Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Backup Assistant

How to get Backup Assistant on Android™ devices
[How to Use Guide]
How to get Backup Assistant on Android™ devices
How do i turn off backup assistant?
[Community]
I just got my mom a galaxy s4 and she wants to turn the backup assistant off. I have looked for an app on it but there isn't one. How do I get this turned off?

Backup Assistant Plus

Backup Assistant Plus FAQs
[FAQs]
Learn about Backup Assistant Plus and the free upgrade to Verizon Cloud. Back up and restore the contacts, music, pictures and videos on your mobile devices.
How to get Backup Assistant on Android™ devices
[How to Use Guide]
How to get Backup Assistant on Android™ devices

Delphi Connect

Device Switch

BlackBerry® - Device Switch - Android™
[Device-Specific Instructions]

Facebook

Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Galaxy S 4 Account Setup - Facebook
[Video]
Watch this video to learn how to set up Facebook on your Samsung Galaxy S4.
Length: 1:33

Family Locator

Family Locator FAQs
[FAQs]
Learn how you can locate your family members' phones and stay connected with your family, even when you aren't with them.
Purchase Family Locator
[Device-Specific Instructions]
To purchase Family Locator via the My Verizon website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Field Force Manager

Field Force Manager FAQs
[FAQs]
Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Amazon App Suite FAQs
[FAQs]
This Amazon widget is pre-installed on many Android™ devices, offering easy access to your e-books, online shopping and more.
Contact App Developers - Play Store™
[Device-Specific Instructions]
My Media Retrieval FAQs
[FAQs]
Learn about about My Media Retrieval for retrieving content through our Media Store.
Galaxy S4 Google Play™ - Downloading Apps
[Video]
Watch this video to learn how to download Apps from Google Play™ on your Samsung Galaxy S4.
Length: 2:02
View Recent Apps - Play Store™
[Device-Specific Instructions]
Turn Emergency Mode On/Off - Samsung
[Device-Specific Instructions]
Clear App Cache and Data - Play Store™
[Device-Specific Instructions]
Check Apps Reviewed by Verizon Wireless
[Device-Specific Instructions]
Clear App Cache - Samsung Galaxy S® 4
[Device-Specific Instructions]
Clear App Defaults - Samsung Galaxy S® 4
[Device-Specific Instructions]
Enable / Disable App - Samsung Galaxy S® 4
[Device-Specific Instructions]
Recently Used Apps - Samsung Galaxy S® 4
[Device-Specific Instructions]
Uninstall Apps - Samsung Galaxy S® 4
[Device-Specific Instructions]

go90

go90 FAQs
[FAQs]
Learn more about go90, a video streaming app that offers access to live and on demand video wrapped in a social experience.
Access Favorites - go90™
[Device-Specific Instructions]
Access Stream PassSM - go90™
[Device-Specific Instructions]
Add / Change Profile Picture - go90™
[Device-Specific Instructions]
Change Streaming Option - go90™
[Device-Specific Instructions]
Check Current Version - go90™
[Device-Specific Instructions]
Check for Updates - go90™
[Device-Specific Instructions]
Content No Longer Available - go90™
[Device-Specific Instructions]
Create Clips - go90™
[Device-Specific Instructions]
Create Profile - go90™
[Device-Specific Instructions]
Delete a Comment - go90™
[Device-Specific Instructions]
Device Gets Hot while Streaming - go90™
[Device-Specific Instructions]
Log In - go90™
[Device-Specific Instructions]
Play Videos and Shows - go90™
[Device-Specific Instructions]
Reset Password - go90™
[Device-Specific Instructions]
Save Data - go90™
[Device-Specific Instructions]
Sign Out - go90™
[Device-Specific Instructions]
Timeout Error - go90™
[Device-Specific Instructions]
Troubleshooting Audio Loss - go90™
[Device-Specific Instructions]
Turn Closed Captioning On / Off - go90™
[Device-Specific Instructions]
Turn Notifications Off - go90™
[Device-Specific Instructions]
Update Account Info - go90™
[Device-Specific Instructions]
View / Post Comments - go90™
[Device-Specific Instructions]
Watch NBA League Pass on go90™
[Device-Specific Instructions]
Watch NFL Games on go90™
[Device-Specific Instructions]

Google Now

Samsung Galaxy S® 4 Simulator: Searching Google Now™
[Interactive Simulation]
Discover how to search the web or your phone's contacts and apps using Google Now on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Google Now™
[Interactive Simulation]
Learn How to Use Google Now to automatically give you updates and information you want on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Voice Actions
[Interactive Simulation]
Learn How to Use your voice to complete actions like sending an email with Google Now on your Samsung Galaxy S4.

Google Play Store

Download and Install Apps - Play Store™
[Device-Specific Instructions]
Update Apps - Play Store™
[Device-Specific Instructions]
App Update Notifications - Play Store™
[Device-Specific Instructions]
Galaxy S4 Google Play™ - Downloading Apps
[Video]
Watch this video to learn how to download Apps from Google Play™ on your Samsung Galaxy S4.
Length: 2:02
Verify Google Apps Status - Android™
[Device-Specific Instructions]
Downloading Apps on Your Samsung Galaxy S4 Prepaid
[Video]
Use the Google Play Store app to download apps to your Samsung Galaxy S4 Prepaid. Watch this video to learn how.
Length: 2:13
How do I move apps to my new device?
[Community]
I just purchased a new phone. I'm transferring from the Samsung s3 to a new s4 edge. I transferred my contacts,etc from the cloud but the apps (games) did not transfer. Do I have to download those one at a time again or is there a way to move all apps at once to my new phone?
Samsung Galaxy S® 4 Simulator: Downloading an App or Widget
[Interactive Simulation]
Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Uninstalling an App or Widget
[Interactive Simulation]
A visual walkthrough for uninstalling an app or widget on your Samsung Galaxy S4.

iMessage

Unable to Receive Text Messages from Apple® Devices
[General Information]
If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Syncing with iTunes®
[Device-Specific Instructions]
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Syncing with iTunes® - Photos
[Device-Specific Instructions]
How do I download iTunes music?
[Community]
How do I download I Tunes music onto my samsung galaxy 4s?

Kickbit

Kickbit FAQs
[FAQs]
Learn more about Kickbit, an app you can use to earn mobile data that can be transferred to your Verizon Wireless prepaid smartphone.
Download and Install - Kickbit
[Device-Specific Instructions]
Create Account or Sign In - Kickbit
[Device-Specific Instructions]
Usage and Settings - Kickbit
[Device-Specific Instructions]

Maps

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Samsung Galaxy S® 4 Simulator: Adding Map Layers
[Interactive Simulation]
Learn how to add layers to Google Maps to view traffic, transit lines and more on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Searching Locally
[Interactive Simulation]
Learn how to find nearby places using Google Maps on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Using Turn-by-Turn Navigation
[Interactive Simulation]
A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S4 smartphone.

MobileIron

Top Ten Issues and Resolutions - MobileIron
[Device-Specific Instructions]
Download and Install App - MobileIron
[Device-Specific Instructions]
Setup App Control - MobileIron
[Device-Specific Instructions]
Manually Quarantine a Device - MobileIron
[Device-Specific Instructions]
Assign User and Admin Roles - MobileIron
[Device-Specific Instructions]
LDAP Return Codes - MobileIron
[Device-Specific Instructions]
Follow Customer's Cases - MobileIron
[Device-Specific Instructions]
LDAP Sync History Error - MobileIron
[Device-Specific Instructions]
Manage Labels - MobileIron
[Device-Specific Instructions]
Add Users on Core - MobileIron
[Device-Specific Instructions]

My InfoZone

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget

My Verizon app

The My Verizon App FAQs
[FAQs]
Manage your account from your mobile device with the My Verizon app. View and pay your bill, check your usage and much more.
The new My Verizon app FAQs
[FAQs]
Manage your account with the new My Verizon app. Get more control over data, a simplified bill, smarter Support and fast device purchases.
View Device Health Check - MVD - Android™
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
View Device Health Check - My Verizon app - Android™
[Device-Specific Instructions]
Use the Device Health Check to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
*611 On-Screen FAQs
[FAQs]
Learn about the *611 On-Screen feature that provides on-device Support for Android™ phones.
Device Health Check Notification Settings - MVD - Android™
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
Manage Add-Ons - My Verizon app
[Device-Specific Instructions]
Learn how to manage add-ons using the My Verizon app.
Global Ready Check - My Verizon Mobile App
[Device-Specific Instructions]
Use the Global Ready Check to determine if your device can be used while traveling internationally.
Manage International Plan - My Verizon app
[Device-Specific Instructions]
Learn how to manage international plans and view international data usage from the My Verizon app.
International Ready Check - My Verizon app
[Device-Specific Instructions]
Use the International Ready Check to determine if your device can be used while traveling internationally.

S Health

Galaxy S4 S Health™
[Video]
Watch this video to learn about S Health™ on your Samsung Galaxy S4.
Length: 1:46
How do I reset my S Health app?
[Community]
Please help me reset my S Health applicatiom, my steps are recorded on the wrong date.

ScanLife / Mobile Barcodes

QR Codes FAQs
[FAQs]
Learn more about QR codes or 2D barcodes and how to scan them with your smartphone or tablet.

SideSync

Install SideSync - Samsung Smartphone
[Device-Specific Instructions]

Skype mobile

Can I install Skype on my Galaxy S4?
[Community]
Does the Verizon Samsung Galaxy S4, SCH-i545, have an ARMv7 processor?  I've been unable to find this information on the Verizon and Samsung websites, any Help or User Forums, the User Manual and the "About phone" information on my phone.  According to the Skype website, I need an ARMv7 processor...

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy S® 4
[Device-Specific Instructions]

VelaSense

VelaSense FAQs
[FAQs]
Learn about the VelaSense Android Application that combines multiple features to assist the visually impaired with everyday tasks.

Verizon Cloud

Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Download Media - Verizon Cloud - Website
[Device-Specific Instructions]
To upload/download/manage your music, pictures, videos and documents via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
Share Media - Verizon Cloud - Website
[Device-Specific Instructions]
Can I recover photos that I deleted accidentally?
[Community]
Can I undelete photos on my Samsung Galaxy S4 mini ?
How do I delete text messages from the verizon cloud?
[Community]
I now have my cloud apt setting not to save my text messages.  But I have noticed it has saved over 10,000 texts that I want to delete.  How do I do this please.thanks
How do I stop photos on the cloud from returning to my device?
[Community]
PLEASE HELP THESE PICTURES NEED TO JUST GO AWAY BUT THEY KEEP APPEARING ON MY PHONE
Is the Cloud App the same as Backup Assistant App?
[Community]
I have the Galaxy S4 phone and want to know if the Cloud App is the same as the Backup Assistant App I had on my old phone.  I have gone to the Play Store and can no longer find the Backup Assistant App.  Is the CLoud App the newer version???
Why won't all my music save to the Cloud?
[Community]
Why won't all my music files save to the Cloud backup? I have about a hundred on device storage and memory card but it will only save 29. Samsung s4.
Will I be able to transfer data from my old phone to my new one via cloud?
[Community]
I lost my phone and can't find with Google locator. I purchased another samsung S4, will I be able to transfer info to new phone via I-cloud or Google?

Verizon Content Transfer

Can I put music on my Galaxy S4 from my computer?
[Community]
Is there a way of putting music onto my Galaxy S4 phone while connected to my computer?I have music I would like to add from a disc
Can I transfer photos from my computer to my Galaxy S4?
[Community]
How do I add pictures FROM my computer to my Galaxy Samsung 4 phone?
How can I transfer contacts with a broken screen?
[Community]
I have a bad screen and need to transfer my contacts to a new phone.  Is there any way to do this without the use of my screen?
Is there a way to retrieve my contacts from my old phone?
[Community]
Is there a way to get my contacts from my old phone? The phone would still would still ring, and I get message notifications, but the screen is black. I have recieved my new phone and activated it.
Where are recorded videos stored on my device and can I view them on my computer?
[Community]
I'm currently trying to find some videos I recorded with my phone (Samsung Galaxy S4) and I am unable to find the videos that I recorded when I plug in my phone to my computer. I can't seem to find them when I look under "movies" or anything like that. All that pops up is a video I recorded earlier today....

Verizon FamilyBase

FamilyBase FAQs
[FAQs]
Sign up for FamilyBase. Set parental controls. Put limits on data usage, block contacts and monitor activity of all account lines. Avoid unexpected overages.
Access the FamilyBase™ App - Android™
[Device-Specific Instructions]
Add Time Restrictions - FamilyBase™
[Device-Specific Instructions]
View Activity - FamilyBase™ - Android™
[Device-Specific Instructions]
How can I prevent access to inappropriate websites on my grandson's device?
[Community]
I am thinking of giving my 12 yr. grandson a Samsung 4S that is not being used by me.  How can I prevent him from getting to inappropriate/adult websites?  Will adding the Verizon parental safeguard feature do that?  I'm sure he will have the phone with him most of the time and not just...
How do I disable videos?
[Community]
Our teenage son has a SAMSUNG GALAXY S4....  I just realized that all the data was used from videos. Is there a way to block Netflix, you tube etc... so he stops using all his data in just a few days?

Verizon Messages

Can I use Verizon Messages on two smartphones at the same time?
[Community]
It says I can use the Verizon Messaging+ app on smartphone, tablet, and computer.. my question is.. can I use it on multiple smartphones? I have a Galaxy Note4 but I still use my old Galaxy S4 from time to time when I leave my Note4 on the charger. Just wondering if I would be able to use the Verizon...
Why can't I set Wearable Quick Replies?
[Community]
Why is there a setting in the Messages+ to create and edit Wearable Quick Replies if you are unable to use them within the app?    I'm thinking of switching to other app that allows me to quick reply from my Gear Fit, but at least if I could quick reply from my device as the app makes you...

Verizon Messages (Message+)

Verizon Messages (Message+) FAQs
[FAQs]
Sync messages across multiple devices, send picture & video messages, make domestic or international calls on a tablet over Wi-Fi or cellular, send gift cards.
How to Use Guide: Verizon Messages (Message+)
[How to Use Guide]
This guide shows you how to use Verizon Messages, an enhanced messaging app that lets you hold text conversations across devices and more.
Uninstall - Verizon Messages - Android™
[Device-Specific Instructions]
Redeem an eGift - Message+ - Android™
[Device-Specific Instructions]

Verizon Support & Protection

Erase Data - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely erase/wipe/delete its data via a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Lock Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely lock it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with...
Locate Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely locate it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Subscription Setup - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
To set up/activate Verizon Support & Protection to protect your device from viruses and mobile threats and locate it if it's been lost or stolen, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Sound Alarm - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely sound an alarm from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...
How do I start an insurance claim?
[Community]
I need help. I believe I have insurance coverage on my Gallaxy 4. I had my arms full last week, and dropped my phone. The screen is broken. I can still use it but it's not in tact. Please let me know how to handle this ASAP.
Is there an application like "find my phone" for a Samsung Galaxy S4?
[Community]
Is there a verizon or other application to "find my phone" for a Samsung Galaxy 4
What should I do about my device not powering up?
[Community]
Dropped phone and now powers on and then shuts down. Did not do any visible damage. Just new at Christmas, can you help?
What will insurance cover?
[Community]
what does insurance cover

Visual Voicemail

Visual Voicemail FAQs
[FAQs]
Learn how you can check your voicemail messages without placing a call. Play messages from your screen and more with this app.

VZ Navigator

Uninstall VZ Navigator® - VZ Navigator®
[Device-Specific Instructions]
Synchronize Changes - VZ Navigator® - PC
[Device-Specific Instructions]
To synchronize changes you've made on the VZ Navigator website with your device, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® 4 Simulator: Navigating to a Location
[Interactive Simulation]
Discover how to get directions to a location using VZ Navigator on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Searching Locally
[Interactive Simulation]
Learn how to find nearby places using VZ Navigator on your Samsung Galaxy S4.
Samsung Galaxy S® 4 Simulator: Viewing Traffic
[Interactive Simulation]
Learn how to to see current traffic and a satellite map using VZ Navigator on your Samsung Galaxy S4.

VZAccess Manager

Restarting VZAccess Manager
[Device-Specific Instructions]

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