Samsung Galaxy S® 6 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 6.

Filter all topics below.


Contacts

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Data

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

GPS & Location Based Services

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Samsung Galaxy S® 6 / S® 6 edge - Clear App Cache

Here's how to clear cached data if your Galaxy S6 / S6 edge runs slow, crashes or resets or apps freeze.

Samsung Galaxy S® 6 / S® 6 edge - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy S 6 / S 6 edge on or off.

Samsung Galaxy S® 6 / S® 6 edge - Turn App Permissions On / Off

Here's how to turn permissions for installed apps on your Galaxy S 6 / S 6 edge on or off.

Samsung Galaxy S® 6 / S® 6 edge - Uninstall Apps

Here's how to remove or delete apps if your Galaxy S 6 / S 6 edge is unresponsive, freezes or an app won't open.

Samsung Galaxy S® 6 / S® 6 edge - View, Open or Close Recently Used Apps

To view or close recently used apps on your Samsung Galaxy S 6 / S 6 edge, view this info.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Now

Samsung Galaxy S 6 Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Samsung Galaxy S 6.

Samsung Galaxy S6 Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy S 6.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Samsung Galaxy S 6 Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Samsung Galaxy S 6.

IBM MaaS 360

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Kickbit

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S 6 Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Viewing Current Traffic in Google Maps™

A visual guide for how to add layers to Google Maps to view current traffic on your Samsung Galaxy S 6.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon Website - Sign In / Register

Here's how to log in / sign in to or register for your My Verizon account via our website.

My Verizon app - Android™ - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Ringtones & Ringback Tones

Assign a Ringtone to a Contact - Verizon Tones (V CAST Tones) - Handsets

Here's how to assign a ringtone to a contact with Verizon Tones (V CAST Tones).

Purchase and Download Ringtones / Ringback Tones - Verizon Tones (V CAST Tones) - Handsets

Here's how to purchase and download ringtones / ringback tones with Verizon Tones (V CAST Tones).

Set Ringtone as the Default - Verizon Tones (V CAST Tones) - Handsets

Here's how to set a ringtone as the default with Verizon Tones (V CAST Tones).

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

S Health

Samsung Galaxy S 6 Simulator: Adding a Tracker

Learn how to add trackers like step tracker on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Customizing S Health

Discover how to customize your health profile with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Measuring Your Blood Oxygen Level

Discover how to measure your blood oxygen level on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Setting Up Your S Health Profile

Find out how to set up your S Health profile on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Tracking Your Heart Rate

Learn how to track your heart rate using S Health on your Samsung Galaxy S 6.

S Voice

Samsung Galaxy S 6 Simulator: Changing S Voice™ Settings

Learn how to change S Voice settings on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Setting a Calendar Alarm

See how to set a calendar alarm with your voice using S Voice on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using S Voice™

Learn how to use S Voice to complete actions by voice on your Samsung Galaxy S 6.

Samsung Pay

Samsung Pay® - Add a Card

Here's how to add a credit / debit card to your Samsung Pay account.

Samsung Pay® - Initial Setup

Here's how to complete initial setup of Samsung Pay from your smartphone.

Samsung Pay® - Make a Purchase

Here's how to make a purchase from your smartphone using Samsung Pay.

Samsung Pay® - Remove a Card

Here's how to remove a saved payment method from Samsung Pay.

SideSync

Install SideSync - Samsung Smartphone

Here's how to install SideSync on your Samsung smartphone.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

VZ Navigator

Samsung Galaxy S 6 Simulator: Searching Locally in VZ Navigator®

Learn how to search for a location by category using VZ Navigator on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Turn-by-Turn Directions in VZ Navigator®

Discover how get directions to a location using VZ Navigator on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Viewing Current Traffic in VZ Navigator®

An interactive guide for how to add layers to VZ Navigator to view current traffic on your Samsung Galaxy S 6.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Samsung Galaxy S 6 Simulator: Backing Up Call History and Messages

A visual guide for how to back up call history and messages with Verizon Cloud on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Backing Up Photos, Videos, Music and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud to your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Restoring Content to Your Device

Learn how to restore content to your Samsung Galaxy S 6 with Verizon Cloud.

Samsung Galaxy S 6 Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Upgrading Your Backup Storage Plan

An interactive guide on how to get more storage for your Verizon Cloud account using your Samsung Galaxy S 6.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Android™ Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Cloud - Website - Windows - Download Media

Here's how to upload, download and manage your media and documents via the Verizon Cloud website on your Windows computer.

Verizon Messages

Samsung Galaxy S 6 Simulator: Attaching a File to a Text Message

Discover how to attach a video to a text message using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Forwarding a Text Message

See how to forward a text message using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Replying to a Text Message

Learn how to reply to a text message on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Sending a Text Message

Discover how to send a text message using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Sending a Text Message to a Group

Learn how to send a text message to a group of your contacts from your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Sending an Audio Message

An interactive how-to guide for sending a recorded message using your Samsung Galaxy S 6.

Verizon Messages (Message+)

Install Verizon Messages - Android™ Smartphone

Here's how to download and install Verizon Messages (Message+) on your Android smartphone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - Android® - Send a Message with eGift Attachment

Here's how to send an eGift attachment via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Create a Group Contact List

Here's how to create a group contact list using Verizon Messages on your Android Smartphone.

Verizon Messages - Android™ - Pair Devices

Here's how to pair an Android tablet or Palm device with a smartphone via the Verizon Messages (Message+) app.

Verizon Messages - Android™ - Restore Messages

Here's how to restore messages via Verizon Messages (Message+) after switching Android devices.

Verizon Messages - Android™ - Save Message to SD (Memory) Card

To save messages to an SD (Memory) Card via Verizon Messages (Message+), view this.

Verizon Messages - Android™ - Send a Data eGift

Here's how to send a data eGift via Verizon Messages (Message+) from your Android device.

Verizon Messages - Android™ - Set Up Glympse

To set up Glympse via the Verizon Messages (Message+) app on your Android device, view this info.

Verizon Messages - Android™ - Set Up Group Messaging

Here's how to set up group messaging when using Verizon Messages on your Android smartphone.

Verizon Messages - Android™ - Uninstall

To uninstall the Verizon Messages (Message+) app from your Android device, view this.

Verizon Messages - Android™ - Video Trimmer

To use the Verizon Messages (Message+) video trimmer, check out this info.

Verizon Messages - Android™ - View / Disconnect Paired Devices

Here's how to view or disconnect paired Android devices from the Verizon Messages (Message+) app.

Verizon Messages - Android™ Smartphone - Save Picture / Video Attachment

Here's how to save a picture or video attachment to the gallery via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android™ Smartphone - Turn Off Auto Reply

To turn off auto reply for the Verizon Messages (Message+) app, view this info.

Verizon Tones

Assign a Ringtone to a Contact - Verizon Tones (V CAST Tones) - Handsets

Here's how to assign a ringtone to a contact with Verizon Tones (V CAST Tones).

Download and Install Verizon Tones (V CAST Tones) - Handsets

Here's how to download and install Verizon Tones (V CAST Tones).

Purchase and Download Ringtones / Ringback Tones - Verizon Tones (V CAST Tones) - Handsets

Here's how to purchase and download ringtones / ringback tones with Verizon Tones (V CAST Tones).

Set Ringtone as the Default - Verizon Tones (V CAST Tones) - Handsets

Here's how to set a ringtone as the default with Verizon Tones (V CAST Tones).

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.