Select Your Device
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V20™
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Hum+ by Verizon
Stylo™ 2 V
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GizmoPal™
Microsoft Lumia 735
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DuraXV
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Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
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LTE Internet (Installed)
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Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
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iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
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DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
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Verizon Wireless AirCard® 595
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Gear S2
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Hum×
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DROID RAZR by MOTOROLA
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DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
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Apple® iPad® with Wi-Fi + 4G
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HTC One® (M8) for Windows®
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ZenPad™ Z8
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G Pad™ 10.1 LTE
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DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
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iPad® mini 4
Apple® iPad® mini
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BlackBerry® Z10 smartphone
Transpyre™ Prepaid
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Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
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Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
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iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
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LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
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Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
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Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
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HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
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HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
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Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
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Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
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Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
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DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
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Motorola W315
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LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
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Samsung SCH-a930
LG VX5200
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BlackBerry Classic Non-Camera
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Luge™ by Motorola Prepaid
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LG VX3300
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Samsung SCH-a670
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BlackBerry® Curve™ 9310 smartphone
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LG Versa™
LG Enlighten®
DROID ERIS by HTC
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Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
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LG enV®
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Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Call Forwarding

Turn Call Forwarding Off from the Device
[Device-Specific Instructions]
If you're not receiving calls, callers are not getting through (e.g., fast busy signal, invalid number announcement, etc.) or they are getting an unknown party, this info may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for...
Turn Call Forwarding On - My Verizon
[Device-Specific Instructions]

Caller ID

Turn On/Off Caller-ID Block
[Device-Specific Instructions]
Configure Share Name ID
[Device-Specific Instructions]
Incorrect Name Displayed - Share Name ID
[Device-Specific Instructions]
Company Name ID FAQs
[FAQs]
Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.
Cancel Share Name ID - My Verizon
[Device-Specific Instructions]
How do I hide my phone number when I make an outgoing call?
[Community]
How do I hide my phone number when I make an outgoing call on my Samsung Galaxy 6S?

Caller Name ID

Initial Setup (Free Trial) - Caller Name ID
[Device-Specific Instructions]
Initial Setup - Caller Name ID
[Device-Specific Instructions]
Cancel Free Trial - Caller Name ID
[Device-Specific Instructions]
Cancel Caller Name ID - Android™
[Device-Specific Instructions]
Setup Picture ME - Caller Name ID
[Device-Specific Instructions]
City and State Lookup - Caller Name ID
[Device-Specific Instructions]
Incoming Call Indicators - Caller Name ID
[Device-Specific Instructions]
Block/Report Picture - Caller Name ID
[Device-Specific Instructions]
Picture ME Viewer Settings - Caller Name ID
[Device-Specific Instructions]
Unsubscribe - Caller Name ID
[Device-Specific Instructions]
Add to Contacts Settings - Caller Name ID
[Device-Specific Instructions]
Software Version - Caller Name ID
[Device-Specific Instructions]
Add to Contacts - Caller Name ID
[Device-Specific Instructions]

HD Voice

Can I use my device as a hotspot and be on a call at the same time?
[Community]
how do i use my hotspot and be on a call at the same time with the galaxy S6?
Can I use my device as a hotspot and be on a call at the same time?
[Community]
how do i use my hotspot and be on a call at the same time with the galaxy S6?
Does Verizon allow for the Samsung Galaxy S6 to have simultaneously voice and data without connecting to WiFi?
[Community]
Minneapolis asked Verizon Wireless: Q: Does Verizon allow for the Samsung Galaxy S6 to have simultaneously voice and data (solely on the actual Verizon network) without connecting to WiFi? A: Yes, the phone is capable of supporting simultaneous voice and data when in a 4G LTE coverage are. Make...
How do I make a call while Mobile Hotspot is active?
[Community]
I have a Samsung Galaxy 6, and need to make phone calls while the Mobile Hotspot is active. Right now, of course, the data connection drops when I receive a phone call. Some helpful people say I need "AC" which I think means Advanced Calling? and is a feature that Verizon can enable if I ask the right...
How do I set up wi-fi calling?
[Community]
Just got an S6 so I could use wifi calling in our poor reception area. I don't see the option for setting it up on my phone. Going to settings > advanced calling > activate HD   I'm not getting the option to set up wifi calling. Help?!
How do I set up wi-fi calling?
[Community]
Just got an S6 so I could use wifi calling in our poor reception area. I don't see the option for setting it up on my phone. Going to settings > advanced calling > activate HD   I'm not getting the option to set up wifi calling. Help?!
How do I use data during calls?
[Community]
I'm a little confused. Since I switched to vzw, I have not been able to use data while on a voice call. I accepted that as a vzw shortcoming. However, last night with my son home from college, one of his buddies toldd me that vzw fixed this. I told him that I couldn't do both. He's on vzw with a Nexus...
Is the Galaxy S6 incompatible with ringback tones?
[Community]
Why is the Galaxy S6 incompatible for ringback tones?
Samsung Galaxy S 6 Simulator: Activating HD Voice
[Interactive Simulation]
Learn how to activate HD Voice with your Samsung Galaxy S 6 to place video and HD Voice calls.
Samsung Galaxy S 6 Simulator: Calling with HD Voice
[Interactive Simulation]
Learn how to make an HD Voice call for a clearer, more natural sound using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Calling with Video
[Interactive Simulation]
An interactive guide on how to make a video call to a contact with HD Voice using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn VoLTE Calling on and off for your Samsung Galaxy S 6.
Why can't I use data during calls on my S6?
[Community]
Why can't I use data during a phone call anymore? It goes to 1x . Is this the way it is on the S6  or can I change something. even my S3  and S4  could do both
Why does my device drop LTE connectivity when I am on a call?
[Community]
My S6 loses 4G connectivity whenever I am on a phone call. Iso this normal? My S4 did not have this problem.

International

International Travel Program FAQs
[FAQs]
Learn about the Global Travel Program from Verizon Wireless that gives you use a device to use while traveling abroad.
Preparing for International Travel
[Video]
Prepare your phone for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:50
Global Ready Check - My Verizon Mobile App
[Device-Specific Instructions]
Use the Global Ready Check to determine if your device can be used while traveling internationally.
Manage International Plan - My Verizon app
[Device-Specific Instructions]
Learn how to manage international plans and view international data usage from the My Verizon app.
International Ready Check - My Verizon app
[Device-Specific Instructions]
Use the International Ready Check to determine if your device can be used while traveling internationally.

LTE Advanced

Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]

Push to Talk Plus

App Settings - Push To Talk Plus
[Device-Specific Instructions]
Edit a Contact - Push To Talk Plus
[Device-Specific Instructions]
Status Icons - Push To Talk Plus
[Device-Specific Instructions]
Instant Personal Alerts - Push To Talk Plus
[Device-Specific Instructions]
Create a Group - Push To Talk Plus
[Device-Specific Instructions]
Delete a Contact - Push To Talk Plus
[Device-Specific Instructions]
Edit Groups - Push To Talk Plus
[Device-Specific Instructions]
Set Presence - Push To Talk Plus
[Device-Specific Instructions]
Delete Groups - Push To Talk Plus
[Device-Specific Instructions]
Individual Calls - Push To Talk Plus
[Device-Specific Instructions]
Set Favorites - Push To Talk Plus
[Device-Specific Instructions]

Ringtones & Ringback Tones

Verizon Tones: Ringtones and Ringback Tones FAQs
[FAQs]
Learn about customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.
Assign Ringback Tones
[Device-Specific Instructions]
Purchasing Ringback Tones - Website
[Device-Specific Instructions]
Delete a Ringback Tone
[Device-Specific Instructions]
Purchasing Ringback Tones - Device
[Device-Specific Instructions]
Activate Ringback Tones
[Device-Specific Instructions]
Create/Delete a Jukebox - Ringback Tones
[Device-Specific Instructions]
Editing a Ringback Tone Jukebox
[Device-Specific Instructions]
How do I assign a ringtone to a contact?
[Community]
I can't seem to find a way to assign a ringtone to a specific contact for when an individual calls.
How do I use mp3 files as ringtones?
[Community]
I go to Settings - Sounds and Notification - Ringtones and sounds - Ringtones (VZW Airwaves) - scroll down to  + Add ringtone and it takes me to the cloud but I only have access to the pictures in the cloud not to any music.  Any suggestions?
Is the Galaxy S6 incompatible with ringback tones?
[Community]
Why is the Galaxy S6 incompatible for ringback tones?

Voice Mail

How can I delete Visual Voice Mail on my Galaxy S6?
[Community]
Just upgrade my wife's phone to Galaxy S6. When someone leaves a voice mail and she clicks the notification, it tries to open visual voice mail. It's annoying as heck! Can you remove this from the phone?
How can I delete Visual Voice Mail on my Galaxy S6?
[Community]
Just upgrade my wife's phone to Galaxy S6. When someone leaves a voice mail and she clicks the notification, it tries to open visual voice mail. It's annoying as heck! Can you remove this from the phone?
How do I clear my Voicemail notification after listening?
[Community]
I have a Samsung Galaxy S6.  When I receive a voicemail, I get the voicemail icon in the notification bar at the top of the screen which is good so I know I have one.  When I go in and listen to my voicemail and delete it, once I hang up the icon stays there and does not clear.  What can...
How do I clear my Voicemail notification after listening?
[Community]
I have a Samsung Galaxy S6.  When I receive a voicemail, I get the voicemail icon in the notification bar at the top of the screen which is good so I know I have one.  When I go in and listen to my voicemail and delete it, once I hang up the icon stays there and does not clear.  What can...
How do I fix the 'unfortunately voicemail has stopped' error?
[Community]
Whenever I get a voice mail and I try to open it is get "unfortunately voice mail has stopped".  Ever since latest update?
How do I fix the 'unfortunately voicemail has stopped' error?
[Community]
Whenever I get a voice mail and I try to open it is get "unfortunately voice mail has stopped".  Ever since latest update?
How do I know if I have new voice mail, and how many I have?
[Community]
How do I know at a glance if I have new voice mail, and how many I have?
How do I know if I have new voice mail, and how many I have?
[Community]
How do I know at a glance if I have new voice mail, and how many I have?
Is Visual Voice Mail available on the S6 Edge?
[Community]
Is this not available on my new Samsung S6 Edge?
Is Visual Voice Mail available on the S6 Edge?
[Community]
Is this not available on my new Samsung S6 Edge?
Why does my device keep showing that I have a voice mail?
[Community]
I have basic voicemail - the S6 always shows 1 new voicemail - never clears and never increments. Can anyone help
Why does my device keep showing that I have a voice mail?
[Community]
I have basic voicemail - the S6 always shows 1 new voicemail - never clears and never increments. Can anyone help
Why has my voice mail stopped working after an update?
[Community]
My voice mail has not worked right since system update.  I called Verizon once and thought we had it figured out but it is still doing.  It takes hours before any voice mails show up and I get an error code.
Why has my voice mail stopped working after an update?
[Community]
My voice mail has not worked right since system update.  I called Verizon once and thought we had it figured out but it is still doing.  It takes hours before any voice mails show up and I get an error code.

Voicemail

Set Up Voicemail
[Device-Specific Instructions]
This provides instructions on how to set up your Basic Voicemail and greeting. For additional info look up Voicemail Instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset Voicemail Password from Device
[Device-Specific Instructions]
This helps if you forgot or need to change/reset your voicemail password. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Retrieve Voicemail Messages
[Device-Specific Instructions]
This info provides steps for retrieving voicemail messages from your device or another phone. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset Voicemail Password - My Verizon
[Device-Specific Instructions]
This helps if you forgot or need to change/reset your voicemail password. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voicemail Options
[Device-Specific Instructions]
Turn Call Forwarding On from the Device
[Device-Specific Instructions]
Access Basic Visual Voicemail - Samsung
[Device-Specific Instructions]
Retrieve a Fax - Voicemail
[Device-Specific Instructions]
Troubleshooting: Visual Voicemail
[Video]
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Wireless Emergency Alerts

Wireless Emergency Alerts FAQs
[FAQs]
Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
Wireless Emergency Alert Capable Devices
[General Information]
A list of Wireless Emergency Alert Capable Devices
  • Buy a Galaxy S8 or S8+.
    Get free Netflix for 6 months.

    Plus, a free Samsung Entertainment Kit.

    Netflix on the S8

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