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PRIV™ by BlackBerry® - Support Overview

Find device-specific support and online tools for your PRIV by BlackBerry smartphone.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for PRIV™ by BlackBerry®

This online tool will help you identify and resolve problems with your PRIV by BlackBerry.

App Issues

PRIV™ by BlackBerry® - Power Up in Safe Mode

Here's how to boot your PRIV by BlackBerry into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

PRIV™ by BlackBerry® - Restart in Safe Mode

Here's how to restart your PRIV into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

PRIV™ by BlackBerry® - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your PRIV.

Lost, Stolen or Damaged

PRIV™ by BlackBerry® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your PRIV.

Software Issues

PRIV™ by BlackBerry® - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your PRIV if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

PRIV™ by BlackBerry® - Factory Data Reset (Powered On)

Here's how to factory / hard reset your PRIV if the screen freezes or call, app, audio or sync issues occur.

PRIV™ by BlackBerry® - View Software Version

To view the software version your PRIV by BlackBerry is running, check out this info.