Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® SE
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Verizon Jetpack® MiFi® 6620L
Google Pixel
Samsung 3G Network Extender
Samsung Galaxy J3 V
Apple® iPad® 2
Moto Z Force Droid Edition
LG G3
LG G4™
Verizon Ellipsis® 8
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Samsung Galaxy Note7
Apple® iPhone® 4
Samsung Gusto® 3
Samsung Galaxy J3 (2016)
LG Revere® 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Cosmos™ 3
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
HTC Desire® 526
LG G Vista
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Hum by Verizon
Casio G'zOne Commando®
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Verizon Wireless Home Phone
Verizon LTE Internet and Home Phone
GizmoGadget™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
V20™
LG G2
GizmoPal® 2 by LG
Samsung Convoy™ 3
DuraXV
GizmoPal™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
Samsung Convoy® 4
Microsoft Lumia 735
LG K8 V
Verizon Ellipsis® 10
Stylo™ 2 V
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem 551L
Moto Z Droid Edition
HTC One® (M8)
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Ravine® 2
Verizon 4G LTE Broadband Router
Moto G™ by Motorola
DROID ULTRA by MOTOROLA
LG K4™ LTE
PRIV™ by Blackberry®
Verizon 4G LTE USB Modem UML295
HTC Desire® 530
Nexus 6
HTC One M9
Samsung Galaxy Note® II
iPad® Pro
Samsung Convoy™ 2
Sony Xperia® Z3v
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
Gear S®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Samsung Gusto® 2
iPad® Air 2
HTC Desire® 626
Moto G Play
Moto X™ by Motorola
Nokia Lumia 822
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
LTE Internet (Installed)
Samsung Galaxy S® 4 mini
LG Exalt™
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® mini with Retina display
Microsoft Surface 3
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Gear S2
Moto E™ Prepaid
Samsung Intensity™ II
Samsung Galaxy Tab® 2 (7.0)
Verizon SureResponse®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One®
Galaxy Tab E
DROID by MOTOROLA
LG Terra™
Galaxy Tab E (8.0)
Kyocera DuraXV+
LG Revere®
LG Octane™
LG Optimus Exceed™ 2
HTC 10™
iPad Pro™ (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
Apple® iPad® Air™
Samsung Intensity™ III
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
Blackberry Classic
LG Exalt™II
Samsung Galaxy Tab S2
Samsung Galaxy S® III mini
DROID DNA by HTC
LG Revere® 2
DROID RAZR MAXX by MOTOROLA
Ellipsis® Kids
Verizon Wireless USB760 Modem
Nokia Lumia Icon
ZenPad™ Z8
LG Accolade™
Lancet™ for Android™
HTC One® (M8) for Windows®
LG enV®3
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Q10 smartphone
Apple® iPad® with Wi-Fi + 4G
LG G Pad™ X8.3
Enact™ by LG
ZenPad™ Z10
G Pad™ 10.1 LTE
DROID RAZR HD by MOTOROLA
Lancet™
Samsung Gusto®
Samsung Galaxy Tab®
DROID INCREDIBLE 2 by HTC
Pantech Breakout™
Lucid™3 by LG
Apple® iPad® mini
Dell™ Vostro™ V13 Laptop
LG 4G LTE USB Modem VL600
G Pad™ 7.0 LTE
Samsung Galaxy Tab® (10.1)
Casio G'zOne Ravine®
Hydro ELITE by KYOCERA
BlackBerry® Z10 smartphone
iPad® mini 4
Watch Urbane™ 2nd Edition LTE
Samsung Illusion™
DROID X by MOTOROLA
LG Vortex™
Motorola XOOM™ 4G LTE
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Haven™
BlackBerry® Z30 smartphone
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
LG Cosmos™
Casio G'zOne Boulder®
HTC One® remix
Motorola MOTO™ W755
Windows Phone 8X by HTC
Galaxy Nexus by Samsung
LG VX8300
DROID X2 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Galaxy™ Stratosphere™ II
Delphi Connect with 4G LTE Mobile Hotspot
Apple® iPad® with Retina display
LG enV®2
Motorola Barrage™
Verizon Wireless UMW190 Global USB Modem
Nokia 2366i
LG enV® TOUCH
LG VX5500
BlackBerry® Bold 9650 smartphone
LG Extravert™
Spectrum™ 2 by LG
HTC Desire® 612
DROID INCREDIBLE by HTC
Samsung Fascinate™
Lucid™2 by LG
Samsung Knack™
HTC One® max
DROID 3 by MOTOROLA
Samsung Galaxy Tab® S
LG Cosmos™ Touch
Samsung Alias™ 2
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
THUNDERBOLT™ by HTC
iPad® mini 3
LG Migosm
Pantech Hotshot™
HTC Rhyme™
LG Optimus Zone™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Samsung Intensity™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless AirCard® 595U USB Modem
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Pantech Perception™
Samsung ATIV SE™
Verizon Converged VOIP Device
Pantech Marauder™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Spectre x2
Samsung ATIV Odyssey™
Casio G'zOne Rock™
Samsung Galaxy™ Stratosphere™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Motorola W385
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung Galaxy Camera®
LG VX5400
Intuition™ by LG
Casio G'zOne Brigade®
Verizon Wireless USB720 Modem
Samsung Galaxy Legend™
BlackBerry® Curve™ 8330 smartphone
Samsung Gear S2 classic
Moto X™ - Designed by You
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Curve™ 9330 smartphone
LG VX8350
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
Spartan GoCam™
HTC Rezound™
Samsung Juke
DROID 2 by MOTOROLA
Samsung Galaxy Note® 10.1
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy View
LG Ally™
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Samsung Alias™
Verizon Wireless USB727 Modem
Luge™ by Motorola Prepaid
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Pantech Crux™
Apple® iPad®
Pantech Caper™ Prepaid
Verizon Wireless PC5750 PC Card
Samsung SCH-u410
Verizon Wireless Coupe™
Motorola Adventure™ V750
Verizon Wireless Escapade®
LG Voyager™
Spectrum™ by LG
Revolution™ by LG
Motorola MOTO™ VU204
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
HTC Trophy™
Casio EXILIM
HP® Mini 1151NR Netbook
LG Optimus Exceed™
Sony Xperia® PLAY
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola MOTOKRZR K1m
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9370 smartphone
Sharp KIN™ ONE
Samsung SCH-a870
Verizon Wireless CDM8975
Samsung Omnia® II
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325
LG enV®
Samsung Gem™
Motorola MOTO™ Z6c World Edition
LG VX5200
LG Chocolate®
Motorola W315
LG VX3200
Sierra Wireless AirCard® 580
Samsung Zeal™
Motorola E815
LG VX3300
Verizon Wireless Salute™
Motorola Entice™
G'zOne Boulder™ Black and Silver
Motorola RAZR V3m in Gray
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Blackberry Classic Non-Camera
LG VX6100
LG VX4500
LG VX8700
Pantech PN-820
Motorola Rival™
LG VX5300
Pantech PN-210
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
LG Chocolate® 3
Motorola RAZR V3c
Motorola V325i
LG VX6000
Samsung FlipShot®
Samsung Continuum™
Samsung SCH-a850
Motorola MOTO Q™ 9c
HTC Merge®
Nokia 6015i Prepaid
LG VX4650
Motorola MOTO™ Z6cx World Edition without Camera
Sharp KIN™ TWO
LG Glance™
Nokia 2605 Mirage
DROID ERIS by HTC
LG V
Samsung Glyde™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
Motorola V710
Nokia 7705 Twist™
Samsung i700 Pocket PC
Motorola CITRUS™
Pantech PN-215
Samsung SCH-a310
Verizon Wireless Adamant™
LG Fathom®
Nokia 6205
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-3010nr Notebook
Samsung Gleam®
Samsung Omnia®
Samsung Sway™
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Samsung SCH-a950
LG Clout™
Motorola V60s
Samsung SCH-i760
Kyocera K323
Motorola Krave™ ZN4
Jest™
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Samsung Renown™
Kyocera KPC650
Motorola MOTO Q™ music 9m
HP® Mini 311-1037NR Netbook
HP® Mini 110-3098NR Netbook
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless PN-300
Gateway® LT2016u Netbook
LG VX9400
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
HTC Touch Pro™
Verizon Wireless CDM8950
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola V265
BlackBerry® 7250
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Verizon GizmoTab™
Nokia 7205 Intrigue™
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
Samsung SCH-a650
Kyocera SE47
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 2128i
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
HP Elite x2 1012
Samsung SCH-a530
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Motorola MOTOSLVR L7C
Samsung Trance™
LG VX4700
Verizon Wireless USB1000 Global USB Modem
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Verizon Ellipsis™ 8 HD
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Transfer Music Files - Samsung Continuum™
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Samsung Continuum
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Continuum™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Manager - Samsung Continuum™
[Device-Specific Instructions]
Battery Overview - Samsung Continuum™
[Device-Specific Instructions]
Extend Battery Life - Samsung Continuum™
[Device-Specific Instructions]
Insert the Battery - Samsung Continuum™
[Device-Specific Instructions]
Remove the Battery - Samsung Continuum™
[Device-Specific Instructions]
Turn Battery Optimization On/Off - Android 6.0 and higher (ASUS)
[Device-Specific Instructions]
The battery optimization setting helps conserve battery power on your ASUS device and is turned on by default.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth Discovery Mode - Samsung Continuum
[Device-Specific Instructions]
Bluetooth On/Off - Samsung Continuum
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Call History - Samsung Continuum
[Device-Specific Instructions]
Place a Conference Call - Samsung Continuum
[Device-Specific Instructions]
Add a Speed Dial - Samsung Continuum
[Device-Specific Instructions]
Airplane/Standalone Mode - Samsung Continuum
[Device-Specific Instructions]
DTMF - Samsung Continuum
[Device-Specific Instructions]
Dial a Number - Samsung Continuum
[Device-Specific Instructions]
Voice Activated Dialing - Samsung Continuum
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Camera Settings - Samsung Continuum
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
View Pictures/Videos - Samsung Continuum
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Continuum™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Link/Unlink Contacts - Samsung Continuum
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Access Contacts - Samsung Continuum
[Device-Specific Instructions]
Add a Contact - Samsung Continuum
[Device-Specific Instructions]
Caller-ID Image - Samsung Continuum
[Device-Specific Instructions]
Contact Display Options - Samsung Continuum
[Device-Specific Instructions]
Delete a Contact - Samsung Continuum™
[Device-Specific Instructions]
Edit a Contact - Samsung Continuum™
[Device-Specific Instructions]
Samsung Continuum™ Contacts
[Video]
This video will show you how to use contacts as your social network on your Continuum from Samsung
Length: 1:09

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Samsung Continuum™
[Device-Specific Instructions]
Data Roaming - Samsung Continuum™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Date and Time Settings - Samsung Continuum
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Continuum
[Device-Specific Instructions]
View Phone Information - Samsung Continuum
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Call Timers - Samsung Continuum
[Device-Specific Instructions]
Ticker Settings - Samsung Continuum
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Continuum™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Airplane/Standalone Mode - Samsung Continuum
[Device-Specific Instructions]
Alerts - Samsung Continuum
[Device-Specific Instructions]
Backlight - Samsung Continuum
[Device-Specific Instructions]
DTMF - Samsung Continuum
[Device-Specific Instructions]
System Select - Samsung Continuum
[Device-Specific Instructions]
Ticker Overview - Samsung Continuum
[Device-Specific Instructions]
Touchscreen Settings - Samsung Continuum
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Samsung Continuum
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Sync - Samsung Continuum™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Samsung Continuum™
[Device-Specific Instructions]
Delete a Gmail Message - Samsung Continuum
[Device-Specific Instructions]
Delete an Email Message - Samsung Continuum
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Gmail Auto Signature - Samsung Continuum
[Device-Specific Instructions]
Gmail Notifications - Samsung Continuum
[Device-Specific Instructions]
Remove a Gmail Account - Samsung Continuum
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail Message - Samsung Continuum
[Device-Specific Instructions]
Samsung Continuum™ Email Setup
[Video]
This video will show you hot to setup personal email on your Continuum from Samsung
Length: 0:57
View Email Messages - Samsung Continuum
[Device-Specific Instructions]
View Gmail Messages - Samsung Continuum
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - Samsung Continuum
[Device-Specific Instructions]

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures (Google Maps™)
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Continuum™ Home Screen
[Video]
This video will show you how to customize home screens on your Continuum from Samsung
Length: 1:26
Window Shade - Samsung Continuum
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Samsung Continuum™ Using the Mobile Hotspot
[Video]
This video will show you how to use the 3G mobile hot spot on your Continuum from Samsung
Length: 1:37
Mobile HotSpot - Samsung Continuum
[Device-Specific Instructions]
Mobile HotSpot Settings - Samsung Continuum
[Device-Specific Instructions]
Mobile Hotspot On/Off - Samsung Continuum™
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Continuum™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Samsung Continuum™
[Device-Specific Instructions]
Add a Browser Bookmark - Samsung Continuum
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Continuum™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Continuum™ a Galaxy S phone, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Samsung Continuum™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Samsung Continuum
[Device-Specific Instructions]
Websites - Samsung Continuum
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Continuum
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Turn Off Screen Lock - Samsung Continuum™
[Device-Specific Instructions]
Unlock the Device - Samsung Continuum
[Device-Specific Instructions]
Set Up Screen Lock - Samsung Continuum™
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Samsung Continuum
[Device-Specific Instructions]
Memory Card Formatting - Samsung Continuum
[Device-Specific Instructions]
Remove the Memory Card - Samsung Continuum
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Samsung Continuum
[Device-Specific Instructions]
Transfer Music Files - Samsung Continuum™
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Recently Used Apps - Samsung Continuum
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered On) - Samsung Continuum™ a Galaxy S™ phone
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Software Update: Samsung Continuum
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Continuum.
Factory Data Reset (Powered Off) - Samsung Continuum™ a Galaxy S™ phone
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - Samsung Continuum
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]

Social Networking

Samsung Continuum™ Contacts
[Video]
This video will show you how to use contacts as your social network on your Continuum from Samsung
Length: 1:09
Samsung Continuum™ Ticker Settings
[Video]
This video will show you how to change ticker settings on your Continuum from Samsung
Length: 1:30

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Samsung Continuum
[Device-Specific Instructions]
Alerts - Samsung Continuum
[Device-Specific Instructions]
Speakerphone - Samsung Continuum
[Device-Specific Instructions]
Vibrate Mode - Samsung Continuum
[Device-Specific Instructions]
Volume Controls - Samsung Continuum
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

TV

HDMI Format - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Message Options - Samsung Continuum
[Device-Specific Instructions]
Auto Receive Messages - Samsung Continuum
[Device-Specific Instructions]
Auto Signature - Android™
[Device-Specific Instructions]
View Text Messages - Samsung Continuum
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - Samsung Continuum
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Samsung Continuum
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Samsung Continuum
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - Android™
[Device-Specific Instructions]
Add a Wi-Fi Network - Samsung Continuum
[Device-Specific Instructions]
Remove Wi-Fi Connection - Samsung Continuum
[Device-Specific Instructions]
Signal Strength - Samsung Continuum™
[Device-Specific Instructions]
Wi-Fi On/Off - Samsung Continuum
[Device-Specific Instructions]

Still Have Questions?


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