Select Your Device
Apple® iPhone® X
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Apple® iPhone® 8
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Apple® iPhone® 7
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Verizon Wireless Home Phone
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Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
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moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
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DuraForce PRO with Sapphire Shield
Hum+ by Verizon
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Microsoft Lumia 735
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moto e4 Prepaid
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Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
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Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
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DROID MINI by MOTOROLA
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LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
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Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
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Galaxy Tab E
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ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
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Samsung Convoy™ 2
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Humx
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LG 4G LTE USB Modem VL600
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BlackBerry® Storm2™ 9550 smartphone
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ZTE Blade™ Vantage Prepaid
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Verizon Wireless UM175 USB Modem
LG enV®2
Windows Phone 8X by HTC
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Watch Urbane™ 2nd Edition LTE
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LG VX5500
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THUNDERBOLT™ by HTC
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Lancet™
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HTC One® max
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LG Optimus Zone™
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Nokia Lumia 2520
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Samsung SCH-u340
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Verizon Wireless PC5750 PC Card
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LG Dare™
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Pantech Caper™ Prepaid
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LG VX3200
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LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
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LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
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LG VX5200
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HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
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Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
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LG VX8100
Sierra Wireless AirCard® 580
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DROID PRO by MOTOROLA
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Motorola V325
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LG VX3300
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BlackBerry Classic Non-Camera
LG VX6100
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LG VX4650
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LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
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Motorola E815
Motorola V710
LG Clout™
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Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
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Nokia 2705 Shade™
Nokia 6205
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Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Activating Your 4G LTE Smartphone

Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.

Note: If you're upgrading from iPhone® to a non-Apple phone, you should turn off iMessage® before activating your new phone.

Step 1: Save contacts from your old device.

Note: If you are new to Verizon Wireless, cannot access your old device or have already backed up your contacts using Backup Assistant, go to step 2.

Contacts and media will not automatically transfer to your new device. You will need to back them up so you can restore them later on your new device.

  1. Back up contacts

    Refer to the How to Use Guide: Backup Assistant for instructions on backing up your contacts.

  2. Back up media

    You can back up pictures, videos and music by saving them to a memory card or with V CAST Media Manager1. Refer to the V CAST Media Manager website for more information on using this service.

Step 2: Activate your 4G LTE SIM card.

Notes:

  • If you are using your existing Verizon Wireless 4G LTE SIM card, skip to step 3.

  • If you are a business customer and this is your first 4G LTE device, your 4G LTE SIM card is preinstalled on your new Smartphone, skip to step 4.

To activate your SIM card, dial (877) 807-4646 from any phone and follow the prompts to activate your 4G LTE service.

Have your Customer Receipt with you because you may be asked to confirm information from it, including the mobile number assigned to your 4G LTE SIM card.

Step 3: Insert your SIM card and battery into your 4G LTE Smartphone.

  1. If you received a 4G LTE SIM card in your shipment, snap the SIM card out of its holder without touching the gold electrical contacts.

    Or

    If you are using your existing Verizon Wireless 4G LTE SIM card, remove the SIM card from your old device without touching the gold electrical contacts.

    Note: The actual insertion process varies by device, so refer to your user guide for instructions on how to insert the SIM card. You can find your user guide by going to the Support page specific to your device and clicking on User Guide.

  2. Insert the battery and battery cover.

  3. Charge your new device.

Step 4: Activate your new 4G LTE Smartphone and transfer your contacts.

  1. Turn on your new 4G LTE device; activation will begin automatically.

  2. Follow the on-screen prompts to set up your device and download or activate Backup Assistant2 to transfer your contacts. Refer to the How to Use Guide: Backup Assistant for instructions on backing up your contacts

  3. If you back up media from your old device, restore it to your new device using one of the following methods:

    • If you backed up your media to a memory card, insert the card into your new device.

    • If you backed up your media using V CAST Media Manager, access the application and follow the prompts for restoring. Refer to the V CAST Media Manager website for more information on using this service.

    1 Only available to consumer customers with compatible devices who are enrolled in My Verizon. Airtime or megabyte charges, as applicable, will apply for all downloads. Does not apply to business customers, federal / state government customers or Smartphone users.

    2 For prepaid customers, data charges may apply for download (1 MB) and usage. Compatible device required.

    Apple, iPhone and iMessage are registered trademarks of Apple Inc.

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