How to Use Verizon Messages (Message+) on Apple® Devices

Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices.

To learn more about Verizon Messages (Message+), visit our Verizon Messages (Message+) FAQs.

Using Android®? Go to our How to Use Verizon Messages (Message+) on Android page.

Select a topic below to see step-by-step instructions:

Set Up and Manage your Verizon Messages (Message+) Account

    To use Verizon Messages (Message+), you need a compatible device. You can download Verizon Messages (Message+) through the Apple® App Store® on your device for no charge.*

    *Data charges may apply while downloading if connected to the Verizon Wireless network.

    Steps vary by operating system and device type:

    Set Up Verizon Messages (Message+) on iPhone

    Refer to the steps below to download and set up Verizon Messages (Message+) on iPhone. For iPad setup, refer to the steps on setting up Verizon Messages (Message+) on iPad.

    1. Open the App Store app on your mobile iPhone or iPad.
    2. Enter "Verizon Messages" in the Search field, and tap Search.
    3. Select Message+ from the search results.
    4. Tap GET and follow the prompts.

      Note: You may be asked for your Apple ID password before the app installs.

    5. Once the app is installed, open it.
    6. If prompted, read and accept the Terms & Conditions.
    7. Tap Start Messaging.
    8. If desired, edit the nickname for the device.
    9. Enter your mobile phone number.
    10. Tap Send Code.
    11. You'll receive a free text on your phone with a security code. Enter the code in the app on the device to set it up on your Verizon Messages (Message+) account.

    You've successfully downloaded Verizon Messages (Message+) and added your Apple device to your account.

    Set Up Verizon Messages (Message+) on iPad

    Follow these steps to download and set up Verizon Messages (Message+) on iPad. Note: Before you can connect to Verizon Messages on iPad you'll need to set it up on your smartphone first.

    1. Open the App Store app on your iPad.
    2. Enter "Verizon Messages" in the Search field.
    3. Tap the Search key.
    4. Select Verizon Messages from the search results.
    5. Tap INSTALL and follow the prompts.

      Note: You may see ENABLE instead of INSTALL. This means the app is on your device but has been disabled. Tap ENABLE to start using Verizon Messages.

    6. Once the app is installed, open it.
    7. If prompted, read and accept the Terms & Conditions.
    8. Tap Start Messaging.
    9. If desired, edit the nickname for the device.
    10. Enter your mobile phone number.
    11. If you see a prompt requesting camera access for Message+ tap Ok. The app needs access to your camera because you will be scanning a QR code to activate your iPad.
    12. If you see a prompt asking you to "Allow Message+ to take pictures and record video" tap Allow.
    13. Open the Message+ app on your smartphone and open the message with the QR code.
    14. Scan the QR code with the iPad. Learn more about QR codes.

    You've successfully downloaded Verizon Messages and added your iPad to your account.

    Remove a Device from Your Account
    1. Tap the Settings icon.
    2. Tap Manage Devices.
    3. Tap Disconnect next to the device you want to remove.
    4. Tap OK.

    You've successfully removed a device.

Send Messages

    Take, Edit and Send a Picture

    To take, edit and send a picture from Verizon Messages (Message+):

    1. From the main Conversations screen, select the contact you want to text.
    2. Tap the + icon in the bottom-left corner.
    3. Tap the Camera icon.

      Note: Tap Gallery to select a picture you've already taken.

    4. Tap the Camera icon to take a picture.
    5. Tap any of the edit options at the top of the screen to edit your picture as desired.
    6. Tap the Send icon.

    You've successfully taken, edited and sent a picture from Verizon Messages (Message+).

    Record, Edit and Send a Video

    To record, edit and send a video from Verizon Messages (Message+):

    1. From the main Messages screen, select a contact to message.
    2. Tap the + icon in the bottom-left corner.
    3. Tap the Camera icon.

      Note: You can also tap Gallery to find and send a video you've previously recorded.

    4. Tap the Video icon.
    5. Tap the Video icon again to start recording, and tap it again to stop recording.
    6. Tap the Send icon to send your video.

    You've successfully recorded and sent a video from Verizon Messages (Message+).

    Find and Send from the Web

    To find something online and send it in a message:

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Search.
    3. Enter your search terms.

      Note: Images are the default search result type. You can also select Videos or GIFs.

    4. Select the item you want to send.
    5. Tap any of the edit options at the top of the screen to edit your picture as desired.
    6. Tap the Send icon.

    You've successfully search for an item on the web and sent it through Verizon Messages (Message+).

    Send a Glympse®

    To send a Glympse of your current location:

    1. From a conversation, tap the + icon.
    2. Tap Glympse.

      Note: If prompted, accept the terms and conditions.

    3. Select what information you want to send to the person you're texting:
      • Share Location - Show the other person your current location on the map and let them follow your location for the amount of time you select. You can also add a destination.
      • Request Location - Send a message asking to see where the other person is on a map.
      • Home - Share your location until you get home.
      • Work - Share your location until you get to work.

    4. If prompted, tap Send Glympse.

      Note: If you aren't prompted to do this, your Glympse will be sent automatically.

    You've successfully sent a Glympse.

    Visit Glympse.com for more information.

    Access Yelp®

    You can find information and ratings about restaurants, coffee shops and other places right from Verizon Messages (Message+). To access Yelp through Verizon Messages (Message+):

    1. From an open conversation, tap the + icon in the bottom-left corner.
    2. Tap Places on Yelp.
    3. Search for and select the place you'd like to go.

    You can then send this information to your friends, family, etc.

    Note: If the recipient doesn't have Verizon Messages (Message+), they'll receive a link to information about the location.

Delete Messages and Conversations

    Delete Messages

    To delete messages:

    1. In a conversation, tap the Menu icon in the top-right corner of the screen.
    2. Tap Edit Conversation.
    3. Select the message(s) you want to delete by tapping the circle next to the message.

      Note: You can select multiple messages or tap Select All to delete all messages in the conversation.

    4. Tap Delete.

    You've successfully deleted a message.

    Delete Conversations
    1. On the main Messages screen, touch the conversation you'd like to delete and swipe left.
    2. Tap Delete.

    You've successfully deleted a conversation.

Use Auto-Reply

    Set Up Auto-Reply

    To set up Auto Reply:

    1. Tap the Settings icon.
    2. Tap Auto Reply.
    3. Tap Add new message…
    4. Enter your Auto Reply message and tap Save.
    5. Select a date and time for your Auto Reply to automatically turn off.
    6. Tap the Auto Reply switch to turn it on.

      Note: When the switch is green, Auto Reply is on.

    You've successfully set up Auto Reply.

    Note: You can go to the Verizon Messages website to turn on Auto Reply. Tap or click the Navigation Menu icon in the top-right corner of the page and select Settings. Then follow the onscreen prompts to create your Auto Reply.

    Turn Off Auto-Reply

    To stop sending Auto Reply messages before the date/time it is set to automatically turn off:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Auto Reply.
    3. Tap the Auto Reply switch to turn it off.

      Note: When the switch is gray, Auto Reply is off.

    You've successfully turned off Auto Reply.

Group Messaging

    Create a Group Message

    To create a group message with Verizon Messages (Message+):

    1. On the main Messages screen, tap the Pencil icon.
    2. Tap Create New Group.
    3. Tap Name Your Group and enter a name for the group.
    4. If desired, tap Add Photo and follow the prompts to take or select a picture for your group.
    5. Tap Next.
    6. Tap the + icon next to the contacts you want to add to the group.

      Note: Group messages can have up to 250 participants.

    7. Tap Create in the upper-right corner.

    You've successfully created a group message. Now you can send a message to all the participants in your new group.

    Access Details and Manage a Group

    To view details about a group and add or remove participants:

    1. With the group conversation open, tap the Menu icon in the top-right corner of the screen.
    2. Tap Group Details to see information about the group.
      • To remove a participant:
        • Select a participant.
        • Tap Remove from the group.
        • Tap Yes.
      • To add a participant:
        • Tap Add Participant.
        • Select the contact you want to add to the group.

    You've successfully viewed details and managed a group.

    Mute a Group Conversation

    If you don't want to receive notifications for a certain group conversation, you can mute it. You'll still receive the conversation's messages, but you won't be notified every time someone replies to the conversation.

    To mute a conversation:

    1. With the group conversation open, tap the Menu icon in the top-right corner of the screen.
    2. Tap Mute.

    You've successfully muted the group conversation.

Personalize your Experience

    Upload a Profile Picture or Avatar

    To upload a profile photo or avatar:

    1. From the main Messages screen, tap the Settings icon.
    2. Tap Tap to Set Photo.
    3. Tap Add Photo.
    4. Tap Take Photo.

      Note: You can also select Choose Photo to use a picture you've already taken, or select Search to find and use an image on the web.

    5. Resize and center your picture as desired.
    6. Tap Choose.

    You've successfully uploaded a profile picture or avatar.

    Customize the Appearance of Conversations

    You can customize the background, bubble style and font of all your conversations. You can also have unique backgrounds for each individual conversation.

    To customize the appearance of all your conversations:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Backgrounds.
    3. Select the background you want to use.

      Note: You can also tap the + icon to take a new picture or select a photo from your device's gallery or the web. Then follow the onscreen prompts to edit the picture as desired.

    4. Tap Save.
    5. Tap Conversation Bubble.
    6. Modify the options as desired and tap Save.
    7. Tap Font.
    8. Select the font style and size you want.
    9. Tap Save.

    You've successfully customized your conversations.

    Customize the Background of a Specific Conversation

    To customize the background of an individual conversation:

    1. In the conversation you'd like to customize, tap the Menu icon in the top-right corner of the screen.
    2. Tap Tap to set the background.
    3. Tap Search and enter a search term to find an image on the web to use as your background.

      Note: You can also select Take Photo to take a new picture for your background, or select Choose Photo to use a picture you've previously taken as your background.

    4. Select the image you want to use.
    5. Edit the image as desired using the edit tools at the top of the screen, and then tap the Send icon.

    You've successfully customized the background of your conversation.

Use Message Scheduling

    Schedule a Message

    To write a message now and schedule it to send later:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Scheduled Messages.
    3. Tap the + icon in the top-right corner.
    4. Tap the To field and add one or more contacts.

      Note: You can enter a contact name or phone number, or you can select a contact from the RECENT CONTACTS list.

    5. Tap the Type a message field and enter your message.
    6. Tap the Schedule icon (i.e., clock with an arrow around it).
    7. Select a date and time to send the message.
    8. Tap Schedule.

    You've successfully scheduled a message.

    Note: You can also schedule any message to send later by touching and holding the Send icon and selecting the date and time you want it to send.

    Cancel a Scheduled Message

    To cancel a scheduled message:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap Scheduled Messages.
    3. Touch the message you want to delete and swipe it left.

    You've successfully canceled a scheduled message.

Send Gifts

    Send an eGift
    1. From within a conversation, tap the + icon.
    2. Tap eGift Cards.
    3. Select the eGift that you want to send.
    4. If available, select the eGift style you like.
    5. Select the amount.
    6. Write your message.
    7. Choose how you want to pay for the eGift:
      • Charge My VZ Account: When you charge an eGift to your Verizon Wireless account, it will appear on your next month's bill.
      • Credit Card: You can use a new credit card or select one you've previously used and saved.
      To pay with a saved card:
      • Tap the card you want to use.
      • Enter your PIN.
      To pay with a new card:
      • Tap Add a credit card.
      • Enter your credit card name info.
      • If you plan to buy future eGifts with this card, select Save this card info. The next time you buy an eGift, you can select the saved account, and you won't be asked to enter your card information again.
      • Tap Add.

        Note: If you saved your card, you'll be asked to create a PIN. Enter your same PIN twice to verify it, and tap Create Pin. Your PIN must be 4-6 numbers. Next time you choose this saved account, you'll be asked for the PIN to verify your purchase.
         
    8. Tap Purchase.

    You'll receive a text confirming that a purchase was made.

    The Account Owner will receive an email that a purchase was made.

    Add a Credit Card for Sending eGifts

    When you add a credit card, buying eGifts is even quicker because you don't have to enter your card info each time. You can save a credit card when you buy an eGift or from the main Messages screen:

    1. Tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Add a credit card.
    5. Enter your credit card information.
    6. Tap Save.
    7. If prompted, create a PIN. You'll be asked for this PIN anytime you pay for an eGift with a saved credit card. Your PIN must contain 4-6 numbers. Enter the PIN twice to verify and tap Create Pin.

    You've successfully added a new credit card for future payment. Next time you buy an eGift you'll be able to save time by selecting your saved card.

    Remove an eGift Credit Card

    You can delete a saved credit card that you no longer want to use for eGifts. If you forget your credit card PIN, you'll need to remove all of your saved credit cards and then add them again. You'll be asked to create a new PIN when you re-add your card.

    To remove a saved credit card:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap the Trash icon next to the card you want to delete.
    5. Tap Remove Card.

    You've successfully deleted a saved credit card from your Verizon Messages (Message+) account.

    Change your eGift Credit Card PIN

    You can change your credit card PIN anytime in Verizon Messages (Message+). You'll need to know your current PIN to change it. If you've forgotten your current PIN, you can reset your PIN.

    To change your PIN:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Change Pin.
    5. Enter your current PIN.
    6. Enter your new PIN.
    7. Enter your new PIN again to verify it.
    8. Tap Change Pin.

    You've successfully changed your PIN.

    Reset your eGift Credit Card PIN

    If you've forgotten your current PIN, you can reset your PIN. This will delete all your saved credit cards from Verizon Messages (Message+). Then you can add your cards again and create a new PIN.

    To reset your PIN:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap eGift Catalog.
    3. Tap the Settings icon in the top-right corner of the screen.
    4. Tap Change Pin.
    5. Tap Forgot Pin?
    6. Tap Reset Pin.
    7. Tap Add a credit card.
    8. Enter your credit card information.
    9. Tap Save.
    10. Enter a new PIN.

      Note: Your PIN must contain 4-6 numbers.

    11. Enter the PIN again to verify it.
    12. Tap Create Pin.
    13. Tap OK.

      Note: If you have additional credit cards you want to save to your account, repeat steps 7-9 for each card.

    You've successfully reset your PIN. You'll be asked to enter your PIN anytime you use a saved credit card to purchase an eGift in Verizon Messages (Message+).

    Buy Data and Send it to a Verizon Wireless Customer

    With data gifting, you can buy and send data as a gift to any Verizon Wireless customer, right from your device. To learn more refer to the Data Gifting FAQs.

    To buy and send data:

    1. While in a conversation, tap the + icon.
    2. Tap eGift Cards.
    3. Tap Verizon Mobile Data.
    4. Select how much you want to send.
    5. Enter a message to the recipient.
    6. Tap Purchase in the top-right corner of the screen.

    You've successfully sent a data gift. The cost will be charged to your Verizon account and will appear on your next month's bill.

Calling

    Confirm HD Voice is Enabled on your iPhone

    Before you can use Calling on a tablet or smartwatch, you must have HD Voice set up on your phone line.

    To confirm HD Voice is enabled:

    1. On your iPhone, open your Settings.

      Note: These steps are for iPhone. If you have an Android, go to our Confirm HD Voice Is Enabled on Your Phone page for instructions to complete this step. Then return to this page to finish setting up your iPad.

    2. Tap Cellular.
    3. Tap Cellular Data Options.
    4. Tap Enable LTE.

    Make sure Voice & Data is checked. If it's not, tap Voice & Data to enable HD Voice.

    Note: You can also check if HD Voice is on your line by going to the Products & Apps page in My Verizon on your computer or mobile browser.

    Set or Update your Emergency Address

    Your emergency address will be given to emergency services if you dial 911 from your iPad in case of an emergency. See the Emergency Address section in our FAQs for additional information.

    To add or change your emergency address:

    1. Tap the Settings icon.
    2. Tap UPDATE next to Emergency 911 Address.
    3. Update your address as needed.
    4. Tap Save.

    You've successfully added or updated your emergency address.

    By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Enable the Calling Feature on iPad

    To enable Calling for iPad:

    1. Confirm you have HD Voice on your phone line.
    2. Download or update the Verizon Messages (Message+) app from the Apple App Store. You may have to follow the onscreen instructions to link the iPad to your smartphone. For step-by-step instructions, go to the Set Up Verizon Messages section.
    3. Provide your emergency address when prompted.* This location will be given to emergency services if you dial 911 from your iPad in case of an emergency. See the Emergency Address section in our FAQs for additional information.

    You can now make and receive calls on your iPad. Repeat steps 1-3 for each tablet you want to connect to your smartphone. You can connect up to 5 tablets total.

    *By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Turn the Calling Feature On and Off

    To turn the Calling feature on and off on iPad:

    1. On the main Messages screen, tap the Settings icon.
    2. Tap the Calling switch to turn it on or off.

      Note: When the switch is green, Calling is turned on.

    You've successfully turned the Calling feature on or off.

    Note: If you’ve never added your emergency address, you may be prompted to do it after turning Calling on. You must have an emergency address saved on your account to use Calling on a tablet.

    By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes. Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are.

    Make a Call Through Verizon Messages (Message+) on iPhone or iPad

    To place a call from Verizon Messages (Message+):

    1. From the main Messages screens, tap the Phone icon at the bottom of the screen.
    2. Call a phone number using the dialpad, or tap Contacts at the top of the screen to select a person in your Contacts list.

    You've successfully called someone through Verizon Messages (Message+).

    Note: You can also call a contact from within their conversation screen. Tap the Phone icon in the top-right corner of the screen. If the person you’re calling has HD Video Calling enabled, you’ll see the Video icon as well. You’ll be able to switch from video call to voice call during your conversation.

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