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All Topics
Call Forwarding
Caller ID
HD Voice
International
Push to Talk Plus
Ringtones & Ringback Tones
Voicemail
Wireless Emergency Alerts
Turn Call Forwarding Off from the Device
If you're not receiving calls, callers aren't getting through (e.g., fast busy signal, invalid number announcement, etc.) or they're getting an unknown party, view this.
My Verizon Website - Turn Call Forwarding On
This provides instructions for forwarding calls to another number via the My Verizon website.
Edit Share Name ID
Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.
Company Name ID FAQs
Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.
My Verizon Website - Cancel Share Name ID
Here's how to remove Share Name ID from your account via the My Verizon website.
Spam / Caller ID Spoofing
Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.
HD Voice for Android FAQs
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
LG G3 Simulator: Activating HD Voice
Learn how to activate HD Voice with your LG G3 to place video and HD Voice calls.
LG G3 Simulator: Calling with HD Voice
Learn how to make an HD Voice call for a clearer, more natural sound using your LG G3.
LG G3 Simulator: Calling with Video
An interactive guide on how to make a video call to a contact with HD Voice using your LG G3.
Place an International Call
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Video:
Preparing for International Travel
(length: 3:23)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Video:
Switching Your LG G3 to Global Mode
(length: 1:15 )
Find your phone number and SIM card. Prepare for travel abroad by swtiching your LG G3 to global mode. See the steps in this video.
Length: 1:15
My Verizon app - Manage International Plan and View Usage
Here's how to manage international plans and view international data usage via the My Verizon app.
My Verizon app - International Ready Check
Use the International Ready Check to determine if your device can be used while traveling internationally.
TravelPass® - My Verizon Website (Prepaid) - View International Usage
Here's how to view international usage details and charges via the My Verizon website (Prepaid).
Push to Talk Plus - Android™ - Initial Setup
Here's how to set up Push to Talk+ on your Android device.
Push to Talk Plus - App Settings
Here's how modify your app settings for Push to Talk Plus.
Push to Talk Plus - Edit a Contact
Here's how to edit a Push to Talk Plus contact.
Push to Talk Plus - Status Icons
Here's the Push to Talk Plus status icons for your device.
Push to Talk Plus Contact Management Tool - Verify Transaction History
Here's how to verify the transaction history on the Push to Talk contact management tool.
Push to Talk Plus - Send / Receive Instant Personal Alerts
Here's how to send or receive an Instant Personal Alert using Push to Talk Plus.
Push to Talk Plus - Create a Group
Here's how to create Push to Talk Plus group.
Push to Talk Plus - Delete a Contact
Here's how to delete a Push to Talk Plus contact.
Push to Talk Plus Contact Management Tool - Upgrade from 3G to 4G
Here's how to export Push to Talk Plus contacts with the contact management tool when upgrading from a 3G to 4G device.
Push to Talk Plus - Edit Groups
Here's how to edit a group using Push to Talk Plus.
Push to Talk Plus - Set Presence
Here's how to set your presence status on your Push to Talk Plus device.
Push to Talk Plus Contact Management Tool - Create a Sub List
Here's how to create a group sub list on the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Create a Template
Here's how to create a template in the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Create an Enterprise Group
Here's how to create a enterprise group with the Push to Talk Plus contact management tool.
Push to Talk Plus - Delete Groups
Here's how to delete a Push to Talk Plus group.
Push to Talk Plus - Place or Receive Individual Calls
Here's how to place or receive individual calls using Push to Talk Plus.
Push to Talk Plus Contact Management Tool - Assign Contacts
Here's how to assign contacts with the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Assign an Enterprise Group
Here's how to assign a enterprise group with the Push to Talk Plus Contact management tool.
Push to Talk Plus Contact Management Tool - Manage Groups
Here's how to manage group contacts on the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Manage Sub Lists
Here's how to manage sub list with the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Manage Templates
Here's how to manage templates with the Push to Talk Plus contact management tool.
Push to Talk Plus Contact Management Tool - Remove External Contacts
Here's how to remove external contacts with the Push to Talk Plus content management tool.
Push to Talk Plus - Place or Receive Group Calls
Here's how to place or receive group calls using Push to Talk Plus.
Push to Talk Plus - Send a Location Attachment
Here's how to share your Push to Talk Plus location.
Push to Talk Plus - Send a PDF File Attachment
Here's how send a PDF using Push to Talk Plus.
Push to Talk Plus - Send a Picture or Video Attachment
Here's how to share a picture or video attachment using Push to Talk Plus.
Push to Talk Plus - Send a Text Message
Here's how to send a Push to Talk Plus text message.
Push to Talk Plus - Send a Voice Message Attachment
Here's how to send a Push to Talk Plus voice message attachment.
Push to Talk Plus - Set Favorites
Here's how to set favorites through the Push to Talk Plus app.
Verizon Tones App FAQs - Set Up Ringtones & Ringback Tones
Learn about purchasing, managing and customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.
Assign a Ringback Tone to a Contact - My Verizon Website
Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.
Purchase Ringback Tones - My Verizon Website
Here's how to purchase Ringback Tones for your device.
Delete a Ringback Tone - My Verizon Website
Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.
Subscribe and Purchase a Ringback Tone via Text Message
Here's how to subscribe and purchase a Ringback tone via text message.
Ringback Tones - Adjust Caller Greeting - My Verizon Website
Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.
Download Pending Ringtones - Verizon Tones - Android™
Here's how to download pending ringtones via the Verizon Tones app on your Android device.
Ringback Tones - Create / Delete a Playlist - My Verizon Website
Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.
Ringback Tones - Edit a Playlist - My Verizon Website
Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.
Ringback Tones - Subscribe via the My Verizon Website
Here's how to subscribe to Ringback Tones via the My Verizon website.
Visual Voicemail FAQs - Set up the App and Check Messages
Use the Visual Voicemail app to check voicemail messages without placing a call. Learn about set up, create greetings, and save messages as text or email.
Set Up Voicemail
Follow these instructions on how to set up your Voicemail and greeting.
Reset Voicemail Password from Device
Here's how change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.
Retrieve Voicemail Messages
Here's how to retrieve Voicemail messages from your device or another phone.
Voicemail Options
Here's info on how to use your Voicemail service.
Activate Basic Visual Voicemail - LG
Here's how to access basic Voicemail on your LG smartphone.
Retrieve Voicemail from Another Phone or While Roaming
Here's how to check your voicemail messages from another phone or while roaming.
LG G3 - Check Voicemail
Here's how to check your Voicemail messages from the Visual Voicemail app, on your phone or a different phone.
Access Basic Visual Voicemail - LG
Here's how to access the Visual Voicemail app on your LG phone.
Forward a Premium Visual Voicemail Message - LG
Here's how to forward a Premium Visual Voicemail message on your LG phone.
Check for Visual Voicemail Messages - LG
Here's how to check for Visual Voicemail messages on your LG device.
Play a Basic Visual Voicemail Message - LG
Here's how to play a Basic Visual Voicemail message on your LG phone.
Reply to a Premium Visual Voicemail Message - LG
Here's how to reply to a Premium Visual Voicemail message on your LG phone.
Add a Contact via Basic Visual Voicemail - LG
Here's how to add a contact on your LG phone via Basic Visual Voicemail.
Delete Basic Visual Voicemail Messages - LG
Here's how to delete Basic Visual Voicemail messages for LG smartphone.
Place a Basic Visual Voicemail Callback - LG
Here's how to place a Basic Visual Voicemail callback on your LG phone.
Premium Visual Voicemail Caller Greeting - LG
Here's how to record a customized Premium Visual Voicemail caller greeting on your LG phone.
Reset Locked Out Voicemail Password
Here's how to reset your Voicemail password when locked out.
Save a Basic Visual Voicemail Message - LG
Here's how to save a Basic Visual Voicemail message on your LG phone.
Set Up a Basic Visual Voicemail Greeting - LG
Here's how to set up a Basic Visual Voicemail greeting for your LG device.
Wireless Emergency Alerts FAQs
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
Wireless Emergency Alert Capable Devices
A list of Wireless Emergency Alert Capable Devices
LG G3 - Wireless Emergency Alerts
To manage emergency alerts (e.g., AMBER Alerts, etc.) for your device, view this info.
24/7 automated phone system: call *611 from your mobile
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