Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
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Apple® iPhone® 6s Plus
Apple® iPhone® 6s
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Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
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Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
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Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Arlo Go
Sharp KIN™ TWO
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Backup Assistant Plus

Backup Assistant Plus FAQs
[FAQs]
Learn about Backup Assistant Plus and the free upgrade to Verizon Cloud. Back up and restore the contacts, music, pictures and videos on your mobile devices.

Delphi Connect

Device Switch

BlackBerry® - Device Switch - Android™
[Device-Specific Instructions]

Facebook

Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]

Family Locator

Family Locator FAQs
[FAQs]
Learn how you can locate your family members' phones and stay connected with your family, even when you aren't with them.
Purchase Family Locator
[Device-Specific Instructions]
To purchase Family Locator via the My Verizon website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Field Force Manager

Field Force Manager FAQs
[FAQs]
Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Amazon App Suite FAQs
[FAQs]
This Amazon widget is pre-installed on many Android™ devices, offering easy access to your e-books, online shopping and more.
Contact App Developers - Play Store™
[Device-Specific Instructions]
My Media Retrieval FAQs
[FAQs]
Learn about about My Media Retrieval for retrieving content through our Media Store.
View Recent Apps - Play Store™
[Device-Specific Instructions]
Turn Emergency Mode On/Off - Samsung
[Device-Specific Instructions]
Clear App Cache and Data - Play Store™
[Device-Specific Instructions]
Check Apps Reviewed by Verizon Wireless
[Device-Specific Instructions]

go90

go90 FAQs
[FAQs]
Learn more about go90, a video streaming app that offers access to live and on demand video wrapped in a social experience.
Access Favorites - go90™
[Device-Specific Instructions]
Add / Change Profile Picture - go90™
[Device-Specific Instructions]
Add Likes - go90™
[Device-Specific Instructions]
Change Password - go90™
[Device-Specific Instructions]
Change Streaming Option - go90™
[Device-Specific Instructions]
Check Current Version - go90™
[Device-Specific Instructions]
Check for Updates - go90™
[Device-Specific Instructions]
Content No Longer Available - go90™
[Device-Specific Instructions]
Create Profile - go90™
[Device-Specific Instructions]
Customize Push Notifications - go90™
[Device-Specific Instructions]
Delete a Comment - go90™
[Device-Specific Instructions]
Device Gets Hot while Streaming - go90™
[Device-Specific Instructions]
Log In - go90™
[Device-Specific Instructions]
Play Videos and Shows - go90™
[Device-Specific Instructions]
Reset Password - go90™
[Device-Specific Instructions]
Sign Out - go90™
[Device-Specific Instructions]
Timeout Error - go90™
[Device-Specific Instructions]
Troubleshooting Audio Loss - go90™
[Device-Specific Instructions]
Turn Closed Captioning On / Off - go90™
[Device-Specific Instructions]
Turn Notifications Off - go90™
[Device-Specific Instructions]
Update Account Info - go90™
[Device-Specific Instructions]
View / Post Comments - go90™
[Device-Specific Instructions]
View Watch History / Activity - go90™
[Device-Specific Instructions]
Watch NBA League Pass - go90™
[Device-Specific Instructions]
Watch NBA League Pass - go90™
[Device-Specific Instructions]

Google Now

Samsung Galaxy S 6 Simulator: Using Google Now™
[Interactive Simulation]
Learn how to use Google Now to automatically give you updates and information you want on your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Using Voice Actions in Google Now™
[Interactive Simulation]
Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy S 6.

Google Play Store

Download and Install Apps - Play Store™
[Device-Specific Instructions]
Update Apps - Play Store™
[Device-Specific Instructions]
App Update Notifications - Play Store™
[Device-Specific Instructions]
Downloading Apps on Your Samsung Galaxy S® 6
[Video]
Use the Google Play™ Store app to download apps to your Samsung Galaxy S® 6. Watch this video to learn how.
Length: 2:04
Verify Google Apps Status - Android™
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Downloading an App or Widget
[Interactive Simulation]
Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Uninstalling an App or Widget
[Interactive Simulation]
A visual walkthrough for uninstalling an app or widget from your Samsung Galaxy S 6.

iMessage

Unable to Receive Text Messages from Apple® Devices
[General Information]
If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

Kickbit

Kickbit FAQs
[FAQs]
Learn more about Kickbit, an app you can use to earn mobile data that can be transferred to your Verizon Wireless prepaid smartphone.
Download and Install - Kickbit
[Device-Specific Instructions]
Create Account or Sign In - Kickbit
[Device-Specific Instructions]
Usage and Settings - Kickbit
[Device-Specific Instructions]

Maps

Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Searching Locally in Google Maps™
[Interactive Simulation]
Learn how to find places around you in a chosen category using Google Maps on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Navigation in Google Maps™
[Interactive Simulation]
A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing Current Traffic in Google Maps™
[Interactive Simulation]
A visual guide for how to add layers to Google Maps to view current traffic on your Samsung Galaxy S 6.

MobileIron

Top Ten Issues and Resolutions - MobileIron
[Device-Specific Instructions]
Download and Install App - MobileIron
[Device-Specific Instructions]
Setup App Control - MobileIron
[Device-Specific Instructions]
Manually Quarantine a Device - MobileIron
[Device-Specific Instructions]
Assign User and Admin Roles - MobileIron
[Device-Specific Instructions]
LDAP Return Codes - MobileIron
[Device-Specific Instructions]
Follow Customer's Cases - MobileIron
[Device-Specific Instructions]
LDAP Sync History Error - MobileIron
[Device-Specific Instructions]
Manage Labels - MobileIron
[Device-Specific Instructions]
Add Users on Core - MobileIron
[Device-Specific Instructions]

My InfoZone

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget

My Verizon app

The My Verizon App FAQs
[FAQs]
Manage your account from your mobile device with the My Verizon app. View and pay your bill, check your usage and much more.
The new My Verizon app FAQs
[FAQs]
Manage your account with the new My Verizon app. Get more control over data, a simplified bill, smarter Support and fast device purchases.
View Device Health Check - MVD - Android™
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
View Device Health Check - My Verizon app - Android™
[Device-Specific Instructions]
Use the Device Health Check to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
*611 On-Screen FAQs
[FAQs]
Learn about the *611 On-Screen feature that provides on-device Support for Android™ phones.
Device Health Check Notification Settings - MVD - Android™
[Device-Specific Instructions]
Use the My Verizon Diagnostics (MVD) tool to identify and fix common issues on your Android smartphone related to the battery, storage, or performance.
Manage Add-Ons - My Verizon app
[Device-Specific Instructions]
Learn how to manage add-ons using the My Verizon app.
Global Ready Check - My Verizon Mobile App
[Device-Specific Instructions]
Use the Global Ready Check to determine if your device can be used while traveling internationally.
Manage International Plan - My Verizon app
[Device-Specific Instructions]
Learn how to manage international plans and view international data usage from the My Verizon app.
International Ready Check - My Verizon app
[Device-Specific Instructions]
Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon Mobile

Where do I get the My Verizon app on my S6?
[Community]
What happened to the Verizon data usage mobile app with the pie graph so I can see at glance of my home screen where I'm at in usage. Upgraded to the S6 and the app didn't transfer.

S Health

Samsung Galaxy S 6 Simulator: Adding a Tracker
[Interactive Simulation]
Learn how to add trackers like step tracker on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Customizing S Health
[Interactive Simulation]
Discover how to customize your health profile with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Measuring Your Blood Oxygen Level
[Interactive Simulation]
Discover how to measure your blood oxygen level on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Your S Health Profile
[Interactive Simulation]
Find out how to set up your S Health profile on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Tracking Your Heart Rate
[Interactive Simulation]
Learn how to track your heart rate using S Health on your Samsung Galaxy S 6.

S Voice

Samsung Galaxy S 6 Simulator: Changing S Voice™ Settings
[Interactive Simulation]
Learn how to change S Voice settings on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
See how to set a calendar alarm with your voice using S Voice on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using S Voice™
[Interactive Simulation]
Learn how to use S Voice to complete actions by voice on your Samsung Galaxy S 6.

Samsung Pay

Remove a Card - Samsung Pay
[Device-Specific Instructions]
Initial Setup - Samsung Pay
[Device-Specific Instructions]
Add a Card - Samsung Pay
[Device-Specific Instructions]
Make a Purchase - Samsung Pay
[Device-Specific Instructions]

ScanLife / Mobile Barcodes

QR Codes FAQs
[FAQs]
Learn more about QR codes or 2D barcodes and how to scan them with your smartphone or tablet.

SideSync

Install SideSync - Samsung Smartphone
[Device-Specific Instructions]

VelaSense

VelaSense FAQs
[FAQs]
Learn about the VelaSense Android Application that combines multiple features to assist the visually impaired with everyday tasks.

Verizon Cloud

Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Download Media - Verizon Cloud - Website
[Device-Specific Instructions]
To upload/download/manage your music, pictures, videos and documents via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
Share Media - Verizon Cloud - Website
[Device-Specific Instructions]
How Can I Retrieve Information From My Broken Samsung S6?
[Community]
My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded...
How do I put pictures from the cloud back on my device?
[Community]
I had to reset my phone how do i get the pictures and video from my cloud back to my phone?
How do I transfer text messages and photos from a Galaxy S4 to a Galaxy S6?
[Community]
How do I transfer text messages and photos from my previous Galaxy4 to my new Galaxy6?
How do I upload files from the cloud to shutterfly?
[Community]
My photos are in the cloud, but I would like to create a shutterfly book. Is this possible? How do I upload to shutterfly from my phone.
My device stalled when downloading cloud content. How do I restart the process?
[Community]
I just got a new galaxy s6, dropped my 2 week old s6 in the ocean. Dead. I was trying to reload pics, texts, etc from the cloud and it stalled. Not sure how to restart it. Can anyone help? The insurance claim took forever so I have 4 days worth of texts I never received.
Samsung Galaxy S 6 Simulator: Backing Up Call History and Messages
[Interactive Simulation]
A visual guide for how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Backing Up Contacts
[Interactive Simulation]
Discover how to back up your contacts with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Backing Up Photos, Videos, Music and Documents
[Interactive Simulation]
Learn how to back up photos, videos, music and documents with Verizon Cloud on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Downloading Files from Verizon Cloud
[Interactive Simulation]
An interactive guide on how to download files from Verizon Cloud to your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Restoring Content to Your Device
[Interactive Simulation]
Learn how to restore content to your Samsung Galaxy S 6 with Verizon Cloud.
Samsung Galaxy S 6 Simulator: Setting Up Verizon Cloud
[Interactive Simulation]
An interactive guide on how to set up Verizon Cloud to back up content on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Upgrading Your Backup Storage Plan
[Interactive Simulation]
An interactive guide on how to get more storage for your Verizon Cloud account using your Samsung Galaxy S 6.
When I make changes to the cloud on my desktop, why doesn't change on my phone?
[Community]
I spent a lot of time on-line in my cloud deleting pictures and cleaning it up. But when I look on my phone cloud, all the pictures are still there. It shows that I am still maxed out on data and I am not. Why is it when I make changes on my desktop that it doesn't change on my phone?

Verizon FamilyBase

FamilyBase FAQs
[FAQs]
Sign up for FamilyBase. Set parental controls. Put limits on data usage, block contacts and monitor activity of all account lines. Avoid unexpected overages.
Access the FamilyBase™ App - Android™
[Device-Specific Instructions]
Add Time Restrictions - FamilyBase™
[Device-Specific Instructions]
View Activity - FamilyBase™ - Android™
[Device-Specific Instructions]

Verizon Messages

How do I avoid getting invalid links in text messages?
[Community]
Hello, I’m experiencing an issue with incoming text messages from at least one person. My friend is a new Android user (on the S6 from an iPhone) and is still getting used to the keyboard. In almost every text she sends me, she inadvertently double-taps the spacebar which automatically drops in...
How do I stop Verizon Message+ from notifying me I'm connected over wifi?
[Community]
I started using Verizon Message+ due to the fact that it allows messaging over wifi.The problem is that it creates a notifications every couple minutes on my Galaxy S6 telling me that it's connected to wifi, which causes my smart band to vibrate.Currently I've setup my smart band to not vibrate for notifications...
Where did the Message+ mic icon go?
[Community]
Installed the update today and so far the mic icon is gone from keyboard on message app.  It is also not responsive to setting default apps or changing configurations is seems. Galaxy 6 Edge
Why don't I hear the notification sounds for text messages?
[Community]
I have just got the new s6 and I'm using the default messaging app but recently changed to the Verizon messaging app since then it seems like when I get texts when they come through I do not hear them or the notification sound so has this been a problem or is it maybe the Verizon messaging app a problem...

Verizon Messages (Message+)

Verizon Messages (Message+) FAQs
[FAQs]
Sync messages across multiple devices, send picture & video messages, make domestic or international calls on a tablet over Wi-Fi or cellular, send gift cards.
How to Use Guide: Verizon Messages (Message+)
[How to Use Guide]
This guide shows you how to use Verizon Messages, an enhanced messaging app that lets you hold text conversations across devices and more.
Uninstall - Verizon Messages - Android™
[Device-Specific Instructions]
Redeem an eGift - Message+ - Android™
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Attaching a File to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Forwarding a Text Message
[Interactive Simulation]
See how to forward a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Learn how to send a text message to a group of your contacts from your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending an Audio Message
[Interactive Simulation]
An interactive how-to guide for sending a recorded message using your Samsung Galaxy S 6.

Verizon Support & Protection

Erase Data - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely erase/wipe/delete its data via a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Lock Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely lock it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with...
Locate Device - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely locate it from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Subscription Setup - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
To set up/activate Verizon Support & Protection to protect your device from viruses and mobile threats and locate it if it's been lost or stolen, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Sound Alarm - Verizon Support & Protection - My Verizon Website
[Device-Specific Instructions]
If you can't find your device and you've downloaded the Verizon Support & Protection app, here's information on how to remotely sound an alarm from a computer/PC. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...

Visual Voice Mail

Is Visual Voice Mail available on the S6 Edge?
[Community]
Is this not available on my new Samsung S6 Edge?
What is visual voice mail and how did I get it on my device?
[Community]
I have an S6, I suddenly started getting visual voice mail (which is fine but I don't want to pay anything for it).  I didn't sign up for it. Dave

Visual Voicemail

Visual Voicemail FAQs
[FAQs]
Learn how you can check your voicemail messages without placing a call. Play messages from your screen and more with this app.

VZ Navigator

Uninstall VZ Navigator® - VZ Navigator®
[Device-Specific Instructions]
Synchronize Changes - VZ Navigator® - PC
[Device-Specific Instructions]
To synchronize changes you've made on the VZ Navigator website with your device, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S 6 Simulator: Searching Locally in VZ Navigator®
[Interactive Simulation]
Learn how to search for a location by category using VZ Navigator on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Directions in VZ Navigator®
[Interactive Simulation]
Discover how get directions to a location using VZ Navigator on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing Current Traffic in VZ Navigator®
[Interactive Simulation]
An interactive guide for how to add layers to VZ Navigator to view current traffic on your Samsung Galaxy S 6.
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