Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
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Apple® iPhone® 6s Plus
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Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
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DROID TURBO 2
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
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HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
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HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
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Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
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Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
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BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
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Verizon Wireless CDM8950
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Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
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LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

How to Use My Verizon for Prepaid

Access and manage your Verizon Wireless prepaid account from any web browser on a computer or smartphone by using the step-by-step instructions below.

You can also access My Verizon on your prepaid smartphone and tablet with the My Verizon app.

Select a topic below to view steps:

Getting Started

If you've never used My Verizon before (through the app or a web browser), you need to register your prepaid account first. This is a one-time process that sets up your account User ID and Password. You can then use those same credentials to sign in to My Verizon through the app or any web browser.

Note: Please have your prepaid phone with you while you register. You'll be sent a text message with a Registration PIN that you'll need to enter during the registration process.

To register:

  1. Go the My Verizon Registration page.
  2. Enter your 10-digit prepaid mobile number.
  3. Check the I'm not a robot box, and follow the onscreen prompts to complete the task.
  4. Click Continue.
  5. Select whether you're the Account Owner or an Account Member.

    Note: The Account Owner is the person financially responsible for the account.

  6. If prompted, enter the billing ZIP code and Account Security Code, and click Continue.
  7. Follow the onscreen prompts to have a Registration PIN sent to your phone by text message.
  8. When you receive the text, enter the Registration PIN and click Verify My Account.
  9. Enter the requested information to create your My Verizon account:

    • User ID - Enter the User ID you'd like to use.
    • Password - Enter the Password you'd like to use, and enter the same password again to confirm it.
    • Secret Question - Select a secret question from the dropdown and enter the answer.
    • Email Address - Enter an existing email address that you'd like to use to receive important account information.
       
  10. Read the Terms & Conditions, and if you agree, click I accept the Terms & Conditions.
  11. Click Complete Registration.

You've successfully signed up for My Verizon for Prepaid.



To sign in to My Verizon through a web browser:

  1. Go to the My Verizon Sign in page.

    Note: You can click the link above or enter VerizonWireless.com/my-verizon/ in your web browser.

  2. Enter your prepaid mobile number and click Sign in.

    Note: You can click Remember me to have your User ID stored on the computer in the future. Only use this feature on a personal computer, not public computers.

  3. If prompted, enter the answer to your security question and click Continue.

  4. Enter your My Verizon Password and click Continue.

You'll see your feed on the home screen. It provides all the most important account information you need at a glance, including your data usage and account balance.



You can add a line to an existing prepaid single-line account or Prepaid Family Account. You can have up to 5 total lines on one Prepaid Family Account. Only the Account Owner can add a line to an existing Prepaid Family Account. If you add a line to a single-line account, the original line will become the Account Owner, and the new line will be an Account Member. Learn more about account roles.

To add a line to an existing prepaid account:

  1. Click Add a Line.

  2. Click Select under the type of line you want to add:

    • Shop for phones - If you don;t have an existing line or phone, you can purchase a new phone and choose a new phone number to add to your account.

    • Bring your own phone - If you have a phone you want to use but don't have an existing line, you can choose a new phone number to add to your account and activate the phone you have.

    • Merge accounts - If you have an active prepaid line on another account, you can transfer that existing phone number and phone to your Prepaid Family Account.

      Note: You'll need the Account Security Code (also called Account PIN) for the line you're transferring. If you can't remember it, you can change your Account Security Code in the My Verizon app.

  3. Follow the onscreen prompts to add the line.

You've successfully set up your Prepaid Family Account.

You can have a total of 5 lines on your account, including the Account Owner. To add more lines, repeat the steps above.

 



The Account Owner is financially responsible for all lines on the Prepaid Family Account, and they can view and manage all the lines through My Verizon. There can only be one Account Owner on an account. Learn more about account roles on a Prepaid Family Account in our FAQs.

Note: Only the current Account Owner can transfer account ownership to another line.

To change the Account Owner:

  1. Click Settings.
  2. Click Change Account Owner.
  3. Select the line you want to transfer account ownership to.
  4. Click Selected Line's Account Security Code and enter the 4-digit Account Security Code for the line that will become the new Account Owner.

    Note: If you don't have the Account Security Code, ask the person you’re transferring account ownership to.

  5. Click Continue.
  6. Select whether or not you want to transfer funds to the new Account Owner. If you want to transfer an amount other than your entire balance, enter the amount you want to transfer.
  7. Click Continue.
  8. Review the changes to your account and click Confirm.

You've successfully changed the Account Owner on your Prepaid Family Account. You are now an Account Member.



Payments

With just a few clicks, you can keep track of your account balance, enroll in and manage Auto Pay, or make one-time payments.

You can view your account balance in your feed on the home screen of My Verizon.

Click View Balance Details to see a detailed list of all financial transactions on your account, including charges and credits.

Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to view the balance details for that line.



To add funds to your account:

  1. Click Add Funds in My Verizon to get to the Add Funds page.

    Note: If you're on a Prepaid Family Account, click Add or Send Funds.

  2. Select what card you’d like to use to add funds:

    • Existing card saved on the account
    • A new credit/debit card - You'll be prompted to enter the card number and billing information for the card and click Continue.
    • A Verizon Refill Card - You'll be asked to enter the Refill Card PIN and click Submit.
       
  3. Click Add Funds.

  4. Review the amount to add and click Confirm.

You've successfully added funds to your account.



The Account Owner can send funds to any Account Member line on their Prepaid Family Account. Account Members can only transfer funds to the Account Owner.

To send funds to another line:

  1. Click Add or Send Funds.
  2. Click Send Funds.
  3. Click Next.
  4. If you're the Account Owner, select the line you want to send funds to and click Send Funds.
  5. Enter the amount you want to send.

    Note: If you're an Account Member, you can only send funds using your available balance. If you don't have funds available, you'll need to add funds to your account before you can transfer funds to the Account Owner.

  6. If you're the Account Owner, select the payment method you want to use to send funds and click Add Funds.

    Note: If you select A New Credit/Debit Card, you'll need to enter the necessary card information.

  7. Click Add Funds.
  8. Review the transaction information and click Confirm.
  9. Click Done.

You've successfully transferred funds to another line on your Prepaid Family Account.



You can see payments made on your account for the last 18 months in My Verizon, including the date, amount and method of payment.

Note: If you have a Prepaid Family Account, only the Account Owner can view the payment history of the account. Account Members aren't able to view the Payment History page.

To view your payment history:

  1. Click Payment History in My Verizon to go to the Payment History page.
  2. Select a start date and end date from the dropdowns at the top of the page.
  3. Click Create Report.

You'll see all the payments made on your account during the date range you selected.

Note: You can click the Email Payment History or the Print Payment History links at the top of the page to email or print the report.

 



With Auto Pay, you never have to worry about missing a payment. It will automatically pay your monthly bill on the due date using your credit/debit card. Plus, now Auto Pay will use any available funds you have on your account first. Then it will charge the remaining balance to your credit/debit card.

Note: If you have a Prepaid Family Account, only the Account Owner can manage Auto Pay. Account Members aren’t able to view the Manage Auto Pay page.

To manage Auto Pay:

  1. Click Manage Auto Pay in your feed on the home screen of My Verizon to get to the Manage Auto Pay page.

    Note: If you haven't set up Auto Pay yet, you'll see a Setup Auto Pay button instead. Click it and follow the onscreen prompts to get started with Auto Pay.

  2. Edit any of the following options:

    • Payment Amount
    • Payment Date
    • Edit or delete the saved card on your account
    • Add a new credit/debit card

    Note: You can also click Cancel Auto Pay if you want to turn off Auto Pay.

  3. Click Continue.

    Note: When using a new card, you'll be prompted to enter new card information. Click Continue when done.

  4. Review the changes to Auto Pay and read the Terms & Conditions. If you agree, click I agree to the Terms & Conditions.

  5. Click Confirm.

You've successfully managed Auto Pay.



Plan

You can view your current plan information on the My Plan page in My Verizon.

You can change your plan once per bill cycle:

Note: If you're on a Prepaid Family Account, only the Account Owner can change a plan on the account. Account Members can't change their plan. The Account Owner can sign in to My Verizon and select the line at the top of the screen that needs a new plan, and follow the steps below.

  1. Go to the Change Plan page in My Verizon.

    Note: Use the link above or click My Plan and then click Change Plan.

  2. Select the plan you want to change to.

    Note: You can click View Plan Details under a plan to learn more about it.

  3. Click Change Plan.

  4. Review your new plan information and read the Terms & Conditions. Then check the 2 required boxes if you agree.

  5. Click Confirm.

You've successfully changed your plan.



You can have up to 2 Data Boosts on your account at a time. Data Boosts are used after all your monthly allowance and Carryover Data is gone. Data Boosts expire 30 days or 90 days after purchase, depending on the amount purchased.

To add data to your account:

  1. Click Add Data in My Verizon to go to the Add Data page.
  2. Select the amount of data you want to add.
  3. Click Add Data.

You've successfully added data to your account.



Usage Details

You can see an overview of your data usage right on the home screen feed of My Verizon. It will show how much data you’ve used and what percentage of your monthly allowance is left. You can also see how many days are left in your bill cycle.

If you want to see more detailed information about usage on your account:

  1. Click Usage Details in My Verizon to go to the View Usage Details page.
  2. Select the tabs at the top of the screen to view type of usage details you want to see:
    • Data
    • Voice
    • Messages

You'll see detailed usage information for each usage type, including usage amount, date and time of each use.

Note: If you're the Account Owner of a Prepaid Family Account, you can view the usage details of each line on your account by selecting different lines at the top of the screen.



Device

You can use My Verizon to change your device or change your mobile number from any web browser. If you're the Account Owner on a Prepaid Family Account, you can also remove a line from your account.

If you want to upgrade or your phone gets broken, you can activate a new device on your line through My Verizon:

  1. Click Change Device in My Verizon to go to the Change Device page.

  2. Enter the Device ID of the new device you want to use on your account.

    Note: Your Device ID can typically be found in your device's Settings in the About Phone section. It may be called, IMEI, MEID or ESN.

  3. Click Continue.

  4. Select if you want to use the SIM card from your old phone or use a new SIM Card.

    Note: If you want to use a new SIM card, enter the SIM Card Identification code, which you'll find printed on the SIM card.

  5. Click Continue.

  6. Review the change and click Confirm.

You've successfully changed your device.



To change your mobile number:

  1. Click Change Mobile Number to go to the Change Mobile Number page in My Verizon.

    Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to change that line's mobile number.

  2. Select how you want to pick your new number:

    • ZIP Code - Enter your home ZIP Code, and you'll be given options of area codes and prefixes to choose from.
    • City and state - Enter your city and state, and you’ll be given options of area codes and prefixes to choose from.
    • Area code, plus first 3 digits - Enter the area code and prefix you'd like to use for your number. This is a good option if you only want to change the last 4 digits of your number and keep the rest of your number the same.
    • Port existing number - Enter a landline phone number or other wireless number you have, you can use that number as your prepaid mobile number.

    Note: Only 5 attempts at changing your mobile number are allowed per bill cycle.

  3. Click Continue.

  4. If prompted, select the first 6 numbers you'd like to use and click Continue.

    Note: If porting a number, enter the requested account information for the number you're porting and click Continue. Follow the onscreen prompts to complete the porting process. Learn more about porting.

  5. Review the new phone number you will use and click Submit.

You've successfully changed your mobile number. It may take up to 2 hours to complete the change. If anyone calls your old number, they won't be able to reach you.



Only the Account Owner can remove a line on a Prepaid Family Account. The line that's removed will be converted to a new single line account.

  1. Click Manage Lines to go to the Manage Lines page in My Verizon.
  2. Under Remove a line, click Select.
  3. Select a line to remove and click Continue.

    Note: If you're the Account Owner and removing your own line, follow the steps to transfer account ownership to a new line to finish removing your line from the account.

  4. Select whether or not you want to transfer funds to the line being removed.
  5. Click Continue.
  6. Review what's changing and click Confirm.

You've successfully removed a line from your prepaid account. The owner of that line is now financially responsible for their line.



Features / Add-ons

Features or add-ons are ways you can customize your prepaid account. Some features have a monthly fee, while others are free to use. Whether you make frequent international calls or like using Ringback Tones, you can add or remove features anytime to fit your needs.

To add a feature:

Note: If you're on a Prepaid Family Account, only the Account Owner can add international long distance features. The Account Owner can add international long distance to an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps.

  1. Click Features in My Verizon to go to the Manage your features page.
  2. Click the toggle switch next to the feature you want to add.

    Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active.

  3. Click Confirm.

You've successfully added a feature to your account.



To remove a feature:

Note: If you're on a Prepaid Family Account, only the Account Owner can remove international long distance features. The Account Owner can remove international long distance on an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps.

  1. Click Features in My Verizon to go to the Manage your features page.
  2. Click the toggle switch next to the feature you want to remove.

    Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active.

  3. Click Confirm.

You've successfully removed a feature from your account.



Settings

The Settings menu gives you access to your important account and contact information. You can change your security information and passwords to protect your account. Plus, you can manage privacy settings and adjust how often you receive different alerts for your account.

Change important account information, like your User ID, Password, Greeting Name, Security Question and Image, Account Security Code and contact information.

Note: If you're on a Prepaid Family Account, only the Account Owner can change account profile information, like billing address. Account Members can change information for their individual line profile.

  1. Click Settings in the side menu of My Verizon.
  2. Select the information you'd like to change.

    Note: Select Contact Info to edit your name, email address, phone number and/or mailing address for your account.

  3. Enter or edit the information requested and click Save.

You've successfully changed your account information.



To reset your Voicemail Password:

  1. Go to the Reset Voice Mail Password page in My Verizon.

    Note: Use the link above, or click Settings and then click Reset Voicemail Password.

  2. Enter the new password you want to use.

    Note: Password must contain 4-7 numbers and can't contain consecutive (e.g., 1111) or sequential numbers (e.g., 1234).

  3. Enter the same password again to confirm it.

    Note: You can also select Choose a password for me to have a number randomly generated if you don't want to choose your own.

  4. Click Save.

You've successfully changed your Voicemail Password.



Select how you want to receive alerts about your account, such as warning tones and low balance alerts.

  1. Go to the Phone Control page in My Verizon.

    Note: Use the link above, or click Settings and then click Phone Control.

  2. Select the amount of notifications you want to receive from the dropdown.

    • High - Receive all available voice announcements and text alerts, including:
      • Pre-call and post-call voice announcements stating your balance
      • Warning tones
      • Low balance and expiration text alerts
    • Medium - Only receive:
      • Low balance voice announcements
      • Warning tones
      • Low balance and expiration text alerts
    • Low - Only receive:
      • Low balance voice announcements
      • Expiration text alerts
         
  3. Click Save.

You've successfully changed your account alert settings.



You can select how you'd like to receive free notifications about the latest special offers and promotions.

  1. Go to the Communications and Alerts page in My Verizon.

    Note: Use the link above, or click Settings and then click Manage your Communications and Alerts.

  2. Select how you'd like to receive alerts:

    • Email - Sends emails to the email address that's saved on your account
    • Text message - Sends free text messages to your mobile phone using the messaging app
    • Push notification - Sends a notification to your mobile phone (appears in your notifications, not in the messaging app)

    Note: A checked box indicates you'd like to receive notifications. Uncheck all the boxes if you'd like to opt out of all notifications.

  3. Click Save.

You've successfully managed your promotional alerts.



Suspend / Reconnect Service

If your device is lost or stolen, you can temporarily suspend and reconnect your service in My Verizon. This can help prevent unauthorized charges on your account. Learn more about suspending service.

Suspending service isn't the same as permanently canceling your service.

  • Single line prepaid accounts - Your account will still be billed while your line is temporarily suspended, if your account has available funds.

  • Prepaid Family Accounts – If you suspend the Account Owner's line, you'll still be billed for the line while it's suspended. If you suspend an Account Member's line, you won't be billed for that line on your renewal date while it's suspended.

Note: If you have recurring features on your line, turn them off before suspending service to avoid being charged for them.

To suspend service:

  1. Go to the Suspend Service page in My Verizon by clicking Settings and then clicking Suspend Device.

    Note: If you're the Account Owner on a Prepaid Family Account:

    1. Select the device you want to suspend at the top of the page.
    2. Click Continue.
    3. If you're suspending the Account Owner line on a Prepaid Family Account, select whether or not you want to transfer account ownership to another line to avoid being charged while your device is suspended. Then click Continue and follow the steps to Change Account Owner if needed.
       
  2. If prompted, review the changes to your account.
  3. Click Suspend.

You've successfully suspended your service through a web browser. If you recover your device or have a replacement device, you can reconnect service anytime.

Note: If your line is suspended for more than 90 days, your number will be disabled. If you have a single line account, your account will be closed and your account will be closed.



If you suspended your service because your device was lost or stolen, you can reconnect through My Verizon. It may take up to 60 minutes to completely reconnect your service once you finish the steps below.

Note: If you're an Account Member on a Prepaid Family Account, you can reconnect your line if you suspended it during your current bill cycle. If you suspended your line during a different bill cycle (i.e., your renewal date has passed since suspending), the Account Owner needs to reconnect your line.

  1. In My Verizon, click Settings.

    Note: If you're the Account Owner on a Prepaid Family Account, select the device you want to reconnect at the top of the screen.

  2. Click Reconnect Device.
  3. Select whether you're reconnecting your same device or a replacement device and click Continue.

    Note: If you suspended your device during a different bill cycle, you may be prompted to pay when you reconnect service. This is because you didn't pay for service for the line on your last renewal date. The amount you need to pay may be lower than you typically pay each month, because you're only paying for the days your device will be active during the current bill cycle.

  4. If you're connecting a replacement device, follow the onscreen prompts to add the new device to your line.

    Note: You'll need to provide the Device ID (ESN/MEID/IMEI) of the replacement device. You can typically find it on the back of the device/battery or in the device's Settings. Get detailed instructions on how to find your Device ID.

  5. If prompted, follow the onscreen prompts to add funds to your account.

You'll see a confirmation screen. You've successfully reconnected your service. Restart your device to start using your service.



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