Samsung Galaxy Note® II - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note II.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Note® II

Here's how to quickly set up your Samsung Galaxy Note II.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Note® II

Here's how to move files from internal storage on your Samsung Galaxy Note II to an SD / memory card.

Move Music Files from Device - Samsung Galaxy Note® II

Here's how to transfer music files from your Galaxy Note II to a computer.

Move Music Files to Device - Samsung Galaxy Note® II

Here's how to transfer music files from a computer to your Galaxy Note II.

Move Pictures / Videos from Device - Samsung Galaxy Note® II

Here's how to transfer picture or video files from your Galaxy Note II to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® II

Here's how to transfer picture or video files from a computer to your Galaxy Note II.

S Beam™ On / Off - Samsung Galaxy Note® II

Here's how to turn your S beam on or off on your Galaxy Note II.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from Android™)

Here's how to transfer content from your old Android device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Transfer Data via Android Beam - Samsung Galaxy Note® II

To wirelessly transfer data from your Note II to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® II

Here's how to wirelessly transfer data from your Samsung Galaxy Note II to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® II

Here's how to wirelessly transfer data from your Galaxy Note II to another NFC-capable device.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

View Signal Strength - Samsung Galaxy Note® II

Here's how to view signal strength on the Galaxy Note II.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy Note® II

Here's how to improve the battery life for your Galaxy Note II.

Insert Battery - Samsung Galaxy Note® II

Here's how to insert the battery into your Note II.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Samsung Galaxy Note® II

Here's how to manage 'Battery / Power saver' settings on your Samsung Galaxy Note II to improve battery performance.

Remove Battery - Samsung Galaxy Note® II

Here's how to remove the battery on the Samsung Galaxy Note 2.

Soft Reset - Samsung Galaxy Note® II

Here's how to perform a soft reset on your Note 2 if it crashes and resets, freezes or runs slow.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Turn Power Saver On / Off - Samsung Galaxy Note® II

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Galaxy Note II.

View Battery Info - Samsung Galaxy Note® II

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Note II.

View Battery Status - Samsung Galaxy Note® II

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Note II.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note® II Simulator: Pairing with a Bluetooth® Device

Learn how to pair a Bluetooth device to your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Turning Bluetooth® On and Off

Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note II.

Send Contact via Bluetooth® - Samsung Galaxy Note® II

Here's how to send a contact on your Galaxy Note II via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Note II

Here's how to turn Bluetooth for your Galaxy Note II on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - Samsung Galaxy Note® II

Here's how to add a speed dial to your Galaxy Note II.

Block / Unblock Numbers - Samsung Galaxy Note® II

Here's how to send unwanted calls directly to voicemail for your Galaxy Note II.

Call a Number - Samsung Galaxy Note® II

Here's how to place a call from your Galaxy Note II.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Galaxy Note® II

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note II and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Samsung Galaxy Note® II

Here's how to place a conference call from your Galaxy Note II.

Redial - Samsung Galaxy Note® II

Here's how to manually redial a number previously called from your Galaxy Note II.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Remove a Speed Dial - Samsung Galaxy Note® II

Here's how to delete a speed dial from your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Changing the Ringtone

Learn how to CHANGE the ringtone on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Dialing by Voice

Discover how to dial by voice on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Making a Phone Call

An interactive guide on how to make a phone call in Starter mode with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Placing a Call to a New Number

Learn how to use your Samsung Galaxy Note® II to call a new number.

Samsung Galaxy Note® II Simulator: Returning to a Call

A visual guide on how to return to a call on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Switching Between Calls

Learn how to switch between calls on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a contact on your Samsung Galaxy Note II smartphone.

Turn Airplane Mode On / Off - Samsung Galaxy Note® II

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note II, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Samsung Galaxy Note® II

To view or clear the call history on your Galaxy Note II, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Galaxy Note® II

Here's how to transfer picture or video files from your Galaxy Note II to a computer.

Move Pictures / Videos to Device - Samsung Galaxy Note® II

Here's how to transfer picture or video files from a computer to your Galaxy Note II.

Record and Share a Video - Samsung Galaxy Note® II

Here's how to record and send a video using your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adjusting the Video Setting for Messaging

Learn how to adjust the video setting for messaging on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Changing Camera Setting Shortcuts

Learn how to CHANGE camera setting shortcuts on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Changing the Camera from Rear to Front-Facing

An interactive guide on how to CHANGE the camera from rear to front-facing on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Creating and Accessing Photo Notes

Discover how to create and access picture notes using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sharing Videos

A visual guide to sharing a video on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sharing a Picture

Learn how to share pictures using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Tagging a Picture Using Social Tag 2.0

An interactive guide on how to tag a picture using Social Tag 2.0 on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Taking a Picture

Learn how to take a picture using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Best Shot

Discover how to use best shot on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Buddy Photo Share

Discover how to use Buddy Photo Share which automatically tags your friends in pictures you take with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Burst Shot

An interactive guide on how to use burst shot, which takes several pictures one after another, on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Share Shot

An interactive guide on how to use Share Shot to instantly send pictures you take with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Zooming In and Out

Discover how to zoom in and out for taking pictures with your Samsung Galaxy Note II.

Share Picture from Gallery - Samsung Galaxy Note® II

Here's how to share a saved picture from your Samsung Galaxy Note II.

Share Video from Gallery - Samsung Galaxy Note® II

Here's how to share a saved video from your Samsung Galaxy Note II.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Samsung Galaxy Note® II

Here's how to take and share a picture from your Galaxy Note II.

View Device Screen on TV - Samsung Galaxy Note® II

Here's how to view your Galaxy Note II screen on a compatible external device.

View Pictures / Videos - Samsung Galaxy Note® II

Here's how to view pictures and/or videos on your Galaxy Note II.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Tethered Modem Connection - Samsung Galaxy Note® II

Here's how to use your Note II as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Samsung Galaxy Note II SCH-I605

Here's how to facilitate a connection between your Galaxy Note II SCH-I605 and a computer with the Android SDK.

Windows® Device Manager Conflicts - Samsung Galaxy Note® II

If you can't transfer media between your Galaxy Note II and PC, view this info.

Contacts

Add a Contact - Samsung Galaxy Note® II

Here's how to add a contact to your Galaxy Note II.

Caller ID Image - Samsung Galaxy Note® II

Here's how to set or change the image for a saved contact on your Galaxy Note II.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Samsung Galaxy Note® II

Here's how to configure how you want your contacts to display on your Galaxy Note II.

Delete a Contact - Samsung Galaxy Note® II

Here's how to remove a contact from your Galaxy Note II.

Edit a Contact - Samsung Galaxy Note® II

Here's how to edit a contact on your Galaxy Note II.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® II

Here's how to export contacts to an SD / memory card in your Galaxy Note II.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® II

Here's how to import contacts from an SD / memory card to your Galaxy Note II.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Samsung Galaxy Note® II

Here's how to link or unlink duplicate contacts in your Galaxy Note II.

Manage Allowed Contacts - Blocking Mode - Samsung Galaxy Note® II

Here's how to add and remove allowed contacts via 'Blocking mode' on your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Accessing a Favorite Contact

Learn how to access a favorite contact in Starter mode with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adding Contacts

Learn how to add a contact on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adding a Contact to Favorites

Learn how to add a contact to your favorites on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Adding a Contact to a Group

A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Adding a Picture to a Contact

Discover how to add a picture to an existing contact on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Assigning a Speed Dial Number

An interactive guide on how to assign a number to speed dial on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Creating a Group

Learn how to create a group on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Removing a Contact from Favorites

Learn how to remove a contact from your favorites in Starter mode on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sharing a Contact's Information

Discover how to share the information of one of your contacts with someone else on your Samsung Galaxy Note II.

Send Contact via Bluetooth® - Samsung Galaxy Note® II

Here's how to send a contact on your Galaxy Note II via Bluetooth.

Separate Contact Information - Samsung Galaxy Note® II

Here's how to separate contacts that have been linked together on your Galaxy Note II.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Samsung Galaxy Note® II

Here's how to view where a phonebook contact on your Galaxy Note II was imported from.

Data

Allow / Deny Data Roaming - Samsung Galaxy Note® II

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Note II.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Email Account Data Usage Settings - Samsung Galaxy Note® II

To modify data usage options for the personal email account on your Galaxy Note II, view this info.

Manage Data Usage - Samsung Galaxy Note® II

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Note II.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Samsung Galaxy Note® II

To turn the mobile data for your Samsung Galaxy Note II on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Samsung Galaxy Note® II

Here's how to view / restrict the amount of data an app on your Galaxy Note II uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Samsung Galaxy Note® II

If your Galaxy Note II shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note® II

Here's how to view the device ID (IMEI) for your Galaxy Note II.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Samsung Galaxy Note® II

Here's how to view the Wi-Fi MAC address for your Galaxy Note II.

Device Settings

Adjust Account Sync Settings - Samsung Galaxy Note® II

Here's how to view sync settings on your Galaxy Note II if you're not receiving email and app notifications.

Adjust Display Settings - Samsung Galaxy Note II

Here's how to adjust display options including screen timeout, multi window, smart screen and daydream on your Galaxy Note II.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - Samsung Galaxy Note® II

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note II.

Manage DTMF Tones - Samsung Galaxy Note® II

If you're calling into an automated system (e.g., Voicemail) from your Galaxy Note II and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note® II Simulator: Accessing Settings

Learn how to acess settings in Starter mode with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adjusting the Touch Key Lighting

Discover how to adjust the touch key lighting on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adusting the Screen Timeout

A visual guide for saving energy on your Samsung Galaxy Note II smartphone by adjusting the screen timeout.

Samsung Galaxy Note® II Simulator: Changing Gesture Settings

Learn how to CHANGE gesture settings on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Changing the Language

An interactive guide for changing the language settings on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Setting Screen Security

A walkthrough for setting screen security to prevent others from using your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note® II to Airplane mode.

Set Schedule - Blocking Mode - Samsung Galaxy Note® II

Here's how to set the time schedule for 'Blocking mode' on your Galaxy Note II.

Set Up Printing - Samsung Galaxy Note® II

Here's how to set up and add a printer to your Galaxy Note II.

Turn Airplane Mode On / Off - Samsung Galaxy Note® II

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note II, view this info.

Turn Blocking Mode On / Off - Samsung Galaxy Note® II

Here's how to turn 'Blocking mode' for your Galaxy Note II on or off.

Turn Notifications On / Off - Blocking Mode - Samsung Galaxy Note® II

Here's how to manage 'Blocking mode' notifications for your Galaxy Note II.

Turn Screen Rotation On / Off - Samsung Galaxy Note II

If the display on your Galaxy Note II doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Note® II

Here's how to add a personal email account to your Galaxy Note II.

Add an Existing Google™ Account - Samsung Galaxy Note® II

Here's how to add your Google (Gmail) account on your Galaxy Note II.

Adjust Account Sync Settings - Samsung Galaxy Note® II

Here's how to view sync settings on your Galaxy Note II if you're not receiving email and app notifications.

Compose and Send Email Message - Samsung Galaxy Note® II

Here's how to create and send an email message from your Galaxy Note II.

Compose and Send a Gmail™ Message - Samsung Galaxy Note® II

Here's how to create and send an email message from your Galaxy Note II.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Samsung Galaxy Note® II

Here's how to create a new Google account on your Samsung Galaxy Note II.

Delete Email Messages - Samsung Galaxy Note® II

Here's how to delete email messages from your Galaxy Note II.

Delete Gmail™ Messages - Samsung Galaxy Note® II

Here's how to delete email messages from your Galaxy Note II.

Email Account Common Settings - Samsung Galaxy Note® II

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note II.

Email Account Data Usage Settings - Samsung Galaxy Note® II

To modify data usage options for the personal email account on your Galaxy Note II, view this info.

Email Account Notification Settings - Samsung Galaxy Note® II

If you're not getting notifications for the personal email on your Galaxy Note II, view this info.

Email Account Password and Server Settings - Samsung Galaxy Note® II

To update the personal email password/server settings for your Galaxy Note II, view this info.

Email Account Signature Settings - Samsung Galaxy Note® II

To enter or edit the personal email signature on your Galaxy Note II, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Note® II

To adjust the personal email sync frequency settings on your Galaxy Note II, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ Auto Signature - Samsung Galaxy Note® II

Here's how to enter or edit the personal email signature on your Galaxy Note II.

Gmail™ Notifications - Samsung Galaxy Note® II

Here's how to manage personal Gmail notifications on your Galaxy Note II.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Samsung Galaxy Note® II

Here's info on updating work email settings for your Galaxy Note II.

Perform a Gmail™ Sync - Samsung Galaxy Note® II

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note II.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® II

Removing then re-adding a work email account on your Galaxy Note II often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Note® II

Removing then re-adding a Gmail account on your Galaxy Note II often fixes email issues.

Remove a Personal Email Account - Samsung Galaxy Note® II

Removing then re-adding an email account on your Galaxy Note II often fixes email issues.

Reply to an Email Message - Samsung Galaxy Note® II

Here's how to reply to an email message from your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Including an Attachment

Learn how to add an attachment to an email with your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Replying to an Email

A visual guide for replying to an email on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sending an Email to a Group

Learn how to send an email to a group with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Setting Up Corporate Email

Learn how to set up a corporate email account on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Setting an Email Notification Alert

A visual guide for setting an email notification alert on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Switching Between Email Accounts

Discover how to switch between email accounts on your Samsung Galaxy Note II.

Set Up Corporate Email (Exchange ActiveSync®) - Samsung Galaxy Note® II

Here's how to add a work email account on your Galaxy Note II.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Samsung Galaxy Note® II

Here's how to view email messages on your Galaxy Note II.

View Gmail™ Account Address / Username - Samsung Galaxy Note® II

Here's how to view your Gmail username on your Galaxy Note II.

View Gmail™ Messages - Samsung Galaxy Note® II

Here's how to view Gmail messages on your Galaxy Note II.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Note® II

Here's how to turn GPS location for your Galaxy Note II on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Turn Proximity Sensor On / Off - Samsung

Here's how to adjust the screen on your Samsung smartphone to preserve battery life and eliminate unwanted keypad presses while on a call.

Google Backup & restore

Google™ Backup and Restore - Samsung Galaxy Note® II

To ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up, view this.

Home Screen

Access Notification Panel - Samsung Galaxy Note® II

Here's how to open the notification panel on your Galaxy Note II.

Add Shortcuts to Home Screen - Samsung Galaxy Note® II

Here's how to add a shortcut to a Home screen on your Galaxy Note II.

Add Widgets to Home Screen - Samsung Galaxy Note® II

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Note II.

Mode Change - Samsung Galaxy Note® II

Here's how to change the Home screen layout on your Galaxy Note II if it looks different.

Remove Items from Home Screen - Samsung Galaxy Note® II

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Note II.

Rename Home Screen Folder - Samsung Galaxy Note® II

Here's how to rename folders from the Home screen on your Galaxy Note II.

View / Manage Home Screen Panels - Samsung Galaxy Note® II

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note II.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Samsung Galaxy Note® II

Here's how to change your mobile hotspot password for your Samsung Galaxy Note II.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung Galaxy Note® II

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Note II.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Note® II

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy Note II.

Mobile Hotspot - Samsung Galaxy Note® II

Here's how to access the mobile hotspot on your Galaxy Note II.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Note® II

Here's how to turn the Mobile Hotspot for your Galaxy Note II on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Access Websites - Samsung Galaxy Note® II

Here's how to access websites on your Galaxy Note II using the web browser.

Add a Browser Bookmark - Samsung Galaxy Note® II

Here's how to add a browser bookmark on your Galaxy Note II.

Add a Virtual Private Network - Samsung Galaxy Note® II

Here's how to add a virtual private network (VPN) to your Galaxy Note II.

Allow / Block Browser Cookies - Samsung Galaxy Note® II

If you can't browse the Internet or view website images on your Samsung Galaxy Note II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Change the Browser Start / Home Page - Samsung Galaxy Note® II

Here's how to change the Home page in Chrome on your Galaxy Note II.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - Samsung Galaxy Note® II

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Galaxy Note II, follow these steps.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Delete a Browser Bookmark - Samsung Galaxy Note® II

Here's how to remove a browser bookmark from your Galaxy Note II.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - Samsung Galaxy Note® II

Here's how to edit a browser bookmark on your Galaxy Note II.

Launch a Browser Bookmark - Samsung Galaxy Note® II

Here's how to connect to a website from browser bookmarks on your Galaxy Note II.

Open Web Browser - Samsung Galaxy Note® II

Here's how to open the default web browser on your Samsung Galaxy Note II.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Samsung Galaxy Note® II Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Closing Browser Windows

An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Opening Browser Windows

A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Reading Later

Learn how to save web pages to read later even without an Internet connection on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Searching by Keypad

Learn how to search the web by keyboard using your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Searching by Voice

Learn how to search the web by voice with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Searching the Web from the Home Screen

Discover how to search the web from the Home screen of your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Switching Between Windows

Discover how to switch between windows in the web browser of your Samsung Galaxy Note II.

Save Pictures from Browser - Samsung Galaxy Note® II

Here's how to save images viewed from websites on your Samsung Galaxy Note II.

Turn Data On / Off - Samsung Galaxy Note® II

To turn the mobile data for your Samsung Galaxy Note II on or off, follow these steps.

Turn JavaScript On / Off - Samsung Galaxy Note® II

If you can't view websites or pages won't load/render on your Samsung Galaxy Note II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Note® II

Here's how to change the language used on your Galaxy Note II.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Samsung Galaxy Note® II

Here's how to configure the screen lock settings for your Galaxy Note II.

Modify SIM PIN - Samsung Galaxy Note® II

Here's how to change the SIM card lock code on your Galaxy Note II.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy Note® II Simulator: Changing a Lock Screen Shortcut

Learn how to CHANGE a Lock screen shortcut on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Unlocking the Screen

Learn how to lock and unlock the screen of your Samsung Galaxy Note II smartphone.

Set Up Face Recognition - Samsung Galaxy Note® II

Here's how to set up facial recognition to unlock your Samsung Galaxy Note II.

Set Up Screen Lock - Samsung Galaxy Note® II

Here's how to set up a screen lock (PIN, password, pattern, etc.) for your Samsung Galaxy Note II.

Turn Off Screen Lock - Samsung Galaxy Note® II

To disable the screen lock setting on your Note II, check out this info.

Turn SIM PIN On / Off - Samsung Galaxy Note® II

Here's how to turn the SIM PIN lock code for your Galaxy Note II on or off.

Unlock Screen - Samsung Galaxy Note® II

To unlock the screen on your Galaxy Note II, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Note® II

Here's how to check available space if your Galaxy Note II runs slow / crashes, apps freeze or you can't save media.

Clear Random Access Memory (RAM) - Samsung Galaxy Note® II

Here's how to free up space if your Galaxy Note II runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Note® II

Here's how to export contacts to an SD / memory card in your Galaxy Note II.

Format SD / Memory Card - Samsung Galaxy Note® II

Here's how to erase all data on the SD / memory card of your Galaxy Note II.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Note® II

Here's how to import contacts from an SD / memory card to your Galaxy Note II.

Insert SD / Memory Card - Samsung Galaxy Note® II

Here's how to insert an SD / memory card into your Galaxy Note II.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - Samsung Galaxy Note® II

Here's how to remove the SD / memory card from your Galaxy Note II.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy Note® II Simulator: Setting Mobile Hotspot Security

An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Turning Mobile Hotspot On and Off

Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note II.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Samsung Galaxy Note® II

Here's how to transfer music files from your Galaxy Note II to a computer.

Move Music Files to Device - Samsung Galaxy Note® II

Here's how to transfer music files from a computer to your Galaxy Note II.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy Note® II Simulator: Accessing Open Apps

Learn how to open apps on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel of your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to add widgets and apps to a Home screen on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adding a Contact to the Favorite Contacts Widget

Discover how to add a contact to the Favorite Contacts widget in Starter mode with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Adding a Home Screen

Learn how to add a Home screen on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Adding and Deleting Apps from Favorites

Discover how to add and delete apps from your favorites in Starter mode on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Closing Open Apps

Learn how to close open apps on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Creating a Favorites Tray Folder

Learn how to create a Favorites Tray folder for orgainzing apps on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Customizing the Favorites Tray

A visual guide on how to CHANGE the apps in the Favorites Tray on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Deleting a Home Screen

Learn how to delete a Home screen on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Getting Around Your Device

An interactive map of the most important features of your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Moving Widgets and Apps on a Home Screen

Learn how to move widgets and apps on a Home screen of your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from a Home screen on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Resizing Widgets

Discover how to resize widgets on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Switching to Starter Mode

Learn how to switch to Starter mode on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Turning the Device On and Off

Learn how to turn on and off your Samsung Galaxy Note II smartphone.

View, Open or Close Recently Used Apps - Samsung Galaxy Note® II

To view or close recently used apps on your Samsung Galaxy Note II, view this info.

Near Field Communication (NFC)

S Beam™ On / Off - Samsung Galaxy Note® II

Here's how to turn your S beam on or off on your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using S Beam

Learn how to use S Beam on your Samsung Galaxy Note II.

Tap & Pay - Samsung Galaxy Note® II

Here's how to use the 'Tap & pay' service with your Samsung Galaxy Note II.

Transfer Data via Android Beam - Samsung Galaxy Note® II

To wirelessly transfer data from your Note II to another NFC-capable device, view this info.

Transfer Data via S Beam™ - Samsung Galaxy Note® II

Here's how to wirelessly transfer data from your Samsung Galaxy Note II to another NFC-capable device.

Turn Android Beam On / Off - Samsung Galaxy Note® II

Here's how to wirelessly transfer data from your Galaxy Note II to another NFC-capable device.

Turn NFC On / Off - Samsung Galaxy Note® II

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note II.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Note® II

If your Note II has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Factory Data Reset (Powered On) - Samsung Galaxy Note® II

If your Galaxy Note II has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Note® II

To check for or to install software updates on your Galaxy Note II, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reset All Settings - Samsung Galaxy Note® II

If your Samsung Galaxy Note II crashes, resets or runs slow, or apps freeze or reset the device, view this.

View Software Version - Samsung Galaxy Note® II

To view the software version your Samsung Galaxy Note II is running, check out this info.

S Pen

Configure S Pen™ Settings - Samsung Galaxy Note® II

Here's how to configure S Pen settings for your Note II.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert SIM Card - Samsung Galaxy Note® II

Here's how to properly insert a SIM card into your Galaxy Note II to avoid potential service issues.

Modify SIM PIN - Samsung Galaxy Note® II

Here's how to change the SIM card lock code on your Galaxy Note II.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Samsung Galaxy Note® II

Here's how to remove the SIM card from your Galaxy Note II.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy Note® II Simulator: Inserting a SIM Card

Discover how to insert a SIM card into your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Removing a SIM Card

Learn how to remove a SIM card on your Samsung Galaxy Note II smartphone.

Turn SIM PIN On / Off - Samsung Galaxy Note® II

Here's how to turn the SIM PIN lock code for your Galaxy Note II on or off.

Unblock SIM PIN - Samsung Galaxy Note II SCH-I605

Here's how to unblock the SIM PIN for your Galaxy Note II SCH-I605.

View SIM Card Number - Samsung Galaxy Note® II

Here's how to view the SIM card number associated with your Note II.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Alerts / Notifications - Samsung Galaxy Note® II

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note II.

Record and Play File - Voice Recorder - Samsung Galaxy Note® II

To record and play a sound file on your Galaxy Note II, check out this info.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Samsung Galaxy Note® II

Here's how to select or change ringtones on your Galaxy Note II.

Turn Off All Sounds - Samsung Galaxy Note® II

Here's how to turn off / silence all sounds on your Galaxy Note II.

Use Speakerphone - Samsung Galaxy Note® II

To utilize the speakerphone functionality on your Galaxy Note II, view this info.

Volume Controls - Samsung Galaxy Note® II

Here's how to adjust the volume if your Galaxy Note II doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - Samsung Galaxy Note® II

Here's how to view your Galaxy Note II screen on a compatible external device.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy Note® II

If your Galaxy Note II is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Samsung Galaxy Note® II

Here's how to create and send a text message via the Messaging app on your Galaxy Note II.

Delete Messages - Samsung Galaxy Note® II

Here's how to delete text messages from your Galaxy Note II via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy Note® II Simulator: Attaching a Video to a Text Message

Discover how to attach a video to a text message from your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Changing the Text Input Entry Method

Learn how to CHANGE the text input entry method on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Forwarding a Text Message

Learn how to forward a text message from your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Replying to a Text Message

Learn how to reply to a text message from your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Sending a Message to a Group

An interactive guide on how to send a message to a group from your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Setting a Text Notification Alert

A visual walkthrough on how to set a text notification alert on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Turning Driving Mode On and Off

A visual walkthrough on how to turn on and off driving mode on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Voice to Text

An interactive how-to guide for using your voice to write a text message with your Samsung Galaxy Note II.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Samsung Galaxy Note® II

Here's how to set the default messaging app on your Samsung Galaxy Note II.

Text Message Signature - Samsung Galaxy Note® II

To add, remove or edit the text message signature on your Galaxy Note II, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Samsung Galaxy Note® II

To receive delivery confirmation for messages sent from your Samsung Galaxy Note II, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy Note® II

Here's how to view text messages via the Messages app on your Samsung Galaxy Note II.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Samsung Galaxy Note® II

Here's how to capture and view a screenshot on your Galaxy Note II.

Cut, Copy and Paste Text - Samsung Galaxy Note® II

Here's how to cut, copy and paste text on your Galaxy Note II.

Samsung Galaxy Note® II Simulator: Capturing Screenshots

Discover how to capture screenshots on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Finding More Help

Discover how to find more help on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Searching by Voice

Learn how to search by voice in Starter mode with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Setting a Calendar Alarm

Learn how to set a calendar alarm using S Voice™ on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Teaching Kids How to Dial 911

Learn how to teach kids to dial 911 on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Using Air View™

A visual guide on how to use Air View to preview something without openeing it on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Easy Clip

Discover how to use Easy Clip draw a shape around an object on the screen of your Samsung Galaxy Note II to save or share.

Samsung Galaxy Note® II Simulator: Using Gestures

Learn how to use the S Pen™ gestures on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Group Play

Learn how to use Group Play for sharing content with your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Idea Sketch

An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Pop Up Note

Learn how to use Pop Up Note on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Pop Up Video

Discover how to use Pop Up Video on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Quick Command™

Learn how to use Quick Command on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using Samsung Link

Discover how to use Samsung Link on your Samsung Galaxy Note II.

Samsung Galaxy Note® II Simulator: Using the S Pen™ to Write

Discover how to use the S Pen to write on your Samsung Galaxy Note II.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Transfer Content to/from Device

Samsung Galaxy Note® II Simulator: Inserting a microSD Card

Learn how to insert a microSD card into your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Removing a microSD Card

Learn how to remove a microSD card from your Samsung Galaxy Note II smartphone.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Samsung Galaxy Note II SCH-I605

To change the TTY settings on your Galaxy Note II, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy Note® II Simulator: Changing the Wallpaper

Discover how to CHANGE the wallpaper on your Samsung Galaxy Note II.

Set Wallpaper - Samsung Galaxy Note® II

Here's how to set the Home screen image on your Samsung Galaxy Note II.

Wi-Fi & Network

Access Wi-Fi Direct - Samsung Galaxy Note® II

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note II with other Wi-Fi capable devices.

Add a Virtual Private Network - Samsung Galaxy Note® II

Here's how to add a virtual private network (VPN) to your Galaxy Note II.

Add a Wi-Fi Network - Samsung Galaxy Note® II

Here's how to add an available Wi-Fi network to your Galaxy Note II.

Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® II

To allow your Galaxy Note II to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Samsung Galaxy Note® II

View this info if the Wi-Fi network you want to add to your Galaxy Note II doesn't display.

Network Mode Settings - Samsung Galaxy Note® II

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note II.

Remove Wi-Fi Connection - Samsung Galaxy Note® II

To remove a saved Wi-Fi network from your Galaxy Note II, view this info.

Samsung Galaxy Note® II Simulator: Connecting to a Wi-Fi Network

Discover how to use your Samsung Galaxy Note® II to connect to a Wi-Fi network.

Samsung Galaxy Note® II Simulator: Turning Off Wi-Fi Notification

Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note II smartphone.

Samsung Galaxy Note® II Simulator: Using Wi-Fi Direct™

A visual guide on how to use Wi-Fi direct on your Samsung Galaxy Note II.

Turn Wi-Fi On / Off - Samsung Galaxy Note® II

Here's how to turn Wi-Fi for your Galaxy Note II on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.