Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

How to Use My Verizon for Prepaid

Overview

With My Verizon for Prepaid, you can access and manage your Verizon Wireless Prepaid account. This guide contains step-by-step instructions on how to use My Verizon for Prepaid online through a web browser. For more information about My Verizon for Prepaid, go to our My Verizon for Prepaid FAQs.

My Verizon on Smartphones and Tablets
- You can access My Verizon on your prepaid smartphone and tablet with the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

Contents

Getting Started
Register for My Verizon for Prepaid
Sign In to My Verizon for Prepaid

Payments
Manage Your Auto Pay
Refill Your Prepaid Account with a New Debit or Credit Card
Activate a Prepaid Refill Card
View Your Payment History

Usage
View Your Data, Minutes and Message Usage

Balance Details

Plan & Data
Changing Your Prepaid Plan
Add Data to Your Prepaid Account

Features
Add a Feature
Remove a Feature

Device
Change Your Prepaid Device
Reset Your Voicemail Password
Suspend Your Service
Reconnect Your Service
Change Your Mobile Number

Settings
Edit Your My Verizon Settings
About the Settings Categories
Voice Announcements and Text Alerts

Getting Started

Register for My Verizon for Prepaid

To sign up for My Verizon for Prepaid, simply register for My Verizon with your prepaid mobile number:

  1. Go the My Verizon Registration page.

  2. Enter your 10-digit prepaid mobile number.

  3. Click Continue.

  4. Follow the onscreen steps to verify your identity and complete registration.

You've successfully signed up for My Verizon for Prepaid.

Note: In order to use your device after registration, your prepaid account must be active (i.e., there must be funds currently on your prepaid account).

Sign In to My Verizon for Prepaid

You can sign in to My Verizon for Prepaid using your mobile number at VerizonWireless.com. There are a number of places you can sign in at the top of any page on our website.



To sign in to My Verizon for Prepaid:

  1. Enter your prepaid mobile number or My Verizon User ID and click Sign In.

  2. If prompted, provide the answer to your Secret Question.

    Note: For information about Secret Questions, refer to What is a Secret Question? in our My Verizon FAQs.

  3. Enter your My Verizon Password and click Sign In.

You've successfully signed in to My Verizon for Prepaid.

Payments

Manage Your Auto Pay

Auto Pay is a great worry-free way to ensure your account stays full and ready for when you need it. In My Verizon for Prepaid, you can schedule funds to be automatically added to your account with Auto Pay. Choose up to 5 different days per month for Auto Pay to refill your account.

To set up Auto Pay:

  1. Click Manage Auto Pay to go to the Manage Your Auto Pay page.



    Note: The top of the Manage Your Auto Pay page shows you where you're at in the setup process.



  2. Select the amount you want to pay. You can select the specified Monthly Cost, or select A Different Amount and enter the amount you'd like to add to your account.



  3. Select when you'd like Auto Pay to run each month. You can select the specified My Renewal Date, or select Choose Another Date and enter a different day of the month.



  4. Click Enter Payment Information.



  5. Enter the requested billing information.



  6. Click Review & Confirm to review your Auto Pay settings one last time before confirming the change.



  7. Review the Auto Pay settings and click Confirm.

You've successfully set up Auto Pay in My Verizon for Prepaid.

Refill Your Prepaid Account with a New Debit or Credit Card

In My Verizon for Prepaid, you can refill your prepaid balance any time with a debit or credit card. When you use a new card, you can save that card in My Verizon and use it to speed up the payment process next time.

To add funds to your prepaid account with a new credit or debit card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click Continue with a New Card.



  3. Enter the amount you'd like added to your account.



  4. Enter your debit or credit card info and billing address. Then click Review and Confirm to see the payment and card information one last time before submitting it.

    Note: Check the box to save the card for future payments. This will speed up the payment process for you next time because you won't need to enter your card info again.



  5. Review the information to ensure it's correct, and click Confirm to submit the payment. The confirmation page will display your new balance.

You've successfully refilled your prepaid account with a new debit or credit card.

Activate a Prepaid Refill Card

In My Verizon for Prepaid, you can quickly activate a refill card any time.

To add funds to your prepaid account with a refill card:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. In the Refill Card section, enter the Refill Card PIN and click Activate Refill Card.



  3. You'll have the option to upgrade to a higher-tier plan if the amount on your refill card is enough to do so. You may also have the option to apply the refill card to data only. Choose to upgrade your plan or to add the funds to your existing plan.



  4. Click Confirm.



  5. The amount you had on the card will be added to your prepaid balance. The confirmation page will show your new balance.

You've successfully activated a prepaid refill card online in My Verizon.

View Your Payment History

In My Verizon for Prepaid, you can view details about your previous payments for the past 18 months. The details include:

  • Payment date
  • Amount (including a detailed breakdown of taxes and surcharges)
  • Payment method

You can also print or email your payment history from this page.

To find the Payment History page in My Verizon:

  1. Go to the Payment page in My Verizon for Prepaid.



  2. Click the VIEW PAYMENT HISTORY link.

You've reached the Payment History page where you can view your payments for the past 18 months.

Usage

View Your Data, Minutes and Message Usage

In My Verizon for Prepaid, you can monitor the current amount of:

  • Data you've used
  • Minutes you've spent on calls
  • Text messages you've sent and received


To view your usage:

  1. Go to the Usage page in My Verizon for Prepaid.



  2. Select the tab for the type of usage you want to view.

    • Data: Amount of MB / GB you've used
    • Minutes: Number of minutes you've spent on calls
    • Messages: Number of text messages you've sent or received

You'll see how much of each usage type you've used during the current bill cycle.

Balance Details

In My Verizon for Prepaid, you can view details about your prepaid account activity on the Balance Details page.

Balance details include:

  • Account balance
  • Credits and debits to your account
  • Changes to your account settings
  • Text messages you've sent and received
  • Calls you've made and received

Plan & Data

In My Verizon for Prepaid, you can view details about your prepaid plan and change your plan from the Plan & Data page.

Change Your Prepaid Plan

To change your prepaid plan:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Change Plan.



  3. Select the plan you'd like to switch to.



  4. Click Review & Confirm to see your new plan information one last time before submitting it.



  5. Click Submit to change your plan.

You've successfully changed your prepaid plan in My Verizon.

Add Data to Your Prepaid Account

To add more high-speed data to your account:

  1. Go to the Plan & Data page in My Verizon for Prepaid.



  2. Click Add More Data.



  3. Select the data package you want.



  4. Click Review & Confirm to see your add data details one last time before submitting it.



  5. Review your changes and click Submit.

You've successfully added more high-speed data to your prepaid account.

Features

In My Verizon for Prepaid, you can add or remove features and view details about your existing features.

Add a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. In the Additional Features section, there will be a list of features you can add to your prepaid account. Check the Add box next to any feature you want to add.



  3. Click Review & Confirm to add the new feature(s).

You've successfully added a new feature.

Remove a Feature

  1. Go to the Features page in My Verizon for Prepaid.



  2. Your current features will be listed in the Your Features Summary section. Check the Remove box next to the feature(s) you want to remove.



  3. Click Review & Confirm.



  4. You'll see a list of the features you've removed and your new features subtotal.

You've successfully removed a feature in My Verizon for Prepaid.

Device

In My Verizon for Prepaid, you can change your device and reset the voicemail password for your prepaid account from the My Device page.

Change Your Prepaid Device

To change your prepaid device:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click CHANGE DEVICE.



  3. Enter the requested Verizon Device ID. The page contains a link to help you find your ID if you're not sure what it is.



  4. Choose an option for why you're changing devices and click Next.



  5. Review the device change information and click Confirm.



  6. The last thing you'll need to do is program your device. Follow the steps on the screen to program or activate your device.

You've successfully changed your device in My Verizon for Prepaid.

Reset Your Prepaid Voicemail Password

In My Verizon for Prepaid, you can reset your voicemail password.

To change your prepaid voicemail password:

  1. Go to the My Device page in My Verizon for Prepaid.



  2. Click Reset Voice Mail Password.

  3. You can choose your own password or have a secure one made for you.



  4. If you choose to create your own password, enter it in the Create New Password field and again in the Confirm New Password field.



  5. Click Submit.

You've successfully reset your voicemail password in My Verizon for Prepaid.

Suspend Your Service

If your prepaid device has been lost or stolen, you can suspend your service online in My Verizon to prevent unauthorized use:

  1. Go to the Suspend Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select Lost or Stolen as your reason for suspending service.


  3. If you use Auto Pay and don't want to be charged for services or features while your line is suspended, check the box next to Turn off auto pay so you don't get charged every month.


  4. Tap Suspend Service.

You've successfully suspended your service.

Reconnect Your Service

You can reconnect a suspended device online in My Verizon on the Reconnect Your Service page. You'll have the option to reconnect the same device you suspended or you can reconnect a different one.

Reconnect service for the same device

You can reconnect your suspended line anytime in My Verizon for prepaid accounts.

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Tap Reconnect Service.

You have successfully reconnected your service.

Reconnect service for a different device

To reconnect service:

  1. Go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser.

  2. Select the option I want to reconnect another device.


  3. Tap Reconnect Service. Your service has been reconnected, now you need to reconnect your other device.


  4. Tap Change Device.

  5. Enter your mobile number.



  6. In the dropdown, provide the reason you’re reconnecting a different device than the one you suspended.


  7. Tap Next.


  8. Provide the requested information about your device.

You've successfully reconnected your service for another device.

Change Your Mobile Number

You can change the phone number for your prepaid device online in My Verizon.

To change your mobile number:

  1. Go to the Change Mobile Number page.

  2. Select an option for choosing your new number (e.g., ZIP Code, City and State, or Area Code and Prefix) and enter the requested information.



  3. Click Next.



  4. If prompted, select the area code and prefix you want from the dropdown, and click Next.

    Note: The last four digits of your new number will be randomly selected for you based on availability.



  5. Review your new phone number and click Submit to complete the change.

You've successfully changed your prepaid mobile number.

Settings

In My Verizon for Prepaid, you can view and edit your user profile, contact info and My Verizon sign-in details for your prepaid account.

Edit Your My Verizon Settings

To edit settings:

  1. Go to the Settings page in My Verizon for Prepaid.



  2. Click the EDIT link next to any setting.



  3. Follow the onscreen prompts to update and save your new settings.

You've successfully edited your My Verizon settings.

About the Settings Categories in My Verizon for Prepaid

See below for more info about the settings categories in My Verizon for Prepaid.

 User Information

 Edit your greeting name and email address.

 What is my greeting name?

 Contact Information

 Update your name, address and primary contact number for your account. We'll only use this information to contact you regarding urgent matters about your account.
 Sign In Information

 Manage your My Verizon sign-in information including User ID, Password and security info.

 Learn more about My Verizon security



Voice Announcements and Text Alerts

In My Verizon for prepaid accounts you can choose to receive voice announcements and text messages that alert you of account changes including when your balance is low or expiring.

To manage voice announcements and text alerts:

  1. Go to the Settings page in My Verizon for Prepaid.


  2. In the Phone Control section, select which type of notifications you want to receive. Your choices are High, Medium and Low.
    • High: You'll receive all available voice announcements and text alerts for phone calls, warning tones, and if your balance is low or expiring soon.
    • Medium: You'll receive voice announcements for low balance, warning tones and text alerts if your balance is low or expiring soon.
    • Low: Voice announcements and text alerts if your balance is low or expiring soon.

  3. Click Update.

You’ve successfully managed your voice announcements and text alerts.

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