Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 8
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Apple® iPhone® 7 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Moto Z Play Droid Edition
Verizon Wear24™
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
Galaxy J7 / J7 V
DROID TURBO 2
Apple Watch® Series 3
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
LG K20™ V
Samsung Galaxy S8+
Moto Z Force Droid Edition
Pixel™, Phone by Google
Google Pixel 2
Apple® iPad® 2
Samsung Galaxy Note5
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy Note® 4
Verizon Wireless Home Phone
Apple® iPhone® 5c
Samsung Galaxy J3 (2016)
Google Pixel 2 XL
LG Revere® 3
Samsung 3G Network Extender
Verizon Ellipsis® 7
DROID MAXX by MOTOROLA
Droid Turbo by Motorola
Apple® iPhone® 5
V20™
Motorola moto z2 play
Jetpack® MiFi® 7730L
LG G6™
Samsung Gusto® 3
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Motorola moto z2 force edition
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Cadence by Kyocera
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
GizmoGadget™ by LG
LG G5
Pixel™ XL, Phone by Google
Verizon 4G LTE Broadband Router
Samsung Galaxy J3 V
Stylo™ 2 V
LG G4™
LG Exalt® LTE
DROID MAXX 2
Apple® iPhone® 4s
Pantech 4G LTE Global USB Modem UML290
Apple® iPhone® 4
ZenPad™ Z8
Verizon Ellipsis® Jetpack® MHS900L
Moto Z Droid Edition
Hum+ by Verizon
LG K8 V
LG G3
Verizon LTE Internet and Home Phone
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto e4
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG Optimus Zone™ 3 Prepaid
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
PRIV™ by BlackBerry®
LG V10™
Samsung Galaxy S® 6 edge
LG Cosmos™ 3
Samsung 4G LTE Network Extender
Ellipsis® Jetpack® MHS800L
Galaxy J3 Mission Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® III
Galaxy Tab E (8.0)
Apple® iPad® (9.7-inch)
Samsung Convoy® 4
Microsoft Surface 3
DuraXV
Samsung Convoy™ 3
Motorola moto e4 plus™
Verizon Wireless Home Phone T2000
GizmoPal® 2 by LG
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
ZenPad™ Z10
Moto G Play
Verizon Global USB Modem USB730L
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem 551L
GizmoPal™
Samsung Gear S3 frontier
DROID RAZR M by MOTOROLA
Galaxy Tab E
KYOCERA DuraXVLTE
LG V30®
Samsung Convoy™ 2
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Casio G'zOne Ravine® 2
BlackBerry Classic
Casio G'zOne Commando®
ASUS ZenPad™ Z8s
Apple® iPad Pro® (12.9-inch)
Apple® iPad mini™
Verizon 4G LTE USB Modem UML295
Ellipsis™ Jetpack® MHS815L
LG K4™ LTE
Kyocera DuraXV+
Apple® iPad Air® 2
HTC 10™
Apple® iPad mini™ with Retina display
LG Exalt™
Samsung Gusto® 2
LG Extravert™ 2
Apple® iPad Pro® (10.5-inch)
Verizon Ellipsis® 8 HD
ZenFone™ V Live
LTE Internet (Installed)
ASUS ZenFone™ V
HTC One® (M8)
Sony Xperia® Z3v
Moto G™ by Motorola
ZTE Blade™ Vantage Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Commando® 4G LTE
ZTE Cymbal® LTE
LG G Pad 8.3 LTE
LG G Vista
LG G2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Apple® iPad Pro®
Samsung Intensity™ II
DROID ULTRA by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
HTC Desire® 530
Verizon Wireless USB760 Modem
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto X™ by Motorola
HTC One M9
BlackBerry® Q10 smartphone
Gear S®
Motorola RAZR V3m
Toyota Connected Car
Samsung Galaxy Note® II
Sonim XP5
Samsung Galaxy Tab® 2 (7.0)
Gear S2
HTC Desire® 526
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Apple® iPad Pro® (9.7-inch)
Apple® iPad® with Wi-Fi + 4G
Apple® iPad mini® 4
Samsung Galaxy Tab®
Apple® iPad®
DROID RAZR by MOTOROLA
Samsung 4G LTE Network Extender 2
Samsung Galaxy Tab S2
Galaxy Note® Edge
ASUS ZenFone™ AR
Samsung Galaxy Tab S3
Verizon GizmoTab™
Samsung Convoy™
Humx
Apple® iPad Air®
G Pad™ 7.0 LTE
Moto E™ Prepaid
HTC Desire® 626
LG Octane™
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
Nokia Lumia 822
BlackBerry® Z10 smartphone
LG Cosmos™ 2
LG Accolade™
Samsung Galaxy Book
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (10.1)
Nokia Lumia 928
Casio G'zOne Ravine®
BlackBerry® Z30 smartphone
Samsung Haven™
LG Exalt™II
Samsung Gusto®
DROID X by MOTOROLA
LG Revere® 2
LG enV®3
Samsung Intensity™ III
LG 4G LTE USB Modem VL600
Ellipsis® Kids
G Pad™ 10.1 LTE
Arlo Go
BlackBerry® Bold 9650 smartphone
Verizon Wireless AirCard® 595U USB Modem
Dell™ Vostro™ V13 Laptop
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Elite x2 1012
HTC One®
LG Terra™
Yealink One TalkSM IP DECT Phone Bundle
DROID RAZR MAXX HD by MOTOROLA
Nexus 6
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 4 (10.1)
LG enV®2
Verizon Wireless UMW190 Global USB Modem
Verizon Ellipsis® 10 HD
Samsung Alias™ 2
Lancet™ for Android™
Samsung Galaxy Camera®
Nokia Lumia Icon
LG VX8300
Samsung Gear S3 classic
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (8.0)
Samsung Intensity™
DROID X2 by MOTOROLA
LG Cosmos™
Samsung Smooth™
Motorola XOOM™ 4G LTE
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC One® (M8) for Windows®
Samsung Knack™
Casio G'zOne Boulder®
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Apple® iPad mini™ 3
Apple® iPad® with Retina display
Pantech Hotshot™
DROID BIONIC by MOTOROLA
Motorola Barrage™
DROID RAZR HD by MOTOROLA
Lancet™
Samsung SCH-u340
DROID 4 by MOTOROLA
Spartan GoCam™
LG Extravert™
LG enV® TOUCH
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Note® 10.1
Samsung Galaxy Stellar™
Lucid™3 by LG
Samsung Galaxy Note® Pro
DROID RAZR MAXX by MOTOROLA
DROID INCREDIBLE 2 by HTC
LG Optimus Exceed™ 2
Sony Xperia® Z2
Nokia Lumia 2520
LG VX5500
Transpyre™ Prepaid
Samsung Fascinate™
Pantech Breakout™
Verizon Wireless UM175 USB Modem
HTC One® max
LG VX8360
Samsung Galaxy™ Stratosphere™
Hydro ELITE by KYOCERA
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Zone™
DROID DNA by HTC
HTC One® remix
Verizon Wireless PC5750 PC Card
Motorola W385
Samsung Galaxy Tab® S
Pantech Perception™
LG VX5400
Samsung Illusion™
Samsung Galaxy™ Stratosphere™ II
Watch Urbane™ 2nd Edition LTE
Google Nexus 7
Enact™ by LG
DROID INCREDIBLE by HTC
Galaxy Nexus by Samsung
Samsung Galaxy View
Lucid™ by LG
Spectrum™ 2 by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Cosmos™ Touch
Pantech Jest™ 2
Samsung Gear S2 classic
LG VX8350
Samsung SCH-u410
HTC Desire® 612
Lexus Connected Car
Samsung Galaxy Tab® (7.7)
Lucid™2 by LG
Motorola XOOM™
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless G'zOne Type-S
Delphi Connect
LG VX5300
Casio G'zOne Rock™
Verizon Wireless Escapade®
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Curve™ 9370 smartphone
LG Voyager™
BlackBerry Classic Non-Camera
Motorola RAZR V3c
LG VX6100
LG Dare™
LG Chocolate® Touch
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola RAZR V3m in Gray
Luge™ by Motorola Prepaid
Motorola MOTO™ VU204
HP Spectre x2
LG VX5200
Pantech Caper™ Prepaid
Samsung Reality™
Samsung Galaxy Legend™
Motorola V325
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID XYBOARD 10.1 by MOTOROLA
Gateway® LT2016u Netbook
LG Chocolate® 3
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX3300
Samsung SCH-a870
Moto X™ - Designed by You
Samsung SCH-u540
Motorola W315
Samsung SCH-a630
Samsung SCH-a650
Samsung Zeal™
Motorola Entice™
G'zOne Boulder™ Black and Silver
LG VX4650
Motorola V325i
Verizon Wireless PN-300
Verizon Wireless U630 PC Card
BlackBerry® Curve™ 9310 smartphone
Verizon XU870 Global ExpressCard®
LG Clout™
Pantech Marauder™
Windows Phone 8X by HTC
Samsung ATIV SE™
Samsung SCH-u550
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
LG Ally™
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to use My Verizon to activate a new phone or bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
Here's hot to perform initial activation/setup on your 3G or 4G smartphone or basic phone.
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Transfer Files - Macintosh - Android™ File Transfer
[Device-Specific Instructions]
This shows how to transfer/move/upload music, pictures and videos between your Android device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
On your Android smartphone, use the Content Transfer app to assist with transferring contacts and media between devices.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Soft Reset - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Insert Battery - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Turn Battery Optimization On / Off - Android® 6.0 and higher (ASUS)
[Device-Specific Instructions]
The battery optimization setting helps conserve battery power on your ASUS device and is turned on by default.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Galaxy Nexus by Samsung Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your Galaxy Nexus with your Bluetooth headset.
Galaxy Nexus by Samsung Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Galaxy Nexus.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calls made from inside and outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Airplane Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Call a Number - Galaxy Nexus by Samsung
[Device-Specific Instructions]
DTMF - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to dialing by voice on your on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Galaxy Nexus to call a new number.
Galaxy Nexus by Samsung Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Galaxy Nexus Smartphone.
Redial - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Samsung Galaxy Nexus Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your Galaxy Nexus.
Speed Dial - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Applying Effects to a Picture
[Interactive Simulation]
A visual guide to applying effects with your camera on your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Turning Flash On
[Interactive Simulation]
Explore how to turn your camera's flash on while using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Zooming In and Out
[Interactive Simulation]
Explore how to zoom in and out for video on your Galaxy Nexus.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Delete a Contact - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Edit a Contact - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Galaxy Nexus contact list.
Galaxy Nexus by Samsung Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Creating a Group
[Interactive Simulation]
Explore how to create a group on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Galaxy Nexus.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Manage Data Usage - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Data Roaming - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Here's how to help determine if your Samsung device has liquid damage.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View MAC Address - Galaxy Nexus by Samsung
[Device-Specific Instructions]
View Phone Info - Galaxy Nexus by Samsung
[Device-Specific Instructions]
View Phone Number - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Airplane Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
DTMF - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Galaxy Nexus to silent.
Galaxy Nexus by Samsung Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Galaxy Nexus to airplane mode.
Samsung Galaxy Nexus Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Galaxy Nexus Smartphone by adjusting your screen timeout.
System Select - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Remove Gmail™ Account - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Galaxy Nexus by Samsung Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to your email while using a Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Galaxy Nexus.
Gmail™ Sync - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal Email Account - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate and lock your device, view this info.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Galaxy Nexus by Samsung Simulator: Mobile Hotspot Security Settings
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Galaxy Nexus Smartphone.
Galaxy Nexus by Samsung Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
Discover how to activate the Mobile Hotspot features of your Galaxy Nexus.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Turn Data On / Off - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Clear Temporary Internet Files - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Access Websites - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Allow / Block Browser Cookies - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Galaxy Nexus by Samsung, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Galaxy Nexus by Samsung Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Galaxy Nexus to search the Web with your voice.
Turn JavaScript On / Off - Galaxy Nexus by Samsung
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock the Device - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Modify SIM PIN - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Set Up Screen Lock - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Android®
[Device-Specific Instructions]
Check Memory - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Navigating & Multitasking

Galaxy Nexus by Samsung Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Galaxy Nexus.

Near Field Communication (NFC)

Turn NFC On / Off - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - Galaxy Nexus by Samsung
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Galaxy Nexus by Samsung
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Software Update: Galaxy Nexus by Samsung
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Galaxy Nexus by Samsung.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
View Software Version - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Here's how to view the software version your Galaxy Nexus by Samsung is running.

SIM Card

Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to install a SIM card on your Galaxy Nexus Smartphone.
Modify SIM PIN - Galaxy Nexus by Samsung
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Speakerphone - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Vibrate Mode - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Volume Controls - Galaxy Nexus by Samsung
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, view this.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Picture/Video Messaging Email Address
[Device-Specific Instructions]
View Text Messages - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Delete Messages - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Galaxy Nexus by Samsung Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your Galaxy Nexus.
Galaxy Nexus by Samsung Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Galaxy Nexus Smartphone.
Text Message Signature - Android™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Galaxy Nexus by Samsung
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Common Accessibility Settings - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Galaxy Nexus by Samsung Simulator: Set Picture as Wallpaper
[Interactive Simulation]
Explore how to set your pictures as your Galaxy Nexus's wallpaper.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Galaxy Nexus by Samsung Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
Learn how to use your Galaxy Nexus to connect to a Wi-Fi network.
Galaxy Nexus by Samsung Simulator: Turning Off Wi-Fi® Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Galaxy Nexus Smartphone.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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