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Connected Car Wi-Fi FAQs

Top Questions

  1. What is Connected Car Wi-Fi by Verizon?

    Connected Car Wi-Fi by Verizon provides fast, secure in-vehicle internet access, powered by America's best network.

    Connect up to 5 internet devices such as smartphones, tablets, laptops and gaming devices to Wi-Fi in your vehicle. Browse the internet, stream videos and music, play games, keep the kids quiet - just like at home.

  2. Which vehicles can use Connected Car Wi-Fi?

    • Lexus: Lexus vehicles with Enform 2.0 are currently eligible to get Connected Car Wi-Fi service
    • Mercury: Mercury vehicles manufactured between 2010-2011 using Lincoln Smartlink
    • Toyota: Toyota vehicles with Entune 3.0 are currently eligible to get Connected Car Wi-Fi service
    • Volkswagen: All VW vehicles manufactured between 2020-2024 using VW Car-Net® (only exception is eGolf).
    • Mazda: Mazda CX-30 (2020 model) with Mazda Connect is eligible to get Connected Car Wi-Fi service

    More makes and models will be added soon.

  3. Which plans are eligible for Connected Car Wi-Fi and how much does it cost?

    For plan questions specific to your vehicle contact Verizon Wireless Telesales:

    • Toyota/Lexus: (866) 484-9161
    • Mazda: (800) 222-5500
    • VW: (866) 704-7172

    Connected Car Wi-Fi service is a line on your existing Verizon account. It'll be on your monthly bill and in My Verizon under My Devices.

    Change your plan online anytime:

    • In My Verizon, go to My plan, then:
      • If you have an unlimited plan, change plans by choosing Manage Plan and follow the prompts.
      • If you have a shared data plan, choose Change plan.
    • In the My Verizon app: Tap the top left menu, tap Plans and Devices then choose Add a line or Manage Plan and follow the prompts.


    Not with Verizon yet? Lexus, Toyota and Mazda customers can take advantage of our $20 Unlimited Prepaid option by contacting the above Verizon Telesales support.

    *Not eligible on Above Unlimited, Beyond Unlimited, Go Unlimited, or the new Verizon Plan Unlimited. If you got an unlimited plan for your phone after 6/18/18, or mix and match unlimited plans on your account, you can add Connected Car Wi-Fi to your account with a compatible data-only plan.
    **Not eligible on the $15 / 1 GB Single Line Data Plan.
    Data only plans are not eligible at this time.

     

  4. How do I get Connected Car Wi-Fi?

    Lexus and Toyota

    For eligible Lexus and Toyota vehicles with embedded Connected Car Wi-Fi, simply connect to the Wi-Fi in your vehicle. The first time you connect you'll be given the option to sign up for the free trial. Refer to the Lexus and Toyota section of the FAQs for more details about the free trial.

    Once your free Connected Car Wi-Fi trial has expired you'll be redirected to a sign up page where you can sign up for Connected Car Wi-Fi. You can also add Connected Car Wi-Fi to your account in My Verizon once the free trial has ended.

    Mazda

    For eligible Mazda vehicles with embedded Connected Car Wi-Fi, simply connect to the Wi-Fi in your vehicle. The first time you connect you'll be given the option to sign up for the free trial. Refer to the Mazda section of the FAQs for more details about the free trial.

    VW

    For eligible VW vehicles with embedded Connected Car Wi-Fi, simply visit the VW Car-Net website. New vehicle owners will be given the option to sign up for the free Car-Net trial which includes Wi-Fi. If you are not eligible for a free trial, you can sign up for a paid Connected Car Wi-Fi subscription through the Verizon website or the VW Car-Net website. Refer to the VW section of the FAQs for more details about the free trial.

    When you connect to the in-vehicle Wi-Fi once your free Connected Car Wi-Fi trial has expired, your browser will redirect to a sign up page where you can sign up for Connected Car Wi-Fi.

  5. I'm already with Verizon, how can I get Connected Car Wi-Fi?

    Once you've completed the free trial, you can add your Connected Car Wi-Fi hotspot to your account in My Verizon.

    To add a Connected Car hotspot to your account:

    1. Go to our Bring Your Own Device page (BYOD).
    2. Click or tap I have Verizon.
    3. Sign in to My Verizon, if prompted, and enter your device's IMEI in the device ID field. Not sure how to find your IMEI? Refer to these instructions on how to find the IMEI for:
    4. Follow the prompts to add Connected Car Wi-Fi as a line on your account from within the vehicle and follow the prompts through your mobile device to add device to your existing account. You can also contact Verizon Telesales to complete order for Wi-Fi service.

  6. I'm not with Verizon Wireless yet. Can I still get Connected Car Wi-Fi?

    If your vehicle supports Connected Car Wi-Fi, you can create a new Verizon account after completing your in-vehicle Wi-Fi trial.

    To add a Connected Car hotspot to your account:

    1. Go to our Bring Your Own Device page (BYOD).
    2. Click or tap I am not with Verizon
    3. Enter your device’s IMEI in the device ID field. Not sure how to find your IMEI? Refer to these instructions on how to find the IMEI for:
    4. Follow the prompts to create a new account and add Connected Car Wi-Fi as a line on your account through Broadband Portal.

    You can also call Verizon Telesales and take advantage of our $20 Unlimited Prepaid option. See Telesales contacts below:

    • Toyota/Lexus: (866) 484-9161
    • Mazda: 877-628-8933

  7. Can I transfer my Connected Car Wi-Fi line to another eligible vehicle?

    No. You can't transfer a Connected Car Wi-Fi line to another vehicle.

    You have to cancel your existing Connected Car Wi-Fi line of service and create a new one. To complete this process, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

  8. How do I know my Connected Car Wi-Fi service is active?

    Once you've added Connected Car Wi-Fi to your Verizon account, or created a new Verizon account with Connected Car Wi-Fi, connect a device to the Wi-Fi hotspot in your vehicle and check your internet connection.

    Always pay close attention to the road, don't use your device while driving, and don't drive when distracted.

  9. How can I monitor data usage for Connected Car Wi-Fi?

    You can monitor your data usage in the My Verizon app Data Hub and in My Usage.

  10. I need to suspend my Connected Car Wi-Fi line for a while. How do I do that?

    If you need to temporarily suspend a Connected Car Wi-Fi line, please click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

    Our Suspend Services FAQs has details on suspending a line.

Lexus and Toyota

  1. What is the free trial for Connected Car Wi-Fi on Lexus and Toyota vehicles?

    The connected car free trail is available for eligible vehicles and lasts until you use up your free data or exceed the specified time frame, whichever comes first.

    • Lexus: 4GB of data or 12 months
    • Toyota: 2 GB of data or 6 months

  2. How does the connected car Wi-Fi free trial work for Toyota and Lexus vehicles?

    For Lexus and Toyota vehicles with embedded Connected Car Wi-Fi, the trial begins the first time you connect to the Connected Car Wi-Fi in your vehicle. When you connect for the first time you’ll be given the change to opt in to the free trial. During the trial you'll receive alerts when you have 50%, 25%, 10% and 0% of your trial data remaining. Once you have 0% of your data remaining, you'll receive an email stating that the trial has expired and asking you to subscribe for continued service.

  3. How do I subscribe to Connected Car Wi-Fi in a Lexus or Toyota after the free trial?

    Once you've used up your free trial data or reached the trial month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

  4. How do I find the IMEI (device ID) of my Connected Car Wi-Fi hotspot embedded in a Lexus or Toyota?

    You can find the IMEI for Connected Car Wi-Fi in Lexus and Toyota vehicles on the screen of your vehicle's audio player.

    To find your Connected Car Wi-fi IMEI:

    1. On your vehicle's audio unit screen select Menu.
    2. Tap Apps.
    3. Tap Wi-Fi Signup.
    4. The IMEI is listed on the lower left of the Wi-Fi signup screen.

Mazda

  1. What is the free trial for Connected Car Wi-Fi on Mazda vehicles?

    The connected car free trial is available on the Mazda CX-30 (2020 model) with Mazda Connect and lasts until you use up your free data or exceed the specified time frame, whichever comes first.

    • Mazda: 2 GB of data or 6 months

  2. How does the connected car Wi-Fi free trial work for Mazda vehicles?

    Vehicles with embedded Connected Car Wi-Fi, the trial begins the first time you connect to the Connected Car Wi-Fi in your vehicle. When you connect for the first time you'll be given the chance to opt in to the free trial. During the trial you'll receive alerts when you have 50%, 25%, 10% and 0% of your trial data remaining. Once you have 0% of your data remaining, you'll receive an email stating that the trial has expired and asking you to subscribe for continued service.

  3. How do I subscribe to Connected Car Wi-Fi in a Mazda after the free trial?

    Once you've used up your free trial data or reached the trial month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

    There are many ways to subscribe:

    • Launch your Connected Car Wi-Fi in vehicle and sign up on your phone through the Verizon portal
    • Call Verizon Telesales to onboard and discuss pricing at 877-628-8933

  4. How do I find the IMEI (device ID) of my Connected Car Wi-Fi hotspot embedded in a Mazda?

    You can find the IMEI for Connected Car Wi-Fi within the Verizon marketing emails and clicking on the link to subscribe, entering last name and zip should display the IMEI along with a number to call.

VW

  1. What is the free trial for Connected Car Wi-Fi on VW vehicles?

    For eligible VW vehicles, the Connected Car free trail is available for eligible vehicles and lasts until you use up 1GB of data or after 30 days, whichever comes first.

  2. How does the connected car Wi-Fi free trial work for VW vehicles?

    For VW vehicles with embedded Connected Car Wi-Fi, the trial begins when you enroll with VW in the VW Car-Net Trial, which includes Wi-Fi. During the trial you'll receive an alert from Verizon when you have used 50% of your trial data. Once you have used up all your remaining data, you'll receive an email stating that the trial has expired and asking you to subscribe for continued service.

  3. How do I subscribe to Connected Car Wi-Fi in a VW after the free trial?

    Once you have used up your free trial data or reached the trial month limit you will receive a trial expiration email from Verizon with the chance to subscribe to continue Connected Car Wi-Fi service. You can also visit the Verizon website ("bring your own device" menu option) to enroll in service.

  4. How do I find the IMEI (device ID) of my Connected Car Wi-Fi hotspot embedded in a VW?

    You can find the IMEI for Connected Car Wi-Fi in VW vehicles in the "Vehicle Information" section of your VW Car-Net mobile app.

    To find your Connected Car Wi-fi IMEI:

    1. Open your VW car-net mobile app and Login.
    2. Select your vehicle from Your Garage.
    3. Tap the account icon in the top left corner.
    4. The IMEI is listed under Vehicle Information.