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Apple® iPhone® 6
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Verizon MiFi® 4G LTE Global USB Modem U620L
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LG G Vista
Hum by Verizon
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LG Optimus Zone™ 3 Prepaid
LG G5
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Brigadier™ by Kyocera
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Stylo™ 2 V
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BlackBerry® Bold™ 9930 smartphone
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LG Optimus Zone™
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LG VX8360
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Verizon Wireless UM175 USB Modem
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Intuition™ by LG
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Motorola MOTO™ Z6c World Edition
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BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
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Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
LG Glance™
HP Elite x2 1012
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Pantech PN-820
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Nokia 6015i Prepaid
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Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® 3
Nokia 2605 Mirage
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
LG VX4650
DROID ERIS by HTC
Samsung Continuum™
DROID R2D2 by MOTOROLA
Pantech PN-215
Samsung SCH-a670
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
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Motorola RAZR V3c
LG Fathom®
Motorola V710
LG VX6000
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LG V
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Nokia 6205
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Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG VX9400
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LG Clout™
Samsung Sway™
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
BlackBerry® 8830 World Edition smartphone
Verizon XU870 Global ExpressCard®
Kyocera K323
Motorola MOTO Q™ music 9m
Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless CDM8950
Kyocera KPC650
Nokia 2128i
Verizon Wireless V640
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung SCH-a650
BlackBerry® 7750
Kyocera SE47
Samsung Saga™
Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
Samsung SCH-a530
Nokia 2285
Nokia 6215i
Samsung SCH-i730
Nokia 6315i
Motorola T720
LG VENUS™
Samsung SCH-n330
Motorola Q™
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Samsung SCH-a990
Motorola T730
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

Quick Guide for Your Certified Like-New Replacement Device

To track the shipment of your device, refer to the Check Your Status page. You'll receive your order number in your order confirmation by email once the order is processed.

Preparing for Your Device

Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one:

  • Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee. Learn how to check for damage to avoid a fee.

  • Back up your contacts from your current device. Learn how to back up your contacts.

  • Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.

  • Back up your media (e.g., pictures, videos and, music) from your current device using one of the following options:

    • Verizon Cloud: Visit the Verizon Cloud website to check your device's compatibility, and for information and support. 

    • Backup AssistantSM Plus (formerly V CAST Media Manager): Refer to the Backup Assistant Plus website for more information and support.

    • SD (memory) card: If your current device uses an SD card, you can copy files from your previous device to your computer by inserting your device's SD card into the SD slot of your computer. Refer to your device's User Guide for help with this.

    • USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.

  • Register for My Verizon if you haven't already.

    Note: You don't need to re-register for My Verizon when you get a new device.

  • Turn off iMessage®. If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.

What you need to know about:

Returning your defective device

Return your defective device within 5 days of receiving your replacement or you'll be charged up to the retail price of your replacement device, which may exceed $500.

To return your defective device:

  1. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), 4G LTE SIM card (if applicable), USB cables, etc. If you're not sure how to do these things, refer to your device's user guide.

  2. Insert the defective device under the film of the cardboard insert found in the shipping box to ensure it's safely returned.

  3. Place the insert, with the defective device under the film, back inside the shipping box.

  4. Seal the shipping box and attach the return label. If you need a return label visit our My Orders page in My Verizon to print one.

  5. Drop off your packaged defective device at the nearest location of the carrier identified on the return shipping label or arrange a pick-up with the carrier.


Notes:

  • If you don't return your defective device within 5 days, or if you return one that has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, you'll be charged up to the retail price of your replacement phone, which may exceed $500. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices.

    If you have Total Equipment Coverage or Wireless Phone Protection, contact Asurion at (888) 881-2622.

    If you don't have equipment protection, visit verizonwireless.com/replacement to view your device replacement options.

  • Record your return tracking number in case it's needed at a later date.

  • Once returned to Verizon Wireless, your device can't be returned to you.

Activation Instructions

The instructions for transferring your contacts and then activating a Certified Like-New Replacement device vary by device. For instructions on activating a specific type of device, refer to the links below:

Apple Motorola
 
 
 
 
 
Blackberry Nokia
 
Google Pantech
HTC Samsung
 
 
 
 
Kyocera Other Devices
 
 
 
 
 
 
LG  
 
 
 


Your Certified Like-New Replacement device

The device you receive may be a reconditioned Certified Like-New Replacement, which will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states. In these states, visit verizonwireless.com/extendedwarranty for the Extended Limited Warranty or Service Contract information.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. LTE is a trademark of ETSI. iPad and iPhone are registered trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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