Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
LG VX5200
Motorola V325
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Galaxy J3 V (3rd Gen.)
Galaxy J7 V (2nd Gen.)
Samsung Galaxy J3 (3rd Gen.)
Motorola V325xi
Samsung Galaxy J7 (2nd Gen.)

A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPhone® 6
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 6
Troubleshooting Assistant for DROID TURBO 2
[Online Tool]
This online tool will help you identify and resolve problems with your DROID TURBO 2
Troubleshooting Assistant for Droid Turbo by Motorola
[Online Tool]
This online tool will help you identify and resolve problems with your Droid Turbo by Motorola
Troubleshooting Assistant for Moto Z Force Droid Edition
[Online Tool]
This online tool will help you identify and resolve problems with your Moto Z Force Droid Edition
Troubleshooting Assistant for Samsung Galaxy S® 6
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 6
Troubleshooting Assistant for Apple® iPhone® 6s
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 6s
Troubleshooting Assistant for Samsung Galaxy S7
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S7
Troubleshooting Assistant for Samsung Galaxy S® 5
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 5
Troubleshooting Assistant for Apple® iPhone® 6s Plus
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 6s Plus
Troubleshooting Assistant for Ellipsis® 8
[Online Tool]
This online tool will help you identify and resolve problems with your Ellipsis 8.
Troubleshooting Assistant for Apple® iPhone® 7
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 7
Troubleshooting Assistant for Verizon Ellipsis™ Jetpack®
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis™ Jetpack®
Troubleshooting Assistant for Verizon Ellipsis™ 7
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis™ 7
Troubleshooting Assistant for Apple® iPhone® 5s
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 5s
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot 890L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Troubleshooting Assistant for Apple® iPhone® 7 Plus
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 7 Plus
Troubleshooting Assistant for Apple® iPhone® 5
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 5
Troubleshooting Assistant for GizmoGadget™ by LG
[Online Tool]
This online tool will help you identify and resolve problems with your GizmoGadget™ by LG
Troubleshooting Assistant for Samsung Galaxy S7 edge
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S7 edge
Troubleshooting Assistant for hum by Verizon
[Online Tool]
This online tool will help you identify and resolve problems with hum by Verizon.
Troubleshooting Assistant for LG G4
[Online Tool]
This online tool will help you identify and resolve problems with your LG G4™
Troubleshooting Assistant for Apple® iPhone® 6 Plus
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 6 Plus
Troubleshooting Assistant for Moto Z Play Droid
[Online Tool]
This online tool will help you identify and resolve problems with your Moto Z Play Droid
Troubleshooting Assistant for Jetpack® MiFi® 6620L
[Online Tool]
This online tool will help you identify and resolve problems with your Jetpack® MiFi® 6620L
Troubleshooting Assistant for Samsung Galaxy S® 4
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 4
Troubleshooting Assistant for Samsung 3G Network Extender
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Network Extender
Troubleshooting Assistant for Verizon Ellipsis™ 10
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis™ 10
Troubleshooting Assistant for Samsung Galaxy Note5
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note5
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Troubleshooting Assistant for LG G Vista
[Online Tool]
This online tool will help you identify and resolve problems with your LG G Vista
Troubleshooting Assistant for DROID MAXX 2
[Online Tool]
This online tool will help you identify and resolve problems with your DROID MAXX 2
Troubleshooting Assistant for Galaxy Core Prime
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Core Prime™
Troubleshooting Assistant for Samsung Galaxy Note® 4
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® 4
Troubleshooting Assistant for Ellipsis Jetpack MHS800L
[Online Tool]
This online tool will help you identify and resolve problems with your Ellipsis™ Jetpack® MHS800L
Troubleshooting Assistant for LG G3
[Online Tool]
This online tool will help you identify and resolve problems with your LG G3
Troubleshooting Assistant for Samsung Galaxy J1™ Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy J1™ Prepaid
Troubleshooting Assistant for DROID RAZR MAXX by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR MAXX by MOTOROLA
Troubleshooting Assistant for LG Optimus Zone™ 3 Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your LG Optimus Zone™ 3 Prepaid
Troubleshooting Assistant for Apple® iPhone® 5c
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 5c
Troubleshooting Assistant for LG G5™ 4G LTE
[Online Tool]
This online tool will help you identify and resolve problems with your LG G5™ 4G LTE
Troubleshooting Assistant for Samsung Galaxy J3™ 4G LTE Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy J3™ 4G LTE Prepaid
Troubleshooting Assistant for DROID MINI by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID MINI by MOTOROLA
Troubleshooting Assistant for GizmoPal® 2 by LG
[Online Tool]
This online tool will help you identify and resolve problems with your GizmoPal® 2 by LG
Troubleshooting Assistant for Droid Turbo in Ballistic Nylon
[Online Tool]
This online tool will help you identify and resolve problems with your Droid Turbo in Ballistic Nylon
Troubleshooting Assistant for V10™
[Online Tool]
This online tool will help you identify and resolve problems with your V10™
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Troubleshooting Assistant for Google Pixel
[Online Tool]
This online tool will help you identify and resolve problems with your Google Pixel
Troubleshooting Assistant for Brigadier™ by Kyocera
[Online Tool]
This online tool will help you identify and resolve problems with your Brigadier™ by Kyocera
Troubleshooting Assistant for Samsung Galaxy J3 V
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 V
Troubleshooting Assistant for Apple® iPhone® SE
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® SE
Troubleshooting Assistant for Samsung Galaxy Note® 3
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® 3
Troubleshooting Assistant for LG G2
[Online Tool]
This online tool will help you identify and resolve problems with your LG G2
Troubleshooting Assistant for HTC Desire® 530
[Online Tool]
This online tool will help you identify and resolve problems with your HTC Desire® 530
Troubleshooting Assistant for Verizon Wireless Home Phone
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless Home Phone
Troubleshooting Assistant for LG K8 V
[Online Tool]
This online tool will help you identify and resolve problems with your LG K8 V
Troubleshooting Assistant for Samsung Galaxy S® III
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® III
Troubleshooting Assistant for Samsung Galaxy S 6 Edge
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 6 Edge
Troubleshooting Assistant for Samsung Galaxy Tab S2
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab S2
Troubleshooting Assistant for Apple® iPhone® 4s
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 4s
Troubleshooting Assistant for Gear S2
[Online Tool]
This online tool will help you identify and resolve problems with your Gear S2
Troubleshooting Assistant for Samsung Gear S2 classic
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gear S2 classic
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot—AC791L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot—AC791L
Troubleshooting Assistant for Samsung Galaxy S6 edge+
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S6 edge+
Troubleshooting Assistant for HTC Desire® 526
[Online Tool]
This online tool will help you identify and resolve problems with your HTC Desire® 526
Troubleshooting Assistant for Verizon MiFi® 4G LTE Global USB Modem U620L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon MiFi® 4G LTE Global USB Modem U620L
Troubleshooting Assistant for Galaxy Tab E
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Tab E
Troubleshooting Assistant for Apple® iPhone® 4
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 4
Troubleshooting Assistant for DROID RAZR M by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR M by MOTOROLA
Troubleshooting Assistant for LG G Pad 8.3 LTE
[Online Tool]
This online tool will help you identify and resolve problems with your LG G Pad 8.3 LTE
Troubleshooting Assistant for Apple® iPad® 2
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® 2
Troubleshooting Assistant for Moto G Play Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Moto G Play Prepaid
Troubleshooting Assistant for Ellipsis™ Jetpack® MHS815L
[Online Tool]
This online tool will help you identify and resolve problems with your Ellipsis™ Jetpack® MHS815L
Troubleshooting Assistant for Samsung Gusto® 3
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gusto® 3
Troubleshooting Assistant for Moto X™ by Motorola
[Online Tool]
This online tool will help you identify and resolve problems with your Moto X™ by Motorola
Troubleshooting Assistant for DROID ULTRA by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID ULTRA by MOTOROLA
Troubleshooting Assistant for Verizon LTE Internet and Home Phone
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon LTE Internet and Home Phone
Troubleshooting Assistant for LG Cosmos™ 3
[Online Tool]
This online tool will help you identify and resolve problems with your LG Cosmos™ 3
Troubleshooting Assistant for Stylo 2 V
[Online Tool]
This online tool will help you identify and resolve problems with your Stylo 2 V
Troubleshooting Assistant for LG K4™ LTE
[Online Tool]
This online tool will help you identify and resolve problems with your LG K4™ LTE
Troubleshooting Assistant for Samsung Galaxy Tab® 4 (10.1)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab® 4 (10.1)
Troubleshooting Assistant for Casio G'zOne Commando®
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Commando®
Troubleshooting Assistant for Moto Z Droid Edition
[Online Tool]
This online tool will help you identify and resolve problems with your Moto Z Droid Edition
Troubleshooting Assistant for DuraXV
[Online Tool]
This online tool will help you identify and resolve problems with your DuraXV
Troubleshooting Assistant for Google Pixel XL
[Online Tool]
This online tool will help you identify and resolve problems with your Google Pixel XL
Troubleshooting Assistant for GizmoPal™
[Online Tool]
This online tool will help you identify and resolve problems with your GizmoPal™
Troubleshooting Assistant for HTC Desire® 626
[Online Tool]
This online tool will help you identify and resolve problems with your HTC Desire® 626
Troubleshooting Assistant for Samsung 4G LTE Network Extender
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung 4G LTE Network Extender
Troubleshooting Assistant for LG Revere® 3
[Online Tool]
This online tool will help you identify and resolve problems with your LG Revere® 3
Troubleshooting Assistant for ZenPad™ Z10
[Online Tool]
This online tool will help you identify and resolve problems with your ZenPad™ Z10
Troubleshooting Assistant for Samsung Galaxy Note® II
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® II
Troubleshooting Assistant for DuraForce PRO with Sapphire Shield
[Online Tool]
This online tool will help you identify and resolve problems with your DuraForce PRO with Sapphire Shield
Troubleshooting Assistant for HTC One® (M8)
[Online Tool]
This online tool will help you identify and resolve problems with your HTC One® (M8)
Troubleshooting Assistant for LTE Internet (Installed)
[Online Tool]
This online tool will help you identify and resolve problems with your LTE Internet (Installed)
Troubleshooting Assistant for V20™
[Online Tool]
This online tool will help you identify and resolve problems with your V20™
Troubleshooting Assistant for Apple® iPad® with Wi-Fi + 4G
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® with Wi-Fi + 4G
Troubleshooting Assistant for Samsung Convoy™ 3
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Convoy™ 3
Troubleshooting Assistant for Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Troubleshooting Assistant for Galaxy Tab® E 8.0
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Tab® E 8.0
Troubleshooting Assistant for Verizon 4G LTE Broadband Router
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon 4G LTE Broadband Router
Troubleshooting Assistant for Samsung Galaxy S® 4 mini
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 4 mini
Troubleshooting Assistant for iPad® Air 2
[Online Tool]
This online tool will help you identify and resolve problems with your iPad® Air 2
Troubleshooting Assistant for Ellipsis™ Kids
[Online Tool]
This online tool will help you identify and resolve problems with your Ellipsis™ Kids
Troubleshooting Assistant for DROID TURBO 2 - Designed by You
[Online Tool]
This online tool will help you identify and resolve problems with your DROID TURBO 2 - Designed by You
Troubleshooting Assistant for HTC One (M9)
[Online Tool]
This online tool will help you identify and resolve problems with your HTC One® (M9)
Troubleshooting Assistant for Samsung Gusto® 2
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gusto® 2
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Troubleshooting Assistant for HTC One®
[Online Tool]
This online tool will help you identify and resolve problems with your HTC One®
Troubleshooting Assistant for Pantech 4G LTE Global USB Modem UML290
[Online Tool]
This online tool will help you identify and resolve problems with your Pantech 4G LTE Global USB Modem UML290
Troubleshooting Assistant for Motorola Barrage™
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola Barrage™
Troubleshooting Assistant for ZenPad Z8
[Online Tool]
This online tool will help you identify and resolve problems with your ZenPad Z8
Troubleshooting Assistant for LG Exalt™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Exalt™
Troubleshooting Assistant for Samsung Intensity® II
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Intensity® II
Troubleshooting Assistant for LG Extravert™ 2
[Online Tool]
This online tool will help you identify and resolve problems with your LG Extravert™ 2
Troubleshooting Assistant for Casio G'zOne Ravine® 2
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Ravine® 2
Troubleshooting Assistant for Nexus 6
[Online Tool]
This online tool will help you identify and resolve problems with your Nexus 6™
Troubleshooting Assistant for PRIV™ by Blackberry®
[Online Tool]
This online tool will help you identify and resolve problems with your PRIV™ by Blackberry®
Troubleshooting Assistant for Verizon Ellipsis™ 8 HD
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis™ 8 HD
Troubleshooting Assistant for Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Troubleshooting Assistant for Apple® iPad® mini
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® mini
Troubleshooting Assistant for Apple® iPad® Air™
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® Air™
Troubleshooting Assistant for iPad Pro™ (9.7-inch)
[Online Tool]
This online tool will help you identify and resolve problems with your iPad Pro™ (9.7-inch)
Troubleshooting Assistant for G Pad™ 10.1 LTE
[Online Tool]
This online tool will help you identify and resolve problems with your G Pad™ 10.1 LTE
Troubleshooting Assistant for LG Revere®
[Online Tool]
This online tool will help you identify and resolve problems with your LG Revere®
Troubleshooting Assistant for HTC 10™
[Online Tool]
This online tool will help you identify and resolve problems with your HTC 10™
Troubleshooting Assistant for Samsung Galaxy Tab® 2 (10.1)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab® 2 (10.1)
Troubleshooting Assistant for Sony Xperia® Z3v
[Online Tool]
This online tool will help you identify and resolve problems with your Sony Xperia® Z3v
Troubleshooting Assistant for iPad® Pro
[Online Tool]
This online tool will help you identify and resolve problems with your iPad® Pro
Troubleshooting Assistant for Samsung Galaxy Tab® 2 (7.0)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab® 2 (7.0)
Troubleshooting Assistant for Verizon 4G LTE Broadband Router with Voice
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon 4G LTE Broadband Router with Voice
Troubleshooting Assistant for Samsung Convoy™ 4
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Convoy™ 4
Troubleshooting Assistant for Watch Urbane™ 2nd Edition LTE
[Online Tool]
This online tool will help you identify and resolve problems with your Watch Urbane™ 2nd Edition LTE
Troubleshooting Assistant for Verizon MiFi™2200 Intelligent Mobile Hotspot
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon MiFi™2200 Intelligent Mobile Hotspot
Troubleshooting Assistant for Apple® iPad® mini with Retina display
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® mini with Retina display
Troubleshooting Assistant for DROID RAZR by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR by MOTOROLA
Troubleshooting Assistant for LG Cosmos™ 2
[Online Tool]
This online tool will help you identify and resolve problems with your LG Cosmos™ 2
Troubleshooting Assistant for Casio G'zOne Commando® 4G LTE
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Commando® 4G LTE
Troubleshooting Assistant for LG Octane™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Octane™
Troubleshooting Assistant for Samsung Galaxy S® III mini
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® III mini
Troubleshooting Assistant for HTC Desire® 612
[Online Tool]
This online tool will help you identify and resolve problems with your HTC Desire® 612
Troubleshooting Assistant for Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Troubleshooting Assistant for Microsoft Lumia 735
[Online Tool]
This online tool will help you identify and resolve problems with your Microsoft Lumia 735
Troubleshooting Assistant for Samsung Galaxy Tab®
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab®
Troubleshooting Assistant for DROID DNA by HTC
[Online Tool]
This online tool will help you identify and resolve problems with your DROID DNA by HTC
Troubleshooting Assistant for Kyocera DuraXV Plus
[Online Tool]
This online tool will help you identify and resolve problems with your Kyocera DuraXV Plus
Troubleshooting Assistant for Classic
[Online Tool]
This online tool will help you identify and resolve problems with your Classic
Troubleshooting Assistant for Galaxy Note Edge
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Note® Edge
Troubleshooting Assistant for Verizon GizmoTab™
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon GizmoTab™
Troubleshooting Assistant for Nokia Lumia 2520
[Online Tool]
This online tool will help you identify and resolve problems with your Nokia Lumia 2520
Troubleshooting Assistant for DROID RAZR MAXX HD by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR MAXX HD by MOTOROLA
Troubleshooting Assistant for Samsung Galaxy Note® Pro
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® Pro
Troubleshooting Assistant for G Pad™ 7.0 LTE
[Online Tool]
This online tool will help you identify and resolve problems with your G Pad™ 7.0 LTE
Troubleshooting Assistant for Nokia Lumia 928
[Online Tool]
This online tool will help you identify and resolve problems with your Nokia Lumia 928
Troubleshooting Assistant for DROID RAZR MAXX by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR MAXX by MOTOROLA
Troubleshooting Assistant for HTC One® remix
[Online Tool]
This online tool will help you identify and resolve problems with your HTC One® remix
Troubleshooting Assistant for Samsung Convoy™ 2
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Convoy™ 2
Troubleshooting Assistant for LG Extravert™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Extravert™
Troubleshooting Assistant for Moto X™ (2nd Gen.)
[Online Tool]
This online tool will help you identify and resolve problems with your Moto X™ (2nd Gen.)
Troubleshooting Assistant for Samsung Galaxy View
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy View
Troubleshooting Assistant for Sony Xperia® Z2
[Online Tool]
This online tool will help you identify and resolve problems with your Sony Xperia® Z2
Troubleshooting Assistant for Apple® iPad®
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad®
Troubleshooting Assistant for Samsung Brightside™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Brightside™
Troubleshooting Assistant for HTC One® (M8) for Windows®
[Online Tool]
This online tool will help you identify and resolve problems with your HTC One® (M8) for Windows®
Troubleshooting Assistant for Nokia Lumia 822
[Online Tool]
This online tool will help you identify and resolve problems with your Nokia Lumia 822
Troubleshooting Assistant for Casio G'zOne Ravine®
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Ravine®
Troubleshooting Assistant for BlackBerry® Bold™ 9930 smartphone
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Bold™ 9930 smartphone
Troubleshooting Assistant for Samsung Knack™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Knack™
Troubleshooting Assistant for Samsung Galaxy Note® 10.1 2014 Edition
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® 10.1 2014 Edition
Troubleshooting Assistant for Samsung Galaxy Tab® (10.1)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab® (10.1)
Troubleshooting Assistant for Gear S®
[Online Tool]
This online tool will help you identify and resolve problems with your Gear S®
Troubleshooting Assistant for Verizon Wireless USB760 Modem
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless USB760 Modem
Troubleshooting Assistant for Lancet
[Online Tool]
This online tool will help you identify and resolve problems with your Lancet™
Troubleshooting Assistant for Lucid™3 by LG
[Online Tool]
This online tool will help you identify and resolve problems with your Lucid™3 by LG
Troubleshooting Assistant for Lancet for Android
[Online Tool]
This online tool will help you identify and resolve problems with your Lancet for Android
Troubleshooting Assistant for BlackBerry® Z30 smartphone
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Z30 smartphone
Troubleshooting Assistant for Apple® iPad® mini 4
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® mini 4
Troubleshooting Assistant for LG Terra™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Terra™
Troubleshooting Assistant for Moto X™ - Designed by You (2nd Generation)
[Online Tool]
This online tool will help you identify and resolve problems with your Moto X™ - Designed by You (2nd Generation)
Troubleshooting Assistant for Apple® iPad® with Retina display
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® with Retina display
Troubleshooting Assistant for DROID RAZR HD by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID RAZR HD by MOTOROLA
Troubleshooting Assistant for Enact™ by LG
[Online Tool]
This online tool will help you identify and resolve problems with your Enact™ by LG
Troubleshooting Assistant for HP Spectre x2
[Online Tool]
This online tool will help you identify and resolve problems with your HP Spectre x2
Troubleshooting Assistant for LG enV®3
[Online Tool]
This online tool will help you identify and resolve problems with your LG enV®3
Troubleshooting Assistant for Hydro ELITE by KYOCERA
[Online Tool]
This online tool will help you identify and resolve problems with your Hydro ELITE by KYOCERA
Troubleshooting Assistant for Samsung Galaxy Camera®
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Camera®
Troubleshooting Assistant for Nokia Lumia Icon
[Online Tool]
This online tool will help you identify and resolve problems with your Nokia Lumia Icon
Troubleshooting Assistant for Samsung Galaxy Stellar™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Stellar™
Troubleshooting Assistant for Galaxy Tab® S
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Tab® S
Troubleshooting Assistant for DROID 4 by MOTOROLA
[Online Tool]
This online tool will help you identify and resolve problems with your DROID 4 by MOTOROLA
Troubleshooting Assistant for Delphi Connect with 4G LTE Mobile Hotspot
[Online Tool]
This online tool will help you identify and resolve problems with your Delphi Connect with 4G LTE Mobile Hotspot
Troubleshooting Assistant for Verizon 4G LTE USB Modem 551L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon 4G LTE USB Modem 551L
Troubleshooting Assistant for DROID INCREDIBLE by HTC
[Online Tool]
This online tool will help you identify and resolve problems with your DROID INCREDIBLE by HTC
Troubleshooting Assistant for LG G Pad X8.3
[Online Tool]
This online tool will help you identify and resolve problems with your LG G Pad™ X8.3
Troubleshooting Assistant for Lucid™ by LG
[Online Tool]
This online tool will help you identify and resolve problems with your Lucid™ by LG
Troubleshooting Assistant for Samsung Convoy™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Convoy™
Troubleshooting Assistant for Samsung Gusto®
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gusto®
Troubleshooting Assistant for BlackBerry® Z10 smartphone
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Z10 smartphone
Troubleshooting Assistant for Samsung Galaxy Tab® 4 (8.0)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab® 4 (8.0)
Troubleshooting Assistant for Samsung Intensity®
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Intensity®
Troubleshooting Assistant for Galaxy Nexus by Samsung
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy Nexus by Samsung
Troubleshooting Assistant for Samsung Galaxy Note® 10.1
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note® 10.1
Troubleshooting Assistant for LG Exalt™II
[Online Tool]
This online tool will help you identify and resolve problems with your LG Exalt™II
Troubleshooting Assistant for Samsung Intensity® III
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Intensity® III
Troubleshooting Assistant for BlackBerry® Q10 smartphone
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Q10 smartphone
Troubleshooting Assistant for Google Nexus 7
[Online Tool]
This online tool will help you identify and resolve problems with your Google Nexus 7
Troubleshooting Assistant for Samsung Galaxy™ Stratosphere™ II
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy™ Stratosphere™ II
Troubleshooting Assistant for Jetpack® MiFi® 7730L
[Online Tool]
This online tool will help you identify and resolve problems with your Jetpack® MiFi® 7730L
Troubleshooting Assistant for LG VX5400
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX5400
Troubleshooting Assistant for Lucid™2 by LG
[Online Tool]
This online tool will help you identify and resolve problems with your Lucid™2 by LG
Troubleshooting Assistant for LG Cosmos™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Cosmos™
Troubleshooting Assistant for Samsung SCH-u540
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-u540
Troubleshooting Assistant for LG enV®2
[Online Tool]
This online tool will help you identify and resolve problems with your LG enV®2
Troubleshooting Assistant for Motorola XOOM™ 4G LTE
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola XOOM™ 4G LTE
Troubleshooting Assistant for Verizon 4G LTE USB Modem UML295
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon 4G LTE USB Modem UML295
Troubleshooting Assistant for Verizon Wireless UMW190 Global USB Modem
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless UMW190 Global USB Modem
Troubleshooting Assistant for iPad® mini 3
[Online Tool]
This online tool will help you identify and resolve problems with your iPad® mini 3
Troubleshooting Assistant for LG Revere® 2
[Online Tool]
This online tool will help you identify and resolve problems with your LG Revere® 2
Troubleshooting Assistant for Samsung SCH-u430
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-u430
Troubleshooting Assistant for Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Troubleshooting Assistant for LG VX8360
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX8360
Troubleshooting Assistant for Verizon Wireless CDM8975
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless CDM8975
Troubleshooting Assistant for Verizon Wireless Escapade®
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless Escapade®
Troubleshooting Assistant for BlackBerry® Bold™ 9930 smartphone without camera
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Bold™ 9930 smartphone without camera
Troubleshooting Assistant for Casio G'zOne Boulder®
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Boulder®
Troubleshooting Assistant for Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
[Online Tool]
This online tool will help you identify and resolve problems with your Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Troubleshooting Assistant for LG VX8300
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX8300
Troubleshooting Assistant for BlackBerry® Bold 9650 smartphone
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Bold 9650 smartphone
Troubleshooting Assistant for Samsung SCH-a870
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-a870
Troubleshooting Assistant for LG Cosmos™ Touch
[Online Tool]
This online tool will help you identify and resolve problems with your LG Cosmos™ Touch
Troubleshooting Assistant for Lumia 2520 Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Lumia 2520 Prepaid
Troubleshooting Assistant for 4G Cantenna
[Online Tool]
This online tool will help you identify and resolve problems with your 4G Cantenna
Troubleshooting Assistant for LG 4G LTE USB Modem VL600
[Online Tool]
This online tool will help you identify and resolve problems with your LG 4G LTE USB Modem VL600
Troubleshooting Assistant for LG Accolade™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Accolade™
Troubleshooting Assistant for Motorola MOTO™ W755
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola MOTO™ W755
Troubleshooting Assistant for Pantech Hotshot™
[Online Tool]
This online tool will help you identify and resolve problems with your Pantech Hotshot™
Troubleshooting Assistant for Pantech Jest™ 2
[Online Tool]
This online tool will help you identify and resolve problems with your Pantech Jest™ 2
Troubleshooting Assistant for Samsung Haven™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Haven™
Troubleshooting Assistant for LG VX5300
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX5300
Troubleshooting Assistant for LG VX5500
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX5500
Troubleshooting Assistant for Samsung Reality™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Reality™
Troubleshooting Assistant for Samsung SCH-u340
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-u340
Troubleshooting Assistant for Casio G'zOne Rock™
[Online Tool]
This online tool will help you identify and resolve problems with your Casio G'zOne Rock™
Troubleshooting Assistant for LG VX8350
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX8350
Troubleshooting Assistant for Samsung Galaxy S7 Edge Blue Coral
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S7 Edge Blue Coral
Troubleshooting Assistant for Samsung SCH-u410
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-u410
Troubleshooting Assistant for Motorola MOTO™ VU204
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola MOTO™ VU204
Troubleshooting Assistant for Motorola W385
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola W385
Troubleshooting Assistant for SCH-u410 Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your SCH-u410 Prepaid
Troubleshooting Assistant for Samsung SCH-a650
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-a650
Troubleshooting Assistant for Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Troubleshooting Assistant for Verizon Wireless UM175 USB Modem
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless UM175 USB Modem
Troubleshooting Assistant for Xperia® Z2 Tablet
[Online Tool]
This online tool will help you identify and resolve problems with your Xperia® Z2 Tablet
Troubleshooting Assistant for LG Clout™
[Online Tool]
This online tool will help you identify and resolve problems with your LG Clout™
Troubleshooting Assistant for Microsoft Surface 3
[Online Tool]
This online tool will help you identify and resolve problems with your Microsoft Surface 3
Troubleshooting Assistant for Samsung Alias™ 2
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Alias™ 2
LG G7 ThinQ - Troubleshooting Assistant
[Online Tool]
This online tool will help you identify and resolve problems with your LG G7 ThinQ
Troubleshooting Assistant for ASUS ZenFone™ V
[Online Tool]
This online tool will help you identify and resolve problems with your ASUS ZenFone™ V
Troubleshooting Assistant for ASUS ZenPad Z8s
[Online Tool]
This online tool will help you identify and resolve problems with your ASUS ZenPad Z8s
Troubleshooting Assistant for Apple® 10.5-Inch iPad® Pro
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® 10.5-Inch iPad® Pro
Troubleshooting Assistant for Apple® 12.9 inch iPad® Pro
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® 12.9 inch iPad® Pro
Troubleshooting Assistant for Apple Watch Series 3
[Online Tool]
This online tool will help you identify and resolve problems with your Apple Watch Series 3 Aluminum 38mm Case with Sport Band
Troubleshooting Assistant for Apple iPad® (9.7 inch)
[Online Tool]
This online tool will help you identify and resolve problems with your Apple iPad® (9.7 inch)
Troubleshooting Assistant for Apple® iPhone® 8
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 8
Troubleshooting Assistant for Apple® iPhone® 8 Plus
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® 8 Plus
Troubleshooting Assistant for Apple® iPhone® X
[Online Tool]
This online tool will help you identify and resolve problems with your Apple® iPhone® X
Troubleshooting Assistant for Asus ZenFone™ AR
[Online Tool]
This online tool will help you identify and resolve problems with your Asus ZenFone™ AR
Troubleshooting Assistant for BlackBerry® Bold™ 9650 smartphone without camera
[Online Tool]
This online tool will help you identify and resolve problems with your BlackBerry® Bold™ 9650 smartphone without camera
Troubleshooting Assistant for Classic Non Camera
[Online Tool]
This online tool will help you identify and resolve problems with your Classic Non Camera
Troubleshooting Assistant for Desire® 612
[Online Tool]
This online tool will help you identify and resolve problems with your Desire® 612
Troubleshooting Assistant for Ford Connected Car
[Online Tool]
This online tool will help you identify and resolve problems with your Ford Connected Car
Troubleshooting Assistant for Galaxy J3 Mission Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy J3 Mission Prepaid
Troubleshooting Assistant for Galaxy J3 V (3RD Gen.)
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy J3 V 3RD Gen.
Troubleshooting Assistant for Galaxy J7 (2nd Gen.)
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy J7 (2nd Gen.).
Troubleshooting Assistant for Galaxy J7 V
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy J7 V
Troubleshooting Assistant for Galaxy J7 V (2nd Gen.)
[Online Tool]
This online tool will help you identify and resolve problems with your Galaxy J7 V 2nd Gen.
Troubleshooting Assistant for Google Pixel 2
[Online Tool]
This online tool will help you identify and resolve problems with your Google Pixel 2
Troubleshooting Assistant for Google Pixel 2 XL
[Online Tool]
This online tool will help you identify and resolve problems with your Google Pixel 2 XL
Troubleshooting Assistant for HP Elite x2
[Online Tool]
This online tool will help you identify and resolve problems with your HP Elite x2
Troubleshooting Assistant for Hum x
[Online Tool]
This online tool will help you identify and resolve problems with your Hum x
Troubleshooting Assistant for Hum x
[Online Tool]
This online tool will help you identify and resolve problems with your Hum x
Troubleshooting Assistant for HumX Gen 1
[Online Tool]
This online tool will help you identify and resolve problems with your HumX Gen 1
Troubleshooting Assistant for Kyocera Cadence LTE
[Online Tool]
This online tool will help you identify and resolve problems with your Kyocera Cadence LTE
Troubleshooting Assistant for Kyocera DuraXV LTE
[Online Tool]
This online tool will help you identify and resolve problems with your Kyocera DuraXV LTE
Troubleshooting Assistant for LG Exalt LTE
[Online Tool]
This online tool will help you identify and resolve problems with your LG Exalt LTE
Troubleshooting Assistant for LG G6™
[Online Tool]
This online tool will help you identify and resolve problems with your LG G6™
Troubleshooting Assistant for LG K20 V
[Online Tool]
This online tool will help you identify and resolve problems with your LG K20 V
Troubleshooting Assistant for LG V30
[Online Tool]
This online tool will help you identify and resolve problems with your LG V30
Troubleshooting Assistant for LG VX3200
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX3200
Troubleshooting Assistant for LG VX3300
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX3300
Troubleshooting Assistant for LG VX5200
[Online Tool]
This online tool will help you identify and resolve problems with your LG VX5200
Troubleshooting Assistant for LG Zone@trade; 4
[Online Tool]
This online tool will help you identify and resolve problems with your LG Zone@trade; 4
Troubleshooting Assistant for LG enV® TOUCH
[Online Tool]
This online tool will help you identify and resolve problems with your LG enV® TOUCH
Troubleshooting Assistant for LTE Internet (Installed)
[Online Tool]
This online tool will help you identify and resolve problems with your LTE Internet (Installed).
Troubleshooting Assistant for Lexus Connected Car
[Online Tool]
This online tool will help you identify and resolve problems with your Lexus Connected Car
Troubleshooting Assistant for Lincoln Connected Car
[Online Tool]
This online tool will help you identify and resolve problems with your Lincoln Connected Car
Troubleshooting Assistant for Luge™ by Motorola Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Luge™ by Motorola Prepaid
Troubleshooting Assistant for MOTO E4 Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your MOTO E4 Prepaid
Troubleshooting Assistant for Motorola Adventure™ V750
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola Adventure™ V750
Troubleshooting Assistant for Motorola Entice™
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola Entice™
Troubleshooting Assistant for Motorola Moto E&sup4; Plus Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola Moto E&sup4; Plus Prepaid
Troubleshooting Assistant for Motorola Moto Z2 Play
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola Moto Z2Play
Troubleshooting Assistant for Motorola V325
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola V325
Troubleshooting Assistant for Motorola V325i
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola V325i
Troubleshooting Assistant for Motorola V325xi
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola V325xi
Troubleshooting Assistant for Motorola W315
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola W315
Troubleshooting Assistant for Motorola moto e5 play
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola moto e5 play.
Troubleshooting Assistant for Motorola moto z2 force
[Online Tool]
This online tool will help you identify and resolve problems with your Motorola moto z2 force.
Troubleshooting Assistant for Netgear Arlo ™ Go
[Online Tool]
This online tool will help you identify and resolve problems with your Netgear Arlo ™ Go
Troubleshooting Assistant for One Talk IP DECT Phone Bundle
[Online Tool]
This online tool will help you identify and resolve problems with your One Talk IP DECT Phone Bundle
Troubleshooting Assistant for Samsung 4G LTE Network Extender 2
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung 4G LTE Network Extender 2
Troubleshooting Assistant for Samsung Galaxy Book
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Book
Troubleshooting Assistant for Samsung Galaxy J3 (3rd Gen.)
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 3rd Gen.
Troubleshooting Assistant for Samsung Galaxy J3 Eclipse
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy J3 Eclipse
Troubleshooting Assistant for Samsung Galaxy Note8
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Note8
Troubleshooting Assistant for Samsung Galaxy S8
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S8
Troubleshooting Assistant for Samsung Galaxy S8+
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S8+
Troubleshooting Assistant for Samsung Galaxy S9
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S9
Troubleshooting Assistant for Samsung Galaxy S9+
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S9+
Troubleshooting Assistant for Samsung Galaxy Tab S3
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy Tab S3
Troubleshooting Assistant for Samsung Gear S3 classic
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gear S3 classic
Troubleshooting Assistant for Samsung Gear S3 frontier
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Gear S3 frontier
Troubleshooting Assistant for Samsung SCH-a630
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung SCH-a630
Troubleshooting Assistant for Samsung Smooth™
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Smooth™
Troubleshooting Assistant for Sonim XP5
[Online Tool]
This online tool will help you identify and resolve problems with your Sonim XP5
Troubleshooting Assistant for Sony Ericsson Xperia® PLAY
[Online Tool]
This online tool will help you identify and resolve problems with your Sony Ericsson Xperia® PLAY
Troubleshooting Assistant for Spartan GoCam™
[Online Tool]
This online tool will help you identify and resolve problems with your Spartan GoCam™
Troubleshooting Assistant for Toyota Connected Car
[Online Tool]
This online tool will help you identify and resolve problems with Connected Car Wi-Fi in your Toyota connected car.
Troubleshooting Assistant for Verizon Ellipsis 10 HD
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis 10 HD
Troubleshooting Assistant for Verizon Ellipsis® Jetpack® MHS900L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Ellipsis® Jetpack® MHS900L
Troubleshooting Assistant for Verizon Global USB Modem USB730L
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Global USB Modem USB730L
Troubleshooting Assistant for Verizon LTE Internet (Installed)
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon LTE Internet (Installed)
Troubleshooting Assistant for Verizon SmartHub
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon SmartHub
Troubleshooting Assistant for Verizon Wear24™
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wear24™
Troubleshooting Assistant for Verizon Wireless G'zOne Type-S
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless G'zOne Type-S
Troubleshooting Assistant for Verizon Wireless Home Phone T2000
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless Home Phone T2000
Troubleshooting Assistant for Verizon Wireless PC5750 PC Card
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless PC5750 PC Card
Troubleshooting Assistant for Verizon Wireless PC770 2-in-1 Card and ExpressCard®
[Online Tool]
This online tool will help you identify and resolve problems with your Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Troubleshooting Assistant for ZTE Blade™ Vantage Prepaid
[Online Tool]
This online tool will help you identify and resolve problems with your ZTE Blade™ Vantage Prepaid
Troubleshooting Assistant for ZTE Cymbal LTE
[Online Tool]
This online tool will help you identify and resolve problems with your ZTE Cymbal LTE
Troubleshooting Assistant for ZenFone V Live
[Online Tool]
This online tool will help you identify and resolve problems with your ZenFone V Live
Troubleshooting Assistant for moto g6
[Online Tool]
This online tool will help you identify and resolve problems with your moto g6
Troubleshooting Assistant for moto g6 play
[Online Tool]
This online tool will help you identify and resolve problems with your moto g6 play

App Issues

Test Device in Safe Mode - Android®
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your Galaxy S7 / S7 edge to freeze, reset or run slow.
Troubleshooting: How to Unfreeze Your Device
[Video]
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Troubleshooting: Using Safe Mode with Android
[Video]
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Restart in Safe Mode - Samsung Galaxy S® III
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy J1™
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Do a Factory Data Reset to Troubleshoot Android Phone Problems
[Video]
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
Factory Data Reset (Powered On) - GizmoGadget™ by LG
[Device-Specific Instructions]
If your LG GizmoGadget has a blank or frozen screen or you are unable to make and receive calls, view this info.
Power Up in Safe Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - DROID TURBO by Motorola
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G3
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG G4™
[Device-Specific Instructions]
Clear App Cache - Samsung Galaxy J1™
[Device-Specific Instructions]
If your device runs slow, crashes/resets or apps freeze when running them, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restart in Safe Mode - LG G4™
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Moto Z Play Droid Edition
[Device-Specific Instructions]
If your Moto Z Play has a blank or frozen screen, here's an alternate way to reset the device.
Restart in Safe Mode - Verizon Ellipsis™ 7
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Note® 4
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Note5
[Device-Specific Instructions]
Restart in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - The all new HTC One® (M8)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - HTC One®
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset /run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Verizon Ellipsis® 8
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Core Prime™
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG V10™
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy J1™
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Note5
[Device-Specific Instructions]
Power Up in Safe Mode - DROID TURBO by Motorola
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG V10™
[Device-Specific Instructions]
Power Up in Safe Mode - Lucid™ by LG
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy S® 5
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Stop Running Apps - DROID TURBO by Motorola
[Device-Specific Instructions]
Power Up in Safe Mode - LG G3
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Sony Xperia® Z2 Tablet
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G2
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy S® III mini
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Verizon Ellipsis® 8
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remote Factory Data Reset (Companion App) - GizmoGadget™ by LG - Apple® iPhone®
[Device-Specific Instructions]
Here's how to complete a remote data reset on the Apple companion app for your LG GizmoPal.
Power Up in Safe Mode - Verizon Ellipsis™ 7
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG G2
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy S6 edge +
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab® S 10.5
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Brigadier™ by Kyocera
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G5
[Device-Specific Instructions]
Restart in Safe Mode - Ellipsis® 10
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G Pad 8.3 LTE
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - HTC One M9
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Stop Running Apps - LG G4™
[Device-Specific Instructions]
Remote Factory Data Reset (Companion App) - LG GizmoPal™ - Android®
[Device-Specific Instructions]
Here's how to factory data reset (companion app) on your LG GizmoPal.
Restart in Safe Mode - LG V20™
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - LG K8 V
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy S® III
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - DROID by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Camera®
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Auto Restore - DROID TURBO by Motorola
[Device-Specific Instructions]
Remote Factory Data Reset (Companion App) - LG GizmoPal™ - Apple® iPhone®
[Device-Specific Instructions]
Here's how to complete a remote data reset on the Apple companion app for your LG GizmoPal 2.
Power Up in Safe Mode - Brigadier™ by Kyocera
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G Vista
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy Tab® S 10.5
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - LG G Pad™ LTE 7.0 / 10.1
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG G Vista
[Device-Specific Instructions]
Restart in Safe Mode - HTC Desire® 612
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Moto Z Play Droid Edition
[Device-Specific Instructions]
If your Moto Z Play Droid has a blank/frozen screen, calling, app, audio or sync issues, here's how to reset it.
Restart in Safe Mode - DROID RAZR M by MOTOROLA / LUGE™ by Motorola
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Ellipsis® Kids
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Auto Restore - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Here's how to restore Google app data using your Galaxy S7 / S7 edge.
Restart in Safe Mode - Moto Z Play Droid Edition
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your Moto Z Play Droid Edition to freeze, reset or run slow.
Restart in Safe Mode - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Moto Z Play Droid Edition
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remote Factory Data Reset (Companion App) - GizmoPal® 2 by LG - Android®
[Device-Specific Instructions]
Here's how to complete a remote factory data reset on the Android companion app for your LG GizmoPal 2.
Power Up in Safe Mode - Samsung Galaxy Note® Edge
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab E
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow.
Restart in Safe Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset App - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If your device crashes, resets itself or freezes, it may be caused by apps and this info may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restart in Safe Mode - Sony Xperia® Z3V
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Ellipsis® 10
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - HTC Desire® 626
[Device-Specific Instructions]
Power Up in Safe Mode - LG G5
[Device-Specific Instructions]
Restart in Safe Mode - DROID DNA by HTC
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - HTC One®
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset /run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Note® 10.1 2014 Edition
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - The all new HTC One® (M8)
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Restart in Safe Mode - ASUS ZenPad™ Z8
[Device-Specific Instructions]
Restart in Safe Mode - Moto X
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy S® 4 mini
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - HTC Desire® 526
[Device-Specific Instructions]
Restart in Safe Mode - LG Optimus Zone™ 3
[Device-Specific Instructions]
Power Up in Safe Mode - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Hydro ELITE by Kyocera
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Restart in Safe Mode - LG K8 V
[Device-Specific Instructions]
Auto Restore - LG Optimus Zone™ 3
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Restart in Safe Mode - GizmoTab™
[Device-Specific Instructions]
Restart in Safe Mode - The new Moto X™
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - DROID DNA by HTC
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG V20™
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Reset App - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Restart in Safe Mode - LG K4™
[Device-Specific Instructions]
Auto Restore - Moto Z Droid Edition / Force
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy J1™
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Power Up in Safe Mode - LG K8 V
[Device-Specific Instructions]
Restart in Safe Mode - HTC Desire® 626
[Device-Specific Instructions]
Auto Restore - LG G4™
[Device-Specific Instructions]
Auto Restore - Pixel™ / Pixel XL, Phone by Google
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Power Up in Safe Mode - HTC Desire® 612
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Note® 3
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - HTC One M9
[Device-Specific Instructions]
Power Up in Safe Mode - Sony Xperia® Z3V
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - HTC Desire® 526
[Device-Specific Instructions]
Restart in Safe Mode - LG Stylo™ 2 V
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab® 4 (10.1)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Auto Restore - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Auto Restore - LG V20™
[Device-Specific Instructions]
Power Up in Safe Mode - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Stellar™
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Stop Running Apps - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Power Up in Safe Mode - DROID RAZR / RAZR MAXX by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - DROID RAZR HD / RAZR MAXX HD by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - Ellipsis® Kids
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG G Pad 8.3 LTE
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy Tab® 4 (8.0)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Enact™ by LG
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Nexus 7
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered On) - LG K8 V
[Device-Specific Instructions]
Here's how to reset your LG K8 V if it has a blank or frozen screen or calling, app, audio and syncing issues.
Power Up in Safe Mode - ASUS ZenPad™ Z8
[Device-Specific Instructions]
Power Up in Safe Mode - LG Optimus Zone™ 3
[Device-Specific Instructions]
Power Up in Safe Mode - LG Stylo™ 2 V
[Device-Specific Instructions]
Power Up in Safe Mode - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset App - LG G4™
[Device-Specific Instructions]
Restart in Safe Mode - HTC Desire® 530
[Device-Specific Instructions]
Restart in Safe Mode - LG G Pad™ X8.3
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Nexus 6
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab® 4 (8.0)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Stop Running Apps - LG K8 V
[Device-Specific Instructions]
Auto Restore - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Auto Restore - Ellipsis® Kids
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Power Up in Safe Mode - HTC Desire® 530
[Device-Specific Instructions]
Power Up in Safe Mode - Moto X™
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - Samsung Galaxy™ Stratosphere™ II
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Tab E
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - DROID RAZR M by MOTOROLA / Luge™ by Motorola
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Reset App - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Restart in Safe Mode - Casio G'zOne Commando® 4G LTE
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - HTC One® remix
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Lucid™3 by LG
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Restart in Safe Mode - Samsung Galaxy Note® 10.1 2014 Edition
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Force an app to close in IOS
[Device-Specific Instructions]
If an app is unresponsive and your iOS device still reacts to button presses, view this info on how to force the app to close.
Auto Restore - HTC 10™
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Auto Restore - LG K4™
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Auto Restore - LG Stylo™ 2 V
[Device-Specific Instructions]
Auto Restore - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Auto Restore - Samsung Galaxy Tab E (8.0)
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Auto Restore - Samsung Galaxy Tab S2
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy View
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Power Up in Safe Mode - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - HTC One® remix
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - LG K4™
[Device-Specific Instructions]
Power Up in Safe Mode - Lucid™ 2 by LG
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Nexus 7
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy Tab® 4 (10.1)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Tab E (8.0)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy View
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab S2
[Device-Specific Instructions]
Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows
[Device-Specific Instructions]
If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.
Apple® Article - Trouble installing or updating iTunes for Windows
[Device-Specific Instructions]
For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.
Auto Restore - ASUS ZenFone™ AR
[Device-Specific Instructions]
Auto Restore - ASUS ZenFone™ V
[Device-Specific Instructions]
Auto Restore - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Before completing a factory data reset on your ZenFone V Live, view this info to ensure apps and settings are backed up.
Auto Restore - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Auto Restore - Ellipsis® 10 HD
[Device-Specific Instructions]
Here's how to ensure apps and settings are backed up on your Ellipsis 10 HD tablet.
Auto Restore - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Auto Restore - LG G6™
[Device-Specific Instructions]
Auto Restore - LG G7 ThinQ™
[Device-Specific Instructions]
Auto Restore - LG K20™ V
[Device-Specific Instructions]
Auto Restore - LG K8 V
[Device-Specific Instructions]
Auto Restore - LG Lancet™ for Android™
[Device-Specific Instructions]
Auto Restore - LG V30®
[Device-Specific Instructions]
Auto Restore - LG ZONE® 4
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy Note8
[Device-Specific Instructions]
Here's how to turn the Google account auto restore setting on or off for your Galaxy Note8.
Auto Restore - Samsung Galaxy S® 4
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy Tab E
[Device-Specific Instructions]
Before completing a factory data reset, view this info to ensure apps and settings are backed up.
Auto Restore - Samsung Galaxy Tab S2 (2015)
[Device-Specific Instructions]
Auto Restore - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Here's how to check backup and restore settings on your Galaxy Tab S3.
Auto Restore - Sony Xperia® Z2 Tablet
[Device-Specific Instructions]
Auto Restore - Verizon Ellipsis® 8 HD
[Device-Specific Instructions]
Auto Restore - ZTE Blade™ Vantage
[Device-Specific Instructions]
Auto Restore - moto e4 plus™
[Device-Specific Instructions]
Auto Restore - moto e5 play
[Device-Specific Instructions]
Auto Restore - moto e4
[Device-Specific Instructions]
Auto Restore - moto g6
[Device-Specific Instructions]
Auto Restore - moto g6 play
[Device-Specific Instructions]
Auto Restore - moto z2 force edition
[Device-Specific Instructions]
Auto Restore - moto z2 play
[Device-Specific Instructions]
Clear App Cache - LG G7 ThinQ™
[Device-Specific Instructions]
Clear App Cache - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Clear App Cache - moto e5 play
[Device-Specific Instructions]
Clear App Cache - moto g6
[Device-Specific Instructions]
Clear App Cache - moto g6 play
[Device-Specific Instructions]
Clear Memory (RAM) - Samsung Galaxy S® 4
[Device-Specific Instructions]
Enable / Disable App - moto e5 play
[Device-Specific Instructions]
Enable / Disable App - moto g6 play
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy S® 4
[Device-Specific Instructions]
If your Galaxy S4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Factory Data Reset (Powered On) - Samsung Galaxy S® 4
[Device-Specific Instructions]
Here's how to reset your Galaxy S4 has a blank or frozen screen or calling, app, audio and syncing issues.
Factory Data Reset (Powered On) - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
Here's how to reset your Galaxy S 6 / S 6 edge if it has a blank or frozen screen or calling and app issues.
Power Up in Safe Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]
Power Up in Safe Mode - ASUS ZenFone™ V
[Device-Specific Instructions]
Power Up in Safe Mode - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your ZenFone V Live to freeze, reset or run slow.
Power Up in Safe Mode - ASUS ZenPad™ Z10
[Device-Specific Instructions]
Power Up in Safe Mode - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Power Up in Safe Mode - Ellipsis® 10 HD
[Device-Specific Instructions]
Here's how to get into Safe Mode, which helps determine if an app is causing your tablet to freeze, reset or run slow.
Power Up in Safe Mode - GizmoTab™
[Device-Specific Instructions]
Power Up in Safe Mode - LG G Pad™ X8.3
[Device-Specific Instructions]
Power Up in Safe Mode - LG G6™
[Device-Specific Instructions]
Power Up in Safe Mode - LG G7 ThinQ™
[Device-Specific Instructions]
Power Up in Safe Mode - LG K20™ V
[Device-Specific Instructions]
Power Up in Safe Mode - LG V30®
[Device-Specific Instructions]
Power Up in Safe Mode - LG ZONE® 4
[Device-Specific Instructions]
Power Up in Safe Mode - Lucid™3 by LG
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Moto G Play
[Device-Specific Instructions]
Power Up in Safe Mode - PRIV™ by BlackBerry®
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Power Up in Safe Mode - Samsung Galaxy Note8
[Device-Specific Instructions]
Power Up in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Power Up in Safe Mode - ZTE Blade™ Vantage
[Device-Specific Instructions]
Power Up in Safe Mode - moto e4
[Device-Specific Instructions]
Power Up in Safe Mode - moto e4 plus™
[Device-Specific Instructions]
Power Up in Safe Mode - moto e5 play
[Device-Specific Instructions]
Power Up in Safe Mode - moto g6
[Device-Specific Instructions]
Power Up in Safe Mode - moto g6 play
[Device-Specific Instructions]
Power Up in Safe Mode - moto z2 play
[Device-Specific Instructions]
Reset App - ASUS ZenFone™ V
[Device-Specific Instructions]
Reset App - ASUS ZenFone™ V Live
[Device-Specific Instructions]
If your ZenFone V Live crashes, resets or freezes, it may be caused by apps and this info may help.
Reset App - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Reset App - Ellipsis® 10 HD
[Device-Specific Instructions]
Reset App - LG G7 ThinQ™
[Device-Specific Instructions]
Reset App - LG K20™ V
[Device-Specific Instructions]
Reset App - LG K8 V
[Device-Specific Instructions]
Reset App - LG ZONE® 4
[Device-Specific Instructions]
Reset App - Samsung Galaxy J3 Eclipse / Galaxy J3 Mission
[Device-Specific Instructions]
If your J3 device crashes, resets or freezes, it may be caused by apps and this info may help.
Reset App - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Reset App - Samsung Galaxy Note8
[Device-Specific Instructions]
Here's how to reset an app on your Galaxy Note8.
Reset App - Samsung Galaxy S® 4
[Device-Specific Instructions]
Reset App - Samsung Galaxy Tab S2
[Device-Specific Instructions]
Reset App - Samsung Galaxy Tab S2 (2015)
[Device-Specific Instructions]
Reset App - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Reset App - Wear24™
[Device-Specific Instructions]
Reset App - moto e4 plus™
[Device-Specific Instructions]
Reset App - moto e4
[Device-Specific Instructions]
Reset App - moto e5 play
[Device-Specific Instructions]
Reset App - moto g6
[Device-Specific Instructions]
Reset App - moto g6 play
[Device-Specific Instructions]
Reset App - moto z2 force edition
[Device-Specific Instructions]
Reset App - moto z2 play
[Device-Specific Instructions]
Restart / Soft Reset - Wear24™
[Device-Specific Instructions]
Restart in Safe Mode - ASUS ZenFone™ AR
[Device-Specific Instructions]
Restart in Safe Mode - ASUS ZenFone™ V
[Device-Specific Instructions]
Restart in Safe Mode - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Safe Mode helps determine if an app is causing your ZenFone V Live to freeze, reset or run slow.
Restart in Safe Mode - ASUS ZenPad™ Z10
[Device-Specific Instructions]
Restart in Safe Mode - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Restart in Safe Mode - Ellipsis® 10 HD
[Device-Specific Instructions]
Safe Mode can help determine if an app is causing your Ellipsis 10 HD tablet to freeze, reset or run slow.
Restart in Safe Mode - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Restart in Safe Mode - LG G6™
[Device-Specific Instructions]
Restart in Safe Mode - LG G7 ThinQ™
[Device-Specific Instructions]
Restart in Safe Mode - LG K20™ V
[Device-Specific Instructions]
Restart in Safe Mode - LG V30®
[Device-Specific Instructions]
Restart in Safe Mode - LG ZONE® 4
[Device-Specific Instructions]
Restart in Safe Mode - Moto G Play
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Note8
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy Tab E (8.0)
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy View
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Restart in Safe Mode - ZTE Blade™ Vantage
[Device-Specific Instructions]
Restart in Safe Mode - moto e4
[Device-Specific Instructions]
Restart in Safe Mode - moto e4 plus™
[Device-Specific Instructions]
Restart in Safe Mode - moto e5 play
[Device-Specific Instructions]
Restart in Safe Mode - moto g6
[Device-Specific Instructions]
Restart in Safe Mode - moto g6 play
[Device-Specific Instructions]
Restart in Safe Mode - moto z2 force edition
[Device-Specific Instructions]
Restart in Safe Mode - moto z2 play
[Device-Specific Instructions]
Screen Overlay Detected - moto g6
[Device-Specific Instructions]
Screen Overlay Detected - moto g6 play
[Device-Specific Instructions]
Soft Reset (Frozen / Unresponsive Screen) - ASUS ZenFone™ V Live
[Device-Specific Instructions]
View this info if your ZenFone V Live is unresponsive, frozen or won't power on or off.
Soft Reset - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Here's how to soft reset your ZenFone V Live if it crashes, resets, freezes or runs slow.
Stop Running Apps - ASUS ZenFone™ V
[Device-Specific Instructions]
Stop Running Apps - ASUS ZenFone™ V Live
[Device-Specific Instructions]
If apps freeze or hang or cause your ZenFone V Live to crash, reset or run slow, view this info.
Stop Running Apps - Ellipsis® 10 HD
[Device-Specific Instructions]
Stop Running Apps - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Stop Running Apps - LG G6™
[Device-Specific Instructions]
Stop Running Apps - LG G7 ThinQ™
[Device-Specific Instructions]
Stop Running Apps - LG K20™ V
[Device-Specific Instructions]
Stop Running Apps - LG V30®
[Device-Specific Instructions]
Stop Running Apps - LG ZONE® 4
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy Note8
[Device-Specific Instructions]
Here's how to stop running apps on your Galaxy Note8.
Stop Running Apps - Samsung Galaxy S® 4
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Stop Running Apps - Sonim XP5
[Device-Specific Instructions]
Stop Running Apps - Wear24™
[Device-Specific Instructions]
Stop Running Apps - ZTE Blade™ Vantage
[Device-Specific Instructions]
Stop Running Apps - moto e4 plus™
[Device-Specific Instructions]
Stop Running Apps - moto e4
[Device-Specific Instructions]
Stop Running Apps - moto e5 play
[Device-Specific Instructions]
Stop Running Apps - moto g6
[Device-Specific Instructions]
Stop Running Apps - moto g6 play
[Device-Specific Instructions]
Stop Running Apps - moto z2 force edition
[Device-Specific Instructions]
Stop Running Apps - moto z2 play
[Device-Specific Instructions]
Task Manager - Samsung Galaxy S® 4
[Device-Specific Instructions]

Battery & Power Issues

Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
[Video]
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Troubleshooting: Device Overheating
[Video]
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Device Won't Turn On / Off - LG
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Device Won't Turn On / Off - Motorola
[Device-Specific Instructions]
Device Won't Turn On / Off - Samsung
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Battery Overview - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Improving Battery Life
[Video]
Improve your phone's battery life with the steps shown in this video.
Length: 3:25
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4s
[Device-Specific Instructions]
Extend Battery Life - LG Stylo™ 2 V
[Device-Specific Instructions]
Extend Battery Life - LG G4™
[Device-Specific Instructions]
Extend Battery Life - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Here's some tips on how to extend the battery life of your TURBO 2.
Battery Overview - DROID TURBO by Motorola
[Device-Specific Instructions]
Device Won't Turn On / Off - HTC
[Device-Specific Instructions]
Battery Overview - LG K8 V
[Device-Specific Instructions]
Extend Battery Life - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's some tips on how to extend the battery life of your DuraForce Pro.
Battery Overview - Apple® iPhone® 5
[Device-Specific Instructions]
Battery Overview - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5s
[Device-Specific Instructions]
Battery Overview - LG Lancet™
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4
[Device-Specific Instructions]
Battery Overview - Sony Xperia® Z2 Tablet
[Device-Specific Instructions]
Battery Overview - Apple® iPad®
[Device-Specific Instructions]
Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.
Extend Battery Life - ASUS ZenPad™ Z10
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy Tab S2
[Device-Specific Instructions]
Battery Overview - ASUS ZenFone™ AR
[Device-Specific Instructions]
Battery Overview - ASUS ZenFone™ V
[Device-Specific Instructions]
Battery Overview - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your ZenFone V Live.
Battery Overview - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® X
[Device-Specific Instructions]
Battery Overview - Cadence by Kyocera
[Device-Specific Instructions]
Battery Overview - Ellipsis® 10 HD
[Device-Specific Instructions]
Battery Overview - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Battery Overview - Kyocera DuraXV LTE
[Device-Specific Instructions]
Battery Overview - LG Exalt® LTE
[Device-Specific Instructions]
Battery Overview - LG G4™
[Device-Specific Instructions]
Battery Overview - LG G6™
[Device-Specific Instructions]
Battery Overview - LG G7 ThinQ™
[Device-Specific Instructions]
Here's how to check your battery on your G7 ThinQ.
Battery Overview - LG K20™ V
[Device-Specific Instructions]
Battery Overview - LG V30®
[Device-Specific Instructions]
Battery Overview - LG ZONE® 4
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Book
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note8
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S® 4
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Here's info on the battery specs (Usage and Standby Time, etc.) for your Galaxy Tab S3.
Battery Overview - SmartHub
[Device-Specific Instructions]
Battery Overview - Sonim XP5
[Device-Specific Instructions]
Battery Overview - ZTE Blade™ Vantage
[Device-Specific Instructions]
Battery Overview - ZTE Cymbal® LTE
[Device-Specific Instructions]
Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Cymbal.
Battery Overview - moto e4
[Device-Specific Instructions]
Battery Overview - moto e4 plus™
[Device-Specific Instructions]
Battery Overview - moto e5 play
[Device-Specific Instructions]
Battery Overview - moto g6
[Device-Specific Instructions]
Battery Overview - moto g6 play
[Device-Specific Instructions]
Battery Overview - moto z2 play
[Device-Specific Instructions]
Extend Battery Life - ASUS ZenFone™ AR
[Device-Specific Instructions]
Extend Battery Life - ASUS ZenFone™ V
[Device-Specific Instructions]
Extend Battery Life - ASUS ZenFone™ V Live
[Device-Specific Instructions]
Here's how to extend the battery life of your ZenFone V Live.
Extend Battery Life - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Extend Battery Life - Ellipsis® 10 HD
[Device-Specific Instructions]
Here's how to extend the battery life on your Ellipsis 10 HD tablet.
Extend Battery Life - GizmoTab™
[Device-Specific Instructions]
Extend Battery Life - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Extend Battery Life - LG G6™
[Device-Specific Instructions]
Here's how to extend the battery life on your LG G6.
Extend Battery Life - LG G7 ThinQ™
[Device-Specific Instructions]
Extend Battery Life - LG K20™ V
[Device-Specific Instructions]
Extend Battery Life - LG V30®
[Device-Specific Instructions]
Extend Battery Life - LG ZONE® 4
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy Note8
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S® 4
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Check out these tips for extending battery life.
Extend Battery Life - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Here's how to extend battery life on your Galaxy Tab S3.
Extend Battery Life - ZTE Blade™ Vantage
[Device-Specific Instructions]
Extend Battery Life - moto e4
[Device-Specific Instructions]
Extend Battery Life - moto e4 plus™
[Device-Specific Instructions]
Extend Battery Life - moto e5 play
[Device-Specific Instructions]
Extend Battery Life - moto g6
[Device-Specific Instructions]
Extend Battery Life - moto g6 play
[Device-Specific Instructions]
Extend Battery Life - moto z2 force edition
[Device-Specific Instructions]
Extend Battery Life - moto z2 play
[Device-Specific Instructions]

Calling & Messaging Issues

How to Make Wi-Fi Calls on Android Smartphones
[Video]
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Factors That Impact Your Wireless Signal
[Video]
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
How to Make HD Calls on Android Smartphones
[Video]
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Unblock SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
If you receive an "Announcement 3' message and can't complete a call, check out this info.
Unblock SIM PIN - DROID TURBO by Motorola
[Device-Specific Instructions]
Here's how to unblock your SIM PIN on your DROID TURBO.
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
If the SIM PIN for your iPhone is blocked, here's how to unblock it.
Unblock SIM PIN - Verizon Ellipsis® Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP
[Device-Specific Instructions]
If the SIM PIN for your Ellipsis Jetpack MHS800L / 800LPP / 815L / 815LPP is blocked, here's how to unblock it.
Unblock SIM PIN - LG G4™
[Device-Specific Instructions]
If the SIM PIN for your LG G4 is blocked, here's how to unblock it.
Unblock SIM PIN - Pixel™ / Pixel XL, Phone by Google
[Device-Specific Instructions]
If the SIM PIN for your Pixel / Pixel XL is blocked, here's how to unblock it.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Unblock SIM PIN - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If the SIM PIN for your TURBO 2 is blocked, here's how to unblock it.
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Apple® Article - iOS: Troubleshooting Messages
[Device-Specific Instructions]
Here's how to locate steps to try if you are unable to send or receive messages on your iPhone or iPad.
Unblock SIM PIN - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Unblock SIM PIN - Windows® 10
[Device-Specific Instructions]
Unblock SIM PIN - LG Terra™
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Convoy® 4
[Device-Specific Instructions]
If the SIM PIN for your Convoy 4 is blocked, here's how to unblock it.
Unblock SIM PIN - ASUS ZenPad™ Z10
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
Unblock SIM PIN - Ellipsis® Kids
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
Unblock SIM PIN - Verizon Ellipsis® 8 HD
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
Unblock SIM PIN - Verizon Jetpack® MiFi® 7730L
[Device-Specific Instructions]
If your Verizon Jetpack MiFi 7730L SIM card has been blocked, here's how to unblock it.
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Determine Cellular Capabilities - Apple Watch® Series 3
[Device-Specific Instructions]
Here's how to tell what your Apple Watch Series 3 can do when your iPhone is turned on or off.
No Service - Apple® iPhone® 7
[Device-Specific Instructions]
Troubleshooting: Visual Voicemail
[Video]
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Unblock SIM PIN - ASUS ZenFone™ AR
[Device-Specific Instructions]
Unblock SIM PIN - ASUS ZenFone™ V
[Device-Specific Instructions]
Unblock SIM PIN - ASUS ZenFone™ V Live
[Device-Specific Instructions]
If the SIM PIN on your ZenFone V Live is blocked, here's info on how to unblock it.
Unblock SIM PIN - Cadence by Kyocera
[Device-Specific Instructions]
Unblock SIM PIN - Ellipsis® 10 HD
[Device-Specific Instructions]
Unblock SIM PIN - Global Modem USB730L
[Device-Specific Instructions]
Unblock SIM PIN - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
If the SIM PIN for your Pixel 2 / 2 XL is blocked, here's how to unblock it.
Unblock SIM PIN - KYOCERA DuraXVLTE
[Device-Specific Instructions]
Unblock SIM PIN - LG Exalt® LTE
[Device-Specific Instructions]
Unblock SIM PIN - LG G7 ThinQ™
[Device-Specific Instructions]
Unblock SIM PIN - LG K20™ V
[Device-Specific Instructions]
If the SIM PIN for your LG K20 V is blocked, here's how to unblock it.
Unblock SIM PIN - LG K8 V
[Device-Specific Instructions]
Unblock SIM PIN - LG Lancet™
[Device-Specific Instructions]
Unblock SIM PIN - LG ZONE® 4
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy Note8
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® 4
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
If the SIM PIN for your Galaxy S 6 / S 6 edge is blocked, here's how to unblock it.
Unblock SIM PIN - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Unblock SIM PIN - Sonim XP5
[Device-Specific Instructions]
Unblock SIM PIN - Wear24™
[Device-Specific Instructions]
Unblock SIM PIN - ZTE Cymbal® LTE
[Device-Specific Instructions]
Unblock SIM PIN - moto e4
[Device-Specific Instructions]
If the SIM PIN for your moto e4 is blocked, here's how to unblock it.
Unblock SIM PIN - moto g6
[Device-Specific Instructions]
Unblock SIM PIN - moto g6 play
[Device-Specific Instructions]
Unblock SIM PIN - moto z2 force edition
[Device-Specific Instructions]
Unblock SIM PIN - moto z2 play
[Device-Specific Instructions]

Email Issues

Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
LED Indicators on the Verizon Wireless Network Extender
[How to Use Guide]
Find meanings and descriptions of the LED status indicators on the Verizon Wireless Network Extender (EvDO).
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Troubleshooting Topics
[General Information]
Get the help you need to solve problems with your device.
Preparing for International Travel
[Video]
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Unblock Ports / IP Addresses - Verizon Wireless Network Extender
[Device-Specific Instructions]
Here's how to unblock ports and IP addresses on the Network Extender to work with your ISP.
Getting the Best Performance from Your Android Smartphone
[Video]
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:40
Startup and Troubleshooting - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to view the device display to determine the status of your Samsung 4G LTE Network Extender.
How to Transfer Content Between Your Computer and Your Android Smartphone
[Video]
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Verify Connection - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to verify you're connected to your 4G LTE Network Extender.
Factory Reset - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to restore your default settings on your 4G LTE Network Extender.
Reset All Settings - LG G4™
[Device-Specific Instructions]
Device Display and Status - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to view the device display to determine the status of your 4G LTE Network Extender.
Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Tab™ 10.1
[Device-Specific Instructions]
A soft reset can resolve issues like device resetting, crashing, freezing, or locking up.
View GPS Status - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to stabilize the GPS signal on your Network Extender.
Reset All Settings - Apple® iPad®
[Device-Specific Instructions]
View Status and Alerts - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to view current status indicators and alerts to verify connectivity for your Network Extender.
Reset All Settings - LG G5
[Device-Specific Instructions]
If your LG G5 crashes, resets or runs slow, or apps freeze or reset the device, view this.
LED Status Indicators - 4G LTE Network Extender for Enterprise
[Device-Specific Instructions]
Here's how to interpret the LED status indicators on your 4G LTE Network Extender for Enterprise.
Verify Connection - 4G LTE Network Extender for Enterprise
[Device-Specific Instructions]
Here's how to verify you're under coverage on your 4G LTE Network Extender for Enterprise.
Reset All Settings - LG K8 V
[Device-Specific Instructions]
Wired Connection - LMT Port - 4G LTE Network Extender for Enterprise
[Device-Specific Instructions]
If you're having issues connecting Ethernet to your 4G LTE Network Extender for Enterprise, view this info.
View Advanced Settings - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to view advanced network settings for your 4G LTE Network Extender.
View Performance - 4G LTE Network Extender
[Device-Specific Instructions]
Here's how to view the bandwidth utilization of your 4G LTE Network Extender.
Factory Reset - 4G LTE Network Extender for Enterprise
[Device-Specific Instructions]
Here's how to restore your default settings on your 4G LTE Network Extender for Enterprise.
Reset All Settings - Sony Xperia® Z2 Tablet
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...
Auto Switch Between Wi-Fi & Mobile Data Networks - LG K20™ V
[Device-Specific Instructions]
Here's how to allow your LG K20 V to auto switch between Wi-Fi and mobile data.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Here's how to allow your Galaxy S8 / S8+ to auto switch between Wi-Fi and mobile data.
Erase All Content and Settings - Apple® iPhone® 6s / 6s Plus
[Device-Specific Instructions]
Here are some steps on how to fix a blank or frozen screen or calling, app and sync issues.
Factory Reset - Samsung 4G LTE Network Extender 2
[Device-Specific Instructions]
Here's how to restore your default settings on your Samsung 4G LTE Network Extender 2.
How to Activate and Pair the Apple Watch Series 3
[Video]
Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31
Reset All Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Reset All Settings - ASUS ZenFone™ V
[Device-Specific Instructions]
Reset All Settings - ASUS ZenFone™ V Live
[Device-Specific Instructions]
If your ZenFone V Live crashes, resets or runs slow, or apps freeze or reset the device, view this.
Reset All Settings - ASUS ZenPad™ Z8s
[Device-Specific Instructions]
Reset All Settings - Google Pixel 2 / 2 XL
[Device-Specific Instructions]
Reset All Settings - HTC Desire® 626
[Device-Specific Instructions]
Reset All Settings - HTC One M9
[Device-Specific Instructions]
Reset All Settings - LG G6™
[Device-Specific Instructions]
Reset All Settings - LG K20™ V
[Device-Specific Instructions]
Reset All Settings - LG V30®
[Device-Specific Instructions]
Reset All Settings - LG ZONE® 4
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Note8
[Device-Specific Instructions]
If your Galaxy Note8 crashes, resets or runs slow, or apps freeze or reset the device, view this.
Reset All Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy Tab S3
[Device-Specific Instructions]
Reset All Settings - ZTE Blade™ Vantage
[Device-Specific Instructions]
Reset All Settings - moto g6
[Device-Specific Instructions]
Reset All Settings - moto z2 force edition
[Device-Specific Instructions]
Reset All Settings - moto z2 play
[Device-Specific Instructions]
Reset App - LG G6™
[Device-Specific Instructions]
Reset App - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Reset Network Settings - ASUS ZenFone™ AR
[Device-Specific Instructions]
Screen Overlay Detected - Android®
[Device-Specific Instructions]
View this info if you have a Screen Overlay error on your Android device.
Screen Overlay Detected - Samsung
[Device-Specific Instructions]
Refer to this info if you are seeing a Screen overlay detected error on your Samsung phone.
Shipping Mode - Hum by Verizon
[Device-Specific Instructions]
Signing into a Jetpack Admin page
[Video]
Watch this video to learn how to find and sign into a Verizon Jetpack Admin Page. Change your password or customize options.
Length: 2:00
Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Note® 10.1
[Device-Specific Instructions]
A soft reset can resolve issues like device resetting, crashing, freezing, or locking up.
Startup and Troubleshooting - Samsung 4G LTE Network Extender 2
[Device-Specific Instructions]
Here's how to troubleshoot startup issues for your Samsung 4G LTE Network Extender 2.

Internet & Web Browser Issues

Manage Data Usage - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your Galaxy S7.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Manage Data Usage - DROID TURBO by Motorola
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - DROID TURBO by Motorola
[Device-Specific Instructions]
Here's how to allow your DROID TURBO to auto switch between Wi-Fi and mobile data.
Reset Network Settings - LG G4™
[Device-Specific Instructions]
Manage Data Usage - Pixel™ / Pixel XL, Phone by Google
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Auto Switch Between Wi-Fi & Mobile Data Networks - LG G4™
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
View Signal Strength - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Here's how to view signal strength on the Galaxy S7 / S7 edge.
Manage Data Usage - Moto Z Droid Edition / Force
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Reset Network Settings - LG G5
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email and messages, view this info.
Data Roaming - DROID TURBO by Motorola
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Install Device Software Update - Pixel™ / Pixel XL, Phone by Google
[Device-Specific Instructions]
To check for or to install software updates on your Pixel / Pixel XL, view this info.
Reset Network Settings - Apple® iPad®
[Device-Specific Instructions]
Manage Data Usage - LG G4™
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Data Roaming - Samsung Gear S2 / Gear S2 Classic
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.
View Signal Strength - DROID TURBO by Motorola
[Device-Specific Instructions]
Here's how to view signal strength on the DROID TURBO by Motorola.
View Signal Strength - Moto Z Droid Edition / Force
[Device-Specific Instructions]
Here's how to view signal strength on the Moto Z Droid Edition / Force.
Manage Data Usage - Apple® iPad®
[Device-Specific Instructions]
Here's how to view data usage and set data warnings and restrictions on your iPad.
Manage Data Usage - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Reset Network Settings - LG K8 V
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To allow your DROID Mini / DROID Ultra / DROID Maxx to auto switch between Wi-Fi and mobile data, view this.
Manage Data Usage - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Airplane Mode - Moto Z Droid Edition / Force
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Data Roaming - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determine Signal Type / Strength - LTE Internet (Installed)
[Device-Specific Instructions]
Here's how to determine your signal type / strength on your LTE Internet (Installed).
Manage Data Usage - LG K8 V
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
View Signal Strength - Moto Z Play Droid Edition
[Device-Specific Instructions]
Here's how to view signal strength on the Moto Z Play Droid Edition.
View Signal Strength - Apple® iPhone® 5
[Device-Specific Instructions]
Reset Network Settings - DROID TURBO by Motorola
[Device-Specific Instructions]
If you can't connect to the internet or send/receive emails and messages (text/picture/video) on your device, this could help
View Signal Strength - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Here's how to view signal strength on the DROID Mini / DROID Ultra / DROID Maxx.
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
Manage Data Usage - LG Stylo™ 2 V
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
View Signal Strength - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Here's how to view signal strength on the DROID TURBO 2.
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Data Roaming - Apple® iPad®
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 4s
[Device-Specific Instructions]
Manage Data Usage - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Reset Network Settings - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email and messages, view this info.
Manage Data Usage - Samsung Galaxy Tab S2
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Data Roaming - LG G4™
[Device-Specific Instructions]
Manage Data Usage - LG Lancet™ for Android®
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Manage Data Usage - Sony Xperia® Z2 Tablet
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Airplane Mode - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
Airplane Mode - DROID TURBO by Motorola
[Device-Specific Instructions]
View Signal Strength - LG G4™
[Device-Specific Instructions]
Here's how to view signal strength on the LG G4.
View Signal Strength - Windows® 10
[Device-Specific Instructions]
Airplane Mode - ASUS ZenPad™ Z8
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Airplane Mode - Moto Z Play Droid Edition
[Device-Specific Instructions]
Here's how to turn Verizon network services on or off on your Moto Z Play Droid Edition.
Data Roaming - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Data Roaming - DROID TURBO 2 BY MOTOROLA
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email / messages on your TURBO 2, view this.
Data Roaming - Samsung Galaxy Gear S®
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.
View Signal Strength - Apple® iPad®
[Device-Specific Instructions]
View Signal Strength - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
Here's how to view signal strength on the DROID MAXX 2..
View Signal Strength - HTC 10™
[Device-Specific Instructions]
Here's how to view the signal strength on your HTC 10.
Airplane Mode - Apple® iPad®
[Device-Specific Instructions]
Airplane Mode - DROID MAXX 2 BY MOTOROLA
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Airplane Mode - Moto G Play
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Data Roaming - Windows® 8
[Device-Specific Instructions]
Manage Data Usage - GizmoTab™
[Device-Specific Instructions]
Here's how to change the