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Device Payment FAQs

Learn about how the device payment program provides the flexibility to always have the hottest device. Find out how it works, including how to make payments and viewing your balance.

General Information
  1. Monthly device payments provide you the flexibility to get the most current devices by making monthly payments over time rather than paying for it all up front. You'll make a monthly payment until your device is paid off.

    The program requires you to enter a device installment agreement to pay for the device in monthly payments over 24 months.

    • There's a one-time $30 activation fee when you activate a new line through the device payment program.

    • There's a $30 upgrade fee when you add a new device to an existing line through the device payment program.

    • The specific terms and payment amounts can be found in your first bill and your device payment installment agreement. Terms, by device type:
      • Smartphones, basic phones, Humx and tablets:
        • 24 monthly installments
      • Smartwatches $299 and higher:
        • 6 monthly installments
      • Your monthly device payments will be charged on your bill.

      • You can choose to pay the installments over the full period of the term or in a lump sum to pay off the total price at any time.


  2. Yes. Device payment agreements for smartphones, basic phones, tablets or Humx are 24 months.

    If you purchase an eligible connected device, your device payment agreement is 6 months.



  3. Yes. Verizon Edge is now called the Verizon device payment program. There's no change to your agreement.



  4. Monthly service charges vary depending on your calling plan.

    For Go Unlimited & Beyond Unlimited, line access charges are included in your monthly charges.

    For smartphone lines on the new Verizon Plan or The Verizon Plan with an active device payment agreement, the monthly access charge is $20.

    For lines on The MORE Everything Plan® with an active device payment agreement:

    • Active smartphone lines on MORE Everything Plans up to 4 GB, your monthly access charge is $25. However, it will show up on your bill as a $40 charge with an offsetting $15 credit.

    • Active smartphone lines on MORE Everything Plans 6 GB and higher have a $15 monthly access charge. However, it will show up on your bill as a $40 charge with an offsetting $25 credit.

    • Active basic phone lines on the MORE Everything Plan have a $20 monthly access charge. However, it will show up on your bill as a $30 charge with an offsetting $10 credit.

    • Active connected devices on the MORE Everything Plan have a $5 monthly access charge.


  5. Yes, you can participate provided you're eligible to upgrade and you enter a device payment agreement.



  6. You can have as many device payment agreements as the number of active lines you have, as long as you don't exceed your program spending limit.* There are several options to add additional lines of service online on the Devices page in My Verizon.

    *If your equipment upgrade or additional lines result in charges exceeding your spending limit, you may need to make a down payment to lower the amount financed.



  7. Because the device payment program requires an installment agreement to pay for the device over time, we check for financial good standing on any account in your name. If you're not currently eligible for the device payment program, there's a variety of ways to qualify for this type of equipment payment option:

    • If your account has had returned payments and your payment options have been limited to cash only, you can become eligible by paying your balance in full each month for the next 6 months.

    • If your account balance is past due $25 or more when you applied for device payment, you'll need to pay off all balances in full to become eligible.

    • If you have any unpaid accounts with Verizon Wireless that have been disconnected for non-payment and referred to an outside collection agency, you can become eligible by making payment in full to satisfy the debt.

    • If your account has been suspended for non-payment within the last 6 months, you'll need to pay your bill in full for the next 6 months in order to qualify.

    • If your original activation credit decision resulted in your having to pay a security deposit, which we’re still holding on your account, you'll need to pay your bill in full each month for 1 year from when the deposit was originally paid.

    For your convenience, you can make a payment online on the Pay bill page in My Verizon.

    Note: You may also be eligible for device payment by paying a down payment within the first 6 months of service with Verizon Wireless based on the original activation credit decision when you opened your account.



  8. Yes. You can purchase insurance and other equipment protection services to guard against loss, theft, accidental damage, and certain post-manufacturer warranty defects. Learn more about our Equipment Protection programs.



  9. Yes. Devices on the device payment program are covered by these policies.

    Learn more about Verizon's Return Policy.



Installment Agreement and Payment
  1. An installment agreement is required to purchase a device under the device payment program. For details see How do device payments work?

    In addition, device payment customers must also agree to the Verizon Wireless Customer Agreement, their calling plan, and other important terms for the services they select.



  2. No. The only exceptions to making additional payments are:

    • To pay off 100% of your device payment agreement balance.

    • For customers on device payment agreements prior to 5/31/15, you may make the required payment to complete your upgrade.


  3. Your remaining device payment balance is available for viewing in several places:

    • On your bill
    • In the My Verizon app under "Devices"
    • Online in My Verizon
    • Or by calling #BAL from your device


  4. There's 4 ways to pay off your device payment agreement:

    • Online in My Verizon
      • Select the device on the main page.
      • Tap or click Upgrade now.
      • Select "Upgrade and Return your device" or "Keep your device and pay ($ amount)".
      • Tap or click Continue.
      • Follow the onscreen instructions.
    • In the My Verizon app
      • Tap the 3-line navigation menu in the top left corner of your device screen.
      • Tap Devices
      • Select the line you want to pay off and tap Manage.
      • Tap Upgrade now.
      • Select "Return your device" or "Pay ($ amount) and keep your device".
      • Tap or Next.
      • Follow the onscreen instructions.
    • At a Verizon Wireless store
    • Calling a Customer Service Representative at (800) 922-0204


  5. Yes, you'll continue to be responsible for your monthly device payments under your device payment agreement until it is paid in full.



  6. There are several options depending on your circumstances:

    • If you have Equipment Protection on your device, you may file a claim with Asurion for a replacement device and continue with your monthly payment.

    • If the device has a defect and isn't physically damaged, it may be covered by manufacturer's warranty. Use our Troubleshooting Assistant to assess your issue.

    • Pay off the remaining balance and then buy a new device on the device payment program.


  7. Yes. If you voluntarily suspend service to your device (with or without billing), you’ll still receive a monthly statement with your device payment charges. The charges are due according to the payment schedule included on your device payment agreement.

    Note: If your line is suspended under our Military Service Policy, you won't be billed device payments during the military suspension (limit for military suspend is 3 years and 90 days) and your payments will resume upon your return from military service.



  8. No. You must have an active Verizon Wireless mobile number in order to have a device payment agreement.

    If you disconnect a mobile number that has an active device payment agreement, the remaining balance of that agreement will be due on your next bill.



Billing and Pricing
  1. Lines with an active device payment agreement on the MORE Everything Plan receive a credit on monthly access charges:

    • Active smartphone lines on MORE Everything Plans up to 4 GB, your monthly access charge is $25. However, it will show up on your bill as a $40 charge with an offsetting $15 credit.

    • Active smartphone lines using device payments on MORE Everything Plans 6 GB and higher, your monthly access charge is $15. However, it will show up on your bill as a $40 charge with an offsetting $25 credit.

    • Active basic phone lines using device payments on the MORE Everything Plan, your monthly access charge is $20. However, it will show up on your bill as a $30 charge with an offsetting $10 credit.


  2. Your FIRST bill after signing up for the device payment program might be higher than you expect because it could be prorated. For example, if you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.

    Your bill will normally reflect the following:

    • Your prior installment payment
    • The next installment charge
    • If you're on a MORE Everything Plan on an active device payment agreement, a monthly access offset credit for each qualifying smartphone or basic phone line.

    The details can be viewed at the line level portion of your bill under Monthly Charges and Equipment Charges, or in My Verizon, My Bill then the Charges By Line tab.



  3. Offset credits can be found at the line level page of your bill under Monthly Charges, immediately following your line Monthly Access Charge



  4. When you do an Annual Upgrade or early upgrade (for customers with device payment agreements prior to 5/31/15) you are required to return your old device within 14 days. The remaining balance of your device payment agreement is charged on your next bill. Once your old device is received by Verizon and determined to be in good working condition by Verizon, the charge is credited, which may appear on your next bill after receipt of the device.

    If your device was returned to you, it may have been for one of the following reasons:

    • The device was not in good working condition
    • The device was received after the requisite 14 day period
    • You returned the wrong device

    *These devices are returned with an explanation why it was returned.



  5. If you qualified for an early device upgrade promotion, you may have been required to send us your current device. The early device upgrade non-return fee only applies in the following cases:

    • Different device was received than what was required*
    • The device was received after the requisite 14 day period
    • Device was not in good working condition*
    • Expected device was never received

    * Each returned device will come with an explanation why the device was returned.



Shipping a Device
  1. Verizon sends notifications to customers who've agreed to return their old device when doing a device upgrade to remind them that they must return their old device.



  2. The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:

    • Device has a functioning battery
    • Device can power on and off
    • Device has an intact, functioning LCD screen and glass with no cracks or breaks
    • Device and charging port must be intact (not broken or charging port missing)
    • Device and connecting ports must be free of visible corrosion and water damage
    • If your previous device is an Apple® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back

    To disable Find My iPhone:

    1. Tap Settings
    2. Tap iCloud
    3. Slide or tap Find My iPhone to the off position
    4. Scroll up to Find My iPhone.
    5. Tap Find My iPhone.
    6. Tap or slide the Find My iPhone switch to the Off position.
    7. Enter your Apple ID password in the pop-up window, and tap Turn Off.


    TO RETURN YOUR OLD DEVICE:

    1. Prepare your device to be returned:
      • Turn your device off
      • Include the battery
      • Remove any accessories such as chargers, SIM and SD cards.
    2. Use the return materials you were provided to package your device, including the pre-paid shipping label. Keep a record of your tracking number for your reference.

    3. Drop it off at your post office or hand it to your mail carrier.


  3. If you don't send your device:

    • Device upgrade: You'll be responsible for the remaining balance of your original device payment agreement.

    • Early device upgrade: You'll be charged up to a $329 early upgrade non-return fee, depending on the device required to be returned.
      • $99 for basic phones
      • $199 for smartphones
      • $329 for iPhone 6 or newer


  4. If your device was returned to you, it may have been returned for one of the following reasons:

    • Not in good working condition
    • Received too late
    • Incorrect device

    Each returned device will come with an explanation why the device was returned.



  5. You can print a new return label via My Verizon from your smartphone, tablet or computer:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order that has the product you're returning.
    3. Tap Print Return Label and print the .PDF* version.

    You've successfully printed your return label.

    If you're having trouble retrieving your return label, please call Customer Service at 1-800-922-0204.



Device Upgrade (formerly Edge Up) for device payment program customers prior to 5/31/15
  1. Customers on active device payment agreements before 5/31/15 can upgrade their device, which is an option to turn in your existing device and purchase a new device on a device installment agreement without an upgrade fee. You must meet the other eligibility requirements for device payment program to use this option.  



  2. You must have an active device payment agreement prior to 5/31/15, and meet the following requirements:

    • Have a device payment agreement for at least 30 days

    • Return the old device in good working condition with no significant damage, as determined by Verizon Wireless

    • Meet financial and account eligibility requirements

    • Have paid at least 75% of the retail price of the device

      • Customers who entered into a device payment agreement prior to 6/1/14 must have paid 50% of the retail price

      • Customers who entered into an device payment agreement between 6/1/14 and 10/15/14 must have paid 60% of the retail price


  3. When you're ready, you can make a payment to bring your balance to 75% paid, and then you can immediately upgrade.

    Note: Only customers with active device payment agreements prior to 5/31/15 are eligible to do an early device upgrade.

    You can pay off your device payment agreement in the My Verizon app or online on the Pay bill page in My Verizon.



  4. If you had an active device payment agreement prior to 5/31/15 and you've paid 75% of your device balance, you're eligible for an early device upgrade in My Verizon.



  5. You must send your old device to Verizon Wireless within 14 days of receiving your new device, or you'll be charged the remaining balance of your device payment agreement.

    The device you return to us must be one of the following, in good working condition:

    • The same one that was purchased on your original device payment Agreement
    • A Verizon-issued Certified Like-New Replacement
    • A replacement device covered under a Verizon-approved equipment protection program offered by Verizon, Asurion, Apple or Verizon-approved retailer.

    Learn how to return your device.



  6. No. Once you exercise the early upgrade option by paying off your required remaining balance, your old device payment agreement is terminated.



  7. Yes. You'll receive the value for the trade, and you can use the balance towards the purchase of your new device, to purchase accessories, or to pay your Verizon Wireless bill. However, you may not use the trade-in value to reduce the retail price of the new device.



Early Device Upgrade
  1. An early device upgrade is an occasional promotional offer available for lines that aren’t currently eligible to upgrade. Those lines can upgrade early on the device payment program, but may require you to turn in your current device. The promotional offers vary and are subject to further eligibility requirements. To find out if any of your lines are eligible for an upgrade promotion, visit a Verizon Wireless store or call (800) 922-0204.



  2. If you're required to send Verizon your current device as part of a recent early device upgrade promotion, you must send the device to Verizon within 14 days of receiving your new device, or you'll be charged the early device upgrade non-return fee of up to $329, depending on the device you are required to return.

    • $99 for basic phones
    • $199 for smartphones
    • $329 for iPhone 6 or newer

    The device you return must be in good working condition, and the same one activated on the upgraded line. Learn how to send your device back to Verizon.



Buy One, Get One Promotions (BOGO)
  1. A Buy One, Get One promotion allows you to purchase two devices for the price of one. You'll pay the monthly device payments on each device while receiving monthly credits for 24 months equal to the cost of one device.

    To be eligible you must purchase and activate two devices on device payment agreements.

    You'll receive up to 24 monthly device promotional bill credits, as long as both devices remain active and your account remains in good standing, which means:

    • Your account is current, and not past due
    • Your device payment agreements remains active
    • Wireless service associated with both phones remain active


  2. No, once you've purchased and activated two eligible devices on device payment agreements there's nothing else you need to do. Your monthly device promotional credits will start by your 3rd bill after we have validated and set up the bill credits. On your 3rd bill, as long as your account is in good standing, you'll receive device promotional credits for months 1, 2 and 3. You'll continue to receive these credits every month as long as you continue to qualify for the device promotional credit.



  3. Yes, you'll be billed your monthly device payments for both devices. On your third bill, as long as your account is in good standing, you'll receive device promotional credits for months 1, 2 and 3. You'll continue to receive these credits to your bill monthly as long as you continue to qualify for them.



  4. No, your mobile number and device payment agreement must remain active on your account for the full 24 months in order to receive all device promotional credits.



  5. Yes, you'll still receive credits if you suspend your service. However, if you're in the military and you suspend your service due to military deployment, your credits will be suspended.



  6. The device payment agreements for both devices must remain active in order to receive all 24 device promotional credits. If you deactivate either one or both of the agreements, the bill credits will be discontinued and you'll be required to pay the remaining balance of the device payment agreement for the deactivated device(s).



  7. No, your mobile number associated with the device you're receiving credits for must remain active for the full 24 months in order to receive all device promotional credits.



  8. iPhone and iCloud are registered trademarks of Apple Inc.
    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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