Samsung Gusto® - Support Overview

Find device-specific support and online tools for your Samsung Gusto.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Gusto® - Display Easy Set-Up

Here's how to set the Home screen on your Samsung Gusto.

Samsung Gusto® - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Gusto if it doesn't update automatically.

Samsung Gusto® - Phone Setup Wizard

Here's how to quickly navigate through the initial activation setup screens on your Gusto.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Gusto® - Take and Send a Picture to Online Album

Here's how to take picture with your Gusto and send it to online storage.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Samsung Gusto® - Insert Battery

Here's how to insert the battery into your Samsung Gusto.

Samsung Gusto® - Remove Battery

Here's how to remove the battery from your Gusto.

Samsung Gusto® - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Samsung Gusto.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Samsung Gusto® - Bluetooth® Discovery Mode

To make your Gusto visible to Bluetooth devices, view this info.

Samsung Gusto® - Send Contact via Bluetooth®

Here's how to send a contact on your Gusto via Bluetooth.

Samsung Gusto® - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Samsung Gusto on or off.

Calendar

Samsung Gusto® - Add a Calendar Event

Here's how to add, delete or edit info in the calendar on your Gusto.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Gusto® - Answer Options

Here's how to change the way your Samsung Gusto answers calls.

Samsung Gusto® - Call a Number

Here's how to place a call from your Gusto.

Samsung Gusto® - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Gusto and your dialpad entries aren't recognized, view this info.

Samsung Gusto® - Place a Conference Call

Here's how to place a conference call from your Gusto.

Samsung Gusto® - Redial

Here's how to manually redial a number called from your Samsung Gusto.

Samsung Gusto® - Redial Settings

Here's how to manually redial a number called from your Samsung Gusto or set it to automatically retry.

Samsung Gusto® - Restriction Settings

To allow or restrict access to services on your Samsung Gusto, view this info.

Samsung Gusto® - Speed Dial

Here's how to add a speed dial to your Gusto.

Samsung Gusto® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Gusto, view this info.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - Voice Activated Dialing

Here's how to use the voice-activated dialing feature on your Samsung Gusto / Gusto 2 / Gusto 3.

Samsung Gusto® / Gusto® 2 / Gusto® - Delete Call History

Here's how to clear the call history from your Gusto / Gusto 2.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - Reset Call Timers

Here's how to reset the call timers on your Gusto / Gusto 2 / Gusto 3.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - View Call History

Here's how to view call history or individual calls from your Samsung Gusto / Gusto 2 / Gusto 3.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Gusto® - Take and Send a Picture to Online Album

Here's how to take picture with your Gusto and send it to online storage.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - View Pictures

Here's how to view pictures on your Gusto / Gusto 2 / Gusto 3.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Computer/PC Connectivity

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Samsung Gusto® - Add a Contact

Here's how to add a contact to your Gusto.

Samsung Gusto® - Backup Assistant℠ - Restore Contacts

Here's how to restore contacts using Backup Assistant on your Gusto.

Samsung Gusto® - Delete a Contact

Here's how to remove a contact from your Samsung Gusto.

Samsung Gusto® - Edit a Contact

Here's how to edit a contact on your Samsung Gusto.

Samsung Gusto® - Send Contact via Bluetooth®

Here's how to send a contact on your Gusto via Bluetooth.

Samsung Gusto® / Gusto® 2 - Backup Assistant℠ - Back Up Contacts

Here's how to backup contacts on your Gusto / Gusto 2 via Backup Assistant.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - Caller ID Image

Here's how to set or change the image for a saved contact on your Samsung Gusto / Gusto 2 / Gusto 3.

Device ID & Info

Samsung Gusto® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (MEID) for your Samsung Gusto.

Samsung Gusto® - View PRL / ERI ID

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Gusto.

Samsung Gusto® - View Phone Number

Here's how to view the phone number for your Samsung Gusto.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Gusto® - Adjust Backlight

Here's how to adjust the backlight for the display screen and keypad on your Gusto.

Samsung Gusto® - Adjust Display Settings

Here's how to adjust the display settings (e.g., front contrast, clock format, etc.) for your Gusto.

Samsung Gusto® - Adjust Font Settings

Here's how to adjust how text appears on your Gusto.

Samsung Gusto® - Alert Sounds

Here's how to adjust alert sounds on your Gusto.

Samsung Gusto® - Answer Options

Here's how to change the way your Samsung Gusto answers calls.

Samsung Gusto® - Display Theme Settings

Here's how to change the display color scheme on your Gusto.

Samsung Gusto® - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Gusto and your dialpad entries aren't recognized, view this info.

Samsung Gusto® - NAM Selection

Here's how to switch your Gusto between two different phone numbers that are programmed into it.

Samsung Gusto® - Phone Setup Wizard

Here's how to quickly navigate through the initial activation setup screens on your Gusto.

Samsung Gusto® - System Select

Here's how to change the network mode selection setting on your Gusto.

Samsung Gusto® - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Gusto, view this info.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - View Call Timers

Here's how to view call timers on your Gusto / Gusto 2 / Gusto 3.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Samsung Gusto® - Turn GPS Location On / Off

Here's how to turn GPS location for your Samsung Gusto on or off.

Home Screen

Samsung Gusto® - Banner Settings

Here's how to configure the personalized greeting on the home screen of your Gusto.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Samsung Gusto® - Browser Bookmarks

Here's how to add a browser bookmark on your Samsung Gusto.

Samsung Gusto® - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Samsung Gusto, view this.

Samsung Gusto® - Open Web Browser

Here's how to open the default web browser on your Gusto.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Samsung Gusto® - Set Shortcut

Here's how to set phone shortcuts on your Gusto.

Samsung Gusto® - Text Message Entry Method

Here's how to choose how the keypad on your Gusto enters text.

Samsung Gusto® - Turn Keyguard On / Off

Here's how to lock or unlock the keypad on your Gusto.

Language

Samsung Gusto® - Language Selection

Here's how to change the language used on your Samsung Gusto.

Lock, Unlock, Password & Security

Samsung Gusto® - Lock Code

Here's how to enter or change a lock code on your Gusto.

Samsung Gusto® - Set Up Phone Lock

Here's how to set up screen lock options on your Gusto.

Samsung Gusto® - Unlock Screen

To unlock the screen on your Samsung Gusto, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Samsung Gusto® - Check Memory

Here's how to free up space if your Gusto runs slow / crashes, apps freeze or you can't save media.

Operating System & Software

Samsung Gusto® - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Samsung Gusto if it doesn't update automatically.

Samsung Gusto® - Manual Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your Gusto if it doesn't update automatically.

Samsung Gusto® - Master Reset

Here's how to restore your Samsung Gusto to factory default settings.

Samsung Gusto® - View Software Version

Here's how to view the software version your Samsung Gusto is running.

Sounds, Volume & Audio

Samsung Gusto® - Adjust Keypad Volume

Here's how to adjust the keypad volume on your Samsung Gusto.

Samsung Gusto® - Alert Sounds

Here's how to adjust alert sounds on your Gusto.

Samsung Gusto® - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Gusto.

Samsung Gusto® - Set Ringtones

Here's how to select or change ringtones on your Samsung Gusto.

Samsung Gusto® - Sound Easy Set-Up

Here's how to set notification sounds on your Samsung Gusto.

Samsung Gusto® - Use Speakerphone

To utilize the speakerphone functionality on your Gusto, view this info.

Samsung Gusto® - Volume Controls

Here's how to adjust the volume if your Gusto doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Gusto® - Auto Receive Messages

If your Gusto is not receiving multimedia (picture / video) messages, view this info.

Samsung Gusto® - Auto Save Messages

Here's how to set your Gusto to automatically save sent messages.

Samsung Gusto® - Create and Send a Text Message

Here's how to create and send a text message on your Gusto.

Samsung Gusto® - Delete Messages

Here's how to delete text messages from your Gusto via the Message app.

Samsung Gusto® - Save a Picture Message

Here's how to save a picture file sent as a message to your Samsung Gusto.

Samsung Gusto® - Send Picture Message

Here's how to send a saved picture from your Samsung Gusto 2 to a messaging recipient.

Samsung Gusto® - Text Message Entry Method

Here's how to choose how the keypad on your Gusto enters text.

Samsung Gusto® - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Gusto, view this.

Samsung Gusto® - View Text Messages

Here's how to view text messages on your Gusto.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Gusto / Gusto 2 / Gusto 3.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - Basic Phones

Here's a list of Basic phones that don't support sending video messages.

Visual & Hearing Accessibility

Samsung Gusto® - Manage TTY Settings

To change the TTY settings on your Samsung Gusto, check out this info.

Wallpapers/Theme

Samsung Gusto® - Display Theme Settings

Here's how to change the display color scheme on your Gusto.

Samsung Gusto® / Gusto® 2 / Gusto® 3 - Set Wallpaper

Here's how to set the Home screen image on your Samsung Gusto / Gusto 2 / Gusto 3.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55