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Domestic Roaming FAQs

Roaming within the United States
  1. Domestic roaming occurs when your mobile device connects to a non-Verizon Wireless network in the United States, Puerto Rico or the US Virgin Islands.

    For information about roaming outside the US, refer to our International Travel FAQs.

    For information about prepaid service and domestic roaming, refer to our Prepaid Service FAQs.



  2. Depending on your device, you may see the word "Extended" at the top of your device, which displays when the device is roaming domestically. If your device doesn't support showing "Extended," please refer to our coverage maps.



  3. No, you should be able to operate your device the same when roaming domestically as you do when you're connected to the Verizon Wireless network.

    Note: In some areas, you may need to enter a "1" before the area code when making a call.



  4. No, with the exception of a few old plans.

    Please refer to the My Plan page in My Verizon for the roaming details of your specific plan. If no information about roaming is listed, then there are no additional charges for roaming domestically.



  5. There may be. Your monthly data allowance can be used while roaming domestically, but your speeds may be slower than when you're on Verizon's network.



  6. You can, as long as you have the International Services Enabled feature on your line.

    To add this feature:

    1. Go to the International Usage and Services page in My Verizon.
    2. If you have multiple devices on your account, select the device you want to manage.
    3. Click the INTERNATIONAL INSIDE THE US tab.
    4. Under the Plan information section, you'll see "International Services Enabled" listed if the feature is active on your account. Otherwise, click Add a Plan.
    5. Under Manage International Options, click While inside the US.
    6. Click the dropdown next to the device you want to manage, and click $0.00 - International Services Enabled.
    7. Click Continue to the Next Step.
    8. If prompted, select the date you want the change to go into effect.
    9. Review the changes to your account and click Confirm.

    You've successfully added the International Services Enabled feature to your line. If you want to add it to more than one line on your account, repeat the steps above for each line.

    For international rates and dialing instructions, please visit our International Services while in the US page.



  7. Yes, we have online coverage maps.



  8. While we appreciate your interest in Verizon Wireless service, unfortunately you won't be able to open a new Verizon Wireless account.



  9. If you want to change your Verizon plan, you'll be able to change to the S (2 GB), M (4 GB) or L (8 GB) size of the new Verizon Plan, or the 5 GB single line plan.

    Check your location



Troubleshooting
  1. In some instances, you may need to turn on Data Roaming in your device's Settings.



  2. In some cases, HD Voice isn't supported while roaming domestically. If you're having issues while roaming, you can use Wi-Fi Calling to get HD Voice.



  3. When you travel in roaming areas, data speeds may be limited or slowed to 2G (if you're on an unlimited size of the new Verizon Plan) or 3G (if you're on any other plan). Video streaming may be impacted in these areas.



  4. When the network indicator on the device screen displays "Extended," the device is connected to another carrier's network. This may mean slower data speeds.



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