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Caller Name ID FAQs

Caller Name ID provides alerts on incoming spam calls, and the ability to report and block numbers. Plus, you'll see a name, picture, city and state when you receive an incoming call, text or voicemail from an unknown number. Learn about the 10-day free trial and spam detection.

Visit our Caller Name ID How to Use Guide for step-by-step instructions on using Caller Name ID.
General Information
  1. Caller Name ID is a premium service that lets you see the following contact details for unknown callers*:

    • Name
    • Phone number
    • City
    • State

    Caller Pictures

    If the caller has uploaded an image to their Caller Name ID profile and you are using an Android® or BlackBerry® device, you'll also see their picture. iPhone® users will not see any pictures. You can also upload your own picture in the app to display when you call other Caller Name ID subscribers.

    Spam Management

    If your device is eligible, Caller Name ID helps you better manage incoming spam calls with the following features:

    • Spam detection: get alerts if an incoming call is likely a robocaller, spam, or potential fraud. More FAQs about spam detection.
    • Spam reporting: report a phone number after they've called. This information helps us improve our spam detection service. How to report a number as spam.
    • Spam blocking: prevent unsolicited callers from reaching you with a personal spam and block list.

    *Service is not available for restricted or unlisted numbers. Delivery of caller names and pictures may not be available in all areas and some devices may only display the caller's name.



  2. Caller Name ID costs $2.99 per month, per line. Some data charges apply.



  3. The Caller Name ID app is pre-loaded on Android and some BlackBerry devices as well as available for download in the App Store. To begin using the service you can subscribe from the Caller Name ID app or with My Verizon.

    Visit our Caller Name ID How to Use Guide to learn how to subscribe to Caller Name ID.

    10-day Free Trial

    • Android and Blackberry: Caller Name ID is pre-loaded on Android devices and some BlackBerry devices with a 10-day free trial. Open the app, select Get Verizon Caller Name ID and accept the terms and conditions to begin your free trial.

    • iPhone: Download the Verizon Caller Name ID app in the App Store. Once downloaded, the app will automatically check for trial eligibility when opened for the first time.


  4. Any Android device, some BlackBerry devices and iPhone devices with iOS 7 or later are eligible. Visit the Eligibility: Caller Name ID page for a complete list of all eligible devices.

    Note: Caller Name ID is not available on all calls, on all equipment, or in all areas.



  5. Yes, Caller Name ID costs $2.99 per line, per month. You will need to add Caller Name ID to each line you'd like to use the service for.



  6. Yes, these are two different services. Caller ID Block will block your information from being displayed on outbound calls, but with Caller Name ID, you will still see the name, phone number, city, state, and picture* of who's calling you.

    *Picture will only display for those callers who have uploaded a picture to their profile and if you are using an Android or BlackBerry device.



  7. You can find step-by-step instructions on how to use Caller Name ID in our online how-to guide. It tells you how to:



  8. Yes. Data charges apply to Android and BlackBerry devices to show the caller's name and picture. However, the data used by this service is less than visiting a single webpage. With the Caller Name ID app you can block all pictures to lower data usage. You can also block or report individual callers’ pictures.

    Visit the Caller Name ID How to Use Guide for step-by-step instructions on how to block and report pictures.

    Note: Because picture is not available on incoming calls in iOS 7, no data usage occurs on an iPhone.



  9. Caller Name ID is available when your phone is roaming. However, service delivery depends on the roaming carrier's ability to provide the caller's name and picture, and data charges may apply.



Free Trial
  1. Yes. You can try Caller Name ID for 10 days at no charge. When the free trial ends, you won't be automatically signed up for Caller Name ID or charged any fees.



  2. Android and BlackBerry users can stop the trial at any time by opening the Caller Name ID app and going to Account Status, and tapping Stop Trial. For iPhone users, the trial will stop at the end of the 10-day trial period, but cannot be stopped earlier. Visit our Cancelling Free Trial - Caller Name ID page for more information.



  3. At the end of the free trial, you'll be presented with an offer to subscribe to Caller Name ID.

    If you have an eligible device, you can also subscribe to Caller Name ID through the Caller Name ID App on your device. Open the app, tap Account Status, and then tap Subscribe.

    For more information on setting up the Caller Name ID service, visit our Initial Setup - Caller Name ID page.



Spam Detection
  1. With Caller Name ID, your incoming call screen will let you know if an incoming caller is likely a robocaller, spammer, or potential fraud. If the caller left a voice message, you may check your voicemail to determine if the caller is legitimate. Verizon does not guarantee that all calls that are robocalls, spam or fraudulent will be detected.



    • Robocallers: Automated, pre-recorded phone messages.

    • Spammers: Unwanted callers that may be calling indiscriminately or inapprorpriately to a large number of recipients (may include callers to whom you have given consent to contact you).

    • Potential Fraud: An entity likely pretending to be someone they're not with malicious intent.

    Note: It is possible that Caller Name ID mistakenly tags legitimate callers including those to whom you may have given consent to communicate with via your mobile number or may inadvertently mislabel legitimate callers as spam, a robocaller or potential fraud. Callers who think they have been mislabeled may call our Customer Service at (800) 922-0204.



  2. We don't expect this to happen, but if you suspect that a legitimate number is being accidentally marked as spam, please call Customer Service at (800) 922-0204.



  3. Learn how to report and block a number as spam and more in our Caller Name ID How to Use Guide.



  4. Android is a trademark of Google Inc. Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry.
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