Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

How to Use My Verizon for Prepaid

Overview

With My Verizon for Prepaid, you can access and manage your Verizon Wireless Prepaid account. This guide contains step-by-step instructions on how to use My Verizon for Prepaid online through a web browser. For more information about My Verizon for Prepaid, go to our My Verizon for Prepaid FAQs.

My Verizon on Smartphones and Tablets
- You can access My Verizon on your prepaid smartphone and tablet with the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

Contents

Getting Started
Register for My Verizon for Prepaid
Sign In to My Verizon for Prepaid

Payments
Manage Your Auto Pay
Refill Your Prepaid Account with a New Debit or Credit Card
Activate a Prepaid Refill Card
View Your Payment History

Usage
View Your Data, Minutes and Message Usage

Balance Details

Plan & Data
Changing Your Prepaid Plan
Add Data to Your Prepaid Account

Features
Add a Feature
Remove a Feature

Device
Change Your Prepaid Device
Reset Your Voicemail Password
Suspend Your Service
Reconnect Your Service
Change Your Mobile Number

Settings
Edit Your My Verizon Settings
About the Settings Categories
Voice Announcements and Text Alerts

Getting Started

Register for My Verizon for Prepaid

To sign up for My Verizon for Prepaid, simply register for My Verizon with your prepaid mobile number:

  1. Go the My Verizon Registration page.

  2. Enter your 10-digit prepaid mobile number.

  3. Click Continue.

  4. Follow the onscreen steps to verify your identity and complete registration.

You've successfully signed up for My Verizon for Prepaid.

Note: In order to use your device after registration, your prepaid account must be active (i.e., there must be funds currently on your prepaid account).

Sign In to My Verizon for Prepaid

You can sign in to My Verizon for Prepaid using your mobile number at VerizonWireless.com. There are a number of places you can sign in at the top of any page on our website.



To sign in to My Verizon for Prepaid:

  1. Enter your prepaid mobile number or My Verizon User ID and click Sign In.

  2. If prompted, provide the answer to your Secret Question.

    Note: For information about Secret Questions, refer to What is a Secret Question? in our My Verizon FAQs.

  3. Enter your My Verizon Password and click Sign In.

You've successfully signed in to My Verizon for Prepaid.

Payments

Manage Your Auto Pay

Auto Pay is a great worry-free way to ensure your account stays full and ready for when you need it. In My Verizon for Prepaid, you can schedule funds to be automatically added to your account with Auto Pay. Choose up to 5 different days per month for Auto Pay to refill your account.

To set up Auto Pay:

  1. Click Set Up Auto Pay to go to the Set Up Auto Pay page.



    Note: The top of the Manage Your Auto Pay page shows you where you're at in the setup process.



  2. Select the amount you want to pay. You can select the specified Monthly Cost, or select A Different Amount and enter the amount you'd like to add to your account.



  3. Select when you'd like Auto Pay to run each month. You can select the specified My Renewal Date, or select Choose Another Date and enter a different day of the month.



  4. Click Enter Payment Information.



  5. Enter the requested billing information.



  6. Click Review & Confirm to review your Auto Pay settings one last time before confirming the change.



  7. Read the Terms & Conditions, and check the box if you agree. Then click Confirm.

You've successfully set up Auto Pay in My Verizon for Prepaid.

Refill Your Prepaid Account with a New Debit or Credit Card

In My Verizon for Prepaid, you can refill your prepaid balance any time with a debit or credit card. When you use a new card, you can save that card in My Verizon and use it to speed up the payment process next time.

To add funds to your prepaid account with a new credit or debit card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click Continue with a New Card.



  3. Enter the amount you'd like added to your account.



  4. Enter your debit or credit card info and billing address. Then click Review and Confirm to see the payment and card information one last time before submitting it.

    Note: Check the box to save the card for future payments. This will speed up the payment process for you next time because you won't need to enter your card info again.



  5. Review the information to ensure it's correct, and click Confirm to submit the payment. The confirmation page will display your new balance.

You've successfully refilled your prepaid account with a new debit or credit card.

Activate a Prepaid Refill Card

In My Verizon for Prepaid, you can quickly activate a refill card any time.

To add funds to your prepaid account with a refill card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. In the Refill Card section, enter the Refill Card PIN and click Activate Refill Card.



  3. You'll have the option to upgrade to a higher-tier plan if the amount on your refill card is enough to do so. You may also have the option to apply the refill card to data only. Choose to upgrade your plan or to add the funds to your existing plan.



  4. Click Confirm.



  5. The amount you had on the card will be added to your prepaid balance. The confirmation page will show your new balance.

You've successfully activated a prepaid refill card online in My Verizon.

View Your Payment History

In My Verizon for Prepaid, you can view details about your previous payments for the past 18 months. The details include:

  • Payment date
  • Amount (including a detailed breakdown of taxes and surcharges)
  • Payment method

You can also print or email your payment history from this page.

To find the Payment History page in My Verizon:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click the VIEW PAYMENT HISTORY link.

You've reached the Payment History page where you can view your payments for the past 18 months.

Usage

View Your Data, Minutes and Message Usage

In My Verizon for Prepaid, you can monitor the current amount of:

  • Data you've used
  • Minutes you've spent on calls
  • Text messages you've sent and received


To view your usage:

  1. Go to the Usage page in My Verizon for Prepaid.



  2. Select the tab for the type of usage you want to view.

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received

You'll see how much of each usage type you've used during the current bill cycle.

Balance Details

In My Verizon for Prepaid, you can view details about your prepaid account activity on the Balance Details page.

Balance details include:

  • Account balance
  • Credits and debits to your account
  • Changes to your account settings
  • Text messages you've sent and received
  • Calls you've made and received

Plan & Data

In My Verizon for Prepaid, you can view details about your prepaid plan and change your plan from the Plan & Data page.

Change Your Prepaid Plan

To change your prepaid plan:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Change Plan.



  3. Select the plan you'd like to switch to.



  4. Click Review & Confirm to see your new plan information one last time before submitting it.



  5. Click Submit to change your plan.

You've successfully changed your prepaid plan in My Verizon.

Add Data to Your Prepaid Account

To add more high-speed data to your account:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Add More Data.



  3. Select the data package you want.



  4. Click Review & Confirm to see your add data details one last time before submitting it.



  5. Review your changes and click Submit.

You've successfully added more high-speed data to your prepaid account.

Features

In My Verizon for Prepaid, you can add or remove features and view details about your existing features.

Add a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. In the Additional Features section, there will be a list of features you can add to your prepaid account. Check the Add box next to any feature you want to add.



  3. Click Review & Confirm.



  4. Review the changes and click Confirm to add the new feature(s).


You've successfully added a new feature.

Remove a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. Your current features will be listed in the Your Features Summary section. Check the Remove box next to the feature(s) you want to remove.



  3. Click Review & Confirm.



  4. You'll see a list of the features you've removed and your new features subtotal.

You've successfully removed a feature in My Verizon for Prepaid.

Device

In My Verizon for Prepaid, you can change your device and reset the voicemail password for your prepaid account from the My Device page.

Change Your Prepaid Device

To change your prepaid device:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click CHANGE DEVICE.



  3. Enter the requested Verizon Device ID. The page contains a link to help you find your ID if you're not sure what it is.



  4. Choose an option for why you're changing devices and click Next.



  5. Review the device change information and click Confirm.



  6. The last thing you'll need to do is program your device. Follow the steps on the screen to program or activate your device.

You've successfully changed your device in My Verizon for Prepaid.

Reset Your Prepaid Voicemail Password

In My Verizon for Prepaid, you can reset your voicemail password.

To change your prepaid voicemail password:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click Reset Voice Mail Password.

  3. You can choose your own password or have a secure one made for you.



  4. If you choose to create your own password, enter it in the Create New Password field and again in the Confirm New Password field.



  5. Click Submit.

You've successfully reset your voicemail password in My Verizon for Prepaid.

Suspend Your Service

If your prepaid device has been lost or stolen, you can suspend your service online in My Verizon to prevent unauthorized use:

  1. Go to the Suspend Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select Lost or Stolen as your reason for suspending service.


  3. If you use Auto Pay and don't want to be charged for services or features while your line is suspended, check the box next to Turn off auto pay so you don't get charged every month.


  4. Tap Suspend Service.

You've successfully suspended your service.

Reconnect Your Service

You can reconnect a suspended device online in My Verizon on the Reconnect Your Service page. You'll have the option to reconnect the same device you suspended or you can reconnect a different one.

Reconnect service for the same device

You can reconnect your suspended line anytime in My Verizon for prepaid accounts.

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Tap Reconnect Service.

You have successfully reconnected your service.

Reconnect service for a different device

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select the option I want to reconnect another device.


  3. Tap Reconnect Service. Your service has been reconnected, now you need to reconnect your other device.


  4. Tap Change Device.

  5. Enter your mobile number.



  6. In the dropdown, provide the reason you’re reconnecting a different device than the one you suspended.


  7. Tap Next.


  8. Provide the requested information about your device.

You've successfully reconnected your service for another device.

Change Your Mobile Number

You can change the phone number for your prepaid device online in My Verizon.

To change your mobile number:

  1. Go to the Change Mobile Number page.

  2. Select an option for choosing your new number (e.g., ZIP Code, City and State, or Area Code and Prefix) and enter the requested information.



  3. Click Next.



  4. If prompted, select the area code and prefix you want from the dropdown, and click Next.

    Note: The last four digits of your new number will be randomly selected for you based on availability.



  5. Review your new phone number and click Submit to complete the change.

You've successfully changed your prepaid mobile number.

Settings

In My Verizon for Prepaid, you can view and edit your user profile, contact info and My Verizon sign-in details for your prepaid account.

Edit Your My Verizon Settings

To edit settings:

  1. Go to the Settings page in My Verizon for Prepaid.



  2. Click the EDIT link next to any setting.



  3. Follow the onscreen prompts to update and save your new settings.

You've successfully edited your My Verizon settings.

About the Settings Categories in My Verizon for Prepaid

See below for more info about the settings categories in My Verizon for Prepaid.

 User Information

 Edit your greeting name and email address.

 What is my greeting name?

 Contact Information

 Update your name, address and primary contact number for your account. We'll only use this information to contact you regarding urgent matters about your account.
 Sign In Information

 Manage your My Verizon sign-in information including User ID, Password and security info.

 Learn more about My Verizon security



Voice Announcements and Text Alerts

In My Verizon for prepaid accounts you can choose to receive voice announcements and text messages that alert you of account changes including when your balance is low or expiring.

To manage voice announcements and text alerts:

  1. Go to the Settings page in My Verizon for Prepaid.


  2. In the Phone Control section, select which type of notifications you want to receive. Your choices are High, Medium and Low.
    • High: You'll receive all available voice announcements and text alerts for phone calls, warning tones, and if your balance is low or expiring soon.
    • Medium: You'll receive voice announcements for low balance, warning tones and text alerts if your balance is low or expiring soon.
    • Low: Voice announcements and text alerts if your balance is low or expiring soon.

  3. Click Update.

You’ve successfully managed your voice announcements and text alerts.

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