Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your DROID MAXX, DROID ULTRA, DROID MINI by MOTOROLA - Existing Customers
[How to Use Guide]
Setup guide for the Droid Maxx, Droid Ultra and Droid Mini
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your DROID MAXX, DROID ULTRA, DROID MINI by MOTOROLA - New Customers
[How to Use Guide]
Setup guide for the Droid Maxx, Droid Ultra, and Droid Mini
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
DROID ULTRA by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and off your Droid Ultra by Motorola.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
DROID ULTRA by MOTOROLA Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn on bluetooth on your device.
DROID ULTRA by Motorola - Bluetooth® Car Kit
[PDF]
DROID ULTRA by Motorola Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Learn how to place a call to a contact using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two active calls on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Teach your children how to call 911 on your Droid Ultra by Motorola.
How can I set up auto redial?
[Community]
I have "auto retry" checked, but it doesn't seem to work, so I wanted to manually be able to hit "redial"Found instructions online, but can't get to my call log to set the number.Is there a "redial" button, or way to set it?

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Accessing Camera Settings
[Interactive Simulation]
Discover how to access the camera settings on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide foradjusting the video setting for easy message sending on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Editing a Picture
[Interactive Simulation]
Discover how to edit a picture on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to take a picture from the Lock screen with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to turn on the camera's flash for taking a picture with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Quick Capture
[Interactive Simulation]
Discover how to use Quick Capture to take a picture by twisting the phone with your wrist from any screen on your Droid Ultra by Motorola camera.
DROID ULTRA by MOTOROLA Simulator: Video
[Interactive Simulation]
A visual walkthrough of the most common video features on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for the camera using your Droid Ultra by Motorola.
How do I get pictures directly from Google Drive to my Droid Ultra?
[Community]
can someone tell me how to get pictures from Google Drive directly to my device, so I can send them via text or attach to social media?
How do I move photos from my old device?
[Community]
How do I move photos from old device to my new Ultra?

Computer/PC Connectivity

USB Debugging Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding adding a contact to a group on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your favorites list on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your Droid Ultra by Motorola.
View Contact Sync Source - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Exactly when is data being used?
[Community]
I've had my Ultra for just a week and I've already built up 245MG in data and I don't know how I did it. Most everything I do is done at my home with wireless turned on. I have two questions: How do I know WHEN an app is turned off and not eating data?Most of the data eaten was downloading apps from...

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Accelerometer Rotation - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
System Select - Android™
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess the Settings on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Droid Ultra by Motorola by adjusting the screen timeout.
DROID ULTRA by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Droid Ultra by Motorola to silent.
DROID ULTRA by MOTOROLA Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Droid Ultra by Motorola to Airplane mode.
Since the Droid Ultra does not support expandable storage, can I access the built-in storage to store my media?
[Community]
Canefanatic66 asked Verizon Wireless: Q: Since the Droid Ultra does not support expandable storage, can I access the built-in storage to store my media? A: Yes, the device does allow you access to any files stored on the internal memory via an application that comes on the device.
Why don't I get wireless emergency alerts on my new device?
[Community]
My phone currently is a Droid Ultra. My old phone was a Droid Bionic. I have both phones sitting next to me, the old one is also turned on because I use it occasionally for certain things. I just received an Amber alert on the bionic but not on the ultra. I have the alerts enabled on the ultra. Why am...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DROID ULTRA by MOTOROLA Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Droid Ultra by Motorola.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

DROID ULTRA by MOTOROLA Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to organize apps into a folder on a Home screen of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on a Home screen of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to delete widgets and apps from a Home screen on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Droid Ultra by Motorola.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
DROID ULTRA by MOTOROLA Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Droid Ultra by Motorola so you can choose who uses your Internet connection.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Web Browser
[Interactive Simulation]
A step-by-step guide for browsing the web on your Droid Ultra by Motorola.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
DROID ULTRA by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Droid Ultra by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
DROID ULTRA by MOTOROLA Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
An interactive guide for locking and unlocking the screen to help keep you from using your Droid Ultra by Motorola while in your pocket or purse.
DROID ULTRA by MOTOROLA Simulator: Using Lock Screen Pages
[Interactive Simulation]
Learn how to use Lock screen pages to quickly access your favorite apps on your Droid Ultra by Motorola.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]

Navigating & Multitasking

DROID ULTRA by MOTOROLA Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Active Notifications
[Interactive Simulation]
Learn how to customize Active Notifications on your Droid Ultra by Motorola.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
DROID ULTRA by MOTOROLA and DROID MAXX by MOTOROLA Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Factory Data Reset (Powered On) - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
DROID ULTRA by MOTOROLA Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Learn how to insert a nano SIM card into your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your Droid Ultra by Motorola.
How do I find the PUK code on my Droid Ultra by Motorola?
[Community]
My husbands phone says to enter password for Sim card lock. He doesn't know it, it has never said that before.
I damaged my phone. Can I get a new one without my plan being impacted?
[Community]
My droid ultra was damaged , with only 6 months left on our current contract can I pick one up on ebay and swap out the sim card?? Do I have to get the exact same phone or can I get something different? Will this affect our monthly bill? Don't want to be paying any more than we already are.
My device won't connect to the Verizon network. How do I fix this?
[Community]
is there any way to reactivate current sim card

Sounds, Volume & Audio

Volume Controls - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Getting Directions Using Touchless Control
[Interactive Simulation]
Learn how to get directions using Touchless Control on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting Up Touchless Control
[Interactive Simulation]
Learn how to set up Touchless Control on your Droid Ultra by Motorola.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
DROID ULTRA by MOTOROLA Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message with your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Text Messaging
[Interactive Simulation]
Discover how to use the text messaging features of your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your Droid Ultra by Motorola.
How do I save a photo to my gallery that someone sent to me via text message?
[Community]
How can I save a photo to my gallery that someone sent to me via text message? Thanks!
How do I send a verbal text message with Google on my Motorola Ultra Droid?
[Community]
How  do I send a verbal text with Google on my Motorola Ultra Droid?
How do I set up group texting?
[Community]
I am trying to set up group texting.  Does this phone have that feature?  If so, how do you set it up?
I am trying to e-mail a video and the file size is to large to attach. How do I fix this?
[Community]
Trying to email a friend a video and it says the file size is to large to attach.  How do I change this?
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I send or receive a text?
[Community]
I just bought this phone today.  I switched over my phone number from ATT&T to Verizon.  However, I am not able to send/receive text messages except to the people I share a family plan with.  Please help me fix this.
Why does my text message app keep crashing?
[Community]
Just got this new Droid Ultra.  I can send text msgs but when I try to open a received on the app force closes.  Brought it to the store and the guy did a soft reset and thought that would fix it.  Came Home...not fixed.  Any suggestions?
Why don't I get text message notifications when I am on the phone?
[Community]
While I'm having a phone conversation, I do not receive any notification of any text messages that may come in.  Is there anything that I can do so that my phone will beep in my ear to let me know that I have a text message.  Very frustrating especially since I'm on the phone a lot.
Why is the same message being sent repeatedly?
[Community]
My daughter's new Droid Ultra keeps sending the same picture message over and over again to 2 of the other phones on our account.  It won't stop..help! Subject line was edited by: Verizon Moderator <<>>

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
How do I stop my phone from announcing incoming calls?
[Community]
My phone announces incoming calls, I forgot how I did it, how do I stop the announcements.

Wallpapers/Theme

DROID ULTRA by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Droid Ultra by Motorola.
DROID ULTRA by MOTOROLA Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on your Droid Ultra by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi On/Off - DROID Mini / DROID Ultra / DROID Maxx by Motorola
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Why can't I download apps while not on wi-fi?
[Community]
i have the droid ultra  cant download apps without being on wifi, help?

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