Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
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Samsung Galaxy S8
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Apple® iPhone® 5s
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Samsung Galaxy J3 (2016)
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Apple® iPhone® 5
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LG K20™ V
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Apple® iPad® 2
Droid Turbo by Motorola
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Google Pixel XL
LG G4™
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
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Apple® iPhone® 4
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LG G3
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Samsung Galaxy S6 edge +
V20™
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Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
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Stylo™ 2 V
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Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
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Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
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Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
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Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
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DROID RAZR M by MOTOROLA
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Verizon Global USB Modem USB730L
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Samsung Convoy™ 3
Moto G™ by Motorola
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Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
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Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
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DROID TURBO 2 - Designed by You
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Nexus 6
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Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
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Nokia Lumia 822
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Motorola RAZR V3m
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Lancet™ for Android™
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BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
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iPad® mini 3
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Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
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DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
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Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
2018 Camry by Toyota
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
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Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
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Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
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Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
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HTC Desire® 612
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LG Voyager™
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DROID 2 GLOBAL by MOTOROLA
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Motorola MOTO™ VU204
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HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

How to Use Guide: Backup Assistant/Backup Assistant Plus Contacts

Smartphones and tablets

Many devices come with Backup Assistant already installed. Look for Backup Assistant in your device's App menu. If it's listed, your device is compatible and the app is installed. Tap on the app to open it and skip to step 3 of this guide.

If Backup Assistant isn't in your App menu, go to the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.

  • If Backup Assistant or Backup Assistant Plus appears in the search results, your device is compatible. Continue to step 2 of this guide.

  • If Verizon Cloud appears in the search results, your device is compatible with our cloud service. Refer to our Verizon Cloud FAQs for information on how to use it to back up and transfer your contacts.


If neither Backup Assistant nor Verizon Cloud appears in the search results, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.

Basic phones

All basic phones are compatible with Backup Assistant. Skip to step 2 if you have a basic phone.



These are general instructions for installing Backup Assistant or Backup Assistant Plus. To find instructions for a specific device, enter your device name and "backup assistant" (e.g., "htc one backup assistant") in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they’re available.

Smartphones and tablets

  1. Open the app store on your device (e.g., Google Play™, Windows® Phone Store, etc.), and search for Backup Assistant.

  2. Select Backup Assistant or Backup Assistant Plus from the search results and follow the onscreen prompts to install it on your device.

    Note: If Backup Assistant doesn't appear in the search results, refer to step 1 of this guide to verify your device's compatibility.

  3. Once the download is complete, open your App menu and tap Backup Assistant to open the app.

You've successfully installed and set up Backup Assistant on your device.


Basic phone

Refer to these steps on how to get Backup Assistant on your basic phone.



These are general instructions for backing up your contacts on your device. To find instructions for a specific device, enter your device name and "backup assistant" (e.g., "htc one backup assistant") in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they're available.

Perform a manual backup

  1. Open the Backup Assistant app on your device.
  2. Select Backup Now.

You've successfully performed a manual backup.

Schedule daily recurring backups

  1. Open the Backup Assistant app on your device.
  2. Select Options and select Schedule. Or for some devices, select Recurring Sync. 
  3. Select one of the time options:
    • Morning
    • Afternoon 
    • Evening 
    • Late Night
  4. An automatic backup will only occur if there have been changes to your device's address book since your last backup.


You've successfully set up recurring backups.



After switching to a new device, you'll need to restore your backed up contacts.

These are general instructions for restoring contacts to a new device. To find instructions for a specific device, enter your device name and "backup assistant" (e.g., "htc one backup assistant") in the Search box in the top right corner of our website. Instructions for your device will appear in the search results if they're available.

Note: You can only restore contacts to your new device with Backup Assistant if all the following apply:

  • You backed up your contacts with Backup Assistant on your previous device.
  • Your new device is compatible with Backup Assistant.


To restore contacts:

  1. Open Backup Assistant on your new device.

    Note: You may need to install Backup Assistant if it isn't already on your device.

  2. Enter your PIN when asked, and click OK or Restore.

Your new device will then sync with the Backup Assistant server. Any contacts on the server will transfer to your device, and any new contacts on your device will be backed up to the server.

You've successfully restored your contacts and set up Backup Assistant on your new device.



You can manage your contacts online with Verizon Cloud. To learn more about Verizon Cloud and how to manage your contacts online visit the Verizon Cloud FAQs and How to Use Guide.



The information below is general troubleshooting. For troubleshooting specific to a device, you can refer to the Community Forum. This is a helpful place to find solutions or post your own questions.

Address book field issues

While most address book fields are supported by Backup Assistant, there are some address book fields and settings that aren't. The following fields and settings aren't supported because there's no app read or write access, and they won't be backed up with Backup Assistant:

  • Groups / Category
  • Ringer
  • SMS Ringer
  • Picture ID
  • Secret
  • Speed Dial
  • Voice Dial

If you do a restore of your contacts, the backed up fields will be synced to your device and all the non-supported fields above will be empty. You'll need to re-enter these for each contact.

Backup Assistant web issues / constraints

Following these requirements will help prevent error notices when you enter and back up contact information.

  • Valid phone field characters: 0123456789*#PT
  • Valid email field characters: Must contain @ and "." 
  • Required contact information: 
    • First name or last name or company name 
    • Phone number or email address

  • The Backup Assistant Service may be terminated immediately without liability upon sending notice to the email address you provided during your registration. You may end your use of the Backup Assistant Service at any time by terminating service with Verizon Wireless or removing the Backup Assistant app from your device. No refunds shall be granted for any fees paid in advance. Upon termination you will no longer have access to data, messages, files and other material you previously stored.

    Windows is a registered trademark of Microsoft Corporation in the United States and other countries.


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