Samsung Gear S® - Support Overview

Find device-specific support and online tools for your Samsung Gear S.
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Activation, Setup & User Guides

Set Up Device - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Pairing and Downloading the Samsung Gear App

[Video]
Watch this video to learn to pair your phone and with your Samsung Gear S™ then walk through the setup process.
Length: 1:51

How to Customize Your Samsung Gear S™ Using the Home Screen Styler

[Video]
Change the wallpaper, clock style and settings on your Samsung Gear S™.
Length: 1:55

Charge the Device - Samsung Galaxy Gear S®

[Device-Specific Instructions]

Wearing Your Samsung Gear S™

[Video]
Learn how to adjust the band on your your Samsung Gear S™ in this video.
Length: 0:49

Samsung Gear S™ Simulator: Charging the Watch

[Interactive Simulation]
Learn how to charge your Samsung Gear S watch.

Samsung Gear S™ Simulator: Pairing Your Watch with a Device

[Interactive Simulation]
Discover how to pair your Samsung Gear S watch with your compatible Android™ phone or watch.

Back Up & Transfer Content

Battery & Power

Bluetooth

Bluetooth Car Kit Compatibility

[How to Use Guide]
Bluetooth® Car Kit Compatibility

Calendar

Samsung Gear S™ Simulator: Accessing Your Schedule

[Interactive Simulation]
Learn how to access the calendar on your Samsung Gear S.

Samsung Gear S™ Simulator: Setting an Alarm

[Interactive Simulation]
A visual guide for setting an alarm on your Samsung Gear S.

Samsung Gear S™ Simulator: Viewing Alarms

[Interactive Simulation]
A visual guide for viewing an alarm on your Samsung Gear S.

Calling & Dialing

View Call History - Samsung Galaxy Gear™ S

[Device-Specific Instructions]
Here's how to view or clear the call history on the Samsung Galaxy Gear™ S.

Call a Number - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Samsung Gear S™ Simulator: Placing a Call to a Contact

[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Samsung Gear S.

Samsung Gear S™ Simulator: Placing a Call to a New Number

[Interactive Simulation]
Learn how to call a new number with your Samsung Gear S.

Samsung Gear S™ Simulator: Setting to Silent

[Interactive Simulation]
A visual guide for setting your Samsung Gear S to silent.

Samsung Gear S™ Simulator: Teaching Kids How to Dial 911

[Interactive Simulation]
Learn how to teach kids to dial 911 using your Samsung Gear S.

Samsung Gear S™ Simulator: Viewing a Missed Call and Replying with a Text Message

[Interactive Simulation]
A visual guide for viewing a missed call and sending a text message to the caller with your Samsung Gear S.

Camera, Photos & Videos

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Gear® S

[Device-Specific Instructions]
If you need to facilitate a connection between your device and a computer with the Android SDK (software development kit), view this info If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

Contacts

Contacts - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Link / Unlink Contacts - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
If you have duplicate or missing contacts or you'd like to link or unlink them, view this info.

Data

Turn Data On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
To turn the mobile data for your Galaxy Tab S 10.5 on or off, follow these steps.

Device ID & Info

View Phone Number - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

View MAC Address - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Check for Physical Damage

[Device-Specific Instructions]
Here's how to help determine if your device has damage.

View Device Info - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

View PRL / ERI ID - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
If the display on your Galaxy Tab S 10.5 doesn't rotate, this shows how to fix it.

Turn Screen Rotation On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
If the display on your Galaxy Tab S 10.5 doesn't rotate, this shows how to fix it.

Airplane Mode - Samsung Galaxy Gear S

[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.

Gear Network - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Vibrate Mode - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Display Settings - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Notifications - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

System Select - Samsung Galaxy Gear S®

[Device-Specific Instructions]

Samsung Gear S™ Simulator: Accessing Settings

[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Samsung Gear S watch.

Samsung Gear S™ Simulator: Adjusting the Screen Brightness

[Interactive Simulation]
A visual guide for saving energy on your Samsung Gear S watch by adjusting the screen timeout.

Samsung Gear S™ Simulator: Adjusting the Screen Timeout

[Interactive Simulation]
A visual guide for saving energy on your Samsung Gear S watch by adjusting the screen timeout.

Samsung Gear S™ Simulator: Turning Airplane Mode On and Off

[Interactive Simulation]
A visual guide for setting your Samsung Gear S to Airplane mode.

Samsung Gear S™ Simulator: Turning Off the Always-On Screen

[Interactive Simulation]
A walkthrough for turning off the always-on screen setting to help save battery power on your Samsung Gear S watch.

Email/Gmail

Add a Personal Email Account - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
Removing then re-adding an email account on your Galaxy Tab S 10.5 often fixes email issues.

Add a Personal Email Account - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
Removing then re-adding an email account on your Galaxy Tab S 10.5 often fixes email issues.

Samsung Gear S™ Simulator: Replying to an Email

[Interactive Simulation]
A visual guide for replying to email on your Samsung Gear S.

Samsung Gear S™ Simulator: Sending an Email

[Interactive Simulation]
A visual guide for sending an email on your Samsung Gear S.

Gestures & Motions

Pedometer - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

GPS & Location Based Services

Samsung Gear S™ Simulator: Navigating to a Location

[Interactive Simulation]
Learn how to navigate to a location using your Samsung Gear S.

Home Screen

Heart Rate - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Samsung Gear S™ Simulator: Getting to Know Your Watch

[Interactive Simulation]
An interactive map of the most important features of your Samsung Gear S watch.

Samsung Gear S™ Simulator: Navigating Home Screens

[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Samsung Gear S.

Samsung Gear S™ Simulator: Turning the Watch On and Off

[Interactive Simulation]
Learn how to power on and shut down your Samsung Gear S watch.

Hotspot

Turn Mobile Hotspot On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
To turn Mobile Hotspot on/off on your Galaxy Tab S 10.5 or if you can't connect to Wi-Fi, see this.

Internet & Web Browser

Turn Data On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
To turn the mobile data for your Galaxy Tab S 10.5 on or off, follow these steps.

Internet & Web Browser Issues

Language

Samsung Gear S™ Simulator: Changing the Language

[Interactive Simulation]
An interactive guide for changing the language settings on your Samsung Gear S watch.

Lock, Unlock, Password & Security

Music

Play Music Files - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Samsung Gear S™ Simulator: Controlling Music on Your Paired Device

[Interactive Simulation]
Learn how to control music on your paired device.

Samsung Gear S™ Simulator: Creating a Station in Milk Music™

[Interactive Simulation]
Learn how to create a station in Milk Music on your watch.

Samsung Gear S™ Simulator: Installing Milk Music

[Interactive Simulation]
Learn how to install Milk Music on your watch.

Samsung Gear S™ Simulator: Playing Music on Your Watch

[Interactive Simulation]
Learn how to play music on your watch.

Samsung Gear S™ Simulator: Transferring Music To Your Watch

[Interactive Simulation]
Learn how to listen to music with music on your watch.

Navigating & Multitasking

Navigating Your Samsung Gear S™

[Video]
Learn how to get around your Samsung Gear S&trade.
Length: 1:42

Samsung Gear S™ Simulator: Accessing and Closing Open Apps

[Interactive Simulation]
A visual guide for accessing and closing open apps on your Samsung Samsung Gear S watch.

Samsung Gear S™ Simulator: Adjusting the Screen Brightness

[Interactive Simulation]
A visual guide for saving energy on your Samsung Gear S watch by adjusting the screen timeout.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy Gear S®

[Device-Specific Instructions]
If your Galaxy Gear S has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Gear S Software Update

[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Factory Data Reset (Powered On) - Samsung Galaxy Gear S®

[Device-Specific Instructions]
If your Galaxy Gear S has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Gear S

[Device-Specific Instructions]
To check for or to install software updates on your Samsung Galaxy Gear S, view this info.

View Software Version - Samsung Galaxy Gear S®

[Device-Specific Instructions]
To view the software version your Samsung Galaxy Gear S is running, check out this info.

SIM Card

Sounds, Volume & Audio

Vibrate Mode - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Volume Controls - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Text & Multimedia Messaging

Samsung Gear S™ Simulator: Replying to a Text Message

[Interactive Simulation]
Learn how to reply to a text message on your Samsung Gear S.

Samsung Gear S™ Simulator: Sending a Text Message

[Interactive Simulation]
An interactive how-to guide for sending a text message with your Samsung Gear S.

Tips, Tricks & Shortcuts

Find My Device - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Wallpapers/Theme

Samsung Gear S™ Simulator: Changing the Clock Face

[Interactive Simulation]
Discover how to change the Home screen on your Samsung Gear S.

Samsung Gear S™ Simulator: Changing the Wallpaper

[Interactive Simulation]
Discover how to change the background of your watch screens on your Samsung Gear S.

Wi-Fi & Network

View MAC Address - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Gear Network - Samsung Galaxy Gear™ S

[Device-Specific Instructions]

Manually Add a Wi-Fi Network - Samsung Galaxy Gear S

[Device-Specific Instructions]
View this info if the Wi-Fi network you want to add to your Galaxy Gear S doesn't display.

Remove Wi-Fi Connection - Samsung Galaxy Gear S®

[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Samsung Galaxy Gear S, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy Gear S

[Device-Specific Instructions]
To turn Wi-Fi on/off view this. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

Turn Wi-Fi On / Off - Samsung Galaxy Tab S 10.5

[Device-Specific Instructions]
To turn Wi-Fi on/off view this. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

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