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go90™ FAQs

General Information
  1. What is go90?

    go90 is a social entertainment platform built for the mobile-first generation. It provides access to live and on demand videos, wrapped in a social experience.

    The content on go90 includes live events, prime-time TV, best-of-the-web and original series across comedy, music, gaming, lifestyle, sports, news and entertainment.

    With the go90 app, you can:

    • Watch your favorite shows without logging in or creating an account.
    • Share full episodes of your favorite shows.
    • "Clip & Share" your favorite entertainment on Facebook®, Twitter®, and email.
    • "Favorite" shows, networks or videos you like.
    • Get personalized recommendations based on what you view and favorite.
    • Browse for shows by category, network, or related to what you watch.
    • Cast go90 shows to Chromecast*
    • Stream or use AirPlay Mirroring* on Apple® devices

    *Note: feature availability based on content rights.



  2. How do I get the go90 app?

    To get the go90 app, visit our go90 page from your device. You can also download the app from the Apple® App StoreSM or Google Play™ Store.



  3. Where can I find additional support for go90?

    You can find more Support information for go90 on the go90 Support page.



  4. How much does go90 cost?

    The go90 app and access to content is free. Verizon Wireless customers can stream go90 content with the FreeBee Data 360 service without using data. Learn more about FreeBee Data 360 on go90.

    Non-Verizon Wireless customers can also stream content on go90, but they'll be charged according to their data plan unless connected to a Wi-Fi network.



  5. Do I have to be a Verizon Wireless customer to download go90?

    No. go90 is available to anyone who wants to watch their favorite shows, share some of their favorite moments with friends and keep up with live events. You can download the go90 app in the Apple App Store or Google Play Store.



  6. Is go90 available internationally?

    No, go90 is only available in the US.



  7. What devices can I use go90 on?

    You can use go90 on smartphones and tablets running iOS 8 or newer and Android™ OS 4.4.2 (KitKat) or newer.



  8. Where can I find out about go90 updates?

    To find more information about go90 updates, visit the go90 app page or go90 blog.



Stream PassSM
  1. What's Stream Pass?

    Stream Pass** lets you stream premium sports content through the go90 app without using any of your data. Watch hundreds of soccer matches, every local and primetime NFL game and exclusive NBA action.

    Plus, exclusive for Verizon customers on the new Verizon Plan Large or higher, get NBA LEAGUE PASS through go90 at no cost (normally $199)**. For all other plans, switch to the New Verizon Plan Large or higher, or purchase NBA LEAGUE PASS from go90 for only $99.

    • NO paid subscription for Stream Pass.
    • NO low-quality streams.
    • NO data limits.

    Note: Business and government customers are not eligible to receive NBA LEAGUE PASS at no charge. However, you can still purchase it from go90 for only $99.50.



  2. What do I get with Stream Pass?

    Here's what you get:

    • NBA: Game in 90 during the regular season, Insiders and highlights.

    • Soccer: Live Soccer games via beIN Sports and Univision Deportes

    • NBA LEAGUE PASS***: Thousands of live NBA regular season 2016-2017 games included at no (additional) cost (normally $199) for customers on the new Verizon Plan Large or higher. Customers on all other plans can switch to Large or higher, or purchase NBA LEAGUE PASS from go90 for only $99.

    • Football: Live games


  3. How much does Stream Pass cost?

    There's no charge at this time for Stream Pass, but it is subject to change.



  4. Who can get Stream Pass?

    To get Stream Pass you must be on a standard monthly plan and have a 4G LTE device with the go90 app version 2.9 or higher.



  5. How do I get Stream Pass?

    Stream Pass is available in the go90 app. To use it you'll need to download and register for go90:

    1. Download the go90 app or upgrade to the latest version. Stream Pass is compatible with go90 version 2.9 or higher.

    2. Follow the steps to register for go90 if you haven't already done so.

    3. Open the go90 app and sign in. You can find the Stream Pass section on the go90 Home screen and in the menu in the upper left of the app.

    You've successfully set up Stream Pass.



  6. Does viewing Stream Pass content count against my data?

    NBA content, NBA LEAGUE PASS, soccer and live football games can be viewed through go90 without using data. Because ads within live football games use data, you'll receive 1 GB of bonus data to cover data used by ads in live football games. The bonus data can take from 3 up to 48 hours to be applied.



  7. How do I view Stream Pass video?

    Open the go90 app and the Stream Pass section will appear on the Home screen. You can also find it by tapping the menu in the upper left of the app. Make sure you're registered for go90 and signed in to the app in order to view Stream Pass content.



  8. How do I add NBA LEAGUE PASS?

    If you're on the new Verizon Plan Large or higher, NBA LEAGUE PASS is included with your plan. You just need to add it to you account in My Verizon. If you are on a different plan, you can purchase it directly from the go90 app.

    To add NBA LEAGUE PASS in My Verizon:

    • Go to the Products & Apps page in My Verizon and sign in if prompted.

    • On the Get Products tab, under Premium Products find Stream Pass NBA LEAGUE PASS 16-17 and tap Get It Now.

    • Select which lines to add NBA LEAGUE PASS to if you have multiple lines on your account.

    • Tap Confirm Purchase.

    You've successfully added NBA LEAGUE PASS for the 2016-2017 season and can start watching it in the go90 app.

    Note: Business and government customers are not eligible to receive NBA LEAGUE PASS at no charge. However, you can still purchase it from go90 for only $99.50.



  9. If I've already purchased NBA LEAGUE PASS can I get a refund?

    If you've already purchased NBA LEAGUE PASS 2016-2017 from go90 and you set up Stream Pass, you can get a refund by contacting go90. If you purchased it from somewhere other than go90 you will not receive a refund.

    You can contact go90 right from the go90 app by opening the menu in the top left and tapping Help or from the go90 Support website.



  10. Will Safety Mode turn on while I'm watching a Stream Pass video?


    Yes. Although you aren't billed for the data you use while watching Stream Pass video, if you enabled Safety Mode on your account and it kicks in while watching a video, it will affect your download speed. Here are examples of some activities that may cause you to pass your data limit:

    • Usage from other lines on your account

    • Apps running in the background of your phone such as automatic photo upload, syncing, or location services

    If you're near your data limit and plan to watch a game on Stream Pass, you can purchase a Data Boost to ensure you won't go into Safety Mode during the game.



  11. Android is a trademark of Google, Inc. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

    ** Must have go90 app version 2.9 or later. Available to Verizon Wireless postpay customers over LTE. Includes NBA League Pass purchased on go90 only.  Add’l data and/or bill credits will be provided to cover data usage for ads included in NFL video content. Subject to Verizon Wireless agmt and plan data limits. Safety Mode may impact streaming audio or video content.  Other app activity, including download, will count against your data plan.  Other terms may apply. Subject to change.

    ***Local market blackout rules apply based on your location, and nationally televised games are not included in NBA LEAGUE PASS. Visit NBA.com for NBA LEAGUE PASS blackout rules.  ©2016 NBA Properties, Inc. All rights reserved.  Except for free preview games, registration and subscription required to stream NBA LEAGUE PASS on go90.

    © 2016 NBA Properties, Inc. All rights reserved. Except for free preview games, registration and subscription required to stream NBA LEAGUE PASS on go90.

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