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Casio G'zOne Ravine® - Support Overview

Find device-specific support and online tools for your Casio G'zOne Ravine.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - Casio® G'zOne Ravine™

Here's how to set up and customize the display for your G'zOne Ravine.

Manual Firmware Over-The-Air (FOTA) Upgrade - Casio® G'zOne Ravine™

Here's how to perform an over-the-air firmware update on your G'zOne Ravine if it doesn't update automatically.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - Casio® G'zOne Ravine™

Here's how to quickly navigate through the initial activation setup screens on your G'zOne Ravine.

Remove SD / Memory Card - Casio G'zOne Ravine™

Here's how to remove the SD / memory card from your Ravine.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Casio® G'zOne Ravine™

Here's how to take picture with your Ravine and send it to online storage.

Take and Send a Video to Online Album - Casio® G'zOne Ravine™

Here's how to take picture with your Ravine and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Casio® G'zOne Ravine™

Here's how to enable USB mass storage on your G'zOne Ravine.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - Casio G'zOne Ravine

Here's how to insert / remove the battery for your G'zOne Ravine.

View Battery Info - Casio® G'zOne Ravine™

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your G'zOne Ravine.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Casio® G'zOne Ravine™

To make your G'zOne Ravine visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Turn Bluetooth® On / Off - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to turn Bluetooth for your Ravine / Ravine 2 C781 on or off.

Calendar

Add a Calendar Event - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to add a calendar event on your G'zOne Ravine.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set answer options on your G'zOne Ravine.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - Casio® G'zOne Ravine™

Here's how to clear the call history from your G'zOne Ravine.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Casio® G'zOne Ravine™ / Ravine 2 C781

If you're calling into an automated system (e.g., Voicemail) from your G'zOne Ravine / Ravine 2 and your dialpad entries aren't recognized, view this.

Place a Conference Call - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to place a conference call from your G'zOne Ravine / Ravine 2 C781.

Redial - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to manually redial a number called from your G'zOne Ravine / Ravine 2 C781.

Redial Settings - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to manually redial a number called from your G'zOne Ravine / Ravine 2 C781 or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - Casio® G'zOne Ravine™

Here's how to reset the call timers on your G'zOne Ravine.

Speed Dial - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to add a speed dial to your G'zOne Ravine / Ravine 2 C781.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - Casio® G'zOne Ravine™ / Ravine 2 C781

To turn Verizon network services on/off or if they aren't functioning on your G'zOne Ravine / Ravine 2 C781, view this info.

View Call History - Casio® G'zOne Ravine™

Here's how to view the call history of your G'zOne Ravine.

Voice Activated Dialing - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to use the voice-activated dialing feature on your Casio G'zOne Ravine / Ravine 2 C781.

Camera, Photos & Videos

Common Camera Settings - Casio® G'zOne Ravine™

Here's info on common camera settings (e.g., flash, timer, etc.) for your G'zOne Ravine.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos to SD / Memory Card - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to move pictures / videos from internal storage on your G'zOne Ravine™ / Ravine 2 C781 to an SD / memory card.

Record and Send Video via Messaging - Casio® G'zOne Ravine™

Here's how to record and send a video using your G'zOne Ravine.

Send Existing Video via Messaging - Casio® G'zOne Ravine™

Here's how to send a saved video on your G'zOne Ravine to a messaging recipient.

Send an Existing Video to Online Album - Casio® G'zOne Ravine™

Here's how to send a saved video from your G'zOne Ravine to online storage.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Casio® G'zOne Ravine™

Here's how to take picture with your Ravine and send it to online storage.

Take and Send a Video to Online Album - Casio® G'zOne Ravine™

Here's how to take picture with your Ravine and send it to online storage.

View Pictures / Videos - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to view pictures and/or videos on your G'zOne Ravine / Ravine 2 C781.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Windows® Device Manager Conflicts - Casio® G'zOne Ravine™

Here's how to resolve conflicts if your Casio G'zOne Ravine can't transfer media files to a computer.

Contacts

Add a Contact - Casio® G'zOne Ravine™

Here's how to add a contact on your G'zOne Ravine.

Caller ID Image - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set or change the image for a saved contact on your G'zOne Ravine / Ravine 2 C781.

Delete a Contact - Casio® G'zOne Ravine™

Here's how to remove a contact from your Casio G'zOne Ravine.

Edit a Contact - Casio® G'zOne Ravine™

Here's how to edit a contact on your Ravine.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Device ID & Info

Check for Water Damage - Casio

Here's how to check for water damage on your Casio phone.

View Device ID (ESN / MEID) - Casio® G'zOne Ravine™

Here's how to view the device ID (MEID) for your G'zOne Ravine.

Device Settings

Adjust Backlight - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to adjust the backlight on your G'zOne Ravine.

Adjust Brightness Settings - Casio® G'zOne Ravine™

Here's how to adjust screen brightness on your Casio G'zOne Ravine.

Adjust Display Settings - Casio® G'zOne Ravine™

Here's how to adjust the display settings including your main menu, menu layout and clock on your G'zOne Ravine.

Adjust Font Settings - Casio® G'zOne Ravine™

Here's how to adjust how text appears on your G'zOne Ravine.

Adjust Keypad Volume - Casio® G'zOne Ravine™ / Ravine 2

Here's how to adjust keypad volume on your Casio G'zOne Ravine / Ravine 2.

Alert Sounds - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to adjust alert sounds on your G'zOne Ravine / Ravine 2.

Answer Options - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set answer options on your G'zOne Ravine.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - Casio® G'zOne Ravine™

Here's how to change the display color scheme on your G'zOne Ravine.

Manage DTMF Tones - Casio® G'zOne Ravine™ / Ravine 2 C781

If you're calling into an automated system (e.g., Voicemail) from your G'zOne Ravine / Ravine 2 and your dialpad entries aren't recognized, view this.

NAM Selection - Casio® G'zOne Ravine™

Here's how to switch your Casio G'zOne Ravine between two different phone numbers that are programmed into it.

Restriction Settings - Casio® G'zOne Ravine™

To allow or restrict access to services on your Casio G'zOne Ravine, view this info.

System Select - Casio® G'zOne Ravine™

Here's how to change the network mode selection setting on your G'zOne Ravine.

Turn Airplane Mode On / Off - Casio® G'zOne Ravine™ / Ravine 2 C781

To turn Verizon network services on/off or if they aren't functioning on your G'zOne Ravine / Ravine 2 C781, view this info.

View Call Timers - Casio® G'zOne Ravine™

Here's how to view call timers on your G'zOne Ravine.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to turn GPS location for your Ravine / Ravine 2 on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browser Bookmarks - Casio® G'zOne Ravine™

Here's how to save bookmarks in the Opera browser on you G'zOne Ravine.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to open the default web browser on your Casio G'zOne Ravine / Ravine 2 C781.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set Shortcut - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to create a keypad shortcut for your G'zOne Ravine / Ravine 2 C781.

Text Message Entry Method - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to choose how the keypad on your G'zOne Ravine / Ravine 2 C781 enters text.

Language

Language Selection - Casio® G'zOne Ravine™

Here's how to change the language used on your G'zOne Ravine.

Lock, Unlock, Password & Security

Lock Code - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to enter or change a lock code on your G'zOne Ravine / Ravine 2.

Set Up Phone Lock - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set up screen lock options on your G'zOne Ravine / Ravine 2 C781.

Unlock Screen - Casio® G'zOne Ravine™ / Ravine 2 C781

To unlock the screen on your Ravine / Ravine 2, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Casio® G'zOne Ravine™

Here's how to free up space if your Ravine runs slow / crashes, apps freeze or you can't save media.

Insert SD / Memory Card - Casio G'zOne Ravine®

Here's how to insert the battery into your G'zOne Ravine.

Memory Save Location - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to change the location where your Casio G'zOne Ravine / Ravine 2 C781 saves media files.

Move Pictures / Videos to SD / Memory Card - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to move pictures / videos from internal storage on your G'zOne Ravine™ / Ravine 2 C781 to an SD / memory card.

Remove SD / Memory Card - Casio G'zOne Ravine™

Here's how to remove the SD / memory card from your Ravine.

Music

Play Music Files - Casio® G'zOne Ravine™

Here's how to play music files on your G'zOne Ravine.

Sync Music - Casio® G'zOne Ravine™

Here's how to sync music with your G'zOne Ravine.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to perform an over-the-air firmware update on your G'zOne Ravine / Ravine 2 C781.

Manual Firmware Over-The-Air (FOTA) Upgrade - Casio® G'zOne Ravine™

Here's how to perform an over-the-air firmware update on your G'zOne Ravine if it doesn't update automatically.

Master Reset - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to restore your Casio G'zOne Ravine / Ravine 2 C781 to factory default settings.

View Software Version - Older Handsets

To view the software version your Older Handsets is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - Casio® G'zOne Ravine™ / Ravine 2

Here's how to adjust keypad volume on your Casio G'zOne Ravine / Ravine 2.

Alert Sounds - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to adjust alert sounds on your G'zOne Ravine / Ravine 2.

Service Alerts - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Ravine / Ravine 2.

Set Ringtones - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to select or change ringtones on your G'zOne Ravine / Ravine 2 C781.

Sound Easy Set-Up - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set notification sounds on your G'zOne Ravine / Ravine 2 C781.

Use Speakerphone - Casio® G'zOne Ravine™ / Ravine 2 C781

To utilize the speakerphone functionality on your G'zOne Ravine / Ravine 2, view this info.

Volume Controls - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to adjust the volume if your Ravine / Ravine 2 C781 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Casio® G'zOne Ravine™

Here's how to set your G'zOne Ravine to auto receive messages.

Auto Save Messages - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to set your G'zOne Ravine to auto save messages.

Create and Send a Text Message - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to create and send a text message on your G'zOne Ravine / Ravine 2 C781.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - Casio® G'zOne Ravine™ / Casio® G'zOne Ravine™ 2

Here's how to delete text messages from your G'zOne Ravine / Ravine 2.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Record and Send Video via Messaging - Casio® G'zOne Ravine™

Here's how to record and send a video using your G'zOne Ravine.

Save a Picture / Video Message - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to save a picture or video file sent as a message to your G'zOne Ravine / Ravine 2 C781.

Send Existing Video via Messaging - Casio® G'zOne Ravine™

Here's how to send a saved video on your G'zOne Ravine to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Entry Method - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to choose how the keypad on your G'zOne Ravine / Ravine 2 C781 enters text.

Text Message Signature - Casio® G'zOne Ravine® / Ravine® 2 C781

To add, remove or edit the text message signature on your Ravine / Ravine 2, view this info.

Turn Message Delivery Confirmation Setting On / Off - Casio® G'zOne Ravine™ / Ravine 2 C781

To receive delivery confirmation for messages sent from your Casio® G'zOne Ravine / Ravine 2 C781, view this.

View Text Messages - Casio® G'zOne Ravine™ / Ravine 2 C781

Here's how to view text messages on your Ravine / Ravine 2.

Visual & Hearing Accessibility

Manage TTY Settings - Casio® G'zOne Ravine™ / Ravine 2 C781

To change the TTY settings on your Casio G'zOne Ravine / Ravine 2 C781, check out this info.

Wallpapers/Theme

Display Theme Settings - Casio® G'zOne Ravine™

Here's how to change the display color scheme on your G'zOne Ravine.

Set Wallpaper - Casio® G'zOne Ravine™ / Ravine® 2

Here's how to set the Home screen image on your G'zOne Ravine / Ravine 2.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55