Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Can I switch to a spare device if mine is broken?
[Community]
So my phone is on its last leg. It's a Droid X and it is starting to bug out and the screen has got spots now. I have a family member who has offered me their Galaxy Note 2 as a replacement. It is a Verizon Note 2 so it is on the correct provider. How would I go about switching phones. Also will...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Samsung Galaxy Note® II Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Note II smartphone.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy Note® II
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove Battery - Samsung Galaxy Note® II
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note® II
[Device-Specific Instructions]
Insert Battery - Samsung Galaxy Note® II
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note II.

Calendar

Can you sync the Samsung calendar with an Outlook calendar?
[Community]
can you sync samsung's calendar to Outlook calendar? How?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Note® II
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Call History - Samsung Galaxy Note® II
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® II
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]
Call a Number - Samsung Galaxy Note® II
[Device-Specific Instructions]
Redial - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to CHANGE the ringtone on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Making a Phone Call
[Interactive Simulation]
An interactive guide on how to make a phone call in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Note® II to call a new number.
Samsung Galaxy Note® II Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Samsung Galaxy Note II smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting for messaging on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing Camera Setting Shortcuts
[Interactive Simulation]
Learn how to CHANGE camera setting shortcuts on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to CHANGE the camera from rear to front-facing on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to CHANGE the camera from rear to front-facing on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Creating and Accessing Photo Notes
[Interactive Simulation]
Discover how to create and access picture notes using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Tagging a Picture Using Social Tag 2.0
[Interactive Simulation]
An interactive guide on how to tag a picture using Social Tag 2.0 on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Best Shot
[Interactive Simulation]
Discover how to use best shot on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Buddy Photo Share
[Interactive Simulation]
Discover how to use Buddy Photo Share which automatically tags your friends in pictures you take with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Burst Shot
[Interactive Simulation]
An interactive guide on how to use burst shot, which takes several pictures one after another, on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Share Shot
[Interactive Simulation]
An interactive guide on how to use Share Shot to instantly send pictures you take with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for taking pictures with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Note II.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Note® II SCH-I605
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Caller ID Image - Samsung Galaxy Note® II
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note II
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy Note® II
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Accessing a Favorite Contact
[Interactive Simulation]
Learn how to access a favorite contact in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding Contacts
[Interactive Simulation]
Learn how to add a contact on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your favorites on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
An interactive guide on how to assign a number to speed dial on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a Contact from Favorites
[Interactive Simulation]
Learn how to remove a contact from your favorites in Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing a Contact's Information
[Interactive Simulation]
Discover how to share the information of one of your contacts with someone else on your Samsung Galaxy Note II.
View Contact Sync Source - Samsung Galaxy Note® II
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® II
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy Note® II
[Device-Specific Instructions]
Can I see what is causing my galaxy note 2 to use data?
[Community]
Has anyone had a problem with the galaxy note 2 using a lot of data lately?

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy Note® II
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy Note® II
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy Note® II
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® II
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]
I have a pop-up that says "TouchWiz Home has stopped working." What is TouchWiz and what does it do?
[Community]
My granddaughter was playing with my phone. Under application manager (ALL) I have several ICONS that I do not know what they are, but afraid to deleat them. How do I find out what they are, and if I need them?
Samsung Galaxy Note® II Simulator: Accessing Settings
[Interactive Simulation]
Learn how to acess settings in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adjusting the Touch Key Lighting
[Interactive Simulation]
Discover how to adjust the touch key lighting on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note II smartphone by adjusting the screen timeout.
Samsung Galaxy Note® II Simulator: Changing Gesture Settings
[Interactive Simulation]
Learn how to CHANGE gesture settings on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to prevent others from using your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note® II to Airplane mode.
Set Up Printing - Samsung Galaxy Note® II
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® II
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Samsung Galaxy Note II
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy Note® II
[Device-Specific Instructions]
Remove a Personal Email Account - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® II Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting an Email Notification Alert
[Interactive Simulation]
A visual guide for setting an email notification alert on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your Samsung Galaxy Note II.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Note® II
[Device-Specific Instructions]
What is the "black stain" on my screen?
[Community]
I put my note II on a phone charger.  display immediately gt a "black inky stain" in it.  over a few hours the stain spread.  now screen completely black.  What happened and can it be repaired?  If not repaired, can I get content (apps) moved to new phone?

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note II.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Turn JavaScript On / Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Galaxy Note II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Web Browser - Samsung Galaxy Note® II
[Device-Specific Instructions]
Allow / Block Browser Cookies - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Note II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Access Websites - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Opening Browser Windows
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages to read later even without an Internet connection on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Keypad
[Interactive Simulation]
Learn how to search the web by keyboard using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search the web by voice with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy Note II.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy Note® II
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to CHANGE a Lock screen shortcut on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock the screen of your Samsung Galaxy Note II smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® II
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy Note® II
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy Note® II Simulator: Accessing Open Apps
[Interactive Simulation]
Learn how to open apps on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to a Home screen on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Contact to the Favorite Contacts Widget
[Interactive Simulation]
Discover how to add a contact to the Favorite Contacts widget in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Home Screen
[Interactive Simulation]
Learn how to add a Home screen on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding and Deleting Apps from Favorites
[Interactive Simulation]
Discover how to add and delete apps from your favorites in Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Creating a Favorites Tray Folder
[Interactive Simulation]
Learn how to create a Favorites Tray folder for orgainzing apps on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Customizing the Favorites Tray
[Interactive Simulation]
A visual guide on how to CHANGE the apps in the Favorites Tray on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Deleting a Home Screen
[Interactive Simulation]
Learn how to delete a Home screen on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Getting Around Your Device
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
Learn how to move widgets and apps on a Home screen of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide on how to navigate multiple screens in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from a Home screen on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching to Starter Mode
[Interactive Simulation]
Learn how to switch to Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning the Device On and Off
[Interactive Simulation]
Learn how to turn on and off your Samsung Galaxy Note II smartphone.

Near Field Communication (NFC)

Samsung Galaxy Note® II Simulator: Using S Beam
[Interactive Simulation]
Learn how to use S Beam on your Samsung Galaxy Note II.
Tap & Pay - Samsung Galaxy Note® II
[Device-Specific Instructions]
Turn NFC On / Off - Samsung Galaxy Note® II
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Software Update: Samsung Galaxy Note II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note II.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® II
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Samsung Galaxy Note® II
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
How do I perform a software update on my Galaxy Note 2?
[Community]
How do I update my software on the note 2? Having problems connecting to the internet.
My device got stuck while update. What should I do?
[Community]
The phone says "Downloading...Do not turn off target!!". If I do turn it off, is it going to brick my phone?
When will note 2 get the lollipop version?
[Community]
When will note 2 get the lollipop version?
Why does the update keep failing on my Galaxy Note 2?
[Community]
I bought a note 2 that is on Verizon's 4g lte prepaid service, it has android 4.1.1 and has a software update through Verizon but every time the update completes and shuts of my phone and reboots, the sound is muted, then it unmutes and download fails. I have factory reset my phone and still nothing.....

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
How do I find my PUK code?
[Community]
Suddenly my Galaxy Note II Verizon phone is asking for my unlock code. It's never done this before. I don't know what the code is. I went on the Verizon website but all chat agents are busy, and, of course, I can't call them from my phone since it is locked. Is there another way of finding out what my...
Modify SIM PIN - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your Samsung Galaxy Note II smartphone.
Where do I find my PUK code on the Galaxy Note 2?
[Community]
My Galaxy Note II is asking for a PUK to unlock my SIM card. Any ideas onwjere I get this?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note® II
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set Ringtones - Samsung Galaxy Note® II
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® II
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy Note® II
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Can I check text messages on my PC?
[Community]
can u check ur text messages from off the Note II from ur computer
How do I get emojis for samsung galaxy note 2?
[Community]
I want the same emojis as the iphone users. Please help
How do I turn off spell check while texting?
[Community]
When I am writing a text message, my phone has an automatic spell checker of some sort which arbitrarily changes words it doesn't recognize into ones that it does--without alerting me or letting me change back. Many words and abbreviations common to my industry (real estate) do not pass muster with the...
Samsung Galaxy Note® II Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Text Input Entry Method
[Interactive Simulation]
Learn how to CHANGE the text input entry method on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting a Text Notification Alert
[Interactive Simulation]
A visual walkthrough on how to set a text notification alert on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning Driving Mode On and Off
[Interactive Simulation]
A visual walkthrough on how to turn on and off driving mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to write a text message with your Samsung Galaxy Note II.
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I send or receive texts?
[Community]
to the more everything plan, with unlimited talk/texting. But its not letting me send or receive text messages. Tried taking the SIM out for 5 minutes and putting it back in and still no luck. Also tried clearing cache/data in the messaging application. Is there something else im supposed...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Capturing Screenshots
[Interactive Simulation]
Discover how to capture screenshots on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search by voice in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Learn how to set a calendar alarm using S Voice™ on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Using Air View™
[Interactive Simulation]
A visual guide on how to use Air View to preview something without openeing it on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Easy Clip
[Interactive Simulation]
Discover how to use Easy Clip draw a shape around an object on the screen of your Samsung Galaxy Note II to save or share.
Samsung Galaxy Note® II Simulator: Using Gestures
[Interactive Simulation]
Learn how to use the S Pen™ gestures on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Group Play
[Interactive Simulation]
Learn how to use Group Play for sharing content with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Idea Sketch
[Interactive Simulation]
An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Pop Up Note
[Interactive Simulation]
Learn how to use Pop Up Note on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Pop Up Video
[Interactive Simulation]
Discover how to use Pop Up Video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Quick Command™
[Interactive Simulation]
Learn how to use Quick Command on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Samsung Link
[Interactive Simulation]
Discover how to use Samsung Link on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using the S Pen™ to Write
[Interactive Simulation]
Discover how to use the S Pen to write on your Samsung Galaxy Note II.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Visual and Hearing Accessibility Settings - Samsung Galaxy Note® II
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

Wallpapers/Theme

Samsung Galaxy Note® II Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to CHANGE the wallpaper on your Samsung Galaxy Note II.
Set Wallpaper - Samsung Galaxy Note® II
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® II
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Note® II Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note® II to connect to a Wi-Fi network.
Samsung Galaxy Note® II Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
A visual guide on how to use Wi-Fi direct on your Samsung Galaxy Note II.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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