Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

How to Use My Verizon for Prepaid

Overview

With My Verizon for Prepaid, you can access and manage your Verizon Wireless Prepaid account. This guide contains step-by-step instructions on how to use My Verizon for Prepaid online through a web browser. For more information about My Verizon for Prepaid, go to our My Verizon for Prepaid FAQs.

My Verizon on Smartphones and Tablets
- You can access My Verizon on your prepaid smartphone and tablet with the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

Contents

Getting Started
Register for My Verizon for Prepaid
Sign In to My Verizon for Prepaid

Payments
Manage Your Auto Pay
Refill Your Prepaid Account with a New Debit or Credit Card
Activate a Prepaid Refill Card
View Your Payment History

Usage
View Your Data, Minutes and Message Usage

Balance Details

Plan & Data
Changing Your Prepaid Plan
Add Data to Your Prepaid Account

Features
Add a Feature
Remove a Feature

Device
Change Your Prepaid Device
Reset Your Voicemail Password
Suspend Your Service
Reconnect Your Service
Change Your Mobile Number

Settings
Edit Your My Verizon Settings
About the Settings Categories
Voice Announcements and Text Alerts

Getting Started

Register for My Verizon for Prepaid

To sign up for My Verizon for Prepaid, simply register for My Verizon with your prepaid mobile number:

  1. Go the My Verizon Registration page.

  2. Enter your 10-digit prepaid mobile number.

  3. Click Continue.

  4. Follow the onscreen steps to verify your identity and complete registration.

You've successfully signed up for My Verizon for Prepaid.

Note: In order to use your device after registration, your prepaid account must be active (i.e., there must be funds currently on your prepaid account).

Sign In to My Verizon for Prepaid

You can sign in to My Verizon for Prepaid using your mobile number at VerizonWireless.com. There are a number of places you can sign in at the top of any page on our website.



To sign in to My Verizon for Prepaid:

  1. Enter your prepaid mobile number or My Verizon User ID and click Sign In.

  2. If prompted, provide the answer to your Secret Question.

    Note: For information about Secret Questions, refer to What is a Secret Question? in our My Verizon FAQs.

  3. Enter your My Verizon Password and click Sign In.

You've successfully signed in to My Verizon for Prepaid.

Payments

Manage Your Auto Pay

Auto Pay is a great worry-free way to ensure your account stays full and ready for when you need it. In My Verizon for Prepaid, you can schedule funds to be automatically added to your account with Auto Pay. Choose up to 5 different days per month for Auto Pay to refill your account.

To set up Auto Pay:

  1. Click Set Up Auto Pay to go to the Set Up Auto Pay page.



    Note: The top of the Manage Your Auto Pay page shows you where you're at in the setup process.



  2. Select the amount you want to pay. You can select the specified Monthly Cost, or select A Different Amount and enter the amount you'd like to add to your account.



  3. Select when you'd like Auto Pay to run each month. You can select the specified My Renewal Date, or select Choose Another Date and enter a different day of the month.



  4. Click Enter Payment Information.



  5. Enter the requested billing information.



  6. Click Review & Confirm to review your Auto Pay settings one last time before confirming the change.



  7. Read the Terms & Conditions, and check the box if you agree. Then click Confirm.

You've successfully set up Auto Pay in My Verizon for Prepaid.

Refill Your Prepaid Account with a New Debit or Credit Card

In My Verizon for Prepaid, you can refill your prepaid balance any time with a debit or credit card. When you use a new card, you can save that card in My Verizon and use it to speed up the payment process next time.

To add funds to your prepaid account with a new credit or debit card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click Continue with a New Card.



  3. Enter the amount you'd like added to your account.



  4. Enter your debit or credit card info and billing address. Then click Review and Confirm to see the payment and card information one last time before submitting it.

    Note: Check the box to save the card for future payments. This will speed up the payment process for you next time because you won't need to enter your card info again.



  5. Review the information to ensure it's correct, and click Confirm to submit the payment. The confirmation page will display your new balance.

You've successfully refilled your prepaid account with a new debit or credit card.

Activate a Prepaid Refill Card

In My Verizon for Prepaid, you can quickly activate a refill card any time.

To add funds to your prepaid account with a refill card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. In the Refill Card section, enter the Refill Card PIN and click Activate Refill Card.



  3. You'll have the option to upgrade to a higher-tier plan if the amount on your refill card is enough to do so. You may also have the option to apply the refill card to data only. Choose to upgrade your plan or to add the funds to your existing plan.



  4. Click Confirm.



  5. The amount you had on the card will be added to your prepaid balance. The confirmation page will show your new balance.

You've successfully activated a prepaid refill card online in My Verizon.

View Your Payment History

In My Verizon for Prepaid, you can view details about your previous payments for the past 18 months. The details include:

  • Payment date
  • Amount (including a detailed breakdown of taxes and surcharges)
  • Payment method

You can also print or email your payment history from this page.

To find the Payment History page in My Verizon:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click the VIEW PAYMENT HISTORY link.

You've reached the Payment History page where you can view your payments for the past 18 months.

Usage

View Your Data, Minutes and Message Usage

In My Verizon for Prepaid, you can monitor the current amount of:

  • Data you've used
  • Minutes you've spent on calls
  • Text messages you've sent and received


To view your usage:

  1. Go to the Usage page in My Verizon for Prepaid.



  2. Select the tab for the type of usage you want to view.

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received

You'll see how much of each usage type you've used during the current bill cycle.

Balance Details

In My Verizon for Prepaid, you can view details about your prepaid account activity on the Balance Details page.

Balance details include:

  • Account balance
  • Credits and debits to your account
  • Changes to your account settings
  • Text messages you've sent and received
  • Calls you've made and received

Plan & Data

In My Verizon for Prepaid, you can view details about your prepaid plan and change your plan from the Plan & Data page.

Change Your Prepaid Plan

To change your prepaid plan:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Change Plan.



  3. Select the plan you'd like to switch to.



  4. Click Review & Confirm to see your new plan information one last time before submitting it.



  5. Click Submit to change your plan.

You've successfully changed your prepaid plan in My Verizon.

Add Data to Your Prepaid Account

To add more high-speed data to your account:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Add More Data.



  3. Select the data package you want.



  4. Click Review & Confirm to see your add data details one last time before submitting it.



  5. Review your changes and click Submit.

You've successfully added more high-speed data to your prepaid account.

Features

In My Verizon for Prepaid, you can add or remove features and view details about your existing features.

Add a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. In the Additional Features section, there will be a list of features you can add to your prepaid account. Check the Add box next to any feature you want to add.



  3. Click Review & Confirm.



  4. Review the changes and click Confirm to add the new feature(s).


You've successfully added a new feature.

Remove a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. Your current features will be listed in the Your Features Summary section. Check the Remove box next to the feature(s) you want to remove.



  3. Click Review & Confirm.



  4. You'll see a list of the features you've removed and your new features subtotal.

You've successfully removed a feature in My Verizon for Prepaid.

Device

In My Verizon for Prepaid, you can change your device and reset the voicemail password for your prepaid account from the My Device page.

Change Your Prepaid Device

To change your prepaid device:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click CHANGE DEVICE.



  3. Enter the requested Verizon Device ID. The page contains a link to help you find your ID if you're not sure what it is.



  4. Choose an option for why you're changing devices and click Next.



  5. Review the device change information and click Confirm.



  6. The last thing you'll need to do is program your device. Follow the steps on the screen to program or activate your device.

You've successfully changed your device in My Verizon for Prepaid.

Reset Your Prepaid Voicemail Password

In My Verizon for Prepaid, you can reset your voicemail password.

To change your prepaid voicemail password:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click Reset Voice Mail Password.

  3. You can choose your own password or have a secure one made for you.



  4. If you choose to create your own password, enter it in the Create New Password field and again in the Confirm New Password field.



  5. Click Submit.

You've successfully reset your voicemail password in My Verizon for Prepaid.

Suspend Your Service

If your prepaid device has been lost or stolen, you can suspend your service online in My Verizon to prevent unauthorized use:

  1. Go to the Suspend Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select Lost or Stolen as your reason for suspending service.


  3. If you use Auto Pay and don't want to be charged for services or features while your line is suspended, check the box next to Turn off auto pay so you don't get charged every month.


  4. Tap Suspend Service.

You've successfully suspended your service.

Reconnect Your Service

You can reconnect a suspended device online in My Verizon on the Reconnect Your Service page. You'll have the option to reconnect the same device you suspended or you can reconnect a different one.

Reconnect service for the same device

You can reconnect your suspended line anytime in My Verizon for prepaid accounts.

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Tap Reconnect Service.

You have successfully reconnected your service.

Reconnect service for a different device

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select the option I want to reconnect another device.


  3. Tap Reconnect Service. Your service has been reconnected, now you need to reconnect your other device.


  4. Tap Change Device.

  5. Enter your mobile number.



  6. In the dropdown, provide the reason you’re reconnecting a different device than the one you suspended.


  7. Tap Next.


  8. Provide the requested information about your device.

You've successfully reconnected your service for another device.

Change Your Mobile Number

You can change the phone number for your prepaid device online in My Verizon.

To change your mobile number:

  1. Go to the Change Mobile Number page.

  2. Select an option for choosing your new number (e.g., ZIP Code, City and State, or Area Code and Prefix) and enter the requested information.



  3. Click Next.



  4. If prompted, select the area code and prefix you want from the dropdown, and click Next.

    Note: The last four digits of your new number will be randomly selected for you based on availability.



  5. Review your new phone number and click Submit to complete the change.

You've successfully changed your prepaid mobile number.

Settings

In My Verizon for Prepaid, you can view and edit your user profile, contact info and My Verizon sign-in details for your prepaid account.

Edit Your My Verizon Settings

To edit settings:

  1. Go to the Settings page in My Verizon for Prepaid.



  2. Click the EDIT link next to any setting.



  3. Follow the onscreen prompts to update and save your new settings.

You've successfully edited your My Verizon settings.

About the Settings Categories in My Verizon for Prepaid

See below for more info about the settings categories in My Verizon for Prepaid.

 User Information

 Edit your greeting name and email address.

 What is my greeting name?

 Contact Information

 Update your name, address and primary contact number for your account. We'll only use this information to contact you regarding urgent matters about your account.
 Sign In Information

 Manage your My Verizon sign-in information including User ID, Password and security info.

 Learn more about My Verizon security



Voice Announcements and Text Alerts

In My Verizon for prepaid accounts you can choose to receive voice announcements and text messages that alert you of account changes including when your balance is low or expiring.

To manage voice announcements and text alerts:

  1. Go to the Settings page in My Verizon for Prepaid.


  2. In the Phone Control section, select which type of notifications you want to receive. Your choices are High, Medium and Low.
    • High: You'll receive all available voice announcements and text alerts for phone calls, warning tones, and if your balance is low or expiring soon.
    • Medium: You'll receive voice announcements for low balance, warning tones and text alerts if your balance is low or expiring soon.
    • Low: Voice announcements and text alerts if your balance is low or expiring soon.

  3. Click Update.

You’ve successfully managed your voice announcements and text alerts.

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