How to Use Call Forwarding

With Call Forwarding, you can forward your mobile calls to another phone number, like your home or office number.

Select a topic below to see step-by-step instructions:

Turn On

    Turn on Call Forwarding from your mobile phone
    1. Call *72 + 10-digit phone number where you want your calls to be forwarded (e.g., *72-908-123-4567).

      Note: If you want your phone to ring first and then forward calls you don't answer, call *71 + the 10-digit number that you want to forward your calls to (e.g., *71-908-123-4567)

    2. Wait for the confirmation tone or message.

    You've successfully turned on Call Forwarding.

    Turn on Call Forwarding through the My Verizon app
    1. In the My Verizon app, tap the Menu icon in the top right corner of the screen.
    2. Tap Devices.
    3. If you have more than one device on your account, tap Manage under the device you want to set up Call Forwarding on.
    4. Tap Controls.
    5. Tap Set up Call Forwarding.
    6. Enter the 10-digit phone number you want to forward your calls to.
    7. Tap Add number.

    You've successfully turned on Call Forwarding.

    Turn on Call Forwarding from your computer
    1. Go to the Call Forwarding page in My Verizon.
    2. If there's more than one line on your account, tap or click the Mobile Number dropdown and select the line you want to set up Call Forwarding on.
    3. Select your preferred option in the Options section:
      • Forward all calls
      • Forward calls when my line is busy or there is no answer
    4. Enter the phone number you want to forward calls to in the Forward Mobile Number to field.
    5. Tap or click Update Call Forwarding Status.
    6. Select a line to send the Online Authorization Code to. This is to verify your identity and keep your account secure.

      Note: You may not be able to select a line other than your own. Lines that can't receive the code will be grayed out.

    7. Tap or click Send me the Code.
    8. Enter the Online Authorization Code sent to your mobile phone.
    9. Tap or click Confirm.

    You've successfully turned on Call Forwarding.

Turn Off

    Turn off Call Forwarding from your mobile phone
    1. Call *73.
    2. Listen for a confirmation tone or message.

    You've successfully turned off Call Forwarding.

    Turn off Call Forwarding through the My Verizon app
    1. In the My Verizon app, tap the Menu icon in the top right corner of the screen.
    2. Tap Devices.
    3. If you have more than one device on your account, tap Manage under the device that you no longer want to forward calls.
    4. Tap Controls.
    5. Tap Set up Call Forwarding.
    6. Tap the X next to the phone number you're forwarding calls to.

    You've successfully turned off Call Forwarding.

    Turn off Call Forwarding from your computer
    1. Go to the Call Forwarding page in My Verizon.
    2. If there's more than one line on your account, tap or click the Mobile Number dropdown and select the line you want to cancel Call Forwarding on.
    3. Tap or click Cancel Call Forwarding.

    You've successfully turned off Call Forwarding.

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