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Fleet AdministratorSM FAQs

General Information
  1. What is Fleet Administrator?

    Fleet Administrator is a vehicle-tracking solution from Verizon Wireless that lets you locate, monitor, and manage any vehicles equipped with this special vehicle-tracking hardware.



Software Application
  1. When looking at the Fleet Administrator screen, my vehicles haven't updated, why is that?

    Your vehicle could be powered off or out of coverage. This can happen if your vehicle is in an underground parking garage or in a tunnel. If all your vehicles have not updated the Verizon Wireless network could be down. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 for further information.



  2. I queried my vehicle in Fleet Administrator and haven't had a response. What is the problem?

    Your vehicle may be powered off or out of coverage. The last known position will still be shown. When the vehicle comes back into coverage, you will receive all updates.



  3. I set up a Geofence in Fleet Administrator but the vehicles are not triggering it?

    The Geofence has not been sent to the vehicle. Retry sending the Geofence when you know the vehicle is active.



  4. When I try to logon to the Fleet Administrator, I get the message "Connect failed. No server available." Why is that?

    You may not have Internet access (e.g. dialup hung-up, LAN/cable connection down, general Internet outage). Check your Internet connection by opening your Internet Explorer.

    Another possibility is that your IT Administrator might have blocked unknown Internet traffic and needs to allow the Fleet Administrator Internet traffic.

    Eventually, if none of the above is confirmed, the server might be offline. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.



  5. When I try to logon to the Fleet Administrator application, it says "Logon failed for ... Unknown user or password." What can I do?

    If you have used this logon name before, bear in mind that your username and password are case sensitive. Ensure that you are entering your information in the proper lower or upper case. If this is the first time that you are using your username and password, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to confirm or verify your logon.



  6. I set up a Customer Site in Fleet Administrator, but when the vehicles visit this location, it does not use the name I entered.

    Check if the vehicle visited the site location since you have set up this Customer Site. To do so, review the vehicle’s activity by replaying the day desired. Another possibility is that your Customer Site overlaps with another one. Check whether this is the case. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.



  7. I am searching for a location/street via Fleet Administrator but I cannot find what I want.

    This usually happens with new streets or roads, or streets and roads that are not in the area you are looking for. Try only using the name of the street or road you are searching for, without the "street," "road," "ave," or other particle it refers to. If you still cannot find the address needed, contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895.



  8. Sometimes my vehicles show "lat/lon xyz - unknown location" in Fleet Administrator.

    This happens when the vehicle is off the road or on a new and unnamed road. Contact Verizon Wireless Fleet Administrator Technical Support at (866) 527-9895 to verify that this is the case.



  9. How can I change my Fleet Administrator settings for my computer?

    From the Fleet Administrator Client Application, select: Settings > Alerts to modify your computer's event type settings and then check/uncheck the selections of your choice. To change the vehicle settings, go to Settings > General.

    Note: Hours of activity to fetch relates to the information seen in the daily activity log. This is recommended to remain at 24 hours.



  10. There is no trip/speed information in my Fleet Administrator. What can it be?

    Check that the vehicle tracking hardware or antennas have not been covered, disconnected or tampered with. If this is not the case, contact Verizon Wireless Fleet Administrator Technical Support directly at (866) 527-9895.



  11. How can I reset my Fleet Administrator password?
    1. From the Fleet Administrator Configuration application Menu bar, select: Security.
    2. Then choose Password.
    3. Enter your existing password under the Current Password section.
    4. Enter your new password under the New Password section.
    5. Confirm your new password selection by entering it one more time under Confirm New.
    6. Click OK.


  12. How do I set up a Customer Site in Fleet Administrator?

    Please refer to the instructions on how to set-up a Customer Site.



  13. How do I set up a Geofence in Fleet Administrator?

    Please review instructions for setting up Geofence.



  14. How long will my vehicle data remain on the Verizon Wireless Server for me to access via the Fleet Administrator application?

    Your vehicle data will remain on the Verizon Wireless server for you to access for a 90-day period. After the 90-day period, the data will be deleted from the server.



  15. How often will software upgrades for the Fleet Administrator application be available and how will I get them?

    Any modifications or upgrades to the software application will be sent to you on a CD-ROM once per year. You will then need to install them on your office computers. Minor upgrades will be available from www.verizonwireless.com. You will be notified via a pop-up window when minor upgrades are available.



  16. How often is data collected and sent to the server for me to access via the Fleet Administrator software application?

    Data is collected and sent to the server every 15 minutes.



  17. Do I need to obtain written consent from each employee that uses our vehicles associated with Fleet Administrator?

    You are required to provide notice to your employees that they are being tracked and you must comply with all laws, rules and regulations including individual's rights of privacy.



Device Questions
  1. What happens to my vehicle's Fleet Administrator data when the vehicle/device travels outside of the NationalAccess coverage area?

    The device continues to store the data until the vehicle comes back into a NationalAccess coverage area, at which time it will upload all of the collected data to the Verizon Wireless server for you to access via the Fleet Administrator software application.



  2. Is my Fleet Administrator device under warranty?

    Yes, your device comes with a standard one-year warranty from date of purchase. Please note that you will be responsible for repairs as a result of tampering of the device, however.



  3. What if I decide that I want to return the device and cancel my Fleet Administrator service?

    Our Worry Free Guarantee® allows you to return the device and cancel the service within the first 30 days after activation of the device or such other period as required by law (activation occurs the day the device is installed in your vehicle or 2 days after shipping). If you do cancel within the Worry Free Guarantee period, you will need to contact us and we will de-install the equipment from your vehicles and the equipment will be returned to Verizon Wireless. Please note that you will be charged $75 for the de-installation. If you cancel the service after the Worry Free Guarantee period, you will be charged a $50 early termination fee and will not be able to get a refund for the device.



  4. Can the Fleet Administrator device withstand vibrations, variations in temperature & humidity?

    The following are device specifications:

    • Vibration
      • Compliant, Tested as per SAE J1455 which is
      • Vibration, endurance: 4g Peak 100 to 1100Hz
      • Vibration, operation: 4g Peak 5 to 150Hz
    • Mechanical Shock
      • Compliant - Tested as per SAE J1455 which is 18g for 3ms
    • Temperature
      • Operational -4°F to +140°F
      • Storage -40°F to +185°F
    • Ingress Protection
      • IP54

    The device has E Mark, C Tick & FCC approvals for immunity & emissions.



Billing
  1. When will billing begin for the Fleet Administrator service?

    Billing is based on the delivery of the device and will begin typically two days after the device is shipped from our warehouse.



  2. What happens if my Fleet Administrator usage exceeds 2 MB during the month?

    While usage over 2 MB is very unusual, should you exceed the 2 MB allowance on any device during the month you will be billed an overage rate of $0.015/KB.



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