Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
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Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
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Samsung Galaxy S® 6 edge
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GizmoPal™
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DROID MAXX 2
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Hum by Verizon
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GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
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Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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LG K8 V
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DuraXV
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Verizon 4G LTE Broadband Router
Microsoft Lumia 735
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HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
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Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
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Gear S2
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HTC One M9
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LG K4™ LTE
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DROID TURBO 2 - Designed by You
Galaxy Note® Edge
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Sony Xperia® Z3v
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Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
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DROID INCREDIBLE 4G LTE by HTC
Nexus 6
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PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
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Moto X™ (2nd Gen.)
Nokia Lumia 822
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Apple® iPad® mini with Retina display
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HTC 10™
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HTC One®
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LG enV®3
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Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
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Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Samsung Galaxy S4 Apps

Apps bring your Samsung Galaxy S4 to life. Learn to install and manage your apps on your phone. Find out how to add your Samsung account to enjoy maximum features. If you're having issues with an app there are a number of things you can try like clearing the app cache, stopping or resetting the app. You can improve app performance using the Task Manager or by disabling apps you don't want running.

  1. Download and install apps

    (ID 78203)

    Note Notes:

    • To access Google Play, a Google account is required. Refer to Add a Gmail account for assistance.
    • Google Play has app reviews which can be helpful in finding the right one to download and install.
    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. From the Apps tab, tap Play Store.
      Note If presented, review the Google Play Terms of Service then tap Accept to continue.
    3. Refer to Download and Install Apps - Play Store.


    KB ID 78203

  2. Stop running apps

    (ID 177324)

    If your device crashes, resets itself or freezes, it may be caused by apps and this info may help.

    Note This option is available for some apps that can't be uninstalled.

    Caution Disabling an app may cause related apps to function improperly.

     

    Enable an App
    Disable an App
    Stop a Running App
    Reset a Running App


     

    Enable an App

    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. Tap Settings.
    3. Tap Application manager.
    4. From the Turned Off tab, tap an app.
    5. Tap Enable.

     

    Top

     

    Disable an App

    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. Tap Settings.
    3. Tap Application manager.
    4. From the All tab, tap an app.
    5. Tap Force stop.
    6. Tap OK.
    7. Tap Disable.
    8. Tap OK.

     

    Top

     

    Stop a Running App

    1. From a Home screen, tap Apps (located in the lower right).
      Note These instructions apply to Standard mode only.
    2. From the Apps tab, tap Settings.
    3. From the More tab, tap Application manager.
    4. From the Running tab, select an app.
    5. From the Services section, tap Stop.
    6. When prompted with "Stop system service?", tap OK.

     

    Top

     

    Reset a Running App

    Note Personal data such as Browser bookmarks and other customized app settings can be backed up to and restored from Google's servers.

    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. Tap Settings.
    3. Tap Application manager.
    4. From the All tab, select an app.
    5. Tap Force stop.
    6. Tap OK.
    7. From the Storage section, tap Clear data.
      Note Option may not be available for all apps.
      Note Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
    8. Tap OK.

     

    Top



    KB ID 177324

  3. How to clear your app's cache

    (ID 77711)

    If your device runs slow, crashes or resets, or apps freeze when running them, clearing the cached data may help.

    Clear Individual App Cache

    1. From a Home screen, navigate: Apps > Settings.
      Note These instructions apply to Standard mode only.
    2. Tap Application manager.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    3. From the All tab, locate then tap the appropriate app.
      Note If necessary, swipe left or right to switch tabs.
    4. Tap CLEAR CACHE.
      Note This option may not be available for some apps.

     

    Clear All Cached Data

    1. From a Home screen, navigate: Apps > Settings.
    2. Tap Storage.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    3. Tap Cached data.
    4. Tap OK to confirm.


    KB ID 77711

  4. Clear app defaults

    (ID 90841)

    Note Different apps installed on a device may perform the same function. During initial setup or after an app is downloaded, you may be prompted to choose which app to use when completing a task such as selecting a web site hyperlink or playing a media file. You may also be given the option to use this app once or set it as the default app by selecting always.

    Clear App Default on Individual App

    1. From a Home screen, tap the Apps icon (located in the lower-right).
    2. Tap Settings.
    3. Tap Application Manager.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    4. From the All tab, tap an app.
    5. Tap Clear defaults
      Note When attempting to complete a task that is performed by the app after restoring the default, you are again be prompted to select which app to use and provided the option to use once or always.

     

    Reset All App Defaults on the Device

    1. From a Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Application Manager.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    4. Tap the Menu icon Menu (located at the bottom left) then tap Reset app preferences.


    KB ID 90841

  5. Uninstall apps

    (ID 77981)

    Note Notes:

    • Pre-installed apps (apps included with the Android Operating System) may not have an uninstall option.
    • If uninstalling an app update, ensure that Auto-update is disabled for the specified app until the issue is resolved with the developer.

     

    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. Tap Settings
    3. Tap Application manager.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    4. From the All tab, select an app.
    5. Tap Uninstall
    6. Tap Uninstall to confirm.


    KB ID 77981

  6. Accessing the Task Manager

    (ID 78264)
    1. Press and hold the Home button.
    2. Tap Task manager (located in the lower-left).
    3. Tap the appropriate tab (located at the top of the screen):

     

    Active Applications

    1. View the active app(s).
      Note An app blinking red for more than five seconds may indicate high CPU usage.
    2. To stop an active app, tap END (located to the right of the app).
    3. Tap OK.
    4. To stop all active apps, tap End all.
    5. Tap OK.

     

    Top

     

    Downloaded

    1. View the downloaded app(s).
    2. To uninstall a downloaded app, tap Uninstall (located to the right of the app).
    3. Tap Uninstall to confirm.

     

    Top

     

    RAM

    Note Notes:

    • Clearing Random Access Memory (RAM) will end running apps and stop background apps. Verify that app data is saved before clearing memory.
    • Clearing Random Access Memory (RAM) may resolve issues with the device/display freezing. The device may be running low on memory (RAM).

     

    From the RAM status section, view the amount of random access memory (RAM) being used.
    Note To clear inactive and background processes, tap Clear memory.

     

    Top

     

    Clear Defaults

    View default apps.
    Note To clear apps set as default, tap Clear (located to the right of the app).

     

    Top

     

    Storage

    View the System storage.

     

    Top



    KB ID 78264

  7. Add a Samsung account

    (ID 79738)

    Note An account can also be created via the Find My Mobile website. With a Samsung account, you can find a lost device, protect personal info, and more.

    Create Account

    1. From a Home screen, navigate: Apps > Settings.
    2. Tap Add account.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    3. Tap Samsung account.
    4. Tap Create Account.
    5. Enter the appropriate info into the following fields:
      • Email ID
      • Password
      • Date of birth
      • First name
      • Last name
      • Zip code
    6. Tap Next (located in the lower-right).
    7. Review the "Terms and Conditions", tap (check) all appropriate checkboxes then tap Agree (located in the lower-right) to continue.
    8. From the "Sign-up is successful" prompt, tap Confirm.

     

    Sign In

    1. From a Home screen, navigate: Apps Apps icon > Settings > Add account.
    2. Tap Samsung account.
    3. Tap Sign In.
    4. Enter the email address and password then tap Sign in (located in the lower-right).


    KB ID 79738

  8. Recently used apps

    (ID 77969)
    1. Press and hold the Home button.
      Note A list of the most recently visited apps and Chrome tabs displays.
    2. Tap an app or Chrome tab.
      Note To remove an app or Chrome tab from the list, swipe it left or right.
      Note To prevent Chrome tabs from appearing on the list:
      1. Launch the web browser.
      2. Tap the Menu icon Menu icon (located in the upper-right).
      3. Tap Settings.
      4. Tap Merge tabs and apps.
      5. Tap the Merge tabs and apps switch (located at the top) to turn off (in the white position).
      6. Tap OK.


    KB ID 77969

  9. Contact app developers & refund request

    (ID 177280)
    1. From a Home screen, navigate Apps > Play Store.
    2. Refer to Contact App Developers - Play Store or  Request Refund for Downloaded App - Play Store as appropriate.


    KB ID 177280

  10. USB debugging mode for developers

    (ID 78092)

    If you need to facilitate a connection between your device and a computer with the Android SDK (software development kit), view this info.

    1. From a Home screen, tap Apps (located in the lower-right).
      Note These instructions apply to Standard mode only.
    2. Tap Settings.
    3. Tap About phone.
      Note If unavailable, tap the Menu icon Menu (located at the bottom-left) then tap Switch to list view.
    4. Tap the Build number field 7 times.
      Note This will unlock the Developer options.
    5. Tap About phone (located in the upper-left).
    6. Tap Developer options.
    7. Ensure the Developer options switch is in the ON position.
    8. Tap USB debugging.
      Note Enabled when a check mark is present.
    9. If presented to Allow USB debugging, tap OK.


    KB ID 78092

  11. © 2015 Samsung Telecommunications America, LLC. Samsung, Samsung Galaxy S 4 is a trademark of Samsung Electronics Co., Ltd.

Modified: 09/03/2015

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