Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert the SIM Card - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
Media Share - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
USB Mass Storage - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Samsung Galaxy Note Pro Simulator: Getting to Know Your Tablet
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Turning the Tablet On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy Note Pro.
Signal Strength - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
GALAXY Note® Pro Battery Conservation
[Video]
Do you want your battery to last longer between charging? This video shows you how to change power settings to extend the battery life on your Samsung GALAXY Note® Pro.
Length: 2:43
Battery Manager - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Battery Overview - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
GALAXY Note® Pro Scrapbook
[Video]
Bring your scrapbooking hobby to your tablet. Collect images, text, and more using the Scrapbook app on your Samsung Galaxy Note® Pro from Verizon.
Length: 2:15
GALAXY Note® Pro Setting Up Wi-Fi and Bluetooth®
[Video]
Learn how to pair your Samsung GALAXY Note® Pro with a Bluetooth® device and connect to a Wi-Fi network. Watch this video to learn the steps.
Length: 1:57
Samsung Galaxy Note Pro Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Samsung Galaxy Note Pro with your Bluetooth device.
Samsung Galaxy Note Pro Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to wirelessly send photos using Bluetooth on your Samsung Galaxy Note Pro.

Calendar

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Samsung Galaxy Note® Pro Camera Smart Modes
[Video]
Smart mode offers fun camera features like Best Photo, which gives you eight photos in a series so that you can pick the best shot. Learn how to add filters and special effects to your pictures and videos. This video explores camera settings on your Samsung GALAXY Note® Pro.
Length: 1:54
GALAXY Note® Pro Camera/Camcorder Overview
[Video]
Learn the basics of taking, sharing and storing photos and videos on your Samsung GALAXY Note® Pro. Watch this video to see step by step instructions to get you started with using the camera and camcorder.
Length: 2:23
Samsung Galaxy Note Pro Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out while video recording on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy Note Pro.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Add a Contact- Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Contact ID Image - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note Pro.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View MAC Address - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Device Settings

Set Up Printing - Samsung Galaxy Note Pro
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Quick Settings - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
System Select - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Alerts - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
DLNA Settings - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy Note Pro to change alert sounds, turn off GPS and more.
Samsung Galaxy Note Pro Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy Note Pro by adjusting the screen timeout.
Samsung Galaxy Note Pro Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy Note Pro to Airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
GALAXY Note® Pro Email
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung GALAXY Note® Pro from Verizon Wireless. Watch this video to learn how.
Length: 2:52
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Sync - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy Note Pro Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy Note Pro.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
GPS Location - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Home Screen

GALAXY Note® Pro Content Home Screen Personalization
[Video]
Content Home screens display a grouped set of widgets that appear together on a single home screen. You don’t have to open individual apps to view the latest news, social updates, and more. This video explains how to customize the screens, and add or remove Content Home screens on your Samsung...
Length:
GALAXY Note® Pro Device Customization
[Video]
Add apps and widgets to your home screen. Create folders and customize your wallpaper. Watch this video to learn how on your Samsung GALAXY Note® Pro.
Length: 2:27
Samsung Galaxy Note Pro Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy Note Pro to help organize your apps.
Samsung Galaxy Note Pro Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Note Pro for quick access to them.
Samsung Galaxy Note Pro Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your Samsung Galaxy Note Pro.
Window Shade - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to Wi-Fi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy Note Pro as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
GALAXY Note® Pro Web Browsing
[Video]
Browse the web on the go with your Samsung Galaxy Note® Pro from Verizon. This video shows you how to open the Internet app, set a home page, open additional web pages and add a bookmark. Learn about settings, such as clearing your browser history and changing the size of the text for more comfortable...
Length: 2:58
Samsung Galaxy Note Pro Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy Note Pro, so it's easy to find later.
Samsung Galaxy Note Pro Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web using your voice with your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note Pro.
Web Browser - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy Note Pro Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy Note Pro.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Password Options - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy Note Pro to help protect your private information.
Samsung Galaxy Note Pro Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy Note Pro.
Sign In/Sign Out - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to put a microSD card into your Samsung Galaxy Note Pro to add memory for photos, videos, music, documents and more.
Samsung Galaxy Note Pro Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to take a microSD card out of your Samsung Galaxy Note Pro to easily transfer content saved on your microSD card to another device.

Navigating & Multitasking

GALAXY Note® Pro Using Multi Window™
[Video]
Use two apps at the same time with Multi Window™ on your Samsung Galaxy Note® Pro from Verizon. In this video, learn how to let two apps share the same screen so you can easily perform two tasks, like checking movie times and emailing. See how to change the sizes of the windows and pair together...
Length: 2:15
Task Manager - Samsung Galaxy Note Pro
[Device-Specific Instructions]
GALAXY Note® Pro Basic Device Navigation
[Video]
Are you new to the Samsung GALAXY Note® Pro? Watch this video to learn how to get around your phone including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:45
Multi-window - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy Note Pro.

Near Field Communication (NFC)

Tap & Pay - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Software Update: Samsung Galaxy Note Pro
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note Pro.
Factory Data Reset (Powered On) - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered Off) - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Reset All Settings - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...

S Pen

GALAXY Note® Pro Air Command
[Video]
With Air Command, you can access key S Pen features like Action Memo™, which is a virtual notepad that turns your handwritten notes into action. Watch this video to learn how to remove the S Pen™ and use Air Commands to access Scrapbooker, S Finder and Screen Write on your Samsung GALAXY Note®...
Length: 1:55
GALAXY Note® Pro S Pen™ - Easy Clip™
[Video]
Use the S Pen™ to draw around an item. With Easy Clip™, you can reshape and share it with others on your Samsung GALAXY Note® Pro from Verizon.
Length: 1:09
GALAXY Note® Pro S Pen™ - Direct Pen Input
[Video]
With direct pen input using the S™ Pen, you can use your own handwriting to fill in text boxes on your Samsung GALAXY Note® Pro from Verizon.
Length: 1:14

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How to Insert a SIM Card
[Video]
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Insert the SIM Card - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Samsung Galaxy Note Pro
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to put a micro SIM card into your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to take a micro SIM card out of your Samsung Galaxy Note Pro.

Social Networking

Samsung Galaxy Note Pro Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy Note Pro.
Samsung Galaxy Note Pro Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy Note Pro to help protect your account.
Samsung Galaxy Note Pro Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Note Pro.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy Note Pro
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Alerts - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy Note® Pro
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Garbled Message
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Samsung Galaxy Note Pro Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note Pro.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy Note Pro Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Samsung Galaxy Note Pro.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
GALAXY Note® Pro Setting Up Wi-Fi and Bluetooth®
[Video]
Learn how to pair your Samsung GALAXY Note® Pro with a Bluetooth® device and connect to a Wi-Fi network. Watch this video to learn the steps.
Length: 1:57
GALAXY Note® Pro WiFi Enhanced Connectivity
[Video]
Wi-Fi Enhanced Connectivity makes it easy to automatically switch to Wi-Fi when you’re using a lot of data. This video to learn about this feature, including how to turn it off, on your Samsung Galaxy Note® Pro from Verizon.
Length: 1:30
Samsung Galaxy Note Pro Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy Note Pro to connect to a Wi-Fi network, so you can access the Internet without using data.
Wi-Fi On/Off - Samsung Galaxy Note® Pro
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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