Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Transfer Music Files - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Redial - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Droid Incredible 4G LTE by HTC Simulator: Turning On
[Interactive Simulation]
Learn how to turn on NFC on your Droid Incredible 4G LTE.
Droid Incredible 4G LTE by HTC Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
Discover how to activate the Mobile Hotspot features of your Rezound.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Backlight - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Droid Incredible 4G LTE by HTC Simulator: Creating a Launch Bar Folder
[Interactive Simulation]
A visual guide on how to create a launch bar folder on your Droid Incredible 4G LTE.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Web Browser - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Browser Cookies On/Off - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Droid Incredible 4G LTE by HTC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - Droid Incredible 4G LTE by HTC
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Droid Incredible 4G LTE by HTC, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Websites - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
To transfer or move music files/songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: DROID INCREDIBLE 4G LTE by HTC
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID INCREDIBLE 4G LTE by HTC.
Factory Data Reset (Powered On) - DROID INCREDIBLE 4G LTE by HTC
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Droid Incredible 4G LTE by HTC Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to install a SIM card on your Droid Incredible 4G LTE Smartphone.
How do I get a SIM card for HTC Incredible 4g LTE?
[Community]
Hello - I have an HTC Incredible 4g LTE, I need a SIM card.  How do I go about obtaining one? Thanks

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Alerts - DROID Incredible 4G LTE by HTC
[Device-Specific Instructions]

TV

HDMI Format - Android™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]

Still Have Questions?


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