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Google Pixel 2 - Support Overview

Find device-specific support and online tools for your Google Pixel 2.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Google Pixel 2

This online tool will help you identify and resolve problems with your Google Pixel 2.

App Issues

Google Pixel 2 - Power Up in Safe Mode

Here's how to put your Pixel 2 / 2 XL in safe mode to determine if an app is causing device issues.

Google Pixel 2 - Restart in Safe Mode

Here's how to restart your Pixel 2 / 2 XL into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Google Pixel 2 - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Pixel 2 / 2 XL to crash, reset or run slowly.

Google Pixel 2 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Pixel 2 / 2 XL.

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Google Pixel 2 - Extend Battery Life

Here's how to improve the battery life for your Pixel 2 / 2 XL.

Google Pixel 2 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel 2 / 2 XL.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Google Pixel 2 - Reset All Settings

If your Pixel 2 / 2 XL crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Google Pixel 2 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Pixel 2 / 2 XL.

Google Pixel 2 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 2 / 2 XL to auto switch between Wi-Fi and mobile data.

Google Pixel 2 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 2 / 2 XL.

Google Pixel 2 - Reset Network Settings

Here's how to reset settings if your Pixel 2 / 2 XL can't connect to data or send / receive messages.

Google Pixel 2 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 2 / 2 XL, view this info.

Google Pixel 2 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 2 / 2 XL.

Google Pixel 2 - View Signal Strength

Here's how to view signal strength on your Pixel 2 / 2 XL.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Google Pixel 2 - Check for Physical Damage

Here's how to help determine if your Google Pixel 2 / Pixel 2XL has liquid or other physical damage.

Google Pixel 2 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Pixel 2 / 2 XL.

Google Pixel 2 - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 2 / 2 XL.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Google Pixel 2 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 2 / 2 XL if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Google Pixel 2 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 2 / 2 XL if the screen freezes or call, app, audio or sync issues occur.

Google Pixel 2 - Install Device Software Update

Here's how to check for or to install software updates on your Pixel 2 / 2 XL.

Google Pixel 2 - Soft Reset

Here's how to restart your Pixel 2 / 2 XL if it crashes and resets, freezes or runs slow.

Google Pixel 2 - Soft Reset (Frozen / Unresponsive Screen)

Here's how to reset your Pixel 2 / 2 XL if it's unresponsive, frozen or won't power on or off.

Google Pixel 2 - View Software Version

Here's how to view the software version your Pixel 2 / 2 XL is running.