Caller Name ID FAQs

Caller Name ID alerts you to incoming spam calls and lets you report and block unwanted numbers. Plus, you’ll see a name, picture, city and state when you receive an incoming call, text or voicemail from an unknown number. Learn about the 10-day free trial and spam detection.

Visit our Caller Name ID How to Use Guide for step-by-step instructions on using Caller Name ID.

General Information

  1. What is Caller Name ID?

    Caller Name ID is a premium service that lets you see the following contact details for unknown callers*:

    • Name
    • Phone number
    • City
    • State

    Caller Pictures

    If the caller has uploaded an image to their Caller Name ID profile and you are using an Android® or BlackBerry® device, you'll also see their picture. iPhone® users will not see any pictures. You can also upload your own picture in the app to display when you call other Caller Name ID subscribers.

    Spam Management

    If your device is eligible, Caller Name ID helps you better manage incoming spam calls with the following features:

    • Spam detection: get alerts if an incoming call is likely a robo caller, spam, or potential fraud. More FAQs about spam detection.
    • Spam reporting: report a phone number after they've called. This information helps us improve our spam detection service. How to report a number as spam.
    • Spam blocking: set up your spam filter and personal block list to automatically send unwanted calls to voicemail.

    *Service is not available for restricted or unlisted numbers. Delivery of caller names and pictures may not be available in all areas and some devices may only display the caller's name.

  2. How much does Caller Name ID cost?

    Caller Name ID costs $2.99 per month, per line. Some data charges apply.

  3. I have multiple mobile numbers on the same account, do I need to add Caller Name ID and pay $2.99 per month for each mobile number?

    Yes, Caller Name ID costs $2.99 per line, per month. You will need to add Caller Name ID to each line you'd like to use the service for.

  4. How do I subscribe to Caller Name ID?

    The Caller Name ID app is pre-loaded on most Android and some BlackBerry devices as well as available for download in the Apple® App Store®. To begin using the service you can subscribe from the Caller Name ID app or in My Verizon.

    Visit our Caller Name ID How to Use Guide to learn how to subscribe to Caller Name ID.

  5. Which devices can use Caller Name ID?

    Any Android device, some BlackBerry devices and iPhone devices with iOS 7 or later are eligible. Visit the Eligibility: Caller Name ID page for a complete list of all eligible devices.

    Note: Caller Name ID is not available on all calls, on all equipment, or in all areas.

  6. If I have subscribed to both Caller ID Block and Caller Name ID, will I still see who's calling me?

    Yes, these are two different services. Caller ID Block will block your information from being displayed on outbound calls, but with Caller Name ID, you will still see the name, phone number, city, state, and picture* of who's calling you.

    *Picture will only display for those callers who have uploaded a picture to their profile and if you are using an Android or BlackBerry device.

  7. Does Caller Name ID use data?

    Yes. Data charges apply to Android and BlackBerry devices to show the caller's name and picture. However, the data used by this service is less than visiting a single webpage. With the Caller Name ID app you can block all pictures to lower data usage. You can also block or report individual callers’ pictures.

    Visit the Caller Name ID How to Use Guide for step-by-step instructions on how to block and report pictures.

    Note: Because pictures are not available on incoming calls on iOS 7, no data usage occurs on an iPhone.

  8. Will I be able to see who is calling me when roaming on another network?

    Caller Name ID is available when your phone is roaming. However, service delivery depends on the roaming carrier's ability to provide the caller's name and picture, and data charges may apply.

  9. How do I unsubscribe from Caller Name ID?

    To unsubscribe from Caller Name ID you’ll need to remove the service from your account. If you uninstall the app from your device you will still be subscribed until your remove the service from your account.

    Learn how to unsubscribe from Caller Name ID.

Free Trial

  1. Can I try out Caller Name ID first before subscribing to the service monthly?

    Yes. You can try Caller Name ID risk-free for 10 days. When the free trial ends, you won't be automatically signed up for Caller Name ID or charged any fees.

  2. Can I stop the Caller Name ID trial early?

    Android and BlackBerry users can stop the trial at any time by opening the Caller Name ID app and going to Account Status, and tapping Stop Trial. For those with an iPhone, the trial will stop at the end of the 10-day trial period, but cannot be stopped earlier. Visit our Cancelling Free Trial - Caller Name ID page for more information.

  3. How do I subscribe to Caller Name ID after the trial is over?

    At the end of the free trial, you'll be presented with an offer to subscribe to Caller Name ID.

    If you have an eligible device, you can also subscribe to Caller Name ID through the Caller Name ID App on your device. Open the app, tap Account Status, and then tap Subscribe.

    For more information on setting up the Caller Name ID service, visit our Initial Setup - Caller Name ID page.

Spam Management

  1. What is spam detection?

    With Caller Name ID, your incoming call screen will let you know if an incoming caller is likely a robo caller, spammer, or potential fraud. Spam detection uses analytics and databases that are constantly evolving. You can help us improve the accuracy of the service by reporting spam numbers we may have missed. Verizon does not guarantee that all robo calls, spam or fraudulent calls will be detected. If you disagree with how a number was categorized by the system, you can unmark the number as spam or add to your contacts.

  2. What's the difference between a robo caller, spammer and potential fraud caller?

    • Robo Callers: Automated call with a pre-recorded message.

    • Potential Spam: Unwanted callers that may be calling indiscriminately or inappropriately to a large number of recipients (may include callers to whom you have given consent to contact you).

    • Potential Fraud: An entity likely pretending to be someone they're not with malicious intent.

    Note: It is possible that Caller Name ID mistakenly tags legitimate callers including those to whom you may have given consent to communicate with via your mobile number, or may inadvertently mislabel legitimate callers as spam, a robo caller or potential fraud. Calling parties and customers who believe a call has been mislabeled may provide feedback at voicespamfeedback.com.

  3. What if a legitimate number is being identified as spam?

    It is possible that Caller Name ID mistakenly tags legitimate callers. Calling parties and customers who believe a call has been mislabeled may provide feedback at voicespamfeedback.com.

  4. How does the spam filter work?

    When you enable the spam filter on eligible devices, spam calls that correspond with your selected level of risk will be automatically forwarded to your voicemail if you have one set up. Calls you may want to receive may get caught in this filter. If you disagree with how a number was categorized by the system, you can add the number to contacts to avoid the spam filter on future calls.

  5. What happens to calls that are blocked?

    Numbers blocked by the spam filter or your personal block list will automatically be forwarded to your voicemail if you have one set up. You can listen to a blocked caller’s voice message if they leave one, and those with an Android smartphone will receive a notification of the blocked call.

  6. How do I manage the spam calls that I receive?

    Learn how to report and block a number as spam and more in our Caller Name ID How to Use Guide.

  7. Android is a trademark of Google Inc. Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry.

isTealiumFlag=true