Samsung Haven™ - Support Overview

Find device-specific support and online tools for your Samsung Haven.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - Samsung Haven™

Here's how to quickly navigate through the initial activation setup screens on your Haven.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert Battery - Samsung Haven™

Here's how to insert the battery into your Samsung Haven.

Remove Battery - Samsung Haven™

Here's how to remove the battery from your Haven.

Caller ID

Caller ID Image - Samsung Haven™

Here's how to set or change the image for a saved contact on your Haven.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - Samsung Haven™

Here's how to change the way your Haven answers calls.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - Samsung Haven™

Here's how to clear the call history from your Haven.

Dial a Number - Samsung Haven™

Here's how to place a call from your Samsung Haven.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Haven™

If you're calling into an automated system (e.g., Voicemail) from your Haven and your dialpad entries aren't recognized, view this info.

NAM Selection - Samsung Haven™

If you're not able to make or receive calls or get a fast busy signal, check out this info on NAM selection.

Place a Conference Call - Samsung Haven™

Here's how to place a conference call from your Haven.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - Samsung Haven™

Here's how to reset the call timers on your Haven.

Restriction Settings - Samsung Haven™

To allow or restrict access to services on your Samsung Haven, view this info.

Speed Dial - Samsung Haven™

Here's how to add a speed dial to your Haven.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

View Call History - Samsung Haven™

Here's how to view the call history for your Haven.

View Call Timers - Samsung Haven™

Here's how to view call timers on your Samsung Haven.

Contacts

Add a Contact - Samsung Haven™

Here's how to add a contact to your Haven.

Caller ID Image - Samsung Haven™

Here's how to set or change the image for a saved contact on your Haven.

Delete a Contact - Samsung Haven™

Here's how to remove a contact from your Samsung Haven.

Edit a Contact - Samsung Haven™

Here's how to edit a contact on your Samsung Haven.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Device ID & Info

View PRL/ERI ID - Samsung Haven™

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Haven.

View Phone Number - Samsung Haven™

Here's how to view the phone number for your Haven.

Device Settings

Adjust Display Settings - Samsung Haven™

Here's how to adjust the display settings for your Haven.

Adjust Font Settings - Samsung Haven™

Here's how to adjust how text appears on your Samsung Haven.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

View Device ID (ESN / MEID) - Samsung Haven™

Here's how to view the device ID (MEID) for your Haven.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Operating System & Software

Master Reset - Samsung Haven™

To restore your device to factory default settings, view this info on performing a master reset.

System Select - Samsung Haven™

Here's how to change the network mode selection setting on your Haven.

View Software Version - Samsung Haven™

To view the software version your Samsung Haven is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - Samsung Haven™

Here's how to adjust the keypad volume on your Samsung Haven.

Alert Sounds - Samsung Haven™

Here's how to adjust alert sounds on your Haven.

Volume Controls - Samsung Haven™

Here's how to adjust the volume if your Haven doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Haven™

If your Haven is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Haven™

Here's how to create and send a text message on your Haven.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - Basic Phones

Here's a list of Basic phones that don't support sending video messages.

Verizon Apps

Purchasing Games and Apps - Mobile Web

Here's how to purchase games and apps via Mobile Web.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Wallpapers/Theme

Set Wallpaper - Samsung Haven™

Here's how to set the main screen image on your Haven.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55