Enterprise Messaging FAQs

General Information

  1. What is Enterprise Messaging?

    Enterprise Messaging is a Verizon Wireless branded messaging platform that lets enterprise business customers (100 or more corporate subscribers) send high volumes of text messages to support XML, SNPP, WCTP and SMTP protocols.

  2. Who can use Enterprise Messaging?

    Enterprise Messaging provides businesses with 100 or more corporate subscribers that have executed a Major Account Agreement and Enterprise Messaging Agreement with direct text messaging access to Verizon Wireless subscribers who have opted in to receive the enterprise's content.

  3. What are the requirements for my company to purchase Enterprise Messaging?

    To purchase Enterprise Messaging, you must be a Verizon Wireless business customer with 100 or more corporate subscribers and a valid Major Account Agreement. You'll also need:

    • A signed Enterprise Messaging Agreement
    • Static/Public Internet Protocol (IP) terminal for Enterprise Messaging provisioning
    • A Verizon Wireless-provided password for access to the secure Enterprise Messaging online portal

    Verizon Wireless will provide you with a pilot mobile phone activated on an Enterprise Messaging Plan.

  4. Why do I need an Enterprise Messaging pilot mobile phone on my account to use the Enterprise Messaging service?

    The Enterprise Messaging pilot mobile phone is used for:

    • Billing the service to your account
    • Serving as a security credential to identify an authorized contact from your company as a trusted user of the platform
    • Automated password resets associated with the Enterprise Messaging online portal

    The pilot mobile phone should always be kept in a secure place.

  5. What subscribers can my company send messages to using Enterprise Messaging?

    Enterprise Messaging can be used to send messages to Verizon Wireless subscribers.

    Your company can send messages to any of your corporate subscribers. You can also send messages to other Verizon Wireless subscribers, provided you establish a process for them to opt-in to receive your messages.

  6. Does the recipient of a message sent through Enterprise Messaging pay to receive the message?

    Yes, subscribers receiving messages that your company sends through Enterprise Messaging will be charged standard messaging rates according to their messaging plan. These messages aren’t considered Mobile to Mobile messages.

  7. What are XML, SNPP, WCTP and SMTP?

    These are acronyms for Internet protocols which support paging and email messaging. They can also be used to send text messages to mobile devices. They stand for:

    • Extensible Markup Language (XML)
    • Simple Network Paging Protocol (SNPP)
    • Wireless Communication Transfer Protocol (WCTP)
    • Simple Mail Transfer Protocol (SMTP)
  8. What is the intended use for Enterprise Messaging?

    Enterprise Messaging is designed for businesses and institutions to send alerts, updates or campaigns to their distribution lists of Verizon Wireless subscribers that have opted in to receive the company's messages. Enterprise Messaging can't be used to send unsolicited (SPAM), objectionable or illegal messages. Use of Enterprise Messaging is subject to industry (MMA, CTIA) and Verizon Wireless content standards.

isTealiumFlag=true