Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

How to Use My Verizon for Prepaid

Overview

With My Verizon for Prepaid, you can access and manage your Verizon Wireless Prepaid account. This guide contains step-by-step instructions on how to use My Verizon for Prepaid online through a web browser. For more information about My Verizon for Prepaid, go to our My Verizon for Prepaid FAQs.

My Verizon on Smartphones and Tablets
- You can access My Verizon on your prepaid smartphone and tablet with the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

Contents

Getting Started
Register for My Verizon for Prepaid
Sign In to My Verizon for Prepaid

Payments
Manage Your Auto Pay
Refill Your Prepaid Account with a New Debit or Credit Card
Activate a Prepaid Refill Card
View Your Payment History

Usage
View Your Data, Minutes and Message Usage

Balance Details

Plan & Data
Changing Your Prepaid Plan
Add Data to Your Prepaid Account

Features
Add a Feature
Remove a Feature

Device
Change Your Prepaid Device
Reset Your Voicemail Password
Suspend Your Service
Reconnect Your Service
Change Your Mobile Number

Settings
Edit Your My Verizon Settings
About the Settings Categories
Voice Announcements and Text Alerts

Getting Started

Register for My Verizon for Prepaid

To sign up for My Verizon for Prepaid, simply register for My Verizon with your prepaid mobile number:

  1. Go the My Verizon Registration page.

  2. Enter your 10-digit prepaid mobile number.

  3. Click Continue.

  4. Follow the onscreen steps to verify your identity and complete registration.

You've successfully signed up for My Verizon for Prepaid.

Note: In order to use your device after registration, your prepaid account must be active (i.e., there must be funds currently on your prepaid account).

Sign In to My Verizon for Prepaid

You can sign in to My Verizon for Prepaid using your mobile number at VerizonWireless.com. There are a number of places you can sign in at the top of any page on our website.



To sign in to My Verizon for Prepaid:

  1. Enter your prepaid mobile number or My Verizon User ID and click Sign In.

  2. If prompted, provide the answer to your Secret Question.

    Note: For information about Secret Questions, refer to What is a Secret Question? in our My Verizon FAQs.

  3. Enter your My Verizon Password and click Sign In.

You've successfully signed in to My Verizon for Prepaid.

Payments

Manage Your Auto Pay

Auto Pay is a great worry-free way to ensure your account stays full and ready for when you need it. In My Verizon for Prepaid, you can schedule funds to be automatically added to your account with Auto Pay. Choose up to 5 different days per month for Auto Pay to refill your account.

To set up Auto Pay:

  1. Click Manage Auto Pay to go to the Manage Your Auto Pay page.



    Note: The top of the Manage Your Auto Pay page shows you where you're at in the setup process.



  2. Select the amount you want to pay. You can select the specified Monthly Cost, or select A Different Amount and enter the amount you'd like to add to your account.



  3. Select when you'd like Auto Pay to run each month. You can select the specified My Renewal Date, or select Choose Another Date and enter a different day of the month.



  4. Click Enter Payment Information.



  5. Enter the requested billing information.



  6. Click Review & Confirm to review your Auto Pay settings one last time before confirming the change.



  7. Review the Auto Pay settings and click Confirm.

You've successfully set up Auto Pay in My Verizon for Prepaid.

Refill Your Prepaid Account with a New Debit or Credit Card

In My Verizon for Prepaid, you can refill your prepaid balance any time with a debit or credit card. When you use a new card, you can save that card in My Verizon and use it to speed up the payment process next time.

To add funds to your prepaid account with a new credit or debit card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click Continue with a New Card.



  3. Enter the amount you'd like added to your account.



  4. Enter your debit or credit card info and billing address. Then click Review and Confirm to see the payment and card information one last time before submitting it.

    Note: Check the box to save the card for future payments. This will speed up the payment process for you next time because you won't need to enter your card info again.



  5. Review the information to ensure it's correct, and click Confirm to submit the payment. The confirmation page will display your new balance.

You've successfully refilled your prepaid account with a new debit or credit card.

Activate a Prepaid Refill Card

In My Verizon for Prepaid, you can quickly activate a refill card any time.

To add funds to your prepaid account with a refill card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. In the Refill Card section, enter the Refill Card PIN and click Activate Refill Card.



  3. You'll have the option to upgrade to a higher-tier plan if the amount on your refill card is enough to do so. You may also have the option to apply the refill card to data only. Choose to upgrade your plan or to add the funds to your existing plan.



  4. Click Confirm.



  5. The amount you had on the card will be added to your prepaid balance. The confirmation page will show your new balance.

You've successfully activated a prepaid refill card online in My Verizon.

View Your Payment History

In My Verizon for Prepaid, you can view details about your previous payments for the past 18 months. The details include:

  • Payment date
  • Amount (including a detailed breakdown of taxes and surcharges)
  • Payment method

You can also print or email your payment history from this page.

To find the Payment History page in My Verizon:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click the VIEW PAYMENT HISTORY link.

You've reached the Payment History page where you can view your payments for the past 18 months.

Usage

View Your Data, Minutes and Message Usage

In My Verizon for Prepaid, you can monitor the current amount of:

  • Data you've used
  • Minutes you've spent on calls
  • Text messages you've sent and received


To view your usage:

  1. Go to the Usage page in My Verizon for Prepaid.



  2. Select the tab for the type of usage you want to view.

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received

You'll see how much of each usage type you've used during the current bill cycle.

Balance Details

In My Verizon for Prepaid, you can view details about your prepaid account activity on the Balance Details page.

Balance details include:

  • Account balance
  • Credits and debits to your account
  • Changes to your account settings
  • Text messages you've sent and received
  • Calls you've made and received

Plan & Data

In My Verizon for Prepaid, you can view details about your prepaid plan and change your plan from the Plan & Data page.

Change Your Prepaid Plan

To change your prepaid plan:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Change Plan.



  3. Select the plan you'd like to switch to.



  4. To add more data, click SEE ADDITIONAL DATA OPTIONS.



  5. Select the data package you want.



  6. Click Review & Confirm to see your new plan information one last time before submitting it.



  7. Click Submit to change your plan.

You've successfully changed your prepaid plan in My Verizon.

Add Data to Your Prepaid Account

To add more data to your account:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click SEE ADDITIONAL DATA OPTIONS.



  3. Select the data package you want.



  4. Click Review & Confirm to see your add data details one last time before submitting it.



  5. Review your changes, read the required information, and check the boxes. Then click Submit.

You've successfully added data to your prepaid account.

Features

In My Verizon for Prepaid, you can add or remove features and view details about your existing features.

Add a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. In the Additional Features section, there will be a list of features you can add to your prepaid account. Check the Add box next to any feature you want to add.



  3. Click Review & Confirm to add the new feature(s).

You've successfully added a new feature.

Remove a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. Your current features will be listed in the Your Features Summary section. Check the Remove box next to the feature(s) you want to remove.



  3. Click Review & Confirm.



  4. You'll see a list of the features you've removed and your new features subtotal.

You've successfully removed a feature in My Verizon for Prepaid.

Device

In My Verizon for Prepaid, you can change your device and reset the voicemail password for your prepaid account from the My Device page.

Change Your Prepaid Device

To change your prepaid device:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click CHANGE DEVICE.



  3. Enter the requested Verizon Device ID. The page contains a link to help you find your ID if you're not sure what it is.



  4. Choose an option for why you're changing devices and click Next.



  5. Review the device change information and click Confirm.



  6. The last thing you'll need to do is program your device. Follow the steps on the screen to program or activate your device.

You've successfully changed your device in My Verizon for Prepaid.

Reset Your Prepaid Voicemail Password

In My Verizon for Prepaid, you can reset your voicemail password.

To change your prepaid voicemail password:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click Reset Voice Mail Password.

  3. You can choose your own password or have a secure one made for you.



  4. If you choose to create your own password, enter it in the Create New Password field and again in the Confirm New Password field.



  5. Click Submit.

You've successfully reset your voicemail password in My Verizon for Prepaid.

Suspend Your Service

If your prepaid device has been lost or stolen, you can suspend your service online in My Verizon to prevent unauthorized use:

  1. Go to the Suspend Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select Lost or Stolen as your reason for suspending service.


  3. If you use Auto Pay and don't want to be charged for services or features while your line is suspended, check the box next to Turn off auto pay so you don't get charged every month.


  4. Tap Suspend Service.

You've successfully suspended your service.

Reconnect Your Service

You can reconnect a suspended device online in My Verizon on the Reconnect Your Service page. You'll have the option to reconnect the same device you suspended or you can reconnect a different one.

Reconnect service for the same device

You can reconnect your suspended line anytime in My Verizon for prepaid accounts.

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Tap Reconnect Service.

You have successfully reconnected your service.

Reconnect service for a different device

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select the option I want to reconnect another device.


  3. Tap Reconnect Service. Your service has been reconnected, now you need to reconnect your other device.


  4. Tap Change Device.

  5. Enter your mobile number.



  6. In the dropdown, provide the reason you’re reconnecting a different device than the one you suspended.


  7. Tap Next.


  8. Provide the requested information about your device.

You've successfully reconnected your service for another device.

Change Your Mobile Number

You can change the phone number for your prepaid device online in My Verizon.

To change your mobile number:

  1. Go to the Change Mobile Number page.

  2. Select an option for choosing your new number (e.g., ZIP Code, City and State, or Area Code and Prefix) and enter the requested information.



  3. Click Next.



  4. If prompted, select the area code and prefix you want from the dropdown, and click Next.

    Note: The last four digits of your new number will be randomly selected for you based on availability.



  5. Review your new phone number and click Submit to complete the change.

You've successfully changed your prepaid mobile number.

Settings

In My Verizon for Prepaid, you can view and edit your user profile, contact info and My Verizon sign-in details for your prepaid account.

Edit Your My Verizon Settings

To edit settings:

  1. Go to the Settings page in My Verizon for Prepaid.



  2. Click the EDIT link next to any setting.



  3. Follow the onscreen prompts to update and save your new settings.

You've successfully edited your My Verizon settings.

About the Settings Categories in My Verizon for Prepaid

See below for more info about the settings categories in My Verizon for Prepaid.

 User Information

 Edit your greeting name and email address.

 What is my greeting name?

 Contact Information

 Update your name, address and primary contact number for your account. We'll only use this information to contact you regarding urgent matters about your account.
 Sign In Information

 Manage your My Verizon sign-in information including User ID, Password and security info.

 Learn more about My Verizon security



Voice Announcements and Text Alerts

In My Verizon for prepaid accounts you can choose to receive voice announcements and text messages that alert you of account changes including when your balance is low or expiring.

To manage voice announcements and text alerts:

  1. Go to the Settings page in My Verizon for Prepaid.


  2. In the Phone Control section, select which type of notifications you want to receive. Your choices are High, Medium and Low.
    • High: You'll receive all available voice announcements and text alerts for phone calls, warning tones, and if your balance is low or expiring soon.
    • Medium: You'll receive voice announcements for low balance, warning tones and text alerts if your balance is low or expiring soon.
    • Low: Voice announcements and text alerts if your balance is low or expiring soon.

  3. Click Update.

You’ve successfully managed your voice announcements and text alerts.

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