Samsung Galaxy Note® II - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note II.

Filter all topics below.


Call Forwarding

My Verizon Website - Turn Call Forwarding On

Here's how to forward your calls to another number via the My Verizon website.

Turn Call Forwarding Off from Device

Here's how to turn immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) off from your device.

Caller ID

Caller ID Image - Samsung Galaxy Note® II

Here's how to set or change the image for a saved contact on your Galaxy Note II.

Company Name ID FAQs

Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.

Edit Share Name ID

Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.

My Verizon Website - Cancel Share Name ID

Here's how to remove Share Name ID from your account via the My Verizon website.

Spam / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

Calling & Dialing

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Contacts

Caller ID Image - Samsung Galaxy Note® II

Here's how to set or change the image for a saved contact on your Galaxy Note II.

General

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Network Mode Settings - Samsung Galaxy Note® II

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note II.

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPass® - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

My Verizon app

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Ringtones & Ringback Tones

Delete a Ringback Tone - My Verizon Website

Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.

Download Pending Ringtones - Verizon Tones - Android™ 

Here's how to download pending ringtones via the Verizon Tones app on your Android device.

Purchase Ringback Tones - My Verizon Website

Here's how to purchase Ringback Tones for your device.

Ringback Tones - Adjust Caller Greeting - My Verizon Website

Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.

Ringback Tones - Create / Delete a Playlist - My Verizon Website

Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Edit a Playlist - My Verizon Website

Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Subscribe via the My Verizon Website

Here's how to subscribe to Ringback Tones via the My Verizon website.

Save a Ringtone - Samsung Galaxy Note® II

Here's how to save an audio file as a ringtone on your Galaxy Note II.

Set Ringtones - Samsung Galaxy Note® II

Here's how to select or change ringtones on your Galaxy Note II.

Subscribe and Purchase a Ringback Tone via Text Message

Here's how to subscribe and purchase a Ringback tone via text message.

Verizon Tones App FAQs - Set Up Ringtones & Ringback Tones

Learn about purchasing, managing and customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.

Sounds, Volume & Audio

Set Ringtones - Samsung Galaxy Note® II

Here's how to select or change ringtones on your Galaxy Note II.

Voicemail

Check Voicemail - Samsung Galaxy Note® II

Here's how to check Voicemail messages from your Galaxy Note II or from a different phone.

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Reset Voicemail Password from Device

Here's how change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.

Retrieve Voicemail Messages

Here's how to retrieve Voicemail messages from your device or another phone.

Retrieve Voicemail from Another Phone or While Roaming

Here's how to check your voicemail messages from another phone or while roaming.

Set Up Voicemail

Follow these instructions on how to set up your Voicemail and greeting.

Set Up a Basic Visual Voicemail Greeting - Samsung

Here's how to set up a Basic Visual Voicemail greeting on your Samsung phone.

Turn Call Forwarding On from Device

Here's how to turn on immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) from your device.

Visual Voicemail FAQs - Set up the App and Check Messages

Use the Visual Voicemail app to check voicemail messages without placing a call. Learn about set up, create greetings, and save messages as text or email.

Voicemail Options

Here's info on how to use your Voicemail service.

Wi-Fi & Network

Network Mode Settings - Samsung Galaxy Note® II

View this info on network mode settings if you're having issues with voice / data services on your Galaxy Note II.

Wireless Emergency Alerts

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts - Samsung Galaxy Note® II

Here's how to manage emergency alerts (e.g., AMBER Alerts, etc.) for your Galaxy Note II.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.