Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Set Up Device - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to activate your new DuraForce Pro.
Turn Off Android® Device Protection - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your DuraForce PRO.
Turn On Android® Device Protection - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your Kyocera DuraForce PRO with Sapphire Shield.
DuraForce PRO with Sapphire Shield User Guide (PDF)
[PDF]
This User Guide can help you get the most out of your device, like Home Screen features, shortcuts, status bar icons, notification panel, navigation tips, device setup, and advanced use.
Getting to Know Your Kyocera DuraForce PRO with Sapphire Shield
[PDF]
Get to know your new Kyocera DuraForce PRO with Sapphire Shield with this quick reference guide.
Top 10 Things to Do with Your New Kyocera DuraForce PRO with Sapphire Shield
[General Information]
Learn how to get the most out of your new Kyocera DuraForce PRO smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Basics

Kyocera DuraForce PRO: Charging Your Phone
[Interactive Simulation]
Learn how to charge your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Kyocera DuraForce PRO.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's some tips on how to extend the battery life of your DuraForce Pro.
Turn Battery Optimization On / Off - Android® 6.0 and higher (Kyocera)
[Device-Specific Instructions]
Battery optimization conserves power on your Kyocera device and is turned on by default.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Kyocera DuraForce PRO: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Kyocera DuraForce PRO with your Bluetooth device.

Calling & Dialing

Manage the Call Reject / Ignore List - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to manage the blocked contact list on your DuraForce PRO.
Activate Wi-Fi Calling - Kyocera
[Device-Specific Instructions]
Kyocera DuraForce PRO: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Calling a New Number
[Interactive Simulation]
Discover how to use your Kyocera DuraForce PRO to call a new number.
Kyocera DuraForce PRO: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Kyocera DuraForce PRO.

Camera, Photos & Videos

Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraForce PRO.
Kyocera DuraForce PRO: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Kyocera DuraForce PRO.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Kyocera DuraForce PRO: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Kyocera DuraForce PRO without looking at it.
Kyocera DuraForce PRO: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Kyocera DuraForce PRO.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Kyocera DuraForce PRO: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Kyocera DuraForce PRO to change alert sounds, turn off GPS and more.
Kyocera DuraForce PRO: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Kyocera DuraForce PRO by adjusting the screen timeout.
Kyocera DuraForce PRO: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Kyocera DuraForce PRO to Airplane mode.
Kyocera DuraForce PRO: Using Eco Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Kyocera DuraForce PRO's battery life for the most important functions.
Turn Screen Inversion On / Off - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
If the color scheme on your DuraForce PRO with Sapphire Shield is reversed, view this.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Kyocera DuraForce PRO: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Sending an Email to a Group
[Interactive Simulation]
Find out how to send an email to a group on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Kyocera DuraForce PRO.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Kyocera DuraForce PRO: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Kyocera DuraForce PRO for quick access to them.
Kyocera DuraForce PRO: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Kyocera DuraForce PRO to help organize your apps.
Kyocera DuraForce PRO: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Kyocera DuraForce PRO.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Kyocera DuraForce PRO: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Kyocera DuraForce PRO, so it's easy to find later.
Kyocera DuraForce PRO: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Kyocera DuraForce PRO.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Kyocera DuraForce PRO: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Kyocera DuraForce PRO.

Lock, Unlock, Password & Security

Unlock Screen - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
To unlock the screen on your DuraForce PRO, check out this info.
Kyocera DuraForce PRO: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Kyocera DuraForce PRO to help protect your private information.
Kyocera DuraForce PRO: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Kyocera DuraForce PRO.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.

Mobile Hotspot

Kyocera DuraForce PRO: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Kyocera DuraForce PRO as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]

Navigating & Multitasking

Kyocera DuraForce PRO: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Using the DuraGrid Widget
[Interactive Simulation]
Discover how to access and use Duragrid on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Kyocera DuraForce PRO.

Near Field Communication (NFC)

Kyocera DuraForce PRO: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Kyocera DuraForce PRO to wirelessly transmit information to other compatible devices.
Transfer Data via Android Beam - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
To wirelessly transfer data from your DuraForce PRO to another NFC-capable device, view this info.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Kyocera DuraForce PRO with Sapphire Shield - Software Update
[Updates]
Get instructions on how to download the latest software update for improvements and fixes to your device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Kyocera DuraForce PRO: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Kyocera DuraForce PRO to add memory for photos, videos, music, documents and more.

Social Networking

Kyocera DuraForce PRO: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Kyocera DuraForce PRO.
Kyocera DuraForce PRO: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Kyocera DuraForce PRO to help protect your account.
Kyocera DuraForce PRO: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Kyocera DuraForce PRO.
Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Turn Off All Sounds - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to turn off all sounds on the Kyocera DuraForce PRO.
Vibrate Mode - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
To unlock the screen on your HTC One M9, check out this info.

Status Indicators/Lights

View Signal Strength - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to view signal strength on the Kyocera DuraForce PRO with Sapphire Shield.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Kyocera DuraForce PRO: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Kyocera DuraForce PRO.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wallpapers/Theme

Set Wallpaper - Kyocera DuraForce PRO with Sapphire Shield
[Device-Specific Instructions]
Here's how to set wallpaper on your DuraForce PRO.
Kyocera DuraForce PRO: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Kyocera DuraForce PRO.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Activate Wi-Fi Calling - Kyocera
[Device-Specific Instructions]
Kyocera DuraForce PRO: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Kyocera DuraForce PRO to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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