This guide contains general instructions on shipping your defective Android tablet to us and activating your Certified Like-New Replacement tablet.
Note: Only tablets purchased from Verizon Wireless will be accepted for return.
For problems covered under the manufacturer's warranty, you will receive a replacement tablet within three to five business days after shipping your original tablet. Your replacement may be reconditioned.
For problems not covered under the manufacturer’s warranty, your tablet may be returned to you in the same condition.
Step 1: Back up contacts from your defective tablet
Contacts will not automatically transfer to your new tablet. You will need to back them up, so you can restore them later on your new tablet. You can either use Backup AssistantSM or Google Sync™ to back up your contacts.
Note: If you cannot access your defective tablet or have already backed up your contacts, turn off the tablet, remove the battery and SD card, and go to step 2.
- Tap People or Contacts.
- Tap Menu.
- Tap Backup Assistant.
- Follow the onscreen setup instructions to perform a final backup.
If you do not have a Google™ account you will need to set one up. To set up a Google account:
- Tap Settings.
- Tap Accounts & Sync.
- Tap Add Account.
- Tap Google.
- Follow the setup instructions.
To sync your contacts with Google:
- Tap Settings.
- Tap Accounts & Sync.
- Select the account you want to sync.
Step 2: Back up your content
Media such as pictures, music and videos will not automatically transfer to your new tablet. You will need to back them up to your computer, so you can restore them later on your new tablet.
Note: You may be required to change the USB connection settings on your tablet or install drivers on your computer to back up content on your computer.
- Connect your tablet to a USB port on your computer.
- From your computer, locate the content on your tablet that you want to back up, and save it to your computer.
Step 3: Ship your defective tablet
- Write down the Serial Number from the back of your tablet on your copy of the FedEx® label.
- Insert your tablet into the enclosed bag and secure it between the foam inserts of the recovery box. Keep your original accessories (e.g., USB cable) for use with your replacement tablet.
Note: Failure to use the recovery box and packing material may void the manufacturer’s warranty and/or prevent you from receiving your replacement or original tablet.
- Include your Verizon Wireless receipt in the box.
- Provide the information requested under the box lid.
- Seal the box with tape.
- Attach the return label (keep your copy) and completely cover or cross out the original shipping label.
- Drop it off at the nearest carrier location or contact the carrier for pickup:
Step 4: Activate your replacement tablet
You can activate your service online via My Verizon.
You may also activate your service by calling (877) 807-4646. Have your Customer Receipt with you because you may be asked to confirm information from it, including the mobile number assigned to your tablet.
Step 5: Insert your 4G LTE SIM card.
This step is for 4G LTE tablets only. If you do not have a 4G LTE tablet, skip to step 6.
Remove the SIM card from your defective tablet without touching the gold electrical contacts.
Note: The actual insertion process varies by device, so refer to your user guide for instructions on how to insert the SIM card.
Step 6: Set up your replacement tablet
- Charge your replacement tablet before turning on the power.
- Follow the onscreen instructions to set up your tablet, set up your Google account, and transfer your contacts by syncing your Google account or by using Backup Assistant.
Note: If you have a problem activating your 4G LTE tablet, complete the following steps:
- Power off your tablet.
- Remove and reinsert the SIM card.
- Power on your tablet.
- Try activating the tablet again.