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moto z2 force edition
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BlackBerry® Curve™ 9370 smartphone
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Gateway® LT2016u Netbook
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Samsung SCH-a950
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
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Motorola V325i
Motorola Rival™
Nokia 2285
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LG V
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Motorola Entice™
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HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
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Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
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Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
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Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Quick Guide for Your Certified Like-New Replacement Device

To track the shipment of your device, refer to the Check Your Status page. You'll receive your order number in your order confirmation by email once the order is processed.

Preparing for Your Device

Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one:

  • Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee. Learn how to check for damage to avoid a fee.

  • Back up your contacts from your current device. Learn how to back up your contacts.

  • Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.

  • Back up your media (e.g., pictures, videos and, music) from your current device using one of the following options:

    • Verizon Cloud: Visit the Verizon Cloud website to check your device's compatibility, and for information and support. 

    • Backup AssistantSM Plus (formerly V CAST Media Manager): Refer to the Backup Assistant Plus website for more information and support.

    • SD (memory) card: If your current device uses an SD card, you can copy files from your previous device to your computer by inserting your device's SD card into the SD slot of your computer. Refer to your device's User Guide for help with this.

    • USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.

  • Register for My Verizon if you haven't already.

    Note: You don't need to re-register for My Verizon when you get a new device.

  • Turn off iMessage®. If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.

What you need to know about:

Returning your defective device

Return your defective device within 5 days of receiving your replacement or you'll be charged up to the retail price of your replacement device, which may exceed $500.

To return your defective device:

  1. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), 4G LTE SIM card (if applicable), USB cables, etc. If you're not sure how to do these things, refer to your device's user guide.

  2. Insert the defective device under the film of the cardboard insert found in the shipping box to ensure it's safely returned.

  3. Place the insert, with the defective device under the film, back inside the shipping box.

  4. Seal the shipping box and attach the return label. If you need a return label visit our My Orders page in My Verizon to print one.

  5. Drop off your packaged defective device at the nearest location of the carrier identified on the return shipping label or arrange a pick-up with the carrier.


Notes:

  • If you don't return your defective device within 5 days, or if you return one that has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, you'll be charged up to the retail price of your replacement phone, which may exceed $500. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices.

    If you have Total Equipment Coverage or Wireless Phone Protection, contact Asurion at (888) 881-2622.

    If you don't have equipment protection, visit verizonwireless.com/replacement to view your device replacement options.

  • Record your return tracking number in case it's needed at a later date.

  • Once returned to Verizon Wireless, your device can't be returned to you.

Activation Instructions

The instructions for transferring your contacts and then activating a Certified Like-New Replacement device vary by device. For instructions on activating a specific type of device, refer to the links below:

Apple Motorola
 
 
 
 
 
Blackberry Nokia
 
Google Pantech
HTC Samsung
 
 
 
 
Kyocera Other Devices
 
 
 
 
 
 
LG  
 
 
 


Your Certified Like-New Replacement device

The device you receive may be a reconditioned Certified Like-New Replacement, which will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states. In these states, visit verizonwireless.com/extendedwarranty for the Extended Limited Warranty or Service Contract information.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. LTE is a trademark of ETSI. iPad and iPhone are registered trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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