External Wi-Fi service ticket resolution

Details About Your Verizon Service Issue:

If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.

Our Network team has investigated your connectivity concern, but did not find any Verizon network issues. An external Wi-Fi issue is causing your service issue. Below are some quick tips to help with Wi-Fi related issues:

  • Wi-Fi calling issues
    • For Wi-Fi calling issues, please turn Wi-Fi calling off, then turn it back on, and retest. If the issue persists, please use our Troubleshooting Assistant for your device.
    • Verizon Wireless can't troubleshoot Wi-Fi call quality, because those calls aren’t on our network. Please contact your internet service provider to check router settings that could improve your Wi-Fi call quality.
  • Activation issues
    • A Verizon network connection is required in order to complete initial activation. Make sure you’re in a good coverage area, and turn Wi-Fi off on your device to complete the activation process.

If you continue to experience connectivity issues, we suggest completing troubleshooting steps related to your issue. Our online Troubleshooting Assistant has step-by-step instructions to help with a variety of device issues.

Thank you for assisting us by letting us know there was a problem with your service. We apologize for any inconvenience this may have caused. We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!

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