Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola moto e4 plus™ Prepaid
ASUS ZenPad™ Z8s
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
ASUS ZenFone™ AR
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force edition
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps - Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne

Alerts & Reminders

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android®
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Samsung Galaxy S® 6 Edge Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Samsung Galaxy S 6 Edge smartphone.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Tips for Your Samsung Galaxy S® 6 edge
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S® 6 edge.
Length: 2:09
Power Saving Mode on Your Samsung Galaxy S® 6 edge
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy S 6 edge.
Length: 1:32
Can I use a wireless charger with a device that has water damage?
[Community]
galaxy s6 - fell in toilet, put in rice, was working, and now it wont charge with any charger.  It did say can charge wireless.  Any suggestions, should i spend money on wireless charger.
Can I use my Galaxy S4 charger on my new Galaxy S6?
[Community]
I recently got anS6 Galaxy phone. I'd like to use my charger that I used on my Galaxy S4 instead of the one that came with it. Any problem here?
How do I replace the battery on my Galaxy S6?
[Community]
So the issue im concerned about is getting the battery replaced in the S6 seeing as how it has a non removable battery. Like every battery in every phone/car/toy, they have a life expediency, and will eventually at some point down the road after numerous recharges, the battery will  no longer hold...
Samsung Galaxy S® 6 Edge Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
An interactive guide on how to use ultra power saving mode on your Samsung Galaxy S 6 Edge smartphone.
What will it cost to replace the battery?
[Community]
How much does Verizon charge to replace battery in a Samsung Galaxy S6?
Why Is My Samsung Galaxy s6 Battery Dying Fast?
[Community]
After an upgrade on my Samsung Galaxy s6 last week my batterydoesn't stay charged. Just 4,-6 hours standby on a full charge. It's never been like this. Any ideas if what I can do?

Battery & Power Issues

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6 edge
[Video]
Learn how to pair your Samsung Galaxy S 6 edge with a Bluetooth device and connect to a Wi-Fi network.
Length: 2:10
Can I sync my Bluetooth S6 edge with Ford SYNC?
[Community]
I travel quite frequently and I have had no problems pairing Bluetooth with Chevrolet rental vehicles. But I cannot pair with my 2014 Ford F150 SYNC.I have paired and unpaired 6 times with different PIN numbers, have done a factory rest, have turned off SMART LOCK, have cleared data and cache in Bluetooth...
How do I take a private call while in my car?
[Community]
How do I take a private call while in my car?
Samsung Galaxy S® 6 Edge Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair a bluetooth device to your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Samsung Galaxy S 6 Edge.
Why Does Bluetooth Automatically Answer Calls When Driving?
[Community]
When I'm driving and a call comes in through the bluetooth, the phone automatically answers without accepting.  It displays Accept or Ignore on the vehicle screen but automatically accepts the call.  In other words, you cannot reject the call.
Why Won't My Device Pair With my Car?
[Community]
I have a galaxy-s6-sm-g920v. What is going on? 2013 toyota tundra with NAV system.  Will not pair with audio, phone only.  Deleted the previous list of phones and reentered.  Provided passcode to phone... same deal.  Any Ideas
Will the S6 or S6 edge work with my Chevy Mylink?
[Community]
I want to upgrade my S5 for the S6 but nothing online says it will work with my truck.  The phone may be too new

Calendar

Can you transfer calendar entries to a new device?
[Community]
can you transfer calendar entries to a new device?

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android® 
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S® 6 edge
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy S 6 edge.
Length: 1:10
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Can the Galaxy S6 make video calls to other smartphones?
[Community]
Can you make a video phone call from the galaxy s 6 to any other smartphone? Or only other galaxy phones?
DTMF - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
How Do I Disable The Call Waiting Notification?
[Community]
I've noticed it was asked almost a year ago but there is no answer. I don't want to disable call waiting I simply want to disable the annoying beep that happens when I'm on a call. It's intrusive and you miss parts of conversations. Is there a way to shut the beep off?
How do I change the ringtone for outgoing calls?
[Community]
For some reason I once again have the default classical music ringtone for a contact since I upgraded to a Galaxy S6. I can't find how to change it to a different ringtone that I have. Can anyone help?
How do I hide my phone number when I make an outgoing call?
[Community]
How do I hide my phone number when I make an outgoing call on my Samsung Galaxy 6S?
How do I make a Mexico to Mexico call?
[Community]
Hos do I dial from Mexico to Mexico's phones using my Samsung S6?
How do I make a video call on the Samsung Galaxy S6 Edge?
[Community]
I have a new Samsung Galaxy S6 Edge and have been unable to make a video call.  The settings are set to allow it but I am missing something.  Any help would be greatly appreciated.
Redial - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S® 6 Edge Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and replying with a text message to the caller on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Samsung Galaxy S 6 Edge to silent.
Samsung Galaxy S® 6 Edge Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Using Air View™
[Interactive Simulation]
A visual guide for using Air View to preview content before opening it on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Samsung Galaxy S 6.
Why Is My Phone Missing Calls?
[Community]
I'm not really sure how many missed calls I get. But I do know I miss about 75% of my calls from my wife. And she misses about 75% of mine. Really don't know about other calls she is who I call the most. Texting both ways is fine. Just missed calls. Does anybody else have this problem and how do you fix...
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Why don't I receive missed call notifications?
[Community]
My S6 doesn't show missed calls that occurred when my phone was turned off.  I believe that I used to get those notifications with earlier Samsung phones. Is there something wrong with my phone or is this feature not available on the S6?
Will my Verizon Samsung Galaxy S6 work in Alaska?
[Community]
I will be traveling to Anchorige, Seward and Moose Pass Alaska in May.  What kind of phone reception should I expect on my Galaxy S6 and my daughters iPhone 6?

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Advanced Camera Features on Your Samsung Galaxy S® 6 edge
[Video]
Explore fun camera settings on your Samsung Galaxy S 6 edge.
Length: 1:33
Camera Settings Support
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy S® 6 edge
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy S 6 edge.
Length: 1:37
Can I recover deleted photos?
[Community]
I deleted some photos that didn't upload to the cloud and was hoping someone could help me recover them
Can the S6 do slow motion videos?
[Community]
Clark59 asked Verizon Wireless: Q: Can the S6 do slow motion videos? A: Slow motion videos are definitely fun to watch! I want to confirm that the S6 Edge does have the ability to record slow motion videos.- Yosef
How Do I Transfer Pictures From My Samsung Galaxy 6 To My PC?
[Community]
how transfer pictures from Samsung galaxy 6 to PC?
How do I download videos to my pc?
[Community]
How do I download videos and pictures onto a PC?
How do I get my camera to start working again?
[Community]
I just got the Galaxy S6 edge today and after i charge it up and everything to find out the camera wont work. It goes black then warning camera failed. going here to see if I can get help before returning to the store.
How do I transfer pictures to my computer from a Samsung Galaxy S6?
[Community]
how do i transfer pictures on my galaxy S6 to computer?
How do I transfer pictures to my computer?
[Community]
cant transfer pictures from my galaxy s6 to my computer anymore
How do you take a screen shot with Galaxy S6 Edge?
[Community]
I've tried to hold down the home and power button, home and volume button, and also tried to swipe the screen. None of these methods are working.  Any ideas?
Samsung Galaxy S® 6 Edge Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture you've taken as the wallpaper on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Using Selective Focus
[Interactive Simulation]
A visual guide for using selective focus, which blurs the background and focuses on a closer object, on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Using Virtual Shot
[Interactive Simulation]
A visual guide for using virtual shot on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Samsung Galaxy S 6 Edge.
Why can't I download pictures to my laptop?
[Community]
When I try to download pictures from my phone GS6 my laptop says that i need to unlock my phone.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Can I print a copy of my contacts?
[Community]
I need to print out my contacts from my S6 Edge phone is this possible?
How do I assign a ringtone to a contact?
[Community]
I can't seem to find a way to assign a ringtone to a specific contact for when an individual calls.
How do I assign a ringtone to a contact?
[Community]
How do I assign a ringtone to a contact (in my case on a Samsung Galaxy S6 Edge+)? I can't find a clear answer to this anywhere in Verizon documentation. A search of the Verizon forums shows this question is asked very frequently, with two kinds of results: either no answer is given, oran ...
How do I sync my email contacts with my Galaxy S6?
[Community]
Just got the Samsung Galaxy S6 and was setting up email (yahoo/att). Emails are not a problem; they sync fine. However I cannot see any of my email contacts when I want to create a new email. How do I sync my email contacts?
How do I transfer contacts from my old droid ultra to my S6?
[Community]
Only 22 out of about 140 contacts transferred. I have free version of Youmail and I see them on my account on their web site. Anyone have tips? This is my first Samsung and I never had trouble transferring between Motorola phonesAlso, I have set the screen brightness to automatic several times only to...
How do I transfer phone contacts to a desktop computer?
[Community]
My previous HP desktop computer became corrupted so I bought a new HP computer.  I would like to transfer the contacts from my S6 android phone to the desk top.
How do I view deleted contacts?
[Community]
I accidentally deleted several contacts.  My phone has backed up since then.  Is there any way to go to an earlier backup and get those contacts back?  Kind of like restore points on a PC?
Samsung Galaxy S® 6 Edge Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to make a group and add people to it on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Samsung Galaxy S 6 Edge smartphone.
Will the Android Switch app transfer all my email settings including email server names, usernames and passwords?
[Community]
Will the Android Switch app transfer all my email settings including email servers, usernames, and passwords from my Galaxy S 4 to a Galaxy S 6?

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I turn off all roaming on my Galaxy S6?
[Community]
How do I turn off all roaming on my Galaxy S6 so I don't incur data and any other charges?
How do I turn off unecessary apps?
[Community]
My new phone is using up data too quickly and I would like to know if there are apps, etc that I can delete or turn off to minimize the data loss.
Where do I get the My Verizon app on my S6?
[Community]
What happened to the Verizon data usage mobile app with the pie graph so I can see at glance of my home screen where I'm at in usage. Upgraded to the S6 and the app didn't transfer.
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Can I have different vibration patterns for email and messaging alerts?
[Community]
On my S3 I had it set to vibrate once for email and twice for messaging.  Can this be done on the S6, I cannot find a setting for that.
How can I disable S6 Edge split screen?
[Community]
How can I disable the split screen 'attribute' on my S6 Edge? It is constantly jumping to that, often without even being touched.
How can I get my Galaxy6 to connect to my home wifi?
[Community]
How can I get my Samsung Galaxy 6 to connect to my home wifi?
How do I block a number on a new phone?
[Community]
Sorry to be so dramatic. lol Today I bought a galaxy s6 and had verizon transfer all of my old stuff over to my new phone. I had blocked a number on my old android and was checking to see if that number even showed up on this new one, which it did, and then I somehow dialed it. YIKES! Will that person...
How do I change the font to a larger size?
[Community]
How do I change the lettering to a larger size
How do I change the notification sounds?
[Community]
I just bought the S6 edge+ and I'm using Messaging+.  The notification sound it uses is the system notification I selected.  I like to keep that as silent.  How do I change the notification sound in just Message+ for all contacts?  Changing it under system settings/sound and notification/Ringtones...
How do I disable the Samsung calendar app?
[Community]
Is there a way to uninstall or disable the Samsung calendar app? I use the google calendar app.
How do I get my keyboard back to its normal size?
[Community]
My keyboard is shrunk. How do I get it back to its normal size?
How do I get my phone to turn on?
[Community]
Blue light is flashing but I cant get the phone to do anything? It`s not even a week old!!!!!!!!!!!!
How do I get rid of a proxy error?
[Community]
I have started to get a proxy error today when browsing, I noticed when I turned off "Mobile Data" (which saves data costs) it works with Wi-Fi then proxy error comes up.
How do I get the windows 10 driver for my Galaxy S6?
[Community]
My laptop says I have no pictures on my phone and my cloud will not upload everything even tho it has room.  I just want to hook the darn cord up loike I used to and upload everything that used to be so simple.  I pay enough for the phone, I don't want to pay for a driver to do this!
How do I prevent an auto update from using data?
[Community]
My auto update caused my data overage. How do I prevent an auto update using data?
How do I reset my phone when my screen goes black?
[Community]
My phone has been in the OtterBox Defender case since I received it in May of this year. I just made a phone call and put my phone back into my pocket. When I got it out to check the time, the screen was black like it usually is when not in use. However, none of the buttons work and I cannot power the...
How do I stop a "backup canceled" error?
[Community]
Keep getting error message flashing on screen! "Warning. Backup canceled. Make sure you have a data connection and try again."
How do I stop my device from vibrating constantly?
[Community]
My phone went through a recent software update. Now, it vibrates once about every 30 seconds. I have cleared caches and did a system reboot to no avail. So frustrating. Any ideas?
How do I stop my phone from going into drive mode?
[Community]
I have recently upgraded from htc droid dna to a samsung s6.  Recently I have noticed that my google maps navigator was not speaking while I was driving as well as not being notified that I was receiving calls while in the office.  I found that the 'drive mode' was coming on randomly, whether...
How do I transfer photos from a Galaxy S6 to my computer?
[Community]
I connected the cord to the computer but do not see anything on the hp laptop screen.
How do you turn off talk back?
[Community]
how do you turn off the talk actavader
Is there a way to access your device without your backup password after being locked out?
[Community]
Somehow this morning when I woke up, I was on my last fingerprint swipe and it didn't work and so I am currently locked out of my phone. I don't remember my backup password and Verizon is saying that the only thing I can do is reset to factory, which would lose everything. Is there any other way to do...
Is there a way to make the icons smaller?
[Community]
The Galaxy 6 just had an update a couple days ago. The icons are now much smaller. Is there a way of getting the version prior to this recent update back ?@
Is there no longer a slot for an SD Memory card on the S6?
[Community]
Tita91 asked Verizon Wireless: Q: Is there no longer a slot for an SD Memory card? A: There is no longer a Micro SD slot in the Galaxy S6. This choice was made to allow the phone to access its own memory very quickly, resulting in a snappier device. The 32GB model comes with 23GB of available...
My device is giving me notifications constantly. How do I stop this?
[Community]
After the recent update G925VVRU3BOG5 my S6 Edge now chirps the default notification like every 5 minutes.  There is no visual notification on the device to indicate why it is chirping at me. anyone else experiencing this?
My screen got stuck while rotating. How do I fix it?
[Community]
I have no clue how it happened other than to say my son was using my wife's new S6 this morning and the screen shifted diagonally.  I've never seen or heard of a smartphone doing this.  What makes it even more interesting is that none of the buttons work now.  She can't do a power reset...
Samsung Galaxy S® 6 Edge Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Samsung Galaxy S 6 Edge smartphone by adjusting the screen timeout.
Where can I find USSD codes for my Samsung Galaxy S6 Edge?
[Community]
I recently bought at Best Buy a Verizon Samsung Galaxy S6 Edge+ and tried several different USSD codes but the phone seems not to recognize them. All I get is an "unkown application" message. Does anyone of you guys know how can I overcome this particular issue? As I brought the phone to Brazil, the phone...
Where do I find my USB icon?
[Community]
Where do I find my USB icon?
Where do I find the option to turn auto rotate on and off after the Marshmallow update?
[Community]
Under Lollipop the "quick setting" menu had an option to turn auto rotate on or off. After updating to Marshmallow that option is gone and I don't see it available anywhere else to turn it on or off. As of now, my screen is always in portrait mode and never rotates to landscape. Anyone else having this...
Where is the talk to text microphone icon?
[Community]
After the update I don't have the speech microphone in messages anymore. How do I get it back??
Why do I have to manually enable USB file transfer?
[Community]
I remember on previous Galaxy phone models, file transfer would be enabled once you plugged your phone into the USB. But on the Galaxy S6, it seems as though I have to manually enable this every time...even when I've installed Samsung drivers. (Therefore, the Samsung Windows drivers are essentially useless.) When...
Why do I still see the 4g LTE Indicator when I am on wi-fi?
[Community]
The 4g LTE indicator on my new Galaxy S6 does not disappear when I am on wifi as it did on my Galaxy S3.  Is there a way to fix this?
Why does my phone get warm during use?
[Community]
I have had my phone about 2 weeks, really noticing that while on it that is gets warm to the touch..is this normal?
Why is my device telling me mobile data is not available?
[Community]
After the marshmallow update, I get "Mobile data is not available while you are on this call." Never had this issue before, I always talk on the phone and use Waze at the same time...what's the fix?  I tried changing network mode from Global to LTE/CDMA.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy S 6 edge
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy S 6 edge.
Length: 2:59
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S® 6 Edge Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Samsung Galaxy S 6 Edge so you can keep up with work wherever you go.
Samsung Galaxy S® 6 Edge Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Samsung Galaxy S 6 Edge.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
How Can I Retrieve Information From My Broken Samsung S6?
[Community]
My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded...

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Customizing Your Samsung Galaxy S 6 edge
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S 6 edge.
Length: 2:36
How can I disable S6 Edge split screen?
[Community]
How can I disable the split screen 'attribute' on my S6 Edge? It is constantly jumping to that, often without even being touched.
How do I add phone numbers to the main screen?
[Community]
how do you place a phone number onto the main screen of a s-6
Is there a way to make the icons smaller?
[Community]
The Galaxy 6 just had an update a couple days ago. The icons are now much smaller. Is there a way of getting the version prior to this recent update back ?@
Samsung Galaxy S® 6 Edge Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add or delete a home screen on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Samsung Galaxy S 6 Edge.
What is this new "icon" that locks the screen and how do I get rid of it?
[Community]
Ok, this is really strange, I now have this "icon" similar to a Facebook Messenger Chat Head, that won't go away and if you tap it, it locks your screen and you cannot do anything.  I finally figured out how to do a soft boot from on here, but now I'm trying to figure out how to get rid of this "icon" ...
Why doesn't my Galaxy S6 open correctly?
[Community]
My new Samsung 6 opens to the phone dialer, not the home page. Is there any way to correct this?
Why is my device taking me to the dialer when I swipe?
[Community]
After the recent update, when I swipe the screen to release (which tech support told me cannot be changed) it takes me directly to the phone dialer. Does any one know how to change this to my main screen. I've looked everywhere and cannot find the answer

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I use my device as a hotspot and be on a call at the same time?
[Community]
how do i use my hotspot and be on a call at the same time with the galaxy S6?
Can the S6 be used as a hot spot for other devices?
[Community]
Bfantaliii asked Verizon Wireless: Q: Can the S6 be used as a hot spot for other devices? A: Hi Bfantaliii, Yes the Samsung Galaxy S6 is hotspot capable. Thank you for your question.
How do I make a call while Mobile Hotspot is active?
[Community]
I have a Samsung Galaxy 6, and need to make phone calls while the Mobile Hotspot is active. Right now, of course, the data connection drops when I receive a phone call. Some helpful people say I need "AC" which I think means Advanced Calling? and is a feature that Verizon can enable if I ask the right...
How do I set up a mobile hotspot on my Galaxy S6?
[Community]
How do I set up the mobile hotspot on my galaxy s6
How do I use the hot spot on my phone?
[Community]
How do I use the hot spot on my samsung phone?
Samsung Galaxy S® 6 Edge Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Samsung Galaxy S 6 Edge smartphone to securely share your Internet connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy S® 6 edge
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S 6 edge.
Length: 1:56
Samsung Galaxy S® 6 Edge Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 6 Edge so you can easily find it again.
Samsung Galaxy S® 6 Edge Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing web browser window on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your Samsung Galaxy S 6 Edge.

Keyboard

Turn Voice Input On / Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S® 6 Edge Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Galaxy S 6 Edge smartphone.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Customizing Lock Screen Settings on Your Samsung Galaxy S® 6 edge
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S 6 edge.
Length: 2:10
How to Use Fingerprint Lock on Your Samsung Galaxy S 6 edge
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy S 6 edge from Verizon.
Length: 1:54
How can I unlock my device?
[Community]
The pin Code That I Set Last Night, Is Now Not Working, Causing me To Be Locked Out & Will Not Give Me Back Up Question As An Option. How Else Am I Unable To Unlock My Phone?
How do I retrieve my password for a Galaxy S6 Edge?
[Community]
So when i shut off my phone, it requires a password when you turn it back on before the fingerprint . i changed the password about a month ago and it must have been something that didn't get typed in right so i have the wrong password. how do i fix this?
Is there any way to change my password without knowing it?
[Community]
i use fingerprint to unlock my phone, but i want to change it. it wants a password, and i don't remember it. is there a way to change it on the verizon site?
Why can't I change my pattern lock?
[Community]
I set a pattern lock, and confirmed it. Now I'm trying to change it,and it keeps saying that it's the wrong pattern. So now I'm stuck. What can I do?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]

Navigating & Multitasking

How to Use the Split Screen Feature on Your Samsung Galaxy S® 6 edge
[Video]
Multitask by using two apps at the same time with Split Screen on your Samsung Galaxy S 6 edge from Verizon.
Length: 1:34
How to Use Edge Screen on Your Samsung Galaxy S® 6 edge
[Video]
This video shows how to use People Edge and Night Clock on your Samsung Galaxy S 6 edge from Verizon.
Length: 2:40
Navigating Your Samsung Galaxy S® 6 edge
[Video]
Take a tour of your Samsung Galaxy S 6 edge, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:41
Samsung Galaxy S® 6 Edge Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Samsung Galaxy S 6 Edge smartphone.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy S® 6 edge
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S 6 edge.
Length: 2:02
Samsung Galaxy S® 6 Edge Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam to share content wirelessly using your Samsung Galaxy S 6 Edge.

Operating System & Software

Samsung Galaxy S 6 edge Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Can I Change The Time Of When I Get Software Updates?
[Community]
Verizon software updates are always sent to my phone (Samsung Galaxy S6) in the middle of the night, accompanied by a notification chime.  I need to keep notifications on as I'm On-Call 24/7, but I don't want to be awakened for the routine software update.  Is there a way to silence only the...
Can I manually download software upgrade assistant?
[Community]
Is there a link where I can manually download the Software Upgrade Assistant for the Samsung S6?  The autorun file won't install on my computer for some unknown reason.  I've disabled my AV and it still won't install.  I've found a link for the SUA download for the S4 but can't find anything...
How do I get the windows 10 driver for my Galaxy S6?
[Community]
My laptop says I have no pictures on my phone and my cloud will not upload everything even tho it has room.  I just want to hook the darn cord up loike I used to and upload everything that used to be so simple.  I pay enough for the phone, I don't want to pay for a driver to do this!
How do I prevent an auto update from using data?
[Community]
My auto update caused my data overage. How do I prevent an auto update using data?
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?
Will I be able to re-install the Amazon Music app?
[Community]
As part of the latest Verizon Galaxy S6 update (MMB29K.G925VVRU4CPD2, release Tue. May 24, 2016), it is removing the Amazon Music app. Does the update restrict the app from being reinstalled? Users of the Amazon Prime music app use this app even though it's considered bloatware, which it is to those that...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
How to Find the SIM Card on Your Samsung Galaxy S6 edge
[Video]
Learn how to find the SIM card on your Samsung Galaxy S6 edge from Verizon.
Length: 1:19
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne
Can I use an overseas SIM card in my Galaxy S6?
[Community]
I think it's too difficult to try to figure out which international plan to select, so I want to buy a sim card in Europe and insert it into my phone to use when I'm there.  How do I know if my device is locked or unlocked?
Can I use the SIM card from my droid in my Galaxy S6?
[Community]
Can I use my sim card out of my droid in this galaxy 6
Can we swap our Galaxy S6 with a Note 5?
[Community]
My Mother In Law really likes the S6 Edge + my wife and I got on the payment plan, but they are no longer being offered.  If she buys a Note 5 on payments can she swap with me being that we will both still be making the agreed upon payments?
How can I use my Samsung Galaxy S6 outside the US?
[Community]
Everything I have read says that the Galaxy S6 from Verizon is already unlocked for use outside the US. I have installed a sim card from a local carrier, but I get a message that states "the mobile network is not available." What are my next steps in resolving this issue?
How do I change the APN settings on my device before I travel internationally?
[Community]
I just got a new SamsungGalaxy S6 and since I will be travelling internationally I was trying to update my APN settings for my travel so I would use a UK sim while I travel.  How do I do it? I was able to do that on my S4 when i travel.
How do I find my SIM card id?
[Community]
How do I find it?
How do i open the sim card slot?
[Community]
how do I open the sim card slot
Insert SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S® 6 Edge Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Samsung Galaxy S 6 Edge smartphone.
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?
Will my Galaxy S6 work with an Italian SIM card?
[Community]
Will the S6 work in Italy on either the TIM or Vodafone SIM card networks ?Especially need a data plan.

Social Networking

Samsung Galaxy S® 6 Edge Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S 6 Edge smartphone.
Samsung Galaxy S® 6 Edge Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Samsung Galaxy S 6 Edge smartphone.

Starter Mode

Samsung Galaxy S® 6 Edge Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to add a contact to the favorites contacts screen while in Easy mode on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Switching to Easy Mode
[Interactive Simulation]
Discover how to switch to Easy mode for a simpler layout and easy access to your favorite things on your Samsung Galaxy S 6 Edge.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Can I retrieve deleted texts on my Galaxy s6?
[Community]
Can I retrieve deleted text from android Galaxy s6? Verizon
Can I retrieve text messages from a device with a broken screen?
[Community]
My galaxy s6 broke and I can not see the screen but there are very important text messages I have to retrieve.  I thought they would be saved in cloud but apparently not.  I just recieved my replacement phone and was wondering how I can move those existing messages from s6 to s7? Thank...
How Do I Cancel A Sent Text From My Samsung s6?
[Community]
help!  I need to know how I cancel a text on my samsun s6 I just sent
How can I print my text messages?
[Community]
I have been trying to figure out how to either print my text from my Galaxy 6 phone or forward them to my e-mail ? Could someone please helpme figure out how to do this.
How do I attach photos to text messages?
[Community]
HOW TO ATTACH PHOTOS TO TEXT MSG
How do I avoid getting invalid links in text messages?
[Community]
Hello, I’m experiencing an issue with incoming text messages from at least one person. My friend is a new Android user (on the S6 from an iPhone) and is still getting used to the keyboard. In almost every text she sends me, she inadvertently double-taps the spacebar which automatically drops in...
How do I forward a text message with Message+?
[Community]
Seems like this would be pretty simple but I can't figure it out. I have a S6 and I am using Message +. In the past if I wanted to forward a text message I would simply hold down the message I want to forward and message options would come up to allow me to forward. Now when I do this, message options...
How do I get text emergency alerts?
[Community]
For text emergency alerts, where are the settings?
How do I reset the "Remember this Choice" option for automated text messages?
[Community]
How do I reset the "remember this choice" setting when replying to automated text messages? I accidentally selected to block replies to these text messages so now I'm unable to reply to any automated message (such as to confirm a doc appt or table reservation). Is there a way to reset this feature? I...
How do I send a text without closing the keyboard?
[Community]
I have to close the keyboard beforethe send button will work on texts.  This just started this week Anyone else having this problem
How do I send a vcard from my S6?
[Community]
When I click on "More" in a contact screen I do not get a "share contact" option. Also can't find "enhanced messaging" setting option either. WTH?
How do I send video text messages on a Galaxy S6?
[Community]
I am using Message+ for texting. I have video setting on VGA (640 × 480). I get a msg saying can't send too large. Is there something else I need to change?
How do I set up Outlook on my device?
[Community]
I just got a galaxy s6 edge and i'm trying to figure out how to send a text to it from my work corporate outlook email account. We send out group text blasts for overtime and it's refusing to send to my new phone. Same number just new provider. I can'tell figure out how to talk to a blasted person with...
Text Message Signature - Android™
[Device-Specific Instructions]
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
Hello,After the newest Android update I can't find the microphone on my message plus screen. I have tried the following without any success:I have already double checked the Android Keyboard Settings for Voice Input Key.  It's currently set for "On Main Keyboard".  I've tried changing it to...
Where did voice to text go?
[Community]
Wife and I downloaded G928VVRU2BPC2 last night. After reboot, opened text app and found the mic button missing. It has been replaced with a settings button and the feature is no longer available.  Called VZ tech support and the guy said they've been getting calls all day on this. What gives?!
Where is the microphone for talk to text?
[Community]
After the update I don't have the speech microphone in messages anymore.  And how do I get rid of the power saving pop-up everytime I open the phone
Where is the talk to text microphone icon?
[Community]
After the update I don't have the speech microphone in messages anymore. How do I get it back??
Why am I not receiving text messages?
[Community]
I am not getting all of the texts that people send me and vice versa I have tried powering off my phone and nothing seems to work any suggestions? ?
Why do my text messages keep getting sent to e-mail?
[Community]
My text messages are showing up in my email on my new G6, and I can not figure out how to change this setting.
Why does the screen go blank when I open a text message?
[Community]
I purchased a galaxy s6 2 days ago. It is brand new. I am using the verizon messages rather than the stock messages for texting. Everytime I reiceve a text, I will get the notification and when I go to open that conversation the screen will go blank! I have to always press the back key to go back to the...
Why don't some people receive my group texts?
[Community]
So, apparently I cannot send mass text messages through Messages+. Whenever I do, it will send to the first person on the list and that's it. I sent a simple text message to two different customers and the second one sat at "sending" for over an hour before I deleted the conversation (since there is no...
Why is the talk to text key missing?
[Community]
my talk to text key is missing after download.  How can i get it back?
Will sms messages with voice recording count against my data allowance?
[Community]
I never had to worry about data plan minutes (was grandfathered in the Verizon unlimited data plan until recently) but with the new SMS app on the S6 if I use a voice recording to send an SMS message does it counts towards my data plan usage or is it still considered a plain old text message? Is there...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Edge Screen on Your Samsung Galaxy S® 6 edge
[Video]
This video shows how to use People Edge and Night Clock on your Samsung Galaxy S 6 edge from Verizon.
Length: 2:40
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Can I Connect My Phone To The TV?
[Community]
All I want to do is to be able to play videos/photos I have recorder on my phone on my TV, wirelessly.  And yes, I know about the existence of Roku, Chromecast, etc.  I know that they all advertise hundreds of thousands of movies and tv shows I can watch.  What an awesome deal!!!! EXCEPT...
Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
Edge Screen Help - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
How do I remove all my information from my galaxy s6 edge?
[Community]
I am getting a new phone. How do I remove all my information from my galaxy s6 edge?
My Galaxy S6 turned off over night and will not turn back on. What should I do?
[Community]
If have the phone since they were released and have never had this issue.  When I woke this morning the green LED light was on, but the screen wouldn't come on.  I can't take the battery out, and I can't do a hard reset, nothing is working.  Short of going to a Verizon Store and getting...
Samsung Galaxy S® 6 Edge Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Navigating the Edge Screen
[Interactive Simulation]
A step-by-step guide for using the Edge screen on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Setting the Edge Screen Timeout
[Interactive Simulation]
Learn how to set the Edge screen timeout on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Using the Edge Screen on the Left
[Interactive Simulation]
A step-by-step guide for using the left Edge screen on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Using the People Edge
[Interactive Simulation]
Learn how to use the People Edge screen for easy access to your favorite contacts on your Samsung Galaxy S 6 Edge.
Samsung Galaxy S® 6 Edge Simulator: Viewing the Information Stream
[Interactive Simulation]
A step-by-step guide for viewing the information stream on the Edge screen of your Samsung Galaxy S 6 Edge.
What are the differences between the S6 and S6 Edge?
[Community]
hirsh49 asked Verizon Wireless:Q: What are the differences between the S6 and S6 Edge?A: The S6 edge has a slightly larger battery. The edge also has functions that work on those curved edges of the screen on both sides. Otherwise, these phones have the same hardware and software. There are plenty of...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S® 6 Edge Simulator: Changing the Theme
[Interactive Simulation]
Discover how to change the theme on your Samsung Galaxy S 6.
Samsung Galaxy S® 6 Edge Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Samsung Galaxy S 6 Edge.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6 edge
[Video]
Learn how to pair your Samsung Galaxy S 6 edge with a Bluetooth device and connect to a Wi-Fi network.
Length: 2:10
Can will wi-fi calling work with messenger?
[Community]
I have Messenger on my Samsung S6 and also on my computer. The area I live in has poor reception. If I send a message from the computer it goes instantly but if I use the phone it sometimes takes a very long time to go. I have my phone set to use WIFI calling when mobile network is not available. If I...
How can I get my Galaxy6 to connect to my home wifi?
[Community]
How can I get my Samsung Galaxy 6 to connect to my home wifi?
How do I print from my device?
[Community]
How do I print from my phone
How do I set my device to update on wi-fi only?
[Community]
Galaxy S6. Running up data use with downloads when wifi isn't available. I want to do downloads and updates ONLY over WiFi.
How do I stop Verizon Message+ from notifying me I'm connected over wifi?
[Community]
I started using Verizon Message+ due to the fact that it allows messaging over wifi.The problem is that it creates a notifications every couple minutes on my Galaxy S6 telling me that it's connected to wifi, which causes my smart band to vibrate.Currently I've setup my smart band to not vibrate for notifications...
Samsung Galaxy S® 6 Edge Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Samsung Galaxy S 6 Edge to a Wi-Fi network so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help
Why does the mobile data still show connected when the phone is connected to wifi?
[Community]
I set up my wifi and when the phone connects to the wifi, it still shows the 4GLTE lit up like its connected to mobile network also, why is that? is it using both at the same time? do i have to disable mobile data completely?
Why won't my apps update over wi-fi?
[Community]
Ever since I updated to the marshmallow, my wifi doesn't work, won't update my Google Apps unless I'm on my 4g network burning up my data plan!!! NEED HELP!!!!!!
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