Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Moto Z Play Droid Edition
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® SE
Google Pixel
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Apple® iPad® 2
Droid Turbo in Ballistic Nylon
Moto Z Force Droid Edition
Samsung 3G Network Extender
Samsung Galaxy J3 V
Verizon Jetpack® MiFi® 6620L
LG G3
LG G4™
Verizon Ellipsis® 8
Droid Turbo by Motorola
Samsung Galaxy Core Prime™
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Apple® iPhone® 4
Samsung Galaxy J3 (2016)
LG Revere® 3
Samsung Gusto® 3
Google Pixel XL
Samsung Galaxy Note7
Samsung Galaxy S® 6 edge
LG Cosmos™ 3
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX 2
Verizon MiFi® 4G LTE Global USB Modem U620L
HTC Desire® 526
LG G Vista
Hum by Verizon
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Samsung 4G LTE Network Extender
Pantech 4G LTE Global USB Modem UML290
Brigadier™ by Kyocera
Ellipsis™ Jetpack® MHS800L
Verizon LTE Internet and Home Phone
Verizon Wireless Home Phone
V20™
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
GizmoGadget™ by LG
GizmoPal® 2 by LG
Moto Z Droid Edition
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Convoy™ 3
Stylo™ 2 V
Verizon Ellipsis® 10
GizmoPal™
DuraXV
LG K8 V
Samsung Convoy® 4
LG G Pad 8.3 LTE
LG Extravert™ 2
Casio G'zOne Commando® 4G LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Microsoft Lumia 735
HTC One® (M8)
Moto G™ by Motorola
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem 551L
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Nexus 6
HTC Desire® 530
Moto G Play
LG K4™ LTE
HTC One M9
iPad® Pro
Samsung Galaxy Note® II
Samsung Convoy™ 2
Verizon 4G LTE USB Modem UML295
Gear S®
Sony Xperia® Z3v
PRIV™ by Blackberry®
Samsung Brightside™
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
iPad® Air 2
Apple® iPad® mini with Retina display
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
LTE Internet (Installed)
Nokia Lumia 928
Moto X™ by Motorola
HTC Desire® 626
DROID TURBO 2 - Designed by You
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Exalt™
Microsoft Surface 3
Verizon Wireless AirCard® 595
Galaxy Tab E
Samsung Intensity™ II
Galaxy Tab E (8.0)
BlackBerry® Bold™ 9930 smartphone
Ellipsis™ Jetpack® MHS815L
Nokia Lumia 822
HTC One®
LG Optimus Zone™ 2 Prepaid
Moto E™ Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon SureResponse®
DROID by MOTOROLA
HTC 10™
LG Revere®
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Terra™
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 2 (7.0)
Kyocera DuraXV+
LG Optimus Exceed™ 2
LG Cosmos™ 2
Blackberry Classic
Samsung Convoy™
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
Apple® iPad® Air™
LG Accolade™
Ellipsis® Kids
LG Revere® 2
Samsung Galaxy S® III mini
Samsung Galaxy Tab S2
LG enV®3
LG Exalt™II
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
DROID DNA by HTC
ZenPad™ Z8
Verizon Wireless USB760 Modem
G Pad™ 10.1 LTE
ZenPad™ Z10
Apple® iPad® with Wi-Fi + 4G
HTC One® (M8) for Windows®
LG G Pad™ X8.3
Samsung Galaxy S® 4 mini
Lancet™ for Android™
Apple® iPad® mini
Enact™ by LG
Samsung Galaxy Tab®
Motorola RAZR V3m
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Tab® 4 (10.1)
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
Samsung Gusto®
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
BlackBerry® Q10 smartphone
Samsung Galaxy Tab® (10.1)
iPad® mini 4
Lancet™
Lucid™3 by LG
Casio G'zOne Ravine®
Motorola XOOM™ 4G LTE
Hydro ELITE by KYOCERA
Pantech Breakout™
DROID BIONIC by MOTOROLA
Samsung Haven™
Lucid™ by LG
LG Cosmos™
LG 4G LTE USB Modem VL600
Apple® iPad® with Retina display
LG Vortex™
HTC One® remix
DROID X by MOTOROLA
Samsung Illusion™
Watch Urbane™ 2nd Edition LTE
Samsung Galaxy Stellar™
BlackBerry® Z30 smartphone
LG VX8300
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Motorola MOTO™ W755
DROID 4 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
DROID X2 by MOTOROLA
LG VX5500
LG enV® TOUCH
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
LG Extravert™
Galaxy Nexus by Samsung
Verizon Wireless UMW190 Global USB Modem
HTC One® max
Lucid™2 by LG
DROID INCREDIBLE by HTC
Motorola Barrage™
Samsung Intensity™
Spectrum™ 2 by LG
iPad® mini 3
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
Nokia 2366i
Samsung Fascinate™
Samsung Knack™
Samsung Alias™ 2
LG Cosmos™ Touch
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Nokia Lumia 2520
BlackBerry® Bold 9650 smartphone
Pantech Hotshot™
DROID 3 by MOTOROLA
LG Migosm
HTC Desire® 612
BlackBerry® Pearl™ Flip 8230 smartphone
Google Nexus 7
Pantech Perception™
Samsung SCH-u340
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Verizon Converged VOIP Device
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless AirCard® 595U USB Modem
HTC Rhyme™
HP Spectre x2
LG VX5400
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Motorola W385
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
DROID CHARGE by SAMSUNG
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Camera®
Pantech Marauder™
Casio G'zOne Rock™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Gear S2 classic
Samsung ATIV SE™
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Verizon Wireless USB720 Modem
Moto X™ - Designed by You
Spartan GoCam™
Casio G'zOne Brigade®
LG VX8350
Intuition™ by LG
Delphi Connect
Samsung ATIV Odyssey™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Alias™
HTC Rezound™
Samsung Galaxy View
BlackBerry® Storm2™ 9550 smartphone
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
Samsung Juke
Luge™ by Motorola Prepaid
DROID 2 by MOTOROLA
Apple® iPad®
Verizon Wireless Coupe™
Motorola XOOM™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Reality™
LG Ally™
Samsung SCH-u410
Pantech Crux™
Motorola Adventure™ V750
Motorola MOTO™ VU204
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
LG Voyager™
Sierra Wireless AirCard® 555D
LG Enlighten®
Samsung Galaxy Tab® (7.7)
Verizon Wireless PC5750 PC Card
Spectrum™ by LG
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio EXILIM
Samsung SCH-u430
LG Dare™
Revolution™ by LG
Verizon Wireless UM150 USB Modem
Casio G'zOne Ravine® 2 Non-Camera
LG Chocolate® Touch
Samsung Galaxy Note® 10.1
BlackBerry® Torch™ 9850 smartphone
Motorola V325
HP® Mini 1151NR Netbook
Sony Xperia® PLAY
Verizon Wireless Salute™
HTC Trophy™
Motorola MOTOKRZR K1m
Verizon Ellipsis™ 8 HD
DROID PRO by MOTOROLA
Samsung SCH-u540
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™
Verizon Wireless CDM8975
Samsung SCH-a870
Samsung Omnia® II
LG Chocolate®
DROID XYBOARD 10.1 by MOTOROLA
LG VX3200
Samsung Zeal™
LG enV®
Motorola E815
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
Samsung N150 Netbook
Motorola Entice™
LG VX5200
Verizon GizmoTab™
LG Versa™
Motorola MOTO™ Z6c World Edition
LG VX5300
BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola W315
Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
LG Glance™
HP Elite x2 1012
Verizon Wireless Razzle™
Pantech PN-820
Motorola Rival™
Nokia 6015i Prepaid
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® 3
Nokia 2605 Mirage
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
LG VX4650
DROID ERIS by HTC
Samsung Continuum™
DROID R2D2 by MOTOROLA
Pantech PN-215
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Samsung SCH-u550
Motorola RAZR V3c
LG Fathom®
Motorola V710
LG VX6000
Samsung SCH-a310
Motorola V60s
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Samsung Gleam®
LG V
Samsung Glyde™
Motorola CITRUS™
Nokia 6205
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung i700 Pocket PC
Nokia 3589i
Verizon Wireless Adamant™
Samsung Omnia®
Sharp KIN™ TWO
HTC Merge®
Samsung SCH-a850
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG VX9400
Verizon Wireless PN-300
LG Clout™
Samsung Sway™
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
BlackBerry® 8830 World Edition smartphone
Verizon XU870 Global ExpressCard®
Kyocera K323
Motorola MOTO Q™ music 9m
Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless CDM8950
Kyocera KPC650
Nokia 2128i
Verizon Wireless V640
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung SCH-a650
BlackBerry® 7750
Kyocera SE47
Samsung Saga™
Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
Samsung SCH-a530
Nokia 2285
Nokia 6215i
Samsung SCH-i730
Nokia 6315i
Motorola T720
LG VENUS™
Samsung SCH-n330
Motorola Q™
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Samsung SCH-a990
Motorola T730
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your DROID DNA by HTC - New Customers
[How to Use Guide]
Activating and Setting Up Your DROID DNA by HTC - New Verizon Wireless Customers
Activating Your DROID DNA by HTC - Existing Customers
[How to Use Guide]
Activating and Setting Up Your DROID DNA by HTC - Existing Verizon Wireless Customers

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
USB Mass Storage - DROID DNA by HTC
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Droid DNA by HTC Simulator: Finding More Help
[Interactive Simulation]
Discover how to find instructional videos for more help on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Droid DNA by HTC on and off.
Signal Strength - DROID DNA by HTC
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - DROID DNA by HTC
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Enable/Disable Fast Boot - DROID DNA by HTC
[Device-Specific Instructions]
Battery Overview - DROID DNA by HTC
[Device-Specific Instructions]
Battery Manager - DROID DNA by HTC
[Device-Specific Instructions]
Extend Battery Life - DROID DNA by HTC
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - DROID DNA by HTC
[Device-Specific Instructions]
DROID DNA by HTC - Bluetooth Car Kit
[PDF]
DROID DNA by HTC Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Droid DNA by HTC Simulator: Pairing With a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Droid DNA by HTC with your Bluetooth device.
Droid DNA by HTC Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to share media using bluetooth.
Droid DNA by HTC Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on and off Bluetooth functionality on your Droid DNA by HTC.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Call History - DROID DNA by HTC
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Restriction Settings - DROID DNA by HTC
[Device-Specific Instructions]
Add a Speed Dial - DROID DNA by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID DNA by HTC
[Device-Specific Instructions]
Dial a Number - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Droid DNA by HTC to call a new number.
Droid DNA by HTC Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Droid DNA by HTC Smartphone.
Place a Conference Call - DROID DNA by HTC
[Device-Specific Instructions]
Redial - DROID DNA by HTC
[Device-Specific Instructions]
Remove a Speed Dial - DROID DNA by HTC
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Camera Settings - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings to send it in an email or text message on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Changing the Camera from Rear to Front-Facing for Video
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your Droid DNA by HTC
Droid DNA by HTC Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Droid DNA by HTC
Droid DNA by HTC Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to turn the camera flash on and off on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Droid DNA by HTC.
Droid DNA by HTC Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out of a video using your Droid DNA by HTC.
Play / Copy Media (DLNA) - DROID DNA by HTC
[Device-Specific Instructions]
Record and Share a Video - DROID DNA by HTC
[Device-Specific Instructions]
Take and Share a Picture - DROID DNA by HTC
[Device-Specific Instructions]
View Pictures/Videos - DROID DNA by HTC
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - DROID DNA by HTC
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Tethered Modem Connection - Droid DNA by HTC
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Caller-ID Image - DROID DNA by HTC
[Device-Specific Instructions]
Contact Display Options - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Contact - DROID ERIS by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
Learn how to assign a speed dial number on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to create and add contacts to a group on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to add a contact to a group on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing the information of one of your contacts with someone else your Droid DNA by HTC Smartphone.
Edit a Contact - DROID DNA by HTC
[Device-Specific Instructions]
Link/Unlink Contacts - DROID DNA by HTC
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - DROID DNA by HTC
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - DROID DNA by HTC
[Device-Specific Instructions]
Optimize Data Usage - DROID DNA by HTC
[Device-Specific Instructions]

Date & Time

Date and Time Settings - DROID DNA by HTC
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View MAC Address - DROID DNA by HTC
[Device-Specific Instructions]
View PRL/ERI ID - DROID DNA by HTC
[Device-Specific Instructions]
View Phone Information - DROID DNA by HTC
[Device-Specific Instructions]

Device Search

Droid DNA by HTC Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen on your Droid DNA by HTC.

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Display Settings - DROID DNA by HTC
[Device-Specific Instructions]
Set Up Printing - DROID DNA by HTC
[Device-Specific Instructions]
Touchscreen Settings - DROID DNA by HTC
[Device-Specific Instructions]
Accelerometer Rotation - DROID DNA by HTC
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - DROID DNA by HTC
[Device-Specific Instructions]
Adjust Font Settings - DROID DNA by HTC
[Device-Specific Instructions]
Airplane/Standalone Mode - DROID DNA by HTC
[Device-Specific Instructions]
Alerts - DROID DNA by HTC
[Device-Specific Instructions]
Backlight - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Droid DNA by HTC by adjusting the screen timeout.
Droid DNA by HTC Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to help keep others from using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid DNA by HTC to silent.
Droid DNA by HTC Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid DNA by HTC to airplane mode.
Quick Settings - DROID DNA by HTC
[Device-Specific Instructions]
System Select - DROID DNA by HTC
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - DROID DNA by HTC
[Device-Specific Instructions]
Remove a Gmail™ Account - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Account Sync Settings - DROID DNA by HTC
[Device-Specific Instructions]
Delete a Gmail™ Message - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Droid DNA by HTC.
Droid DNA by HTC Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Droid DNA by HTC
Droid DNA by HTC Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts on your Droid DNA by HTC.
Gmail™ Auto Signature - DROID DNA by HTC
[Device-Specific Instructions]
Gmail™ Notifications - DROID DNA by HTC
[Device-Specific Instructions]
Gmail™ Sync - DROID DNA by HTC
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - DROID DNA by HTC
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - DROID DNA by HTC
[Device-Specific Instructions]
View Email Messages - DROID DNA by HTC
[Device-Specific Instructions]
View Gmail™ Messages - DROID DNA by HTC
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers - Google Maps™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - DROID DNA by HTC
[Device-Specific Instructions]

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Home Screen

Manage Icons - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add a folder for apps on the Home screen of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
Discover how to add and delete home screens on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Moving Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to move widgets and apps on the Home screen of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator:Resizing Widgets on the Home Screen
[Interactive Simulation]
Learn how to resize widgets on the Home Screen on your Droid DNA by HTC.
Rename Home Screen Folder - DROID DNA by HTC
[Device-Specific Instructions]
View Home Screen Panels - DROID DNA by HTC
[Device-Specific Instructions]
Window Shade - DROID DNA by HTC
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - DROID DNA by HTC
[Device-Specific Instructions]
Mobile Hotspot On/Off - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Setting Security on Mobile Hotspot
[Interactive Simulation]
Learn how to set mobile hotspot security on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off from your Droid DNA by HTC.
Mobile HotSpot - DROID DNA by HTC
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - DROID DNA by HTC
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Browser Cookies On/Off - DROID DNA by HTC
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your DROID DNA by HTC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to search the Internet using the keypad on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows and tabs in the web browser of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Searching the Web by Voice
[Interactive Simulation]
Learn how to search the Internet using your voice on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Droid DNA by HTC.
Edit a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Enable/Disable Data - DROID DNA by HTC
[Device-Specific Instructions]
JavaScript Settings - DROID DNA by HTC
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your DROID DNA by HTC, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - DROID DNA by HTC
[Device-Specific Instructions]
Web Browser - DROID DNA by HTC
[Device-Specific Instructions]
Websites - DROID DNA by HTC
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Droid DNA by HTC Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid DNA by HTC.
Language Selection - DROID DNA by HTC
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Droid DNA by HTC.
Password Options - DROID DNA by HTC
[Device-Specific Instructions]
Set Up Screen Lock - DROID DNA by HTC
[Device-Specific Instructions]
Turn Off Screen Lock - DROID DNA by HTC
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]
Check Memory - DROID DNA by HTC
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Accessing and Clearing the Notifications Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid DNA by HTC.
Droid DNA by HTC Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Droid DNA by HTC.

Near Field Communication (NFC)

Droid DNA by HTC Simulator: Using Near Field Communication (NFC)
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to share media using Near Field Communication.
Tap & Pay - DROID DNA by HTC
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: DROID DNA by HTC
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID DNA by HTC.
Install System Updates - DROID DNA by HTC
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - DROID DNA by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - DROID DNA by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
View Software Version - DROID DNA by HTC
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID DNA by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID DNA by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Droid DNA by HTC.
Droid DNA by HTC Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a Micro SIM card from your Droid DNA by HTC.
Modify the SIM PIN - DROID DNA by HTC
[Device-Specific Instructions]
Unblock SIM PIN - DROID DNA by HTC
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - DROID DNA by HTC
[Device-Specific Instructions]
Speakerphone - DROID DNA by HTC
[Device-Specific Instructions]
Alerts - DROID DNA by HTC
[Device-Specific Instructions]
Vibrate Mode - DROID DNA by HTC
[Device-Specific Instructions]
Volume Controls - DROID DNA by HTC
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

TV

DLNA Settings - DROID DNA by HTC
[Device-Specific Instructions]
Play / Copy Media (DLNA) - DROID DNA by HTC
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Set Default SMS App - DROID DNA by HTC
[Device-Specific Instructions]
Auto Receive Messages - DROID DNA by HTC
[Device-Specific Instructions]
Auto Signature - DROID DNA by HTC
[Device-Specific Instructions]
Delete Messages - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group from your Droid DNA by HTC.
Droid DNA by HTC Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Droid DNA by HTC Smartphone.
Droid DNA by HTC Simulator:Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text on your Droid DNA by HTC.
Message Options - DROID DNA by HTC
[Device-Specific Instructions]
View Text Messages - DROID DNA by HTC
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - DROID DNA by HTC
[Device-Specific Instructions]
Cut, Copy and Paste Text - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view pictures of the screen on your Droid DNA by HTC.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - DROID DNA by HTC
[Device-Specific Instructions]

Wallpapers/Theme

Droid DNA by HTC Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Droid DNA by HTC.
Droid DNA by HTC Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Discover how to set a picture as the background on your Droid DNA by HTC.
Wallpaper - Picture - DROID DNA by HTC
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - DROID DNA by HTC
[Device-Specific Instructions]
Add a Wi-Fi Network - DROID DNA by HTC
[Device-Specific Instructions]
Droid DNA by HTC Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Droid DNA by HTC to connect to the Internet with a Wi-Fi network.
Droid DNA by HTC Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Droid DNA by HTC.
Remove Wi-Fi Connection - DROID DNA by HTC
[Device-Specific Instructions]
Wi-Fi On/Off - DROID DNA by HTC
[Device-Specific Instructions]

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