Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Backup Assistant Plus

Backup Assistant Plus FAQs
[FAQs]
Learn about Backup Assistant Plus and the free upgrade to Verizon Cloud. Back up and restore the contacts, music, pictures and videos on your mobile devices.

Delphi Connect

Device Switch

BlackBerry - Device Switch - Android®
[Device-Specific Instructions]

Facebook

Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]

Family Locator

Family Locator FAQs
[FAQs]
Learn how you can locate your family members' phones and stay connected with your family, even when you aren't with them.
Purchase Family Locator
[Device-Specific Instructions]
To purchase Family Locator via the My Verizon website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Field Force Manager

Field Force Manager FAQs
[FAQs]
Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Amazon App Suite FAQs
[FAQs]
This Amazon widget is pre-installed on many Android™ devices, offering easy access to your e-books, online shopping and more.
Contact App Developers - Play Store™
[Device-Specific Instructions]
My Media Retrieval FAQs
[FAQs]
Learn about about My Media Retrieval for retrieving content through our Media Store.
View Recent Apps - Play Store™
[Device-Specific Instructions]
Turn Emergency Mode On / Off - Samsung
[Device-Specific Instructions]
Clear App Cache and Data - Play Store™
[Device-Specific Instructions]
Check Apps Reviewed by Verizon Wireless
[Device-Specific Instructions]
Turn App Notifications On / Off - Android®
[Device-Specific Instructions]

go90

go90 FAQs
[FAQs]
Learn more about go90, a video streaming app that offers access to live and on demand video wrapped in a social experience.
Access Favorites - go90™
[Device-Specific Instructions]
Add / Change Profile Picture - go90™
[Device-Specific Instructions]
Add Likes - go90™
[Device-Specific Instructions]
Change Password - go90™
[Device-Specific Instructions]
Change Streaming Option - go90™
[Device-Specific Instructions]
Check Current Version - go90™
[Device-Specific Instructions]
Check for Updates - go90™
[Device-Specific Instructions]
Content No Longer Available - go90™
[Device-Specific Instructions]
Create Profile - go90™
[Device-Specific Instructions]
Customize Push Notifications - go90™
[Device-Specific Instructions]
Delete a Comment - go90™
[Device-Specific Instructions]
Device Gets Hot while Streaming - go90™
[Device-Specific Instructions]
Play Videos and Shows - go90™
[Device-Specific Instructions]
Reset Password - go90™
[Device-Specific Instructions]
Sign In - go90™
[Device-Specific Instructions]
Sign Out - go90™
[Device-Specific Instructions]
Timeout Error - go90™
[Device-Specific Instructions]
Troubleshooting Audio Loss - go90™
[Device-Specific Instructions]
Turn Closed Captioning On / Off - go90™
[Device-Specific Instructions]
Turn Notifications Off - go90™
[Device-Specific Instructions]
Update Account Info - go90™
[Device-Specific Instructions]
View / Post Comments - go90™
[Device-Specific Instructions]
View Watch History / Activity - go90™
[Device-Specific Instructions]

Google Now

Samsung Galaxy S 6 Simulator: Using Google Now™
[Interactive Simulation]
Learn how to use Google Now to automatically give you updates and information you want on your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Using Voice Actions in Google Now™
[Interactive Simulation]
Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy S 6.

Google Play Store

Download and Install Apps - Play Store™
[Device-Specific Instructions]
Update Apps - Play Store™
[Device-Specific Instructions]
App Update Notifications - Play Store™
[Device-Specific Instructions]
Downloading Apps on Your Samsung Galaxy S® 6
[Video]
Use the Google Play™ Store app to download apps to your Samsung Galaxy S® 6. Watch this video to learn how.
Length: 2:04
Verify Google Apps Status - Android®
[Device-Specific Instructions]
How do I stop automatic app upgrades?
[Community]
How do I stop automatic app upgrades? they are using up my data
Samsung Galaxy S 6 Simulator: Downloading an App or Widget
[Interactive Simulation]
Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Uninstalling an App or Widget
[Interactive Simulation]
A visual walkthrough for uninstalling an app or widget from your Samsung Galaxy S 6.

iMessage

Unable to Receive Text Messages from Apple® Devices
[General Information]
If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Syncing with iTunes®
[Device-Specific Instructions]
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Syncing with iTunes - Photos
[Device-Specific Instructions]

Kickbit

Kickbit FAQs
[FAQs]
Learn more about Kickbit, an app you can use to earn mobile data that can be transferred to your Verizon Wireless prepaid smartphone.
Download and Install - Kickbit
[Device-Specific Instructions]
Create Account or Sign In - Kickbit
[Device-Specific Instructions]
Usage and Settings - Kickbit
[Device-Specific Instructions]

Maps

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Searching Locally in Google Maps™
[Interactive Simulation]
Learn how to find places around you in a chosen category using Google Maps on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Navigation in Google Maps™
[Interactive Simulation]
A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing Current Traffic in Google Maps™
[Interactive Simulation]
A visual guide for how to add layers to Google Maps to view current traffic on your Samsung Galaxy S 6.

MobileIron

Top Ten Issues and Resolutions - MobileIron
[Device-Specific Instructions]
Download and Install App - MobileIron
[Device-Specific Instructions]
Setup App Control - MobileIron
[Device-Specific Instructions]
Manually Quarantine a Device - MobileIron
[Device-Specific Instructions]
Assign User and Admin Roles - MobileIron
[Device-Specific Instructions]
LDAP Return Codes - MobileIron
[Device-Specific Instructions]
Follow Customer's Cases - MobileIron
[Device-Specific Instructions]
LDAP Sync History Error - MobileIron
[Device-Specific Instructions]
Manage Labels - MobileIron
[Device-Specific Instructions]
Add Users on Core - MobileIron
[Device-Specific Instructions]

My InfoZone

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget

My Verizon app

The My Verizon App FAQs
[FAQs]
Manage your account from your mobile device with the My Verizon app. View and pay your bill, check your usage and much more.
The new My Verizon app FAQs
[FAQs]
Manage your account with the new My Verizon app. Get more control over data, a simplified bill, smarter Support and fast device purchases.
View Device Health Check - MVD - Android®
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
View Device Health Check - My Verizon app - Android®
[Device-Specific Instructions]
Use the Device Health Check to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
*611 On-Screen FAQs
[FAQs]
Learn about the *611 On-Screen feature that provides on-device Support for Android™ phones.
Sign in to My Verizon Website
[Device-Specific Instructions]
Device Health Check Notification Settings - MVD - Android®
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
Manage Add-Ons - My Verizon app
[Device-Specific Instructions]
Learn how to manage add-ons using the My Verizon app.
Global Ready Check - My Verizon Mobile App
[Device-Specific Instructions]
Use the Global Ready Check to determine if your device can be used while traveling internationally.
Manage International Plan - My Verizon app
[Device-Specific Instructions]
Learn how to manage international plans and view international data usage from the My Verizon app.
International Ready Check - My Verizon app
[Device-Specific Instructions]
Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon Mobile

Where do I get the My Verizon app on my S6?
[Community]
What happened to the Verizon data usage mobile app with the pie graph so I can see at glance of my home screen where I'm at in usage. Upgraded to the S6 and the app didn't transfer.

QR Codes / Mobile Barcodes

QR Codes FAQs
[FAQs]
Learn more about QR codes or 2D barcodes and how to scan them with your smartphone or tablet.

S Health

Samsung Galaxy S 6 Simulator: Adding a Tracker
[Interactive Simulation]
Learn how to add trackers like step tracker on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Customizing S Health
[Interactive Simulation]
Discover how to customize your health profile with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Measuring Your Blood Oxygen Level
[Interactive Simulation]
Discover how to measure your blood oxygen level on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Your S Health Profile
[Interactive Simulation]
Find out how to set up your S Health profile on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Tracking Your Heart Rate
[Interactive Simulation]
Learn how to track your heart rate using S Health on your Samsung Galaxy S 6.

S Voice

Samsung Galaxy S 6 Simulator: Changing S Voice™ Settings
[Interactive Simulation]
Learn how to change S Voice settings on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
See how to set a calendar alarm with your voice using S Voice on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using S Voice™
[Interactive Simulation]
Learn how to use S Voice to complete actions by voice on your Samsung Galaxy S 6.

Samsung Pay

Remove a Card - Samsung Pay
[Device-Specific Instructions]
Initial Setup - Samsung Pay
[Device-Specific Instructions]
Add a Card - Samsung Pay
[Device-Specific Instructions]
Make a Purchase - Samsung Pay
[Device-Specific Instructions]

SideSync

Install SideSync - Samsung Smartphone
[Device-Specific Instructions]

VelaSense

VelaSense FAQs
[FAQs]
Learn about the VelaSense Android Application that combines multiple features to assist the visually impaired with everyday tasks.

Verizon Cloud

How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Download Media - Verizon Cloud - Website - Windows
[Device-Specific Instructions]
To upload/download/manage your music, pictures, videos and documents via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
Share Media - Verizon Cloud - Website
[Device-Specific Instructions]
How Can I Retrieve Information From My Broken Samsung S6?
[Community]
My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded...
How do I put pictures from the cloud back on my device?
[Community]
I had to reset my phone how do i get the pictures and video from my cloud back to my phone?
How do I transfer text messages and photos from a Galaxy S4 to a Galaxy S6?
[Community]
How do I transfer text messages and photos from my previous Galaxy4 to my new Galaxy6?
If I do a factory reset will I be able to get my information back from the cloud?
[Community]
If I do a factory reset will I be able to get my information back from the cloud?
My device stalled when downloading cloud content. How do I restart the process?
[Community]
I just got a new galaxy s6, dropped my 2 week old s6 in the ocean. Dead. I was trying to reload pics, texts, etc from the cloud and it stalled. Not sure how to restart it. Can anyone help? The insurance claim took forever so I have 4 days worth of texts I never received.
Samsung Galaxy S 6 Simulator: Backing Up Call History and Messages
[Interactive Simulation]
A visual guide for how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Backing Up Contacts
[Interactive Simulation]
Discover how to back up your contacts with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Backing Up Photos, Videos, Music and Documents
[Interactive Simulation]
Learn how to back up photos, videos, music and documents with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Downloading Files from Verizon Cloud
[Interactive Simulation]
An interactive guide on how to download files from Verizon Cloud to your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Restoring Content to Your Device
[Interactive Simulation]
Learn how to restore content to your Samsung Galaxy S 6 with Verizon Cloud.
Samsung Galaxy S 6 Simulator: Setting Up Verizon Cloud
[Interactive Simulation]
An interactive guide on how to set up Verizon Cloud to back up content on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Upgrading Your Backup Storage Plan
[Interactive Simulation]
An interactive guide on how to get more storage for your Verizon Cloud account using your Samsung Galaxy S 6.
When I make changes to the cloud on my desktop, why doesn't change on my phone?
[Community]
I spent a lot of time on-line in my cloud deleting pictures and cleaning it up. But when I look on my phone cloud, all the pictures are still there. It shows that I am still maxed out on data and I am not. Why is it when I make changes on my desktop that it doesn't change on my phone?

Verizon FamilyBase

FamilyBase FAQs
[FAQs]
Sign up for FamilyBase. Set parental controls. Put limits on data usage, block contacts and monitor activity of all account lines. Avoid unexpected overages.
Access the FamilyBase™ App - Android®
[Device-Specific Instructions]
Add Time Restrictions - FamilyBase™
[Device-Specific Instructions]
View Activity - FamilyBase™ - Android®
[Device-Specific Instructions]
Can I limit the amount of data used on a device?
[Community]
it is at all possible to put a limit on how much data can be used on my other line?
How can I block outgoing calls?
[Community]
I need to block a number on my son's phone so he cannot dial out to it. How can this be accomplished?

Verizon Messages

How do I avoid getting invalid links in text messages?
[Community]
Hello, I’m experiencing an issue with incoming text messages from at least one person. My friend is a new Android user (on the S6 from an iPhone) and is still getting used to the keyboard. In almost every text she sends me, she inadvertently double-taps the spacebar which automatically drops in...
How do I stop Verizon Message+ from notifying me I'm connected over wifi?
[Community]
I started using Verizon Message+ due to the fact that it allows messaging over wifi.The problem is that it creates a notifications every couple minutes on my Galaxy S6 telling me that it's connected to wifi, which causes my smart band to vibrate.Currently I've setup my smart band to not vibrate for notifications...
How do I use a downloaded sound for the message notification?
[Community]
I want to use the whistle for the text message notification and I've downloaded it. But it doesn't show up as an option for the app.
Where did the Message+ mic icon go?
[Community]
Installed the update today and so far the mic icon is gone from keyboard on message app.  It is also not responsive to setting default apps or changing configurations is seems. Galaxy 6 Edge
Why don't I hear the notification sounds for text messages?
[Community]
I have just got the new s6 and I'm using the default messaging app but recently changed to the Verizon messaging app since then it seems like when I get texts when they come through I do not hear them or the notification sound so has this been a problem or is it maybe the Verizon messaging app a problem...

Verizon Messages (Message+)

Verizon Messages (Message+) FAQs
[FAQs]
Sync messages across multiple devices, send picture & video messages, make domestic or international calls on a tablet over Wi-Fi or cellular, send gift cards.
How to Use Guide: Verizon Messages (Message+)
[How to Use Guide]
This guide shows you how to use Verizon Messages, an enhanced messaging app that lets you hold text conversations across devices and more.
Uninstall - Verizon Messages - Android™
[Device-Specific Instructions]
Video Trimmer - Verizon Messages - Android®
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Attaching a File to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Forwarding a Text Message
[Interactive Simulation]
See how to forward a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending an Audio Message
[Interactive Simulation]
An interactive how-to guide for sending a recorded message using your Samsung Galaxy S 6.

Verizon Support & Protection

Erase Data - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely erase/wipe/delete its data via a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Lock Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely lock it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with...
Locate Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely locate it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Subscription Setup - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
To set up/activate Verizon Support & Protection to protect your device from viruses and mobile threats and locate it if it's been lost or stolen, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Sound Alarm - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely sound an alarm from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...

Visual Voicemail

Is Visual Voice Mail available on the S6 Edge?
[Community]
Is this not available on my new Samsung S6 Edge?
What is visual voice mail and how did I get it on my device?
[Community]
I have an S6, I suddenly started getting visual voice mail (which is fine but I don't want to pay anything for it).  I didn't sign up for it. Dave

VZ Navigator

Uninstall VZ Navigator®
[Device-Specific Instructions]
Find a Location - VZ Navigator®
[Device-Specific Instructions]
Synchronize Changes - VZ Navigator® - PC
[Device-Specific Instructions]
To synchronize changes you've made on the VZ Navigator website with your device, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S 6 Simulator: Searching Locally in VZ Navigator®
[Interactive Simulation]
Learn how to search for a location by category using VZ Navigator on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Directions in VZ Navigator®
[Interactive Simulation]
Discover how get directions to a location using VZ Navigator on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing Current Traffic in VZ Navigator®
[Interactive Simulation]
An interactive guide for how to add layers to VZ Navigator to view current traffic on your Samsung Galaxy S 6.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.