Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy S® 4
[Online Tool]
This online tool will help you identify and resolve problems with your Samsung Galaxy S® 4

App Issues

Test Device in Safe Mode - Android™
[Device-Specific Instructions]
Troubleshooting: How to Unfreeze Your Device
[Video]
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Troubleshooting: Using Safe Mode with Android
[Video]
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Do a Factory Data Reset to Troubleshoot Android Phone Problems
[Video]
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
After upgrade my screen goes black when I try to play words with friends. How do I fix that?
[Community]
I just updated by S4 and now Words with Friends will display but when I select a game the screen blacks out.
Auto Restore - Samsung Galaxy S® 4
[Device-Specific Instructions]
Clear Memory (RAM) - Samsung Galaxy S® 4
[Device-Specific Instructions]
Do I have free access to NHL premium?
[Community]
I just switched to Verizon and was told that I have free access to NHL Premium to watch games on my phone.  I would like to know if this is true. I have a Galaxy S4 and when I sign in, it tells me I do have free access but I cannot watch games unless I pay?  I have looked at other posts and...
How can I determine which app used my data overnight?
[Community]
How can I determine which app used most all of my 2GB data in a 2 hour period while I was asleep? I clearly was not using my phone however I woke up to an overage text for my data plan. I want to uninstall this app so it cannot happen again. Thank you.
How can I restore the date & weather app to the home page of my Samsung Galaxy S4?
[Community]
Robert39 asked @VZWSupport on Twitter:Q: How can I restore the date & weather app to the home page of my Samsung Galaxy S4? A: Go to apps and select widgets. Slide screens to the left until you see the Weather widget. Press on it and hold, move to your home screen, and release.
How can I tell which app is using data?
[Community]
I am seeing data usage spikes at times when I know I was not actively using my phone.  The web site shows me how much data is being used and when, but I want to know which app is doing this so I can kill it or uninstall it.
How do I move apps to my new device?
[Community]
I just purchased a new phone. I'm transferring from the Samsung s3 to a new s4 edge. I transferred my contacts,etc from the cloud but the apps (games) did not transfer. Do I have to download those one at a time again or is there a way to move all apps at once to my new phone?
How do I reset my S Health app?
[Community]
Please help me reset my S Health applicatiom, my steps are recorded on the wrong date.
How do I see which apps are using data?
[Community]
How do you track which apps are using the most data? I just switched from a Droid 4 to the S4 and received a notice that over 75% of my data has been used in under 3 weeks. I never received this notice before so it much be some of the apps that came on the phone, which is very annoying to me, why would...
How do I stop my camera from shutting down?
[Community]
Need help.  My phone says sending to card when try to start camera and then freezes my phone.  It won't even restart unless i take out the battery.  Is this a manufacturer defect issue as the phone only bought in Sept.
Power Up in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Reset App - Samsung Galaxy S® 4
[Device-Specific Instructions]
Restart in Safe Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Stop Running Apps - Samsung Galaxy S® 4
[Device-Specific Instructions]
Task Manager - Samsung Galaxy S® 4
[Device-Specific Instructions]
Why can't I see the icon for attachments to text messages I receive?
[Community]
I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?
Why does my notification bar keep disappearing?
[Community]
The notification bar disappears and when it comes back there should be a new notification but there isn't. It does this every few seconds and its killing my battery. How do I stop this?
Why don't my backup app username and password match?
[Community]
I have a Samsung S4. I installed the VZBackup App, but it's not accepting my user name and password. I have uninstalled, rebooted and re-installed the app but nothing changes. Any suggestions?

Battery & Power Issues

Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
[Video]
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Battery Issues - Battery Usage
[Device-Specific Instructions]
Troubleshooting: Device Overheating
[Video]
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Device Won't Turn On/Off - Samsung
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Improving Battery Life: Battery, Power and Charging Tips
[Video]
Improve your phone's battery life with the steps shown in this video.
Length: 3:25
Battery Overview - Samsung Galaxy S® 4
[Device-Specific Instructions]
Extend Battery Life - Samsung Galaxy S® 4
[Device-Specific Instructions]

Calling & Messaging Issues

How to Make Wi-Fi Calls on Android Smartphones
[Video]
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Factors That Impact Your Wireless Signal
[Video]
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13
How to Make HD Calls on Android Smartphones
[Video]
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
How do I turn up the ringer volume?
[Community]
How to raise ringer volume on Samsung S4 mini
Unblock SIM PIN - Samsung Galaxy S® 4
[Device-Specific Instructions]

Email Issues

"too many" email accounts
[Community]
I recently had (first and second level) Tech Support on the phone. I told them that my S4 has stopped receiving / syncing emails. After an extensive period of time on the phone with them, they simply stated that "you have too many email accounts on the phone, and its not able to sync them anymore. There...
Email content is repeating within the same message?
[Community]
Not sure what to do. Here is an email example of what I'm talking about: Test 2 Sent from my Verizon Wireless 4G LTE smartphoneTest 2 Sent from my Verizon Wireless 4G LTE smartphone I thought maybe it was because I might have had my email account open on another device but tested that...
How do I remove an email account from the Gmail App?
[Community]
I added my AOL email to the gmail app because I was not getting the notification of mail after the lollipop update this week.  I now want to remove the AOL email from the gmail, but I only have the option to add an account.  No where does is say "remove an account".  It's driving me crazy...
How do I restore e-mail notifications?
[Community]
Recently updated to OS 5.0.1, and now Email notifications don't work, even in Safe Mode.  Anyone else having this issue?  And has anyone found a solution?
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Why Is There An Error Message When Trying To Print From My Device?
[Community]
Trying to print an email from Samsung Galaxy S4 to HP Officejet Pro 8600.  I am getting error message "print spooler has stopped working".  I've been printing fine until this message appeared.  Is this a problem with my phone or my printer?  Uninstalled and re-installed Samsung and...
Why can't I receive e-mails?
[Community]
A few days ago my stock email app on my S4 stopped receiving emails. Looks like it last received anything around 3:30am EST Sat am. I am able to send emails thru the app. I have deleted my account (msn.com) and set it up again - no changes. It still says to sync "push" like it did when I went to bed on...
Why can't I view my current e-mail?
[Community]
For some reason my wife's galaxy s4 email shows last 30 days when opened up. Have to look in bulk mail folder for actual current email. Any idea how folders got switched?

General

Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Troubleshooting Topics
[General Information]
Get the help you need to solve problems with your device.
Preparing for International Travel
[Video]
Prepare your phone for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:50
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Getting the Best Performance from Your Android Smartphone
[Video]
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:40
How to Transfer Content Between Your Computer and Your Android Smartphone
[Video]
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Reset All Settings - Samsung Galaxy S® 4
[Device-Specific Instructions]

Internet & Web Browser Issues

Airplane Mode - Samsung Galaxy S® 4
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S® 4
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy S® 4
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
View MAC Address - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Signal Strength - Samsung Galaxy S® 4
[Device-Specific Instructions]

Lost, Stolen or Damaged

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
How Do I Fix my Galaxy S4 screen?
[Community]
I've been looking everywhere for a way to fix my Galaxy S4. A couple months ago, I broke the inside screen. The same thing happened to me with the same model phone less than six months before this one. The phone was replaced, but I lost all of its content. The top glass screen itself is fine, but the...
Unlock the Device - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S® 4
[Device-Specific Instructions]
View SIM Card Number - Samsung Galaxy S® 4
[Device-Specific Instructions]

Software Issues

Soft Reset - Samsung Galaxy S® 4
[Device-Specific Instructions]
View Software Version - Samsung Galaxy S® 4
[Device-Specific Instructions]
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