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DROID TURBO 2 - Designed by You FAQs

General Information
  1. What is DROID Turbo 2 - Designed by You?

    DROID Turbo 2 - Designed by You is the smartphone that has more than a thousand combinations of customizable features.

    The features you can customize include:

    • Amount of memory
    • Colors of the front, back and frame
    • Material on the back of the phone
    • Metal accent color around the camera
    • Etch an engraved message (leather back only)
    • Customize a greeting that appears when your phone turns on

    Design your new DROID Turbo 2 today with Moto Maker on the DROID Turbo 2 - Designed by You page.



  2. What is Moto Maker?

    Moto Maker is Motorola's online studio where you can create your DROID Turbo 2 - Designed by You. To design one with Moto Maker, go to the DROID Turbo 2 - Designed by You page and tap the Design Yours button.

    Your new phone will be shipped to you in 7 business days or less (subject to product and parts availability).



  3. What is the Design Refresh promo?

    When you select the 64 GB storage option in Moto Maker you can redesign your phone for free later on, when you're ready for a new look1. You get one free redesign that you'll need to use within 2 years of when you purchased your DROID Turbo 2 - Designed by You. This deal is only available until December 31, 2015, so design yours today.

    To start designing with Moto Maker go to the DROID Turbo 2 - Designed by You page and tap the Design Yours button.



  4. What can I customize on my DROID Turbo 2 - Designed by You?

    With Moto Maker available on the DROID Turbo 2 - Designed by You page, you can select the following custom styling options, features and accessories:

    Styling

    • Front of phone: 3 front and frame combinations.
    • Back of phone: Choose from 3 different materials, each with their own custom color options.
      • Leather: 3 color options and you can have a message engraved on it
      • Balistic Nylon: 6 color options
      • Soft Grip: 6 color options
    • Accent (camera bezel): 10 color options

    Features

    • Memory: Select 32 GB or 64 GB
    • Name or Greeting: Choose a name or greeting that appears when your DROID Turbo 2 turns on

    Accessories

    Personalize your DROID Turbo 2 even more by adding cases and other accessories.



  5. How many configuration options are there in Moto Maker?

    There are more than 1000 combinations available.



  6. How long will it take to receive my DROID Turbo 2 - Designed by You after I place my order?

    After you order, your DROID Turbo 2 should arrive in 7 days or less (subject to product parts and availability).



  7. How can I redesign My DROID Turbo 2 - Designed by You?

    When you upgrade to 64 GB with Design Refresh1, you can trade in your DROID Turbo 2 - Designed by You within two years of purchase and choose a fresh new design.



  8. Are there any accessories available to match my DROID Turbo 2 - Designed by You?

    Yes, you can find accessories online for your DROID Turbo 2 at VerizonWireless.com.



Buying a DROID Turbo 2 - Designed by You
  1. Can I design and buy my DROID Turbo 2 - Designed by You online?

    Yes, you can design and purchase one online on our DROID Turbo 2 - Designed by You page.



  2. Does it cost extra to design my own DROID Turbo 2 - Designed by You?

    Many combinations are the same price as a standard DROID Turbo 2 smartphone.

    There are two available custom upgrades that do cost extra:

    1. Upgrade to 64 GB memory with design refresh ($96 or $4/month). Learn more about design refresh and how you can redesign your phone for free later on.

    2. Upgrade to a leather back ($24 or $1/month) which includes the option to engrave a personal message on it.


  3. What happens if my Moto Maker redemption email is missing?

    If your redemption email is missing, call Moto Care at (800) 734-5870. Motorola will tell you the PIN to complete the Moto Maker process.



  4. How long is my Moto Maker redemption PIN good for?

    Your redemption PIN is good for 45 days from the moment you place an order. After 45 days, your order will be canceled and refunded.

    If you're interested in purchasing a DROID Turbo 2 - Designed by You after 45 days, you can place a new order.



Returning and Exchanging Your DROID Turbo 2
  1. Can I return my DROID Turbo 2 - Designed by You?

    Yes, you have 14 days from the day it ships to you to return your DROID Turbo 2 - Designed by You. If you purchased a redemption PIN in a store, you can return the phone to the store you purchased the PIN from. For more information, visit our Return Policy page.

    If you purchased your DROID Turbo 2 - Designed by You through Motorola, you'll need to work with Motorola to return it by contacting them at (800) 734-5870. A restocking fee may apply.



  2. What if my DROID Turbo 2 - Designed by You has something wrong with it when I receive it?

    If your phone is under warranty and defective for any reason, you'll need to ship the defective device to Motorola and you will be issued an advanced exchange device.

    Refer to Motorola's website for more information about their return policy.



  3. What if I don't like the color of my DROID Turbo 2 - Designed by You when I receive it? Can I exchange it for a different color?

    If you don't like the color of your DROID Turbo 2 - Designed by You, you can exchange it within 14 days of the day it shipped. For more information, visit our Return Policy page.



  4. How do I replace my lost, accidentally damaged or stolen DROID Turbo 2 - Designed by You if I have equipment protection?

    If your DROID Turbo 2 - Designed by You is lost, stolen or accidentally damaged (including liquid and physical damage), and you're enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, file your insurance claim directly with Asurion:

    1. If your equipment is lost or stolen, remember to suspend your service in My Verizon. This will prevent anyone from using your phone until you find or replace it.

      Note: The account owner or account manager can also dial (800) 922-0204 (from any phone) to suspend your service using our Interactive Voice Response (IVR) system.

    2. There are two ways you can file an insurance claim:


  5. 1Offer valid only on the purchase of a 64 GB DROID Turbo 2 by Motorola purchased via Motorola's online customization portal Moto Maker on or before December 31, 2015 and must be redeemed within 2 years from the original date of purchase. This offer can only be redeemed once by the original purchaser, and cannot be combined with any other offers; void where prohibited. A valid credit card is required to redeem this offer. Original phone must be in good working condition and not have any physical or liquid damage, software or hardware alterations or any other damage not covered by the Motorola limited warranty. The design refresh phone may be a like new/refurbished phone. Additional terms apply. Visit motorola.com for full terms and conditions.

    MOTOROLA and the Stylized M Logo are trademarks of Motorola Trademark Holdings, LLC. All other trademarks are the property of their respective owners.

     

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