DROID 4 by MOTOROLA

Eligible Droid 4 by Motorola users can get up to $300 off the purchase of a Moto Z Droid or Moto Z Force Droid. Learn how to get your upgrade discount.

Find device-specific support and online tools for your DROID 4 by MOTOROLA.

Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
DROID 4 by Motorola - Lapdock 100
[Video]
Watch this video to learn more about the Lapdock 100 on you Droid 4 by Motorola
Length: 1:25
DROID 4 by Motorola - Using HD Dock and HD Station
[Video]
Watch this video to learn more about using the HD Dock and HD Station on your Droid 4 by Motorola.
Length: 1:58
DROID 4 by Motorola - Lapdock 500
[Video]
Watch this video to learn more about the Lapdock 500 on your Droid 4 by Motorola
Length: 2:03

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Account Sync Settings - DROID 4 by Motorola
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for every device by operating system.
Watch How to Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID 4 - Getting To Know Your Phone
[Video]
Watch this video to get to know your Droid 4 by Motorola
Length: 2:35
DROID 4 by Motorola - Design
[Video]
Watch this video to learn more about the design of your Droid 4 by Motorola
Length: 0:58
DROID 4 by MOTOROLA Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Explore how to power your DROID 4 by Motorola on and off.
Motorola Droid and XOOM Users Upgrade Discount
[General Information]
Learn more about an upgrade discount available for eligible Motorola users to get up to $300 off a new Motorola device.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Extend Battery Life - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Battery Status - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your DROID 4 by Motorola with your Bluetooth device.
DROID 4 by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using your DROID 4 by Motorola.
DROID 4 by Motorola - Bluetooth Car Kit
[PDF]
DROID 4 by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Motorola Droid 4 - Bluetooth Car Kit
[PDF]
Motorola Droid 4 Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Call History - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Add a Speed Dial - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Airplane Mode - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Call a Number - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator:Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your DROID 4 by Motorola.
DROID 4 by Motorola - Simultaneous Voice and Data
[Video]
Watch this video to learn more about using simultaneous Voice and Data on your Droid 4 by Motorola.
Length: 0:34
DTMF - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Redial - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID 4 by Motorola - Using the Gallery App
[Video]
Watch this video to take a tour of the Gallery app. Learn how to use MotoCast and post comments on friends' photos through Facebook. Add a Gallery widget to your home screen for fast access.
Length: 1:47
DROID 4 By Motorola - Capturing and Sharing Pictures and HD Video
[Video]
Watch this video to learn how to use the camera on your Droid 4 by Motorola. Take pictures and share them with others.
Length: 2:17
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Adjusting Audio Setting
[Interactive Simulation]
Learn how to adjust audio settings for video on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Adjusting Video Setting for Messages
[Interactive Simulation]
A how-to guide for adjusting the setting to send video messages on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Changing Camera Effects
[Interactive Simulation]
Discover how to change the camera effects on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Changing Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Sharing a Video
[Interactive Simulation]
Learn how to share videos using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Turning Flash On and Off
[Interactive Simulation]
Learn how to turn the camera's flash on and of while using your Droid 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your Droid 4 by Motorola. .
DROID 4 by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Droid 4 by Motorola.
View Pictures / Videos - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Delete a Contact - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Caller ID Image - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Droid 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Adding a Favorite Contact
[Interactive Simulation]
An interactive guide for assigning a contact to a speed dial on your Droid 4 Smartphone.
DROID 4 by MOTOROLA Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing contact information using your DROID 4 by Motorola.
Edit a Contact - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Manage Data Usage - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by Motorola - Simultaneous Voice and Data
[Video]
Watch this video to learn more about using simultaneous Voice and Data on your Droid 4 by Motorola.
Length: 0:34
Data Roaming - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View MAC Address - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Phone Number - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Signal Strength - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Backlight - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Adjust Font Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Airplane Mode - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Adusting the Screen Timeout
[Interactive Simulation]
Learn how to save energy on your Droid 4 Smartphone by adjusting the screen timeout.
DROID 4 by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Setting Screen Scurity
[Interactive Simulation]
An interactive guide for setting screen security on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Droid 4 by Motorola.
DTMF - DROID 4 by MOTOROLA
[Device-Specific Instructions]
System Select - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Touchscreen Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Turn Screen Rotation On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid 4 by Motorola to Airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Remove Gmail™ Account - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID 4 by MOTOROLA Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Droid 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Switching Between Accounts
[Interactive Simulation]
An interactive guide for switching between accounts on your DROID 4 by Motorola.
Delete Email Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Gmail™ Notifications - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Gmail™ Sync - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Remove a Personal Email Account - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Gmail™ Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

DROID 4 by MOTOROLA Simulator: Adding Widgets and Apps
[Interactive Simulation]
Learn how to add widgets and apps on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Creating a Folder
[Interactive Simulation]
Learn how to customize the Favorites Tray on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to customize the Favorites Tray on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Deleting Widgets and Apps
[Interactive Simulation]
Learn how to delete widgets and apps on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Moving Widgets and Apps
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your DROID 4 by Motorola.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
DROID 4 by MOTOROLA Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your DROID 4 by Motorola.
Mobile Hotspot - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Turn Data On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Access Websites - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Add a Browser Bookmark - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Allow / Block Browser Cookies - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID 4 by MOTOROLA, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID 4 by MOTOROLA Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Closing a Window
[Interactive Simulation]
A visual walkthrough of closing a window in the web browser of your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Reading Later
[Interactive Simulation]
Learn how to save a website to read later in your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your DROID 4 by Motorola.
Turn JavaScript On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID 4 by MOTOROLA, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
DROID 4 by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your DROID 4 by Motorola.
Language Selection - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Change Device Password - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Turn Off Screen Lock - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Unlock the Device - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Locking and Unlocking the screen
[Interactive Simulation]
Discover how to use the security features to lock and unlock your DROID 4 by Motorola.
Modify SIM PIN - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Set Up Screen Lock - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Turn SIM PIN On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Insert SD Card - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Check Memory - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Removing a microSD Card
[Interactive Simulation]
Discover how to remove a microSD card from your DROID 4 by Motorola.
Format SD Card - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
DROID 4 by Motorola - Music Player
[Video]
Watch this video to learn more about the Music Payer on your Droid 4 by Motorola
Length: 1:50
Create Music Playlist - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Delete Music - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Play Music Files - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Navigating & Multitasking

DROID 4 by MOTOROLA Simulator: Accessing Open Apps
[Interactive Simulation]
A step-by-step guide for accessing open apps on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close the open apps on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Droid 4.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - DROID 4 by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered On) - DROID 4 by MOTOROLA
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Software Update: DROID 4 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID 4 by MOTOROLA.
Wipe Cache Partition - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Install System Updates - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Software Version - DROID 4 by MOTOROLA
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card on your Droid 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your DROID 4 by Motorola.
Modify SIM PIN - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Turn SIM PIN On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View SIM Card Number - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Speakerphone - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Vibrate Mode - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Volume Controls - DROID 4 by MOTOROLA
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Message Options - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Auto Receive Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message using your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your DROID 4 by Motorola.
Delete Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - DROID 4 by MOTOROLA
[Device-Specific Instructions]
View Text Messages - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a screenshot on your Droid 4 by Motorola.

TV

DROID 4 by Motorola - Mirror Mode
[Video]
Mirror Mode lets you display what's on your device on your TV. Watch this video to learn how to view media, play games, browse the web and share presentations on the big screen.
Length: 0:49
DLNA Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Wallpapers/Theme

DROID 4 by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your DROID 4 by Motorola.
DROID 4 by MOTOROLA Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on your DROID 4 by Motorola.
Set Wallpaper - DROID 4 by MOTOROLA
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - DROID 4 by MOTOROLA
[Device-Specific Instructions]
Add a Wi-Fi Network - DROID 4 by MOTOROLA
[Device-Specific Instructions]
DROID 4 by MOTOROLA Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your DROID 4 by Motorola to connect to a Wi-Fi network.
DROID 4 by MOTOROLA Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your DROID 4 by Motorola.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - DROID 4 by MOTOROLA
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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