Verizon employees enrolled in the Employee Phone Program (EPP) are not able to receive in-store support, but there are several options for immediate help:
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| Employee Discounts |
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Like-new devices at prices you'll love.
| TV, Internet & Home Phone Bundles |
The speed of Fios paired with America’s largest, most reliable network.
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| In-Store Pickup |
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| Disability Awareness |
Everyone deserves technology that makes them feel connected.
Forgot or |
This is called Bring Your Own Device (BYOD). For more information about BYOD and next steps, see My Verizon Support - Using My Verizon to Activate a Phone - BYOD.
Note: Employees do not receive in-store support. For transactions like ordering a new SIM card, please contact Customer Service.
Yes. You can make a payment arrangement through My Verizon, the My Verizon app or by calling #BAL from your mobile phone.
Note: Customer Service representatives are not able to make payment arrangements over the phone.
Verizon Smart Family™ (formerly Verizon FamilyBase®) can help you monitor data usage and set usage limits and restrictions for each user on an account. With Verizon Smart Family you can:
For questions on how to monitor account usage, please refer to our Verizon Smart Family FAQs.
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