Blocks FAQs

This page explains how to block and unblock calls, messages, emails and domains, and how to turn account services on or off.

General Information

  1. What types of services can I block in My Verizon?

    From the Blocks page, you can prevent devices on your account from being able to purchase and/or use certain types of calling, messaging and purchasing services. There are 3 types of blocks:

    • Block calls & messages: Prevent a device from getting unwanted calls and texts from a specific number.

    • Block emails & domains: Stop email addresses, domains and text names sent by the web.

    • Block services: Turn on or off options to prevent in-app purchases, set preferences for blocking incoming and outgoing picture and video messages, and control Video Calling use on your device.

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.

    For more information on setting service blocks, watch our How to Add Blocks video.

    Prepaid accounts: If you have a prepaid account, the Blocks page won't be available. Refer to the My Verizon for Prepaid FAQs for an alternative way to block calls and messages.

  2. Why would I want to block a service?

    Some services let you make purchases that will be charged to your account. Others use the data allowance included with your plan. If you want to prevent someone on your account from using these services, you can choose to block them to help avoid unexpected purchases or overage charges on your bill.

    Worried about data overages? Get the unlimited experience that fits your needs on the network you want with Go Unlimited, Beyond Unlimited or Above Unlimited*. Get unlimited data, talk and text and more. Learn more about our unlimited plans.

    *4G LTE only. During times of congestion, your data may be temporarily slower than other traffic (only after 22 GB/line per month on Beyond Unlimited, or 75 GB/line per month on Above Unlimited). Not available for machine-to-machine services. Mobile hotspot/tethering reduced to speeds up to 600 Kbps (only after 15 GB/month on Beyond Unlimited, or 20 GB/month on Above Unlimited); domestic data roaming at 2G speeds; int'l data reduced to 2G speeds after 0.5 GB/day (on Go Unlimited, Beyond Unlimited and Above Unlimited). If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Video streaming is HD (SD on phones on Go Unlimited plan). Auto Pay (checks, home banking, or debit cards only) & paper free billing req'd. Discounts not available.

  3. How do I block a number from calling or texting me?

    You can block calls and messages from up to 5 sepcific phone numbers for free for up to 90 days in My Verizon. Account owners and account managers can choose to block numbers on all the lines on their account.

    You can permanently block up to 20 specific phone numbers, including restricted, unavailable and private numbers, for a low monthly fee with Verizon Smart Family™. Learn how to block contacts with Verizon Smart Family, or sign up for Verizon Smart Family if you don't already have it.

    To stop frequent spam and robocalls from unknown numbers, Caller Name ID is our most effective solution because you can automatically block unwanted spam calls from reaching you. Learn how to block contacts with Caller Name ID, or sign up if you haven’t already

    For additional information about blocking numbers, visit our Block Numbers page.

  4. How do I block services in My Verizon?

    You can block messaging and services online in My Verizon if you're on a standard monthly plan like the new Verizon Plan.

    Note: If you have a prepaid account, the Blocks page isn't available. Refer to the My Verizon for Prepaid FAQs for an alternative way to block calls and messages.

    To block messaging or purchases:

    Online

    1. Go to the Blocks page in My Verizon on your computer.
    2. Select the line you want to set the service block(s) for.
    3. Scroll down to Block services.
    4. Click Block services.
    5. Next to the desired service(s), click On to enable purchase blocking.

    You've successfully blocked a service.

    The My Verizon app

    1. Open the My Verizon app on your device.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Tap Devices.
    4. Scroll down to the device you’d like to select and tap Manage.
    5. Tap the Controls tab.
    6. Tap Adjust service blocks.
    7. Enter your password for My Verizon.
    8. Next to the selected service(s), tap the gray switch to enable purchase blocking.

    Note: When a service block is turned on, the switch appears blue.

    You've successfully blocked a service.

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.

    You can also watch our How to Set Service Blocks video for instructions.

  5. How do I block internet spam, emails, websites or text names?

    Block up to 15 email addresses, websites or text names (e.g., nickname@vtext.com) for free through the Blocks page or with the My Verizon app. You can also block all text messages sent from the web or by email.

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.

    To block emails and domains:

    Online

    1. Go to the Blocks page in My Verizon on your computer.
    2. Select the line you want to set the service block(s) for.
    3. Scroll down to Block emails & domains.
    4. Click Block emails & domains.
    5. Enter an email address or domain to block.
    6. Click Save.

    You've successfully blocked a service.

    The My Verizon app

    1. Tap the menu in the top-left corner of your screen.
    2. Tap Devices.
    3. Tap Manage below the line you want to manage.
    4. Tap Controls.
    5. Tap Adjust service blocks.
    6. Select the service(s) you want to block. The switch will be green for services that are blocked.

    You've successfully set up service blocks.

  6. How do I remove a calling or texting block?

    Online and iOS devices

    1. Sign in to the Blocks page in My Verizon.
    2. Select the line you'd like to apply the block to.
    3. Scroll down to Block calls & messages.
    4. Click Block calls & messages.
    5. Click Delete next to the phone number you want to remove the block from.
    6. Click Save.

    You've successfully removed a calling or texting block.

    The My Verizon app (Android devices only)

    1. Open the My Verizon app on your device.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Tap Devices.
    4. Scroll down to the device you'd like to select and tap Manage.
    5. Tap the Controls tab.
    6. Tap Call and message blocking.
    7. Enter your password for My Verizon.
    8. Tap X next to the number you want to unblock.

    You've successfully unblocked a phone number.

    Note: Account Owners and Account Managers can choose to block and unblock a phone number on all lines of their account.

    For additional information about blocking numbers, visit our Block Numbers page.

  7. How do I unblock a service?

    You can unblock a service online in My Verizon or with the My Verizon app.

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.

    Unblock a service:

    Online

    1. Go to the Blocks page in My Verizon on your smartphone, tablet or computer.
    2. If you have multiple lines on your account, select the line that you'll be unblocking service(s) for.

      Note: The selected device will appear at the top of the page with a red line underneath it.

    3. Select the service(s) you want to unblock by un-checking the box.
    4. Click Continue.

    You've successfully unblocked a service.

    The My Verizon app

    To unblock a service in the My Verizon app:

    1. Tap the menu in the top-left corner of your screen.
    2. Tap Devices.
    3. Tap Manage below the line you want to manage.
    4. Tap Controls.
    5. Tap Adjust service blocks.
    6. Tap the switch next to service blocks you want to turn off. A switch is grey when it is off.

    You've successfully unblocked a service.

  8. When I block a service in My Verizon, how soon will the block go into effect?

    Your service block goes into effect immediately.

  9. How do I block inappropriate websites?

    You can set up pre-defined content filters using Verizon Smart Family. Visit Verizon Smart Family FAQs for more information.

  10. What should I do if I receive a spam text message?

    Spam is an unsolicited commercial advertisement or any message that links to a virus or malicious software. Don't respond to the phone number or open any links in the message. Doing so may compromise your personal information and/or your mobile device.

    If the message is still on your device, follow the steps below to report the unwanted message:

    1. Be careful not to open any links and forward the suspected spam text message to short code 7726.
    2. Once received, we'll send you a text message asking for the "From" address.
    3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
    4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
    5. The investigation will begin.

    If you are using Verizon Messages (Message+), follow the steps below to report spam:

    1. Touch and hold the message. Be careful not to click on any links.
    2. When the option menu appears, select Report Spam.
    3. The message will then be deleted from your device, and you'll be notified that the message was reported as spam.
    4. The investigation will begin.

    You've successfully reported an unwanted text message.

    Notes:

    • You won't receive any further updates once you've received the final "Thank You" text message.
    • There are no charges for messages sent to or received from 7726.
  11. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

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