Verizon employees enrolled in the Employee Phone Program (EPP) are not able to receive in-store support, but there are several options for immediate help:
This is called Bring Your Own Device (BYOD). For more information about BYOD and next steps, see My Verizon Support - Using My Verizon to Activate a Phone - BYOD.
Note: Employees do not receive in-store support. For transactions like ordering a new SIM card, please contact Customer Service.
The Trade-in Program is a great way to save money on a new phone. For more information about how to trade in your device, please refer to these pages:
How to Use Guide: Device Trade-in Program
Device Trade-in Program FAQs
Yes. You can make a payment arrangement through My Verizon, the My Verizon app or by calling #BAL from your mobile phone.
Note: Customer Service representatives are not able to make payment arrangements over the phone.
Verizon Smart Family™ (formerly Verizon FamilyBase®) can help you monitor data usage and set usage limits and restrictions for each user on an account. With Verizon Smart Family you can:
For questions on how to monitor account usage, please refer to our Verizon Smart Family FAQs.