Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activating Your Samsung Galaxy Note® II - Existing Customers
[How to Use Guide]
Setup guide for the Samsung Galaxy Note 2
Activating Your Samsung Galaxy Note® II – New Customers
[How to Use Guide]
Setup and activation guide for the Samsung Galaxy Note 2
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Can I switch to a spare device if mine is broken?
[Community]
So my phone is on its last leg. It's a Droid X and it is starting to bug out and the screen has got spots now. I have a family member who has offered me their Galaxy Note 2 as a replacement. It is a Verizon Note 2 so it is on the correct provider. How would I go about switching phones. Also will...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
S Beam™ On/Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Samsung Galaxy Note II smartphone.

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Samsung Galaxy Note® II
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Samsung Galaxy Note® II
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - Samsung Galaxy Note® II
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Samsung Galaxy Note® II Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your Samsung Galaxy Note II.

Calendar

Can you sync the Samsung calendar with an Outlook calendar?
[Community]
can you sync samsung's calendar to Outlook calendar? How?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy Note® II
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Call History - Samsung Galaxy Note® II
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® II
[Device-Specific Instructions]
Dial a Number - Samsung Galaxy Note® II
[Device-Specific Instructions]
Redial - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to CHANGE the ringtone on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to dial by voice on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Making a Phone Call
[Interactive Simulation]
An interactive guide on how to make a phone call in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Samsung Galaxy Note® II to call a new number.
Samsung Galaxy Note® II Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Samsung Galaxy Note II smartphone.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting for messaging on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing Camera Setting Shortcuts
[Interactive Simulation]
Learn how to CHANGE camera setting shortcuts on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to CHANGE the camera from rear to front-facing on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to CHANGE the camera from rear to front-facing on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Creating and Accessing Photo Notes
[Interactive Simulation]
Discover how to create and access picture notes using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Tagging a Picture Using Social Tag 2.0
[Interactive Simulation]
An interactive guide on how to tag a picture using Social Tag 2.0 on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Best Shot
[Interactive Simulation]
Discover how to use best shot on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Buddy Photo Share
[Interactive Simulation]
Discover how to use Buddy Photo Share which automatically tags your friends in pictures you take with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Burst Shot
[Interactive Simulation]
An interactive guide on how to use burst shot, which takes several pictures one after another, on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Share Shot
[Interactive Simulation]
An interactive guide on how to use Share Shot to instantly send pictures you take with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for taking pictures with your Samsung Galaxy Note II.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Note® II SCH-I605
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Caller-ID Image - Samsung Galaxy Note® II
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy Note II
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy Note® II
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Accessing a Favorite Contact
[Interactive Simulation]
Learn how to access a favorite contact in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding Contacts
[Interactive Simulation]
Learn how to add a contact on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your favorites on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
An interactive guide on how to assign a number to speed dial on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a Contact from Favorites
[Interactive Simulation]
Learn how to remove a contact from your favorites in Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sharing a Contact's Information
[Interactive Simulation]
Discover how to share the information of one of your contacts with someone else on your Samsung Galaxy Note II.
View Contact Sync Source - Samsung Galaxy Note® II
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® II
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Can I see what is causing my galaxy note 2 to use data?
[Community]
Has anyone had a problem with the galaxy note 2 using a lot of data lately?

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy Note® II
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy Note® II
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
DTMF - Samsung Galaxy Note® II
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy Note® II
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Samsung Galaxy Note® II
[Device-Specific Instructions]
I have a pop-up that says "TouchWiz Home has stopped working." What is TouchWiz and what does it do?
[Community]
My granddaughter was playing with my phone. Under application manager (ALL) I have several ICONS that I do not know what they are, but afraid to deleat them. How do I find out what they are, and if I need them?
Samsung Galaxy Note® II Simulator: Accessing Settings
[Interactive Simulation]
Learn how to acess settings in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adjusting the Touch Key Lighting
[Interactive Simulation]
Discover how to adjust the touch key lighting on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy Note II smartphone by adjusting the screen timeout.
Samsung Galaxy Note® II Simulator: Changing Gesture Settings
[Interactive Simulation]
Learn how to CHANGE gesture settings on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to prevent others from using your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note® II to Airplane mode.
Set Up Printing - Samsung Galaxy Note® II
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® II
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® II
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy Note® II
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Samsung Galaxy Note® II
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® II Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting an Email Notification Alert
[Interactive Simulation]
A visual guide for setting an email notification alert on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your Samsung Galaxy Note II.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - Samsung Galaxy Note® II
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy Note® II
[Device-Specific Instructions]
What is the "black stain" on my screen?
[Community]
I put my note II on a phone charger.  display immediately gt a "black inky stain" in it.  over a few hours the stain spread.  now screen completely black.  What happened and can it be repaired?  If not repaired, can I get content (apps) moved to new phone?
Window Shade - Samsung Galaxy Note® II
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the Mobile Hotspot security settings on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn on Mobile Hotspot on your Samsung Galaxy Note II.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
JavaScript Settings - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Samsung Galaxy Note II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Web Browser - Samsung Galaxy Note® II
[Device-Specific Instructions]
Browser Cookies On/Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Samsung Galaxy Note II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note® II Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Opening Browser Windows
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Reading Later
[Interactive Simulation]
Learn how to save web pages to read later even without an Internet connection on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Keypad
[Interactive Simulation]
Learn how to search the web by keyboard using your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search the web by voice with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching the Web from the Home Screen
[Interactive Simulation]
Discover how to search the web from the Home screen of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Samsung Galaxy Note II.
Websites - Samsung Galaxy Note® II
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy Note® II
[Device-Specific Instructions]
Password Options - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to CHANGE a Lock screen shortcut on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to lock and unlock the screen of your Samsung Galaxy Note II smartphone.

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® II
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy Note® II Simulator: Accessing Open Apps
[Interactive Simulation]
Learn how to open apps on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets and apps to a Home screen on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Contact to the Favorite Contacts Widget
[Interactive Simulation]
Discover how to add a contact to the Favorite Contacts widget in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Adding a Home Screen
[Interactive Simulation]
Learn how to add a Home screen on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Adding and Deleting Apps from Favorites
[Interactive Simulation]
Discover how to add and delete apps from your favorites in Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Closing Open Apps
[Interactive Simulation]
Learn how to close open apps on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Creating a Favorites Tray Folder
[Interactive Simulation]
Learn how to create a Favorites Tray folder for orgainzing apps on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Customizing the Favorites Tray
[Interactive Simulation]
A visual guide on how to CHANGE the apps in the Favorites Tray on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Deleting a Home Screen
[Interactive Simulation]
Learn how to delete a Home screen on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Getting Around Your Device
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
Learn how to move widgets and apps on a Home screen of your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide on how to navigate multiple screens in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from a Home screen on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Resizing Widgets
[Interactive Simulation]
Discover how to resize widgets on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Switching to Starter Mode
[Interactive Simulation]
Learn how to switch to Starter mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning the Device On and Off
[Interactive Simulation]
Learn how to turn on and off your Samsung Galaxy Note II smartphone.

Near Field Communication (NFC)

S Beam™ On/Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Using S Beam
[Interactive Simulation]
Learn how to use S Beam on your Samsung Galaxy Note II.
Tap & Pay - Samsung Galaxy Note® II
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Software Update: Samsung Galaxy Note II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note II.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Factory Data Reset (Powered Off) - Samsung Galaxy Note® II
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Samsung Galaxy Note® II
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
How do I perform a software update on my Galaxy Note 2?
[Community]
How do I update my software on the note 2? Having problems connecting to the internet.
My device got stuck while update. What should I do?
[Community]
The phone says "Downloading...Do not turn off target!!". If I do turn it off, is it going to brick my phone?
When will note 2 get the lollipop version?
[Community]
When will note 2 get the lollipop version?
Why does the update keep failing on my Galaxy Note 2?
[Community]
I bought a note 2 that is on Verizon's 4g lte prepaid service, it has android 4.1.1 and has a software update through Verizon but every time the update completes and shuts of my phone and reboots, the sound is muted, then it unmutes and download fails. I have factory reset my phone and still nothing.....

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Samsung Galaxy Note® II
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
How do I find my PUK code?
[Community]
Suddenly my Galaxy Note II Verizon phone is asking for my unlock code. It's never done this before. I don't know what the code is. I went on the Verizon website but all chat agents are busy, and, of course, I can't call them from my phone since it is locked. Is there another way of finding out what my...
Samsung Galaxy Note® II Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card on your Samsung Galaxy Note II smartphone.
Where do I find my PUK code on the Galaxy Note 2?
[Community]
My Galaxy Note II is asking for a PUK to unlock my SIM card. Any ideas onwjere I get this?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note® II
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Alerts - Samsung Galaxy Note® II
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy Note® II
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy Note® II
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® II
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy Note® II
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Can I check text messages on my PC?
[Community]
can u check ur text messages from off the Note II from ur computer
How do I get emojis for samsung galaxy note 2?
[Community]
I want the same emojis as the iphone users. Please help
How do I turn off spell check while texting?
[Community]
When I am writing a text message, my phone has an automatic spell checker of some sort which arbitrarily changes words it doesn't recognize into ones that it does--without alerting me or letting me change back. Many words and abbreviations common to my industry (real estate) do not pass muster with the...
Samsung Galaxy Note® II Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Changing the Text Input Entry Method
[Interactive Simulation]
Learn how to CHANGE the text input entry method on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting a Text Notification Alert
[Interactive Simulation]
A visual walkthrough on how to set a text notification alert on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Turning Driving Mode On and Off
[Interactive Simulation]
A visual walkthrough on how to turn on and off driving mode on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to write a text message with your Samsung Galaxy Note II.
Text Message Signature - Android™
[Device-Specific Instructions]
Why can't I send or receive texts?
[Community]
to the more everything plan, with unlimited talk/texting. But its not letting me send or receive text messages. Tried taking the SIM out for 5 minutes and putting it back in and still no luck. Also tried clearing cache/data in the messaging application. Is there something else im supposed...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Note® II Simulator: Capturing Screenshots
[Interactive Simulation]
Discover how to capture screenshots on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Searching by Voice
[Interactive Simulation]
Learn how to search by voice in Starter mode with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Learn how to set a calendar alarm using S Voice™ on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Using Air View™
[Interactive Simulation]
A visual guide on how to use Air View to preview something without openeing it on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Easy Clip
[Interactive Simulation]
Discover how to use Easy Clip draw a shape around an object on the screen of your Samsung Galaxy Note II to save or share.
Samsung Galaxy Note® II Simulator: Using Gestures
[Interactive Simulation]
Learn how to use the S Pen™ gestures on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Group Play
[Interactive Simulation]
Learn how to use Group Play for sharing content with your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Idea Sketch
[Interactive Simulation]
An interactive guide on how to use Idea Sketch on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Pop Up Note
[Interactive Simulation]
Learn how to use Pop Up Note on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Pop Up Video
[Interactive Simulation]
Discover how to use Pop Up Video on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Quick Command™
[Interactive Simulation]
Learn how to use Quick Command on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using Samsung Link
[Interactive Simulation]
Discover how to use Samsung Link on your Samsung Galaxy Note II.
Samsung Galaxy Note® II Simulator: Using the S Pen™ to Write
[Interactive Simulation]
Discover how to use the S Pen to write on your Samsung Galaxy Note II.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Visual and Hearing Accessibility Settings - Samsung Galaxy Note® II
[Device-Specific Instructions]
To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

Wallpapers/Theme

Samsung Galaxy Note® II Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to CHANGE the wallpaper on your Samsung Galaxy Note II.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® II
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Samsung Galaxy Note® II Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Samsung Galaxy Note® II to connect to a Wi-Fi network.
Samsung Galaxy Note® II Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your Samsung Galaxy Note II smartphone.
Samsung Galaxy Note® II Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
A visual gude on how to use Wi-Fi direct on your Samsung Galaxy Note II.
Wi-Fi On/Off - Samsung Galaxy Note® II
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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