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All Topics
Call Forwarding
Caller ID
International
Media Center / Get it Now
Ringtones & Ringback Tones
Roaming
Voicemail
Wireless Emergency Alerts
Turn Call Forwarding Off from the Device
If you're not receiving calls, callers aren't getting through (e.g., fast busy signal, invalid number announcement, etc.) or they're getting an unknown party, view this.
My Verizon Website - Turn Call Forwarding On
This provides instructions for forwarding calls to another number via the My Verizon website.
Block Caller ID for an Outbound Call
Here's how to block your number from appearing on another device's Caller ID on a per-call basis.
Edit Share Name ID
Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.
My Verizon Website - Cancel Share Name ID
Here's how to remove Share Name ID from your account via the My Verizon website.
Place an International Call
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Media Center FAQs
Learn about Media Center (formerly Get It Now), where you can get apps and games for basic phones, as well as Ringback Tones for any phone.
Download Ringtones - Media Center
This article refers to basic handsets only.
Assign Ringback Tones - My Verizon Website
Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.
Purchase Ringback Tones - My Verizon Website
Here's how to purchase Ringback Tones for your device.
Delete a Ringback Tone - My Verizon Website
Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.
Purchasing Ringback Tones - Device
Here's how to buy Ringback Tones on a device.
Ringback Tones - Adjust Caller Greeting Settings - My Verizon Website
Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.
Ringback Tones - Create / Delete a Playlist - My Verizon Website
Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.
Ringback Tones - Edit a Playlist - My Verizon Website
Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.
Update the 3G Preferred Roaming List (PRL)
Here's how to update the Preferred Roaming Lists for your 3G device (doesn't apply to 4G devices).
Reset Voicemail Password from Device
Here's how change or reset your Voicemail password from your phone.
Retrieve Voicemail Messages
Here's how to retrieve voicemail messages from your device or another phone.
Voicemail Options
Here's info on how to use your Voicemail service.
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