First Responders Discounts FAQs

This page explains the first responder Verizon Wireless discount, including:

  • Who is eligible
  • Types of discounts
  • Registering for your discount

First Responder Discounts Details

  1. What is the first responder discount offered by Verizon Wireless?

    As part of our commitment to support those who serve our communities, Verizon Wireless offers discounts on wireless products and services to active duty, retired and volunteer state and local first responders.

    The amount of the discount depends on which of these eligible Verizon Wireless plans you have:

    Current Plans

      Plan First Responder Discount
    Mix and Match 

    Above Unlimited, Beyond Unlimited,* Go Unlimited,* Just Kids

    Account-level access discount:

    • 1 phone – $15
    • 2 phones – $35
    • 3+ phones – $40
    Non - unlimited Plans
    • The new Verizon Plan shared data plans (e.g., S, M, L)
    • 5 GB plan

    15% discount on your monthly account access fee, as long as the monthly fee is $34.99 or higher

    Connected Device Plans

    15% discount per line

    *Go Unlimited and Beyond Unlimited plans aren’t eligible for the first responder discount if you signed up for these plans before 6/18/18. If your plan isn’t eligible for the first responder discount, you can switch to one of our current plans.

     

    Other Plans

      Plan First Responder Discount
    Non-unlimited
    • The More Everything Plan
    • The Share Everything Plan
    • Single Basic Phone plan

    15% discount on your monthly account access fee, as long as the fee is $34.99 or higher

    Non-data

    Some older Verizon plans (e.g., the Nationwide Talk & Text plan) didn’t have a data allotment, but let you buy an add-on data feature.

    The add-on data feature is eligible for a 12% discount when the purchase is $24.99 or higher on a plan with a monthly fee of $34.99 or higher.

    Accessories Discount

    First responders are also eligible for a discount on select accessories:

    • 25% online when ordered through your My Verizon account
    • 10% when purchased at a Verizon Wireless Retail store
  2. Which plans are not eligible for the first responder discount?

    Prepaid plans, already discounted plans and promotional plans aren’t eligible for discounts through the first responder program.

  3. I'm first responder. Do I qualify for a discount?

    As part of our commitment to support the men and women who serve our communities, we offer discounts to state and local first responders who are active, retired or volunteer, including:

    • Firefighters, Emergency Medical Technicians (EMT) and Emergency Medical Services (EMS)
    • Law enforcement including State Troopers, Sheriffs, Sheriff's Deputies and Local Police

    Federal-level law enforcement personnel (e.g., Border Patrol Agents, CIA, DEA, FEMA, FBI, NSA, etc.) aren't eligible for the first responder discount. However, active federal government employees are eligible for discounts under the federal government employee discount program. Visit our Discounts by Verizon page to sign up for these discounts.

  4. I'm first responder and a military veteran. I already have the Verizon Wireless Military discount. Can I get both discounts at the same time?

    No, only 1 discount program can be attached to an account at a time. You can review the Military FAQ for military discount details to help you decide between the first responder and military discount offers.

  5. I already have an eligible Verizon Wireless plan. Will adding the First Responder discount change my current contract or payment agreement?

    No, adding a first responder discount won't change your current Verizon Wireless contract or payment agreement.

Registering for Your First Responder Discount

  1. Does the Verizon account have to be in my name to register for the first responder discount?

    Yes, to be eligible for the first responder discount, the account must be in your name, or you must be the approved account manager.

    If the account is in the name of your family member or friend, complete a Transfer of Service before registering for the discount.

    Find out more about changing the account to your name on our Transfer of Service FAQ page.

  2. How do I register for the first responder discount?

    Visit our discount program page to start the first responder discount process. Enter any phone number associated with your account and follow the step-by-step instructions.

    You'll be asked to validate your first responder status by giving either:

    • A legible copy of a pay stub or pension stub (not more than 60 days old)
      • If your employer doesn’t provide a physical paystub, you can submit an electronic direct deposit slip.
    • Your first responder ID or statement of volunteer service, which is a signed letter that:
      • Includes your first responder organization's location
      • Verifies your employment or volunteer status
      • Has your employee or volunteer ID

    You can use your smartphone to take a picture of your document instead of saving it to upload. Be sure to black out any sensitive personal information before taking the picture:

    • Salary
    • Tax amounts
    • Banking information
    • Social Security Number
    • Employee ID Number

     

  3. Why do I need to validate my first responder employment or affiliation?

    We ask you to validate your employment or affiliation with a first responder organization because this program is available only to active, volunteer and retired state and local first responders.

    We'll also periodically ask you to re-validate your status, to be sure we still have the right information about your organization and you're still getting the right discount.

  4. Can Verizon Wireless contact my employer or organization to verify my employment or affiliation status?

    No, to avoid delays, we ask that you verify your employment with us online by going to our Discounts by Verizon page.

  5. Do I need to submit a validation for each mobile number on my account?

    No, you only need to submit 1 form in your name to validate employment for your entire account.

  6. What does Verizon Wireless do with the information I submit as part of validation?

    The information you give us will only be used to validate your employment or affiliation status. We value your privacy and won't use the information in any way other than the stated purpose.

  7. Why are the last 4 digits of my Social Security Number needed for validation?

    The last 4 digits of your SSN helps ensure that the right customer account is identified for validation. This information is only used for account verification purposes. We value your privacy and won't use this information in any way other than the stated purpose.

  8. I submitted my first responder validation. How do I check the status of my request?

    Reviewing and validating your first responder discount submission generally takes 3 to 5 business days. If you didn't get a message from us after that time that your registration was validated, you can go to Check My Submission Status. Enter your mobile number and billing ZIP code to find your status.

    If you were notified that your submission was validated, you can view your discount through My Verizon. Go to the Notification Center’s main menu and:

    • Tap or click the My Plan & Services tab.
    • Scroll to the bottom of the page for Promotions and discounts.
  9. How long will it take for my account to be updated and my discount to be applied?

    After your employment status is confirmed, allow 1 to 2 billing cycles for discount updates to appear on your monthly bill.

  10. I got a notice that my employment or affiliation wasn't validated. What do I do?

    The notice has instructions for your submission. Follow the instructions on the notification and resubmit your validation submission if needed.

  11. I've validated my employment or affiliation. Why am I not getting a discount?

    You may be on a plan that's not eligible for a discount. If you got confirmation from us that you've been validated but didn't get the discount, you'll be automatically set to get a discount when you change to an eligible plan.

    Please see What is the first responder discount by Verizon Wireless? for eligible plans.

  12. I got my bill and was placed on the wrong discount. What do I do?

    Please contact our Validation Center.

  13. I got my bill and saw that my discount was removed. What do I do?

    Your discount might have been removed because we weren't able to validate your status as a first responder.

    Please either:

    • Re-validate at our Discounts by Verizon page so we can reapply your discount.
    • Contact our Validation Center for help.
  14. I'm no longer eligible for a first responder discount. Will I be retroactively charged the difference between the full price and discounted price of service?

    No, you won't be retroactively charged. If you're no longer eligible, the discount will simply be removed from your account.

  15. I'm no longer eligible to receive a first responder discount and am looking for a lower cost plan. What are my options?

    We offer plan options to meet many different data usages and budgets. You can explore the options on our Shop Data Plans page.

    When you're ready to change your plan, go to the Change Your Plan page in My Verizon. Refer to our Change Your Plan FAQs for more information.

  16. If I have questions or concerns about my discount or registration, who can I contact?

    You can contact our Validation Center for help with your first responder registration and validation. If you need help with your plan, contact one of our customer service representatives for help.

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