BlackBerry® Classic - Support Overview

Find device-specific support and online tools for your BlackBerry Classic smartphone.

Filter all topics below.


Call Forwarding

My Verizon Website - Turn Call Forwarding On

Here's how to forward your calls to another number via the My Verizon website.

Turn Call Forwarding Off from Device

Here's how to turn immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) off from your device.

Caller ID

Caller ID Image - BlackBerry® Classic

Here's how to set or change the image for a saved contact on your BlackBerry Classic.

Company Name ID FAQs

Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.

Edit Share Name ID

Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.

My Verizon Website - Cancel Share Name ID

Here's how to remove Share Name ID from your account via the My Verizon website.

Spam / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

Calling & Dialing

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Contacts

Caller ID Image - BlackBerry® Classic

Here's how to set or change the image for a saved contact on your BlackBerry Classic.

Data

Allow / Deny Data Roaming - BlackBerry® Classic

Here's how to check settings if you can't connect to the internet or send/receive messages on your BlackBerry Classic.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPass® - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

My Verizon app

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Ringtones & Ringback Tones

Delete a Ringback Tone - My Verizon Website

Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.

Purchase Ringback Tones - My Verizon Website

Here's how to purchase Ringback Tones for your device.

Ringback Tones - Adjust Caller Greeting - My Verizon Website

Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.

Ringback Tones - Create / Delete a Playlist - My Verizon Website

Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Edit a Playlist - My Verizon Website

Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.

Save a Ringtone - BlackBerry® Classic

Here's how to save a music file as a ringtone on your BlackBerry Classic.

Set Ringtones - BlackBerry® Classic

Here's how to select or change ringtones or notification tones on your BlackBerry Classic.

Subscribe and Purchase a Ringback Tone via Text Message

Here's how to subscribe and purchase a Ringback tone via text message.

Verizon Tones App FAQs - Set Up Ringtones & Ringback Tones

Learn about purchasing, managing and customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.

Roaming

Allow / Deny Data Roaming - BlackBerry® Classic

Here's how to check settings if you can't connect to the internet or send/receive messages on your BlackBerry Classic.

Voicemail

Access Basic Visual Voicemail - BlackBerry® 10 Devices

Here's how to access the Visual Voicemail app on your BlackBerry 10 device.

Activate Basic Visual Voicemail - BlackBerry® 10 Devices

Here's how to activate Basic Visual Voicemail on your BlackBerry 10 device.

Add a Contact via Basic Visual Voicemail - BlackBerry® 10 Devices

Here's how to add a contact on your BlackBerry 10 phone via Basic Visual Voicemail.

Check Voicemail - BlackBerry® Classic

Here's how to check Voicemail messages from your BlackBerry Classic or from a different phone.

Check for Basic Visual Voicemail Messages - BlackBerry® 10 Devices

Here's how to check for Basic Visual Voicemail on your Blackberry 10 device.

Forward a Premium Visual Voicemail Message - BlackBerry® 10 Devices

Here's how to forward a Premium Visual Voicemail message on BlackBerry 10 device.

Place a Basic Visual Voicemail Callback - BlackBerry® 10 Devices

Here's how to place a Basic Visual Voicemail callback on your BlackBerry 10 device.

Play a Basic Visual Voicemail Message - BlackBerry® 10 Devices

Here's how to play a Basic Visual Voicemail message on your BlackBerry 10 device.

Premium Visual Voicemail Caller Greeting - BlackBerry® 10 Devices

Here's how to record a customized Premium Visual Voicemail caller greeting for your BlackBerry 10 device.

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Reset Voicemail Password from Device

Here's how change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.

Retrieve Voicemail Messages

Here's how to retrieve Voicemail messages from your device or another phone.

Retrieve Voicemail from Another Phone or While Roaming

Here's how to check your voicemail messages from another phone or while roaming.

Save a Basic Visual Voicemail Message - BlackBerry® 10 Devices

Here's how to save a Basic Visual Voicemail message on your BlackBerr 10 device.

Set Up Voicemail

Follow these instructions on how to set up your Voicemail and greeting.

Turn Call Forwarding On from Device

Here's how to turn on immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) from your device.

Upgrade to Premium Visual Voicemail

Here's how to upgrade to Premium Visual Voicemail.

Visual Voicemail FAQs - Set up the App and Check Messages

Use the Visual Voicemail app to check voicemail messages without placing a call. Learn about set up, create greetings, and save messages as text or email.

Voicemail Options

Here's info on how to use your Voicemail service.

Wireless Emergency Alerts

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts - BlackBerry® Classic

Here's how to manage emergency alerts (e.g., AMBER Alerts, etc.) for your BlackBerry Classic.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.