Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

HD Voice for Android FAQs

Basics and Benefits
  1. What is HD Voice?

    HD Voice is a suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE delivers voice calls over the 4G LTE network instead of the traditional voice network, providing clearer, more natural sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network. HD Voice also includes additional benefits such as:

    • Simultaneous voice and 4G LTE data
    • 1-way or 2-way video calls1 (including video calls over Wi-Fi)
    • 6-way conference calls
    • Wi-Fi Calling2

    HD Voice is included in your existing voice plan at no additional charge. HD Voice calls are billed as standard voice minutes, according to your plan.

    1Not all HD Voice-capable devices support Video Calling.

    2Wi-Fi Calling requires a Wi-Fi Calling-capable phone. Refer to our Wi-Fi Calling FAQs for more information.

    Note: You may also be interested in our HD Voice for iOS FAQs and HD Voice for Windows FAQs.



  2. What is simultaneous voice and 4G LTE data?

    Simultaneous voice and 4G LTE data allows customers connected to Verizon's 4G LTE network to surf the web, continue a download, use an application, or use a feature like Mobile Hotspot while talking on a call.



  3. What is Video Calling?

    Video Calling is a feature that lets you make an HD Voice call combined with real-time video.

    Making video calls is as simple and easy as making traditional voice calls. If the person you're calling can accept a video call, you'll see a Camera icon. You can then select that icon to upgrade to a video call. There's no need to download an app or set up a new user ID to place a video call.

    Notes:

    • Video Calling requires a Video Calling-enabled phone.
    • When connected to Verizon's 4G LTE network and known Wi-Fi access points, video calls will automatically hand off to Wi-Fi.


  4. What is Wi-Fi Calling?

    Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular is not available. Refer to our Wi-Fi Calling FAQs  for more information including how to set up and use it.



  5. Who's eligible for HD Voice?

    To be eligible for HD Voice, you need to have an HD Voice-capable phone.

    Note: If you have any features that are incompatible with HD Voice, you'll need to remove them when you add the HD Voice feature to your account.



  6. Which devices support HD Voice?

    You can view our current list of phones compatible with HD Voice online. This list will grow over time.



  7. How much does HD Voice cost?

    HD Voice is available at no additional charge and is included in existing plans.

    • HD Voice calls are billed as standard voice calls according to your plan. No data charges apply.

    • Mobile-to-Mobile calls that happen to be HD Voice calls are charged just like traditional Mobile-to-Mobile calls and are billed against your monthly minute allowance according to your plan.

    • A video call is an HD Voice call combined with real-time video. The voice portion is billed as a standard voice call, according to your plan. The video portion is billed as data, according to your data plan. No data charges apply to video calls transmitted over Wi-Fi.

    Note: An average 1-minute video call uses about 6 - 8 MB of data. The actual data consumption of your video call may vary. You can estimate your data usage using our online Data Usage Calculator.



Getting and Setting Up HD Voice
  1. How can I get HD Voice?

    To be eligible for HD Voice, you need to meet all of the following requirements:

    On select devices like the Samsung Galaxy S7, and the S7 Edge, HD Voice will be added to your account automatically if you are eligible for the service.

    Most HD Voice-capable devices allow you to activate the HD Voice feature right from your device.

    To activate HD Voice on your Android device:

    1. Go to Settings.

    2. Tap Advanced Calling under WIRELESS NETWORKS.

    3. Tap Activate Advanced Calling and follow on-screen instruction.

    You've successfully added HD Voice.

    You can also add HD Voice to your account online in My Verizon.

    To add HD Voice to your account in My Verizon:

    1. Go to the Products & Apps page in My Verizon on your smartphone, tablet or computer browser, or on your device in the My Verizon app.

    2. Click the Get Products tab at the top of the page.

    3. Find HD Voice and click Get it now.

    4. When the checkout window opens, choose the compatible devices you'd like HD Voice added to.

    5. Click Confirm Purchase to complete the checkout process for the selected devices.

    6. Click OK on the confirmation screen. If applicable, a free text message with a link to download the app from the App Store will be sent to the device/s you've selected.

      Note: If you don't want to receive a text confirmation, uncheck the checkbox before clicking OK, and no text message will be sent.

    You've successfully added HD Voice.

    Business customers: You can add the HD Voice feature in the My Business Account portal as you normally do or by contacting your company's Verizon Wireless administrator.

    Learn more about HD Voice for business.



  2. Why do I need to remove certain existing features in order to get HD Voice?

    HD Voice is built on a new technology platform that's different from the platform upon which certain existing features are built. Until these features are upgraded to work on the new platform, they won't work on HD Voice-enabled phones.

    When adding the HD Voice feature, you'll be notified of any incompatible features that exist on your line. These features will be removed from your line at the time HD Voice is added.

    Note: Apps associated with these features aren't compatible with HD Voice at this time. These apps won't work as expected as long as HD Voice remains on your line.

    Business customers: Please contact your company's Wireless Program Administrator to remove incompatible features and add HD Voice.



  3. Will the SIM card from my current device work with a new HD Voice-capable phone?

    You should be able to continue using your SIM card in a new HD Voice-capable device, as long as it's compatible with the new device. However, you still need to have HD Voice activated on your line before you can use HD Voice and Video Calling.



  4. When will HD Voice be available on my phone?

    We're working to make HD Voice available on as many phones as possible. You can view our current list of HD Voice-capable phones online.



  5. How do I check if the latest software is installed on my phone to ensure HD Voice will work?

    To ensure that the latest software is installed on an Android phone:

    1. Go to Settings.
    2. Select Systems updates or Software Updates.
    3. Tap Check for new system update.

    If a new system update is available, follow the on-screen instructions to download and install it on your phone.



  6. I added the HD Voice feature to my account. How do I know HD Voice is ready for use?

    To verify HD Voice is ready to use on an Android phone:

    1. Open the Contacts app.
    2. Tap on the Groups tab.

    If you see a group named "Video Calling," this indicates that HD Voice is ready for use.

    Note: If you don't see the Video Calling group, turn off your phone and turn it back on again. If you still don't see it, verify that the latest software is installed on your phone.



  7. What changes should I expect after HD Voice is activated on my line?

    For all devices, you'll be able to experience HD Voice 6-way conference calls. Learn how to set up a 6-way conference call.

    Other features, like Call Waiting, Call Forwarding, Caller ID and Voicemail (*86), will be the same as before.

    Activating HD Voice on some Android devices will enable simultaneous voice and LTE data. On other Android devices, activating HD Voice provides Video Calling capability.



Turning HD Voice On/Off on Your Phone
  1. How do I turn on or turn off HD Voice on my Android phone?

    To enable or disable HD Voice on your Android phone:

    1. Go to Settings.
    2. Tap Advanced Calling under WIRELESS NETWORKS.
    3. Tap Advanced Calling again to turn it On or Off.

    If you have an older device like Samsung Galaxy S® 5 or Motorola Droid Ultra / Maxx / Mini, follow these steps to turn HD Voice on or off:

    1. Go to Settings.
    2. Tap More Networks or Tethering & Networks.
    3. Tap Mobile Networks.
    4. Tap the VoLTE Call setting to turn it to On or Off.

    Notes:



Service and Availability
  1. Will my calling areas be restricted after I add HD Voice?

    No, your calling areas won't be restricted as a result of enabling HD Voice. You can make or receive HD Voice calls as long as you're connected to our 4G LTE network. Even when you're out of 4G LTE coverage area, you can still make or receive voice calls in the US.

    While traveling abroad, you can still make or receive voice calls on our roaming partners' CDMA or GSM networks.

    Note: While using HD Voice, your calling experience may differ from what you experience today, including audio issues or dropped calls. If you're in an area where you're experiencing calling issues, you can turn off HD Voice in your phone's settings.



  2. Will my call hand off automatically when I move between the 3G network and the 4G LTE network with HD Voice?

    No, calls won't switch between 3G and 4G LTE networks. If your call starts on the 3G network and you move to a 4G LTE coverage area, your call will continue as a 3G/CDMA call. However, if your call starts on the 4G LTE network and you move to a non-4G coverage area, your call will drop.



  3. When I'm using HD Voice, what can I do to avoid dropped calls if I'm in a weak 4G LTE coverage area?

    If you're in an area with a weak 4G LTE signal, you may want to consider temporarily turning off the VoLTE Call setting on your phone to avoid dropped calls.

    Note: Remember to turn it back on when you're in a strong 4G LTE coverage area to take advantage of HD Voice and Video Calling.



  4. Why does the Video Calling quality vary? Sometimes it works great, but other times it is poor.

    If your phone has a weak network or Wi-Fi connection, or if the network is congested, you may find the video call to be sub-optimal. Verizon continues to optimize its 4G LTE Network and increase coverage to provide the best video experience for our customers.



Making HD Voice Calls
  1. How do I make an HD Voice call?

    You can make an HD Voice call the same way you make a regular voice call (e.g., from your Contacts app, Phone app or Recent Calls), provided that both you and the person you're calling:

    • Are using an HD Voice-capable phone
    • Have the HD Voice feature enabled
    • Are connected to the Verizon 4G LTE network

    On most devices, you'll know that you're on an HD Voice call if an "HD" logo appears in the upper right corner of your in-call screen. If a wired headset or a Bluetooth® headset is connected to your phone, HD Voice calls may not be delivered to the headset with HD quality unless the headset is also compatible with HD Voice.



  2. Can I still make or receive HD Voice calls if the Mobile Data setting is turned off on my device?

    Yes, even if Mobile Data is set to Off on your phone, you can still make or receive HD Voice calls as long as your phone's VoLTE Call setting is set to On. However, you won't be able to transition to a video call from an HD Voice call.



Making Video Calls (only applicable to Video Calling-capable phones)
  1. How much data is consumed for a 1-minute video call?

    A 1-minute video call typically uses about 6 - 8 MB of data. However, the actual data usage of your Video Calling session may vary.

    You can estimate your data usage with the Data Usage Calculator. Use the Video Calling (Average Bandwidth) category to estimate your Video Calling usage.



  2. How do I make a video call?

    In order to make a video call, both you and the person you're calling must:

    • Be using a Video Calling-enabled phone
    • Be connected to the Verizon 4G LTE network

    You can initiate a video call in any of the following ways:

    • Video Calling group: You can select a contact from the Video Calling group in the Groups menu within your Contacts app.

    • Contacts app / Address Book: Select a contact that's capable of Video Calling and tap the Camera icon.

    • Phone app: Enter a mobile phone number of a contact that's capable of video calling and tap the Camera icon.

    • Call History logs: Select a phone number indicated with a Camera icon.

    • During an HD Voice call: You can upgrade an HD Voice call to a video call by tapping the Camera icon on the in-call screen.

    A video call can be established only after the called party accepts the video call request.

    Note: You can also convert an HD Voice call to a 1-way video call by either turning on your front-facing or rear-facing camera. If the person you called does the same on their side, the 1-way video call is turned to a 2-way video call.



  3. How do I make a video call over Wi-Fi?

    You need to be on the 4G LTE network to start a video call. But as long as your phone is connected to a known Wi-Fi access point (e.g., your home Wi-Fi network), an active video call session will be automatically handed off to Wi-Fi. If Wi-Fi connectivity is lost in the middle of a video call, the video call will seamlessly transition back to the 4G LTE network.



  4. How do I know if my video call is taking place over Wi-Fi?

    A Wi-Fi icon Image: Wi-Fi Icon that appears on the in-call screen of a video call indicates that the call is carried over Wi-Fi.



  5. How can I find a contact that can do video calls?

    If you activated HD Voice, including Video Calling, you can easily determine which of your contacts are Video Calling-enabled. In your Contacts app, you'll find a group called "Video Calling." All the contacts listed in that group are capable of Video Calling.

    You can also tell if a particular contact can receive a video call by opening up that person's contact card. If there is a Camera icon beside the Phone icon, you can video call with that contact.



Making 6-Way Calls
  1. How do I set up a 6-way call?

    You can set up a 6-way conference call the same way you would set up a 3-way call. The only difference is that if your HD Voice-enabled phone is connected to Verizon's 4G LTE network, you can set up a conference call with up to 5 people, even if they don't have HD Voice phones.

    To set up a conference call with up to 6 phones:

    1. Call the first phone number as usual.

    2. While on that call, tap Add call to call the second phone number.

      Note: When the second call is established, the first call will be put on hold automatically. You can swap between the two calls.

    3. Tap Merge to join the two calls and form a 3-way conference call.

    4. You can call up to 3 more phones to form a 6-way conference call.

    You've successfully set up a 6-way conference call.



Troubleshooting
  1. Why can't I make an HD Voice call?

    If you're not able to make or receive an HD Voice call, it may be due to one of the following reasons:

    • HD Voice isn't activated on the line that you're calling

    • VoLTE is Call set to Off on your phone or on the phone you're calling

    • Either you or the person you're calling isn't using an HD Voice-capable phone at the time of the call

    • Either your phone or the phone you're calling isn't connected to the Verizon 4G LTE network at the time of the call


  2. I noticed an increase in dropped calls or other audio quality issues since adding HD Voice. What should I do?

    HD Voice is a first-generation service based on new technology that will improve over time. While the new technology enables exciting new features, like Video Calling, you may initially notice some differences in your calling experience. As needed, you can turn HD Voice off through your phone's settings.



  3. I have an HD Voice-capable phone. Why can't I make a video call?

    If you're not able to make or receive a video call, it may be due to one of the following reasons:

    • Video Calling isn't activated on your line or the line you're calling

    • Video Calling is set to Off on your phone or the phone you're calling

    • Mobile Data is set to Off on your phone or the phone you're calling

    • Video Calling is blocked from either your line or the line you're calling

    • Either your phone or the phone you're calling isn't connected to the Verizon 4G LTE network at the time the call was initiated

    • The person you're calling declined your video call request

    • Your phone or the phone you're calling isn't capable of Video Calling


  4. I know someone that has Video Calling enabled. Why is the Camera icon on that person's contact card missing?

    Your Video Calling-capable phone regularly syncs up its Video Calling capability status with the network, and this may be due to the status being temporarily out of sync.

    You can force a real-time synchronization of the status by following these steps:

    1. Open the Menu option within the contact card.
    2. Tap Refresh.

    The Camera icon should appear. If the Camera icon still doesn't appear after you refresh, it's possible that person is no longer capable of Video Calling.



  5. Why's the Camera icon disabled while I'm on an HD Voice call?

    If the Camera icon is disabled while you're on an HD Voice call, it may be due to one of the following reasons:

    • Video Calling is set to Off on your phone

      Note: A simple way to this setting is by going to the "ME" entry of your Address Book. You should be the first contact listing. Tap your name to see if the Video Calling button is set to On.

    • Mobile Data is set to Off on your phone

    To check this setting:

    1. Tap Settings.
    2. Tap Data Usage.
    3. Make sure the Mobile Data switch is set to On.


Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Contact us on Facebook Messenger

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store