Samsung Galaxy Note® 10.1 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note 10.1.

Filter all topics below.


App Issues

Power Up in Safe Mode - Samsung Galaxy Note® 10.1

Here's how to boot your Galaxy Note 10.1 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Backup Assistant Plus

Access Backup Assistant℠ Plus - Samsung Galaxy Note® 10.1

Here's how to access Backup Assistant Plus on your Galaxy Note 10.1 tablet.

Back Up Contacts - Backup Assistant Plus - Android™ Tablet

Here's how to back up contacts via Backup Assistant Plus on your Android tablet.

Back Up Media - Backup Assistant℠ Plus - Android™ Tablet

Here's how to back up pictures and other media via Backup Assistant Plus on your Android tablet.

Backup Assistant℠ Plus - Tablets

Here's a list of tablets available with Backup Assistant Plus.

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Restore Contacts - Backup Assistant℠ - Android™ Tablet

Here's how to restore contacts via Backup Assistant on your Android tablet.

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Contacts

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Data

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

GPS & Location Based Services

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

General

Add Widgets to Home Screen - Samsung Galaxy Note® 10.1

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note (10.1).

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Clear App Cache - Samsung Galaxy Note® 10.1

Here's how to clear cached data if your Galaxy Note 10.1 runs slow, crashes or resets or apps freeze.

Enable / Disable App - Samsung Galaxy Note® 10.1

Here's how to turn pre-installed apps on your Galaxy Note Tablet 10.1 on or off.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Power Up in Safe Mode - Samsung Galaxy Note® 10.1

Here's how to boot your Galaxy Note 10.1 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Reset App - Samsung Galaxy Note® 10.1

Here's how to reset apps if your Galaxy Note 10.1 crashes, resets or freezes.

Stop Running Apps - Samsung Galaxy Note® 10.1

Here's how to stop running apps if they freeze / hang or cause your Galaxy Note 10.1 to crash, reset or run slowly.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Automatic App Restore On / Off - Samsung Galaxy Note® 10.1

Here's info on backing up and restoring app data on your Galaxy Note 10.1.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Uninstall Apps - Samsung Galaxy Note® 10.1

Here's how to remove or delete apps if your Galaxy Note 10.1 is unresponsive, freezes or an app won't open.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Home Screen

Add Widgets to Home Screen - Samsung Galaxy Note® 10.1

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note (10.1).

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Kickbit

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Android™ - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

Verizon Cloud

Verizon Cloud - Android Tablet - Manage Photos / Videos

Here's how to manage photos and videos in Verizon Cloud from your Android tablet.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Verizon Cloud - Android™ Tablet - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android tablet.

Verizon Cloud - Android™ Tablet - Manage Documents

Here's how to manage documents and create favorites in Verizon Cloud from your tablet.

Verizon Cloud - Android™ Tablet - Manage Music

Here's how to manage your music in Verizon Cloud from your Android tablet.

Verizon Cloud - Android™ Tablet - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android tablet.

Verizon Cloud - Android™ Tablet - Restore Content

Here's how to download Verizon Cloud content on your Android tablet.

Verizon Cloud - Android™ Tablet - Sync Media

Here's how to sync photos, videos, music and documents from your Android tablet via Verizon Cloud.

Verizon Cloud - Android™ Tablet - Uninstall Cloud

Here's how to remove or disable the Verizon Cloud app on your Android tablet.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Messages (Message+)

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android® - Send a Message with eGift Attachment

Here's how to send an eGift attachment via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Create a Group Contact List

Here's how to create a group contact list using Verizon Messages on your Android Smartphone.

Verizon Messages - Android™ - Pair Devices

Here's how to pair an Android tablet or Palm device with a smartphone via the Verizon Messages (Message+) app.

Verizon Messages - Android™ - Restore Messages

Here's how to restore messages via Verizon Messages (Message+) after switching Android devices.

Verizon Messages - Android™ - Save Message to SD (Memory) Card

To save messages to an SD (Memory) Card via Verizon Messages (Message+), view this.

Verizon Messages - Android™ - Send a Data eGift

Here's how to send a data eGift via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Set Up Glympse

To set up Glympse via the Verizon Messages (Message+) app on your Android device, view this info.

Verizon Messages - Android™ - Set Up Group Messaging

Here's how to set up group messaging when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ - Uninstall

To uninstall the Verizon Messages (Message+) app from your Android device, view this.

Verizon Messages - Android™ - Video Trimmer

To use the Verizon Messages (Message+) video trimmer, check out this info.

Verizon Messages - Android™ - View / Disconnect Paired Devices

Here's how to view or disconnect paired Android devices from the Verizon Messages (Message+) app.

Verizon Messages - Android™ Smartphone - Turn Off Auto Reply

To turn off auto reply for the Verizon Messages (Message+) app, view this info.

Verizon Messages - Android™ Tablet - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Android tablet.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.