. Tap Visual Voice Mail.

  3. You'll see a Welcome screen:
    "Welcome to Visual Voice Mail Setup! Using Visual Voice Mail, you can view a list of your voice mail messages and play them on your BlackBerry smartphone without having to call your voice mail service. The Visual Voice Mail setup begins by confirming whether you have signed up for this service with Verizon Wireless."

  4. Tap Start in the upper right-hand corner.
BlackBerry Q10, Z10 and Z30 Visual Voice Mail Setup screenshot
  1. You'll see "Not compatible" in a pop-up message:
    "Visual Voice Mail. This version of Visual Voice Mail is not compatible with your voicemail service. Would you like to continue setting up the original version of Visual Voice Mail at no charge?"

  2. Tap Subscribe.
BlackBerry Q10, Z10 and Z30 Visual Voice Mail Not Compatible screenshot
  1. You'll be presented with one of 2 offer screens:
    1. “Premium Visual Voice Mail – For the same price as you're paying now for Visual Voice Mail ($2.99 per month), Premium Visual Voice Mail includes everything you're used to plus:
      • Convert your voice messages to text so you can discreetly read them without listening to them.
      • Create customized greetings for callers.
      • Receive faxes directly to your phone without a fax machine."

      Tap Subscribe to Premium Visual Voice Mail $2.99 per month to subscribe to this service.

      Note: If you're now paying $2.99/month for Visual Voice Mail, you'll be presented with this offer for Premium Visual Voice Mail (which is also $2.99/month). However, if you choose Subscribe to Basic Visual Voice Mail (included), you'll get the same features for free.
BlackBerry Q10, Z10 and Z30 Premium Visual Voice Mail screenshot
  1. b. “Basic Visual Voice Mail – The Basic Visual Voice Mail service is a free service that allows you to listen to and manage your messages directly from your phone. Listen to messages in any order; delete messages without having to listen to voice instructions, store up to 20 two minute voicemail messages and archive previous voicemails on your device.”

    Tap Subscribe to Basic Visual Voice Mail to subscribe to this service.
BlackBerry Q10, Z10 and Z30 Basic Visual Voice Mail screenshot
While your voicemail upgrade finishes, you'll see a "Thank You" confirmation screen and be asked to wait 5 minutes before the process completes.

Once setup is complete, you'll see the new Visual Voicemail Setup screen.

From the new setup screen, you can choose a standard or custom voicemail greeting for people to hear when they call you.
BlackBerry Q10, Z10 and Z30 Thank You Confirmation screenshot

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