Select Your Device
Apple® iPhone® X
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Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
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Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
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PRIV™ by BlackBerry®
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DuraForce PRO with Sapphire Shield
Hum+ by Verizon
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LG Cosmos™ 3
Microsoft Lumia 735
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LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
Verizon Wear24™
Verizon 4G LTE USB Modem UML295
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
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Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
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Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LTE Internet (Installed)
iPad® Air 2
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Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
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Moto G™ by Motorola
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HTC One M9
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LG Exalt™
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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Verizon Wireless AirCard® 595
Gear S2
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ASUS ZenPad™ Z8s
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HTC Desire® 626
Moto X™ (2nd Gen.)
DROID TURBO 2 - Designed by You
Motorola RAZR V3m
LG Cosmos™ 2
Arlo Go
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Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
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Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
LG Vortex™
Spartan GoCam™
LG Revere® 2
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Verizon MiFi™2200 Intelligent Mobile Hotspot
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BlackBerry® Z30 smartphone
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Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
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LG VX8300
Nokia Lumia Icon
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Samsung Galaxy S® III mini
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iPad® mini 3
Apple® iPad® with Retina display
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Lancet™ for Android™
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Verizon Wireless USB720 Modem
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Transpyre™ Prepaid
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Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
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ZTE Blade™ Vantage Prepaid
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Pantech Perception™
Verizon Wireless UM175 USB Modem
LG enV®2
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Samsung Galaxy Tab® S
HTC One® max
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
LG Dare™
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LG VX3200
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LG enV®
HP Spectre x2
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Delphi Connect
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a870
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Lucid™ by LG
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Luge™ by Motorola Prepaid
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Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
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Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
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Samsung Zeal™
LG Chocolate® Touch
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy S® 4
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 4

App Issues

Test Device in Safe Mode - Android®
[Device-Specific Instructions]
Troubleshooting: How to Unfreeze Your Device
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Troubleshooting: Using Safe Mode with Android
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Do a Factory Data Reset to Troubleshoot Android Phone Problems
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
After upgrade my screen goes black when I try to play words with friends. How do I fix that?
I just updated by S4 and now Words with Friends will display but when I select a game the screen blacks out.
Auto Restore - Samsung Galaxy S® 4
[Device-Specific Instructions]
Can apps be saved to Verizon Cloud?
I'm upgrading from a Galaxy S4 to a Galaxy S7 Edge and want to know if I can save everything on the S4 in V Cloud and then restore it on the S7 Edge.
Clear Memory (RAM) - Samsung Galaxy S® 4
[Device-Specific Instructions]
Do I have free access to NHL premium?
I just switched to Verizon and was told that I have free access to NHL Premium to watch games on my phone.  I would like to know if this is true. I have a Galaxy S4 and when I sign in, it tells me I do have free access but I cannot watch games unless I pay?  I have looked at other posts and...
How can I determine which app used my data overnight?
How can I determine which app used most all of my 2GB data in a 2 hour period while I was asleep? I clearly was not using my phone however I woke up to an overage text for my data plan. I want to uninstall this app so it cannot happen again. Thank you.
How can I restore the date & weather app to the home page of my Samsung Galaxy S4?
Robert39 asked @VZWSupport on Twitter:Q: How can I restore the date & weather app to the home page of my Samsung Galaxy S4? A: Go to apps and select widgets. Slide screens to the left until you see the Weather widget. Press on it and hold, move to your home screen, and release.
How can I tell which app is using data?
I am seeing data usage spikes at times when I know I was not actively using my phone.  The web site shows me how much data is being used and when, but I want to know which app is doing this so I can kill it or uninstall it.
How do I move apps to my new device?
I just purchased a new phone. I'm transferring from the Samsung s3 to a new s4 edge. I transferred my contacts,etc from the cloud but the apps (games) did not transfer. Do I have to download those one at a time again or is there a way to move all apps at once to my new phone?
How do I reset my S Health app?
Please help me reset my S Health applicatiom, my steps are recorded on the wrong date.
How do I see which apps are using data?
How do you track which apps are using the most data? I just switched from a Droid 4 to the S4 and received a notice that over 75% of my data has been used in under 3 weeks. I never received this notice before so it much be some of the apps that came on the phone, which is very annoying to me, why would...
How do I stop my camera from shutting down?
Need help.  My phone says sending to card when try to start camera and then freezes my phone.  It won't even restart unless i take out the battery.  Is this a manufacturer defect issue as the phone only bought in Sept.
Power Up in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Reset App - Samsung Galaxy S® 4
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy S® 4
[Device-Specific Instructions]
Task Manager - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why can't I see the icon for attachments to text messages I receive?
I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?
Why does my notification bar keep disappearing?
The notification bar disappears and when it comes back there should be a new notification but there isn't. It does this every few seconds and its killing my battery. How do I stop this?
Why don't my backup app username and password match?
I have a Samsung S4. I installed the VZBackup App, but it's not accepting my user name and password. I have uninstalled, rebooted and re-installed the app but nothing changes. Any suggestions?

Battery & Power Issues

Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Battery Issues - Battery Usage
[Device-Specific Instructions]
Troubleshooting: Device Overheating
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Device Won't Turn On / Off - Samsung
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Improving Battery Life: Battery, Power and Charging Tips
Improve your phone's battery life with the steps shown in this video.
Length: 3:25
Battery Overview - Samsung Galaxy S® 4
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S® 4
[Device-Specific Instructions]

Calling & Messaging Issues

How to Make Wi-Fi Calls on Android Smartphones
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
How to Make HD Calls on Android Smartphones
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
How do I turn up the ringer volume?
How to raise ringer volume on Samsung S4 mini
Unblock SIM PIN - Samsung Galaxy S® 4
[Device-Specific Instructions]

Email Issues

"too many" email accounts
I recently had (first and second level) Tech Support on the phone. I told them that my S4 has stopped receiving / syncing emails. After an extensive period of time on the phone with them, they simply stated that "you have too many email accounts on the phone, and its not able to sync them anymore. There...
Email content is repeating within the same message?
Not sure what to do. Here is an email example of what I'm talking about: Test 2 Sent from my Verizon Wireless 4G LTE smartphoneTest 2 Sent from my Verizon Wireless 4G LTE smartphone I thought maybe it was because I might have had my email account open on another device but tested that...
How do I remove an email account from the Gmail App?
I added my AOL email to the gmail app because I was not getting the notification of mail after the lollipop update this week.  I now want to remove the AOL email from the gmail, but I only have the option to add an account.  No where does is say "remove an account".  It's driving me crazy...
How do I restore e-mail notifications?
Recently updated to OS 5.0.1, and now Email notifications don't work, even in Safe Mode.  Anyone else having this issue?  And has anyone found a solution?
Troubleshooting Personal and Corporate Email
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Why Is There An Error Message When Trying To Print From My Device?
Trying to print an email from Samsung Galaxy S4 to HP Officejet Pro 8600.  I am getting error message "print spooler has stopped working".  I've been printing fine until this message appeared.  Is this a problem with my phone or my printer?  Uninstalled and re-installed Samsung and...
Why can't I receive e-mails?
A few days ago my stock email app on my S4 stopped receiving emails. Looks like it last received anything around 3:30am EST Sat am. I am able to send emails thru the app. I have deleted my account ( and set it up again - no changes. It still says to sync "push" like it did when I went to bed on...
Why can't I view my current e-mail?
For some reason my wife's galaxy s4 email shows last 30 days when opened up. Have to look in bulk mail folder for actual current email. Any idea how folders got switched?


Troubleshooting FAQs
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Managing Contacts Using My Verizon
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Troubleshooting Topics
[General Information]
Get the help you need to solve problems with your device.
Preparing for International Travel
Prepare your phone for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:50
Managing Duplicate Contacts Using Your Android Device
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Getting the Best Performance from Your Android Smartphone
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:40
How to Transfer Content Between Your Computer and Your Android Smartphone
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Managing Duplicate Contacts Using Google
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Reset All Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]

Internet & Web Browser Issues

Airplane Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 4
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy S® 4
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View MAC Address - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Signal Strength - Samsung Galaxy S® 4
[Device-Specific Instructions]

Lost, Stolen or Damaged

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
How Do I Fix my Galaxy S4 screen?
I've been looking everywhere for a way to fix my Galaxy S4. A couple months ago, I broke the inside screen. The same thing happened to me with the same model phone less than six months before this one. The phone was replaced, but I lost all of its content. The top glass screen itself is fine, but the...
How can I find a lost Android phone that likely is dead?
How can I find a lost Android phone that likely is dead?
Unlock the Device - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S® 4
[Device-Specific Instructions]
View SIM Card Number - Samsung Galaxy S® 4
[Device-Specific Instructions]

Software Issues

Soft Reset - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Software Version - Samsung Galaxy S® 4
[Device-Specific Instructions]

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